Benihana - Cincinnati, OH

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1. l

   licia

   Atlanta

   16 reviews

   vip
   3.0

   16 reviews

   Dined 1 day ago

   overall3food3service3ambience1

   Hello, I come to Benihana quite often to eat. I never have had an issue, but being in your freezing cold restaurant in the dead of winter was very unpleasant last night. Not to be told or warned that the heat was not working was definitely frustrating. Then to learn that the restaurant has been without heat since Christmas is utterly ridiculous. It would be great if you were to let people know & give them the option to stay or go. I was going to plan my mom's 70th birthday here, but having my family sit in extreme cold conditions is not going to happen. That's just bad business....

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2. OT

   OpenTable Diner

   Tampa

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food3service1ambience1

   Reservation at 7:15pm not seated until 9:15pm once seated waited until 10pm to even be approached by our server. Understaffed!!! Only 2 servers and 2 cooks for the entire restaurant. Made reservation only a hour prior they should not have been taking reservations. Food quality was very good but not worth the wait.

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3. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food4service3ambience3

   We had a reservation for 7p and still had to wait an hour

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4. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food3service3ambience2

   This is possibly the worst restaurant we have been to in many years. We booked a 645pm reservation for a birthday party. We were finally seated two hours later and then had to wait another 45 mins for the chef to arrive. Average food, over priced and way understaffed!

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5. OT

   OpenTable Diner

   Cincinnati

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food2service2ambience1

   We had a 5:45 reservation. We were seated at 7:15. Two of my children ordered the 6 course meal, they were not given their tea or dessert. For the price, I can say I will never return.

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6. O

   Ohio9200

   Cincinnati

   46 reviews

   vip
   3.0

   46 reviews

   Dined 3 days ago

   overall3food4service5ambience3

   Fun night for my daughter's 14th birthday with friends. The other parents even texted me to say they talked about it the whole way home and had a great time. However, seated at 7:05pm with a 5:45 reservation as they were short on chefs. Once seated, the server was very good and the chef did ok (english was not great and we needed things gluten free, hard to communicate)

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7. TP

   TimP

   Cleveland

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   overall4food5service5ambience4

   Great food and like the experience. Feel bad for them because there always short staffed. Not enough chefs. You’ll be there 2-3 hours. I’ll be back!

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8. MD

   MattD

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food4service4ambience4

   First time going back in like twenty years and I thought is was good. Food was delicious our cook had a good sense of humor and put on a good show.

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9. A

   Alexa

   Cincinnati

   1 review

   3.0

   1 review

   Dined 4 days ago

   overall3food4service4ambience3

   We go to Benihana once a year for a special treat. It is a stretch for our budget but a favorite of ours. The food was very good but not quite as good as usual. The servers and chef were fantastic. The restaurant itself is looking old and tired. The women's restroom was dirty and needed maintenance. They were having trouble with the heat and it was very cold inside, even at the table. I hope they turn things around because we will miss our yearly ritual if they don't make it.

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10. S

    Smoore

    Cincinnati

    2 reviews

    5.0

    2 reviews

    Dined 7 days ago

    overall5food5service5ambience5

    So Benihana has been hit or miss when it comes to service and quality for the past 5 or so years. Last night was the BEST experience I think we have ever had in the 20+ years of going there. The chef was amazing and seasoned everything to perfection :) The server (listed on receipt as Michong) was amazing - we never had to ask for a refill. I will definitely be back - I hope there service and quality remains amazing because IMO no one can compete with their chicken fried rice!

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11. OT

    OpenTable Diner

    Cincinnati

    1 review

    5.0

    1 review

    Dined on 22 January 2023

    overall5food5service5ambience5

    Long wait but service was spectacular and the food was amazing as always!

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12. CB

    ChristopherB

    1 review

    1.0

    1 review

    Dined on 21 January 2023

    overall1food2service1ambience1

    This was our first time there as our son wanted this for his 15th birthday. I must say the front desk lady shouldnt be up there at all, she is not friendly. Also even though our waitress was extremely nice we had to hunt people down for drinks the entire time we were seated. I would think for a $300.00+ meal that one would not have to get to the point where we are sitting there for an hour with nothing to drink to say the least. The meal was very costly for what I would say is fried rice and side of meat. I wish I would have read the google reviews before going here because what people are saying is 100% true. Our waitress needs to go work someplace else, she was way to nice for that place. We will not be returning like alot of those others that have done the reviews.

    Benihana - Cincinnati, OHResponded 7 days agoHi ChristopherB, we appreciate you taking the time to review us, despite the fact that we weren’t able to provide the best experience. Your remarks will be shared with the team. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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13. t

    tsnrn

    Cincinnati

    1 review

    3.0

    1 review

    Dined on 19 January 2023

    overall3food3service4ambience3

    I thought ice cream was part of the meal The birthday coupon didn’t even cover what I got still was 12 dollars more

    Benihana - Cincinnati, OHResponded 6 days agoThank you for the constructive criticism, and sorry we couldn’t make it a 5 star experience. We’ll use this as a learning experience as to how we can improve. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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14. M

    Mika

    1 review

    3.0

    1 review

    Dined on 17 January 2023

    overall3food5service3ambience5

    The wait was obsessive and that was with a reservation. We waited 20 minutes past the reservations time, ordered and waited another 60 min for the chief. Food was good as always and the server was pleasant but the wait time was ridiculous

    Benihana - Cincinnati, OHResponded 5 days agoThank you for the feedback, Mika. We’re sorry your experience wasn’t the best it could be. We’ll use this as a learning experience as to how we can improve. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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15. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on 15 January 2023

    overall2food3service1ambience3

    Had a reservation for 7:15 and didn’t get seated until around 9pm everybody that came in after us with or without a reservation was seated before we was, the place has no heat it was freezing cold

    Benihana - Cincinnati, OHResponded 1 day agoDear valued guest. We apologize for not meeting your expectations, but appreciate you taking the time to leave a review. Your comments will be shared with the rest of the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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16. OT

    OpenTable Diner

    Phoenix

    2 reviews

    vip
    1.0

    2 reviews

    Dined on 15 January 2023

    overall1food3service1ambience1

    Heater doesn’t work in the building. SO cold. Even with reservations, we had to wait 2 hours. Run down and not a good experience.

    Benihana - Cincinnati, OHResponded 1 day agoDear valued guest, thank you for letting us know, and we apologize for the experience you had. Your remarks will be shared with the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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17. LJ

    LesiaJ

    Orange County

    8 reviews

    1.0

    8 reviews

    Dined on 14 January 2023

    overall1food1service1ambience1

    We’re told that our reservation wouldn’t be honored The restaurant was packed with folks and no employees to serve them The restaurant has a staffing shortage so if you’re really hungry I’m suggesting go else where with your family People were leaving the restaurant so we did too Went down to outback short wait fully staffed

    Benihana - Cincinnati, OHResponded 1 day agoDear LesiaJ, We’re so sorry to hear you had a disappointing experience. We’ll look into this. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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18. OT

    OpenTable Diner

    Cincinnati

    9 reviews

    2.0

    9 reviews

    Dined on 14 January 2023

    overall2food1service3ambience2

    Overcrowded and slow. We weren’t seated until an hour after our reservation. Staff was nice and only positive as they did what they could despite whatever the issue was that caused such a delay. Even then our chef seemed inexperienced. My meal was fine but chef didn’t cut up the green onions? My wife’s meal was not good and she hardly touched as meat was very tough… not overcooked but just a very cheap cut of beef. Others at our table had undercooked fish. A 2.5 hour experience I won’t care to repeat. Been a while since I’ve been to a Benihana and always thought it was great before… things have changed dramatically.

    Benihana - Cincinnati, OHResponded 1 day agoThank you for taking the time to leave a review, even if your experience wasn’t great. We’re sorry to hear we did not meet your expectations. Your feedback has been relayed to our team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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19. OT

    OpenTable Diner

    Orlando

    2 reviews

    vip
    1.0

    2 reviews

    Dined on 14 January 2023

    overall1food1service1ambience1

    We made reservations for a my friend’s surprise birthday party. I got there and they told me it would be another 45 minutes after our reservation. This is unacceptable. We left and went to another restaurant. I fully understand being short staffed but you need to tell the people who made reservations that an additional wait is needed. I will not be coming back.

    Benihana - Cincinnati, OHResponded 1 day agoDear valued guest, we are very sorry we did not meet your expectations. We will pass along your feedback to management. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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20. OT

    OpenTable Diner

    Cincinnati

    3 reviews

    vip
    1.0

    3 reviews

    Dined on 14 January 2023

    overall1food1service1ambience1

    Worst Benihana I have ever been to. Not only did we have to wait over an hour past our reservation time to get seated, there is no heat, the bathrooms are filthy, the service is terrible, and we were charged $17.00 for a basic drink in the bar while we see waited for our table. We will never go back to Benihana after this experience.

    Benihana - Cincinnati, OHResponded 1 day agoDear valued guest, thank you for letting us know, and we apologize for the experience you had. We will connect with management on this matter. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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21. BA

    BirthdayAnniversaryFail

    Cincinnati

    1 review

    3.0

    1 review

    Dined on 13 January 2023

    overall3food4service3ambience3

    7:30 reservation, didn’t get the soup or salad til 8:15, didn’t get a chef til after 8:30, we didn’t eat til almost 9

    Benihana - Cincinnati, OHResponded 1 day agoThank you for the feedback, BirthdayAnniversaryFail. We’re sorry your experience wasn’t the best it could be. Your comments will be passed along to the management team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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22. LW

    LisaW

    1 review

    4.0

    1 review

    Dined on 12 January 2023

    overall4food5service4ambience4

    We had a reservation for 4:30 there weren't any servers or hardly any staff it took us an hour to be seated

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23. KC

    KieshaC

    Cincinnati

    1 review

    1.0

    1 review

    Dined on 11 January 2023

    overall1food3service1ambience2

    Our server was very rude and didn't get what we asked for. The cook wasn't enthusiastic. We was expecting a show thats why we decided on hibachi and there wasnt one. This was my birthday dinner and I am not happy we came there. My friend was over charged because the server charged everything separately (a la carte). Overall we will not be back

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24. OT

    OpenTable Diner

    Cincinnati

    1 review

    2.0

    1 review

    Dined on 8 January 2023

    overall2food3service2ambience2

    Our wait was over an hour later than our reservation was. We never got a reason for why they were running so late. Never got sorry for your way. We’re going to get you seated as soon as possible. Never heard any of that.

    Benihana - Cincinnati, OHResponded on 23 January 2023Dear Guest we apologize for the inconvenience. To better assist you, please contact us via the Contact Us page on our website so we can follow up with you directly. 

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25. OT

    OpenTable Diner

    Cincinnati

    1 review

    3.0

    1 review

    Dined on 7 January 2023

    overall3food3service2ambience2

    The restaurant is very outdated, and the food was not great. We also had very slow service. I would not recommend this restaurant.

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26. DH

    DasiaH

    1 review

    1.0

    1 review

    Dined on 7 January 2023

    overall1food1service1ambience1

    Made reservations for 745 still sat in waiting area for an whole hour after to only wind up leaving because we sat so long

    Benihana - Cincinnati, OHResponded on 23 January 2023Dear DasiaH We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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27. KP

    KarlP

    Cincinnati

    1 review

    3.0

    1 review

    Dined on 5 January 2023

    overall3food4service3ambience4

    The food was very good, as usual. My son and I brought some home for the next day. The hibiscus tea was not very good, too strong and costs extra. I'll stick to the free tea. However, the chef did not entertain as usual. No spinning forks/knives. No egg toss/spin. Only the onion "train" quickly.

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28. OT

    OpenTable Diner

    Cincinnati

    1 review

    2.0

    1 review

    Dined on 3 January 2023

    overall2food2service2ambience1

    The restaurant was filthy and there was a security guard standing watch inside. I’ve never seen that in a restaurant before. The food wasn’t any better than other less expensive hibachi restaurants. It’s certainly not the standard that I remember from Benihana in the 90s.

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29. EN

    ErinN

    1 review

    3.0

    1 review

    Dined on 3 January 2023

    overall3food5service4ambience1

    Food was wonderful as always. Only issue was bathroom was filthy and I swear the bathroom looks exactly like it did 20+ years ago.....if a place is going to serve excellent food the building around it should at least be close to par level the food is so both are appealing.

    Benihana - Cincinnati, OHResponded on 23 January 2023Dear ErinN On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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30. s

    sherecek

    1 review

    2.0

    1 review

    Dined on 2 January 2023

    overall2food5service2ambience3

    our reservation was for 6:15- we were not seated until after 8pm. I asked the front desk if I could write to someone regarding the issue for compensation of some sort- I was told- ' I doubt they would do anything for you' After being seated the food was great but the waitress didnt check back much for drinks etc and at the end we had to ask for our waitress to return because we didnt get our desserts. Not a very good experience this time!

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31. JM

    JennyM

    Cincinnati

    1 review

    2.0

    1 review

    Dined on 2 January 2023

    overall2food3service2ambience2

    Building is dated. Bathrooms were not clean. We had to wait 20 min even though we had reservations and then another 30+ minutes for food to start on hibachi. Overpriced. Food was fine. Overall disappointing…fortunately my college kids are not as noticeable of things and enjoyed the experience. However I will not be back.

    Benihana - Cincinnati, OHResponded on 23 January 2023Dear JennyM On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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32. TS

    TammyS

    Cincinnati

    1 review

    4.0

    1 review

    Dined on 2 January 2023

    overall4food3service5ambience4

    I love benihana, we only go on special occasions anymore, because it has gotten very expensive. We went there Monday the 2nd of January, had reservations at 5:15, didn't get seated until 5:40. We had not been there for about 3months. When the soup came out it was very dark brown and so salty we couldn't eat it, they changed recipes I guess, but what a mistake. Also we chose fried rice, it used to be chicken fried rice but now it's only vegetable fried rice, another disappointment. Hopefully they I'll go back to original menu. I will be calling before I make another reservation and ask about the soup and fried rice before I book.

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33. DM

    DouglasM

    Cincinnati

    1 review

    3.0

    1 review

    Dined on 1 January 2023

    overall3food4service3ambience2

    The food was very good but the facility could use an update. I was little surprised that there were no Asian people working or dining in the whole place. Spent $180 2 adults and one child so this would be something we do again on a special occasion. Our server was probably a little over worked and missed getting food out to people sitting at our table.

    Benihana - Cincinnati, OHResponded on 23 January 2023Dear DouglasM On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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34. CR

    ChristyR

    1 review

    1.0

    1 review

    Dined on 1 January 2023

    overall1food1service3ambience1

    The chef didn’t put on much of a show. No fire for the volcano. Didn’t toss food around, very little effort. Food was terrible. Onions were raw for both the vegetable appetizer and the fried rice. Had them remake the fried rice it was so bad, did no vegetables the second time and it was still disgusting. Chicken had zero flavor except pepper. Everything was overpriced. There was so much moisture in the restaurant they were running a dehumidifier but that didn’t help, you could still feel the old musty rooms. Carpet was noticeably dirty. We will never go back! Very disappointed.

    Benihana - Cincinnati, OHResponded on 23 January 2023Dear ChristyR On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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35. M

    Meechymes

    1 review

    1.0

    1 review

    Dined on 1 January 2023

    overall1food2service4ambience2

    Good just isn’t worth the price at all terrible seating too

    Benihana - Cincinnati, OHResponded on 8 January 2023Dear Meechymes Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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36. J

    John

    Cincinnati

    1 review

    1.0

    1 review

    Dined on 1 January 2023

    overall1food1service1ambience1

    We had a reservation at 7:15 on NYE, so we knew the night would be busy and expected longer wait times. We were called at 5:30 from the restaurant and told that they were running 45 minutes behind. We were okay with that and arrived at 7:45. We got a drink at the bar while we waited and the hostess told us it would be about a half hour. We were okay with this as well. We were taken to our table at 8:20, and we were excited to be seated. We sat at the table eager for service, but by 8:50 no employee at approached our table of 8. We inquired with a staff member and they nodded, but offered no update. We decided to wait another five minutes before we would ask again or leave. Seven minutes passed and it was now 9:00. No one from the staff actually spoke to us as tables and plates and eaten food piled up on the other hibachi tables around us. We decided to leave the restaurant and passed a server that gave us a strange look, but still did not speak to us. We made it to another restaurant by 9:30 PM and we served promptly.

    Benihana - Cincinnati, OHResponded on 8 January 2023Dear John on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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37. NH

    NeilH

    1 review

    5.0

    1 review

    Dined on 31 December 2022

    overall5food5service4ambience5

    We were seated within 5 minutes of our reservation time on New Year's eve. The food was absolutely delicious and the "show", cooks antics, were entertaining. We had a great time.

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38. OT

    OpenTable Diner

    Cincinnati

    1 review

    3.0

    1 review

    Dined on 31 December 2022

    overall3food3service2ambience3

    It was for our anniversary. The server charged us for a beer we didn’t get and had to take it off our bill that took forever. The other people at the table even had their to go order forgotten. Bad service.

    Benihana - Cincinnati, OHResponded on 8 January 2023Dear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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39. BB

    BethB

    Cincinnati

    3 reviews

    5.0

    3 reviews

    Dined on 31 December 2022

    overall5food5service5ambience5

    The chef was very nice and the food was delicious. A little expensive, but it was nice for a treat.

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40. KM

    KathyM

    Cincinnati

    1 review

    vip
    2.0

    1 review

    Dined on 31 December 2022

    overall2food3service2ambience2

    Service was off, plates where not cleared. Prices for happy hr. are not happy hr. prices.

    Benihana - Cincinnati, OHResponded on 23 January 2023Dear KathyM We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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