Benihana - Indianapolis, IN

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1. OT

   OpenTable Diner

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   overall5food5service1ambience5

   I drove 2 hours to this place for the manager to tell me he won’t honor the 10 minute grace period, this place needs to follow the rules, or don’t set them!

   Report
2. S

   Sandy

   Indiana

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   overall4food5service3ambience5

   I always love dining at Benihana especially to celebrate birthdays. I think the staff was short of help because people at the next table waited over an hour and only received drinks and soup. People at quite a few tables were walking out because they were discouraged of the wait. The staff were doing the best they could but weren’t as thorough as they could be such as not asking in advance if anyone had allergies which they did the last time I visited. However, the food is always delicious and can’t be beat!

   Report
3. M

   Matt

   New York Area

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   overall1food3service1ambience2

   We had reservations at 7:15pm - did not have anyone talk to us, take our drink order or even remotely speak to us until 8:00pm. 3 people from our table left. We didn't receive soup or salad until 8:20pm. We didn't leave until almost 9:30pm and can't speak poorly enough about the service or lack there of. I hadn't had hibachi since before covid - and can say I will not be back ever again.

   Report
4. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined 6 days ago

   overall3food5service3ambience3

   It took way too long to be seated and we had reservations. Also we did not start eating until almost 2 hours later. Food was good though just took too long

   Benihana - Indianapolis, INResponded 5 days agoDear valued guest, we wish your experience could have been better, but appreciate you taking the time to share your feedback. Your comments will be passed along to the management team. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

   Report
5. J

   Jennifer

   1 review

   3.0

   1 review

   Dined 6 days ago

   overall3food5service1ambience3

   Very thing was wonderful accept for our server. You could tell she was not happy to be there and was extremely unpleasant the whole time.

   Benihana - Indianapolis, INResponded 5 days agoHi Jennifer, we wish your experience could have been better, but appreciate you taking the time to share your feedback. We will share this with the rest of the team. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

   Report
6. OT

   OpenTable Diner

   Denver

   2 reviews

   vip
   2.0

   2 reviews

   Dined 7 days ago

   overall2food4service3ambience2

   Paid for specialty dishes, did not receive any of the perks - no green tea, no ice cream or sherbet. Had a 915 reservation, ate the main course at 11pm; yes that’s when they close.

   Benihana - Indianapolis, INResponded 4 days agoThanks for your feedback. We’re sorry to hear we disappointed you. We will connect with management on this matter. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

   Report
7. CC

   CalebC

   1 review

   1.0

   1 review

   Dined 7 days ago

   overall1food2service1ambience1

   Had a reservation and still had a waiting time. When we were seated our server was super nice, but it went downhill from there. We waited 2 hours for a chef to cook out food and she didn't even put on a show or talk to us. Front desk service was also poor.

   Benihana - Indianapolis, INResponded 3 days agoCalebC, thank you for taking the time to leave a review, even if your experience wasn’t great. We’re sorry to hear we did not meet your expectations. We will connect with management on this matter. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

   Report
8. KW

   KaraW

   1 review

   5.0

   1 review

   Dined on 19 January 2023

   overall5food5service5ambience4

   We love going to Benihana for birthday celebrations.

   Report
9. OT

   OpenTable Diner

   Indiana

   1 review

   vip
   1.0

   1 review

   Dined on 16 January 2023

   overall1food1service1ambience1

   Worst. Hibachi. Experience. Ever. Food was subpar. Service was even worse. The so-called “chef” seems to not not have enough experience. She didn’t do much of the cooking show, wasn’t very enthusiastic, but worse, the way she cooked clearly showed she wasn’t adept. The server, barely came back to service us. She was there to get the order, bring the drinks/appetizers, and then getting the check. Those were it. The food…I know this is the midwest and not a swanky Manhattan eatery but come on…all appetizers were inedible. We literally tried a few piece and then stopped eating. The main hibachi courses were a meh. Not coming back here ever. We don’t recommend this place.

   Benihana - Indianapolis, INResponded 1 day agoDear valued guest, we are very sorry we did not meet your expectations. We will use this as a learning experience on how we can improve. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

   Report
10. m

    maryj

    Miami

    1 review

    2.0

    1 review

    Dined on 15 January 2023

    overall2food3service1ambience2

    The restaurant was dirty, portions were small and service was subpar.

    Report
11. KM

    KarenM

    1 review

    4.0

    1 review

    Dined on 15 January 2023

    overall4food4service4ambience4

    Very warm (because of all the open grills), grill chefs not as ostentatious as I recall from visit many years ago. Food was excellent and portions generous. Overall though a very delightful experience!

    Report
12. DS

    DebS

    1 review

    4.0

    1 review

    Dined on 15 January 2023

    overall4food4service4ambience3

    Would’ve like to use my birthday coupon on the weekend. I work 60 hours during the week. The weekend is my only time off! :-(

    Report
13. MS

    MollieS

    Indiana

    3 reviews

    1.0

    3 reviews

    Dined on 15 January 2023

    overall1food2service1ambience1

    We go here a lot. Tonight was horrible - can not believe how bad it was. Disappointing for sure . Service from all staff, including chef was poor.

    Report
14. C

    Chris

    Las Vegas

    1 review

    1.0

    1 review

    Dined on 12 January 2023

    overall1food3service1ambience2

    Our server was absolutely terrible. One of the members in our party mentioned more than once their allergies and went as far as there. Nothing was mentioned to the chef about the allergy. The server also let the entire table's drink run dry for well over half the meal. If it wasn't for one of the busboys coming by with a pitcher of water, we would have been better off in the Sahara. Our meal was good, the chef did a good job with the food, it was just the service received from others that was very very lacking. We found ourselves pointing to the food on the menu to explain what we wanted to order, apparently the server had no knowledge of the menu.

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15. BS

    BrianS

    Indiana

    1 review

    5.0

    1 review

    Dined on 10 January 2023

    overall5food5service4ambience5

    Our chef was great, we really enjoyed our experience!

    Report
16. OT

    OpenTable Diner

    Indiana

    2 reviews

    4.0

    2 reviews

    Dined on 10 January 2023

    overall4food3service4ambience3

    Celebrating my birthday

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17. KP

    KeeshP

    1 review

    5.0

    1 review

    Dined on 8 January 2023

    overall5food4service5ambience4

    It was amazing night for me and my spouse as part as a birthday celebration

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18. OT

    OpenTable Diner

    Indiana

    2 reviews

    5.0

    2 reviews

    Dined on 8 January 2023

    overall5food5service4ambience5

    Food was really good , our chef was very nice and funny .the only complaint that I have is our reservation was for 7:15 pm and we get a table a hour later .

    Report
19. OT

    OpenTable Diner

    Indiana

    1 review

    1.0

    1 review

    Dined on 8 January 2023

    overall1food3service1ambience1

    We waited almost an hour for our table even with a reservation, drinks took another hour and dinner was 2 1/2 hours and one of did not get what they ordered even after the orders weee confirmed twice. Would not return.

    Report
20. AP

    AprilP

    1 review

    5.0

    1 review

    Dined on 7 January 2023

    overall5food5service5ambience5

    Our experience was great. The food and service was exceptional.

    Report
21. B

    Baybiegyrl

    Indiana

    1 review

    5.0

    1 review

    Dined on 7 January 2023

    overall5food5service5ambience5

    Celebrated my bday here and decided to go alone to have “me” time! The staff was excellent! First being greeted so warmly upon entering (I think it was the manager) to him wishing me a Happy Bday as his was a few days after mine! To seating me promptly, then my hostess Hosea (hopefully I spelled his name right) greeted me with a smile and a happy bday as well! Had the best onion soup, sushi (cooked) and the most delicious margarita ever! The bartender even came out and personally asked me how I liked the drink which further made my day special. Lastly, they came out and sung happy bday to me which ended my day with joyful tears of gratitude!!! Just an overall great experience! Next time I’ll definitely bring a group but enjoyed the personal touch they provided me with!

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22. AW

    AnnieW

    San Francisco

    1 review

    1.0

    1 review

    Dined on 7 January 2023

    overall1food1service1ambience1

    Was very disappointed in my experience. To start our drinks from the bar took quite a while to get. Our chef did not engage with us at all. He only was talking to his friend who appeared to be at the table. The food was absolutely terrible. The 37$ ribeye was unedible and the cook could not have put more pepper in the food. Overall it was a terrible experience and I don’t think we will be returning to this location.

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23. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 6 January 2023

    overall5food5service5ambience5

    We had a great time celebrating my husband's birthday. Our chef, Josh, was amazing and we greatly enjoyed his jokes and enthusiasm. Thank you, Josh, for making this an evening we will always remember.

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24. OT

    OpenTable Diner

    Indiana

    1 review

    3.0

    1 review

    Dined on 5 January 2023

    overall3food4service3ambience2

    Unnecessarily cramped. 9 people (across three parties) around one hibachi station is way too many. We would have waited 15 extra minutes for more space.

    Report
25. K

    Kyla

    1 review

    3.0

    1 review

    Dined on 5 January 2023

    overall3food5service2ambience3

    Repeatedly asked for acknowledgement for my mom’s birthday. Watching everyone else get the birthday song and or free dessert was upsetting. Even asked again when checks were brought, but she insisted to cash us out without giving us a chance to go over it. Im not sure why she would think we still sit there and wait after being cashed out for the birthday acknowledgment when it should’ve been done way before we even got to go boxes. I spoke with the manager, even though there wasn’t much that he could do, I still let him know about the situation. She even said they were extremely busy but I personally saw a group of servers not doing anything in the bar and it wasn’t busy! If she forgot, that could’ve been said.

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26. OT

    OpenTable Diner

    Indiana

    7 reviews

    5.0

    7 reviews

    Dined on 4 January 2023

    overall5food5service5ambience5

    Chef was awesome and very interactive!

    Report
27. d

    dbee

    Indiana

    28 reviews

    vip
    2.0

    28 reviews

    Dined on 3 January 2023

    overall2food4service1ambience2

    We come here a few times per year and the food and show is always good. Service is generally good as well, but not this time. Three people at our table were celebrating birthdays, including myself. Our server guy left a pitcher of water for everyone, didn't serve. Several bar drinks were very late arriving. Checks took forever and the handheld machine was difficult as was all of our birthday meal certificates to process for whatever reason. The birthdays at other tables also got their traditional silly birthday song shout out and complimentary ice cream for dessert. Did any of us? NOPE! The server when asked said Oh were out of ice cream, as another server walked by with some for snother table. Everyone else had left while we waited for our check. Finally flagged down the GM who was very nice and polite and helpful. I asked if they still did the song and ice cream and said of course. I told him what the server said and he was upset and said be right back. 30 seconds later the server dropped off a to go ice cream container with not a word and walked away. For what we pay, this service, save for the gm, was horrible.

    Report
28. M

    Michelle

    Indiana

    1 review

    2.0

    1 review

    Dined on 2 January 2023

    overall2food2service1ambience1

    the wait time is starting to get out of control. Making a reservation is almost pointless anymore. They are always under staffed lately.

    Report
29. DP

    DasiaP

    1 review

    5.0

    1 review

    Dined on 2 January 2023

    overall5food5service5ambience5

    Great place to eat! The restaurant was very busy but we still got really good service! The food was great!

    Report
30. R

    Rena

    1 review

    5.0

    1 review

    Dined on 1 January 2023

    overall5food5service5ambience5

    George is the best from Arnoldo. The cook makes the experience and price worth it! Thank You.

    Report
31. AJ

    AJBell

    Indiana

    11 reviews

    2.0

    11 reviews

    Dined on 1 January 2023

    overall2food3service3ambience3

    The server was new, but very good. He was polite and added value to our experience. He even apologized for the rudeness of the cook. We come to Benihana's often for our family celebration. The cook was the worst we have ever had. He was rude, very uncooperative and he acted as though he really didn't want to be there.

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32. OT

    OpenTable Diner

    Indiana

    1 review

    vip
    4.0

    1 review

    Dined on 1 January 2023

    overall4food5service4ambience3

    We dined here for New Year’s Eve! Our reservation was on time and we were seated as a group. The wait time for a server was expected for a busy holiday evening. Our waiter was really kind and accommodating despite the wait times and the food was great.

    Report
33. CM

    CindyM

    Indiana

    1 review

    5.0

    1 review

    Dined on 31 December 2022

    overall5food5service5ambience3

    Pricey. Food was good. Alcoholic drink was actually made with alcohol! Portions were divided well. A little noisy.

    Report
34. LE

    LER2022

    Chicago

    4 reviews

    4.0

    4 reviews

    Dined on 31 December 2022

    overall4food4service4ambience5

    A fun experience, talented and polite chefs, a nice birthday outing for family member.

    Report
35. TB

    TinaB

    1 review

    2.0

    1 review

    Dined on 31 December 2022

    overall2food2service1ambience2

    Chef was horrible. Should not be cooking there. Burnt shrimp, dried out chicken, overdone fried rice. Pay $266 for meal that tasted horrible. Will probably not go back to this one and have been eating here for years. Service was also horrible and it was not that busy.

    Report
36. S

    Scot

    Indiana

    1 review

    5.0

    1 review

    Dined on 30 December 2022

    overall5food5service5ambience5

    Great service. My kids lives the food and entertainment. Servers and chefs did a great job

    Report
37. DB

    DominiqueB

    1 review

    3.0

    1 review

    Dined on 30 December 2022

    overall3food5service1ambience4

    My reservation was for 730. We didn't get seated until 9 and didn't start eating until about 930. The food was absolutely amazing so I may return. It very well could've been a staffing issue but I do wish I could've been seated/ eating sooner.

    Report
38. KH

    KarenH

    Indiana

    1 review

    vip
    1.0

    1 review

    Dined on 28 December 2022

    overall1food2service1ambience1

    We use to go every year. The whole experience has gone downhill.

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39. OT

    OpenTable Diner

    Chicago

    1 review

    4.0

    1 review

    Dined on 28 December 2022

    overall4food5service2ambience4

    Went for a birthday celebration and had a reservation. We were seated about 10 min after reservation time. Chef and food were great. Table service (drinks… just water and milk for the kids) was poor. We were thirsty the whole time. The servers seemed to be working hard, just really understaffed. It would have been a good show of effort for the manager to be walking around with a water pitcher or something, though. Overall very good.

    Report
40. KC

    KellyeC

    Indiana

    1 review

    4.0

    1 review

    Dined on 27 December 2022

    overall4food3service5ambience3

    Good food. Great place to go definitely on a weekend around 6 pm. During week the ambiance just isn’t there. Food prep not consistent. Chef on weekend prepared food and finished pretty much as a meal. Weekday chef prepared it item by item. Cooked our food first then the other groups. Which was weird. Weekends are the way to go for me.

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