Fortnum & Mason Diamond Jubilee Tea Salon

4.4
icon/ic_reviewCreated with Sketch.
13375 reviews
icon/ic_price_rangeCreated with Sketch.
£41 and over
icon/ic_cuisineCreated with Sketch.
British
Fortnum & Mason's award-winning Afternoon Tea has been an essential part of Piccadilly visits - for Fortnum's visitors new and old alike - for centuries. Served in signature Fortnum's style in the elegant and refined surroundings of the Diamond Jubilee Tea Salon, every scone, cake and sandwich is fresh-baked by Fortnum's chefs. A truly iconic and very British experience, from first sip to final crumb.

Special Offers

Complimentary glass of champagne

A complimentary glass of champagne per person with all classic afternoon teas booked all day Mon - Friday.

Terms and Conditions: Maximum of 6 diners. Includes VAT, excludes service.

Valid For: 1 - 6 people

Starts: 17 January 2020

Ends: 31 January 2020

Availability: Mon-Thu 11:30-19:00
Fri 11:00-19:00

What 13375 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.4
Food
4.2
Service
4.5
Ambience
3.9
Value
Noise · Moderate
82% of people would recommend it to a friend
Sort by
Filters
C
London
2 reviews
Dined 2 days ago
Overall3Food2Service1Ambience3

I’m a big fan of Fortnums and wouldn’t consider going anywhere else for a special occasion with friends or family but regrettably this experience wasn’t good.
We booked for a friend’s birthday and the service was slow, distracted and we had to repeatedly ask for our drinks. The waiter was lovely but forgot to offer us tea and when we ordered sparkling tea, we had to keep trying to get someone’s attention.
We were told we only had the table for 2 hours but after 2 hrs and 15 mins, they still hadn’t brought out the birthday cake we ordered.
Finally, the vegetation cakes were inedible. Not tasty at all and I can pretty much tolerate anything!
Poor show from the normally brilliant fortnums. Big service fail this time. Hope it’s a one off

NC
London
1 review
Dined 2 days ago
Overall5Food5Service5Ambience5

Though a tad pricey, the service was amazing as usual. Our server (Marianna, I think?) really gave us a wonderful experience, including a special birthday celebration for my parents. It made their day. Thank you!

R
New York Area
17 reviews
Dined 2 days ago
Overall5Food5Service5Ambience5

This is an experience that is de rigor for a special occasion or memorable travel experience. The tea selection is outstanding, the staff is quite knowledgeable and committed to inspiring an excellent experience.

DS
Brighton
2 reviews
Dined 4 days ago
Overall5Food5Service5Ambience4

The food was AMAZING, and the service to match.
Their style and menu is the right mix of traditional and modern. Our waiter boxed some cake for us to go as we were so full. All of the staff were very knowledgeable on the products and nothing was too much. It was quite expensive but if you're going to treat yourself then this is the way to do it. The only downside was that there were children in there, which is fine, but when they're screaming and crying it taints the experience somewhat. It still wouldn't put me off coming back.

RD
London
1 review
Dined 4 days ago
Overall5Food5Service5Ambience5

We really liked the atmosphere.
We definitely come back

BZ
London
1 review
Dined 4 days ago
Overall4Food4Service5Ambience5

Great service and environment! The taste is a bit strong for us tho

AN
1 review
Dined 5 days ago
Overall5Food5Service5Ambience5

Our afternoon tea experience was wonderful! Staff were friendly and attentive without being overbearing and looked after our every need. The choice of food and tea was excellent and there was more than we could manage to eat! The whole experience was an exceptional treat. I would love to do it all again!

OT
London
1 review
Dined 6 days ago
Overall5Food5Service5Ambience5

On the occasion of my daughter’s graduation we had an afternoon tea. It was a very talcing experience, with great service and lovely food.

F
Caribbean
27 reviews
Dined 7 days ago
Overall5Food5Service5Ambience5

Some US friends had given us a voucher for champagne afternoon tea, and it was excellent. F & M were doing an amazing trade (on a Sunday afternoon) and all tables were occupied. However I had booked, through OpenTable, and we were shown to our table immediately.
The presentation was exceptional, and the service excellent. It is essential that you don't have lunch first. The food is splendid, and varied, and you can have as much as you want of anything - the waitress came several times to enquire if we would like more sandwiches, scones or cakes. We very much regret not being able to eat more!
We have often had Afternoon Tea, but this is the first time there has been a savoury option as well. So, we had one sweet and one savoury selection.
At the end you are invited to a trolley to shoose some cakes to take home.
Now, value? Yes, the ambience, service etc. But ...... is it worth £70 pp for the champagne afternoon tea.
It was great for us, because we were not paying, but I would never pay that amount just for tea. You could get a really good Dinner, even in London for that (or for less).

OT
Buckinghamshire
1 review
Dined 7 days ago
Overall2Food2Service2Ambience3

Very very very expensive for small sandwiches and scones. I really felt that this was ridiculously overpriced and would not recommend it to anyone unless you have money to burn.

OT
1 review
Dined 7 days ago
Overall4Food5Service3Ambience4

Had an amazing time for my friends 50th birthday. We just felt because it is so busy your not getting the best service. We had to ask all the time for things that were missing or if we needed extras. Shame because it is amazing. My friend at work had said the same on her last visit In December and she has been twice before and said it wasn’t like that.

NF
1 review
Dined 7 days ago
Overall5Food5Service5Ambience5

It was a lovely experience for my cousin who was celebrating a special birthday. This was our second visit and loved every moment of our stay. Thank you

n
1 review
Dined 7 days ago
Overall3Food2Service1Ambience3

Suppose the waiter should be more active than the customers and require to ask us how was the food or introduce the dessert that not introduce in the menu. However, the waiter did not show up and make us feel sad about it. Besides, there are power cut and wifi is out of service that day..

s
Gloucestershire
3 reviews
Dined on 18 January 2020
Overall4Food5Service4Ambience5

Very quintessentially English. Lovey setting. Food was perfect and you can get more of whatever you wish and also try all different types of tea. Unfortunately we requested more sandwiches which took ages to come so we started on the scones which were delicious, especially with Fortnum and Mason jam and lemon curd. When the sandwiches did eventually arrive, we no longer wanted them and expressed our disappointment at the delay. Our waitress was very apologetic and when the bill arrived, 25% + service had been deducted. Apparently they had been very busy (700 covers) so the kitchen were not prepared. Our waitress (Ortenly, I think, from Argentina) was delightful and was very embarrassed when we gave her a tip.
Would definitely return but perhaps not at the weekend.

NN
London
4 reviews
Dined on 18 January 2020
Overall5Food5Service5Ambience5

Slight delay to enter (10 mins), very busy time so service slightly slower than ideal, and had to ask twice for sandwich topup.
But food excellent and staff wonderfully polite and very helpful - especially when we left a bag behind!

JY
Kent
1 review
Dined on 18 January 2020
Overall5Food5Service5Ambience5

Whole experience was wonderful. Service was faultless and the selection of teas and food items were all great. Can't wait for our next visit.

KM
London
1 review
Dined on 18 January 2020
Overall5Food5Service5Ambience5

The staff were very attentive and the food was lovely

d
Gloucestershire
1 review
Dined on 18 January 2020
Overall1Food4Service4Ambience3

Left an awful taste in my mouth!

Booked afternoon tea online and was directed to Opentable to book. At every stage of Opentable it indicates the price for afternoon tea in the Jubilee tea room is £41+. Expensive perhaps but it is a nice treat. Or so I thought. HOWEVER on arriving you look through the menu and basic afternoon tea is £60. And then they ask for 12.5% service.

I.e. ultimately you are not going to get much change out of £70 for a cup of tea and a piece of cake!

The distinctly underhand pricing strategy left me feeling badly ripped off!

The least I would expect for that price is a clean plate without greasy watermarks! You would have thought they would be making enough margin to put some rinse aid in the dish washer!

GA
1 review
Dined on 18 January 2020
Overall1Food1Service4Ambience2

Big DISAPPOINTMENT!
- scratched cups (probably because they use a dishwasher to clean it)
- dishes with fluted golden edge
- mix of white and brown sugar
- frozen ham
- dry and cold scones

It was supposed to be the perfect present for my mom's 60 bday.
A magic day in London enjoying the "best" afternoon tea and attending the Phantom of the Opera.
I just damn myself for trying this place instead of visiting on more time Waldorf Hilton where two years ago I payed half of the price just 35 pounds instead of 62 +table service and it was the best afternoon tea ever.

Don't spend 80€ just for being at FORTNUM & Mason, the name, the history or the place makes non sense when the quality of the food is such low!

S
London
1 review
Dined on 17 January 2020
Overall4Food3Service4Ambience5

Our waiter Marianna was very nice and went ahead of our expectations by recommending different teas ! The only negative point would be once we order more salty things to another waiter we never received them.

HY
London
1 review
Dined on 17 January 2020
Overall5Food5Service5Ambience1

It’s a wonderful experience, services there is excellent! Staffs there are nice and gave recommendations fit our needs!
If we go to London again, we would like to visit again

V
1 review
Dined on 17 January 2020
Overall5Food5Service5Ambience5

Superbe déjeuner. Serveurs très attentionnés, très agréables, aux petits soins. Très très bons sandwichs, scones, pâtisseries et superbe choix de thés. Le cadre est magnifique. Tout était parfait.

Report
CD
1 review
Dined on 16 January 2020
Overall5Food5Service5Ambience5

A wonderful afternoon tea and the perfect way to finish my UK trip. The staff were friendly and helpful. There was no sense of being rushed and the tea (Royal Blend) was incredible.

DN
1 review
Dined on 15 January 2020
Overall5Food5Service5Ambience5

Very nice, elegant and tasty 😁
We enjoyed the whole experience and would highly recommend.
Irene was the perfect server. Sweet, attentive and professional.

J
1 review
Dined on 14 January 2020
Overall3Food5Service1Ambience5

First tea room experience was very cool and interesting, they took care of my gluten free needs 100%. However our server midway through was talking about how she was going to come "Refresh" our plates, etc during the entire team we were eating through them. Then she came over and told us something about her 2 year old and she was taking off and thank you. 30 minutes go by nobody comes to our table, nobody says anything to us, we have to flag down 2 or 3 people to finally get a manager to come over and apologize to us saying she was suppose to take over our table and forgot. Instead of comping the entire thing she only gave us a discount. So Fortnum & Mason Tea Room could use a manager who actually understands patrons and customer service, so next time will try somewhere else where managers actually care about their customers. They not only ditched us, but didn't refresh anything and after an hour of waiting we just wanted to get out of there.

TJ
London
1 review
Dined on 12 January 2020
Overall2Food2Service4Ambience4

Too expensive compared to what you got. Service was good, and the place was nice, but can get equally good food and tea somewhere else for half the price.

ND
London
3 reviews
Dined on 12 January 2020
Overall5Food5Service5Ambience5

Amazing as usual- really good place to take friends visiting London

TK
London
1 review
Dined on 12 January 2020
Overall5Food5Service5Ambience5

Everybody who visit to London should have an experience of afternoon tea at Fortnum and Maison. That would be a marvelous memory in whole life.

M
1 review
Dined on 12 January 2020
Overall5Food5Service5Ambience5

I just love this place , I would definitely return again

B
1 review
Dined on 11 January 2020
Overall4Food5Service4Ambience4

Excellent food, slight delay for our pre booked table but staff very accommodating and compensating. Very enjoyable experience. Menu offers a good choice.

LC
London
1 review
Dined on 11 January 2020
Overall5Food5Service5Ambience5

We had afternoon tea for my husbands 50th Birthday and it was fantastic.
The young lady that looked after us called Anna could not do enough for us and was very polite and friendly, she made the experience even more fantastic

MH
London
1 review
Dined on 11 January 2020
Overall5Food5Service5Ambience5

I came here with a friend for afternoon tea and it was lovely. Would highly recommend

AB
1 review
Dined on 11 January 2020
Overall5Food4Service5Ambience5

Had a very lovely afternoon tea, we had Chris taking care of our table. He was very attentive and professional, we are very lucky to have him serve us. I will definitely recommend him to serve us again!

NB
1 review
Dined on 9 January 2020
Overall3Food3Service5Ambience5

The sandwiches across both the guests did not feel or taste fresh which was disappointing.

OT
Seattle
3 reviews
Dined on 8 January 2020
Overall5Food5Service5Ambience5

Gluten free afternoon tea was amazing. The tea itself was to die for and the staff was super friendly and extremely attentive.

FA
London
1 review
Dined on 7 January 2020
Overall5Food5Service5Ambience5

I went there with my 10yo daughter to celebrate the end of her exams, her first afternoon tea, and the staff could not have been nicer 10/10. They were able to advise us on what to chose and what tea would be suitable for a child. The food was really lovely too.

OT
New York Area
2 reviews
Dined on 7 January 2020
Overall5Food5Service5Ambience5

Jose - the best waiter ever.

M
London
1 review
Dined on 7 January 2020
Overall4Food4Service4Ambience4

Overall was very good. Just a scone was a bit too hard.

OT
London
1 review
Dined on 6 January 2020
Overall5Food4Service5Ambience5

英語もまともに話せない私が1人で訪れたのですが、働いている方々が優しく丁寧に対応して下さりとても満足致しました。またロンドンへ訪れた際は是非利用したいと考えています。

Report
MM
Hampshire
1 review
Dined on 6 January 2020
Overall5Food5Service5Ambience5

We were visiting the UK from Australia and wished to say thank you to two special friends of ours for their generous hospitality. We were going to the theatre that evening and had booked the Afternoon Tea as a treat. The whole experience, from the moment we arrived, was fantastic and fulfilled all our expectations. First rate service, extremely tasty and expertly prepared food.

We would strongly recommend this to others.