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- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Clean menu provided to every guest
- Sanitiser or wipes provided for customers
- Contactless payment available
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Sick staff prohibited in the workplace
Crispy duck salad
with pomelo, pine nut and shallot
Salt and pepper squid
We really enjoyed ourselves we went for our 5 year wedding anniversary the service was fabulous
Was lovely food, nice size portions, food was absolutely amazing. Waiters were constantly available if anyone needed. Very noisy in there though.
Really excellent service. Food was amazing. Can’t wait to go back
Hakkasan Mayfair is sister to the original Hakkasan in Hanway Place, which redefined Chinese food in London. The standard here is very high, with good ingredients and very consistent cooking. Dim sum is top notch, as are dishes such as prawns with a gently spicy sauce, and even humble dishes like Singapore noodles are a class apart. Service is slick and the two dining rooms are smartly appointed.
It’s expensive but the seat I was on - the leather was ripped. So noisy ! Not an ideal date night but the food is exemplary. Ambience is better in Nando’s personally.
Just come for a takeaway instead I’d advise
The food was great, just wish the portion sizes were slightly bigger considering the prices. Will definitely return
Some dishes lovely, singapore noodles tasteless, and food goes cold quickly
Our first night out in a while and we were really looking forward to a lovely meal at Hakkasan. I booked it a few weeks in advance so you can imagine my surprise to then be seated on a bar stool at a shared table and not on our own table. We then asked to be moved to a proper table (as a few were empty) and the staff were not bothered about even trying to find another. Needless to say it was not great eating such expensive food on an uncomfortable stool without back support. It’s a shame really and has put me off going back. Really terrible customer service.
Stuff needs to be in a better mood and needs to explain how to order now in these covid19 times instead of leaving a customers on their own without any information and getting back to them after 20 minutes. Food as always delicious.
To be honest, food was okay but the service let the whole experience down. The waitress cleared my boyfriends plates and before I had finished my own food, which I am not used to. I have a background in hospitality and always wait until all the parties have finished eating as it's quite disruptive. Once we had finished the food it took a long time for the bill to arrive to find out they gave it to the incorrect table, this alone took a while to resolve. I would like to experience Hakkasan again, perhaps an off day?
Food was great and exactly what we expect from Hakkasan,
The thing that let it down, was no social distancing, and No PPE being worn, no gloves or masks etc, and the one way walking system was not being used, even by the staff, except for when we tried to leave through the empty entrance upstairs, when a member of staff shouted out that we couldn't leave that way and had to walk through the busy bar area to follow the one way arrow, the first time it had even been highlighted to us, as we left.
We were also sat on a table next to the staff lunch table (in the restaurant), where they had their bananas, chips and laptops etc, sort of spoiled the illusion.
May just be us but when you're paying Michelin prices, I dont really want to watch the staff eat their lunch, if they cant use the staff room due to Covid perhaps have them sit upstairs in the bar, or even better give them a lunch allowance and send them down the road to pret.
Although they weren't following Covid guidelines in the restaurant so unlikely that this is why.
I would avoid this one, until were over Covid or get it delivered to your house, as food was great.
Excellent food and classy ambience cultural aspect as well as important responsive taste
The food was absolutely delicious I would go again if I could afford it every month
Great as per usual
Fantastic evening out. Food was exceptional and our waitress was fantastic. All the staff were in fact and even had a nice chat with the manager. Definitely would go again.
The food was incredible but the ambience and vibe wasn’t what I expected or liked! No sort of vibe created with good music/service/decor
Food was really nice! Service was fast no complaints what so ever