Hard Rock Cafe - Times Square

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1459 Reviews
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$30 and under
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American
Top tags:
  • Fun
  • Casual
  • Group Bookings
Located in the center of New York City and the heart of Times Square, Hard Rock Cafe New York will rock your senses with tantalizing food and drinks and an awe-inspiring collection of music memorabilia. Times Square, also called the “Crossroads of the World” is the home of the New Year’s Eve Ball Drop, Broadway Theatre, Madame Tussauds wax museum, and many other famous attractions. The fun and excitement never stops in NYC and Times Square, and it never stops at Hard Rock Cafe New York.
As one of the city's largest entertainment destinations, Hard Rock Cafe New York boasts a unique outdoor space above the building's historic marquee, where guests can host private parties amid the lights and excitement of Times Square.
Priceless pieces from legends like The Beatles, Bruce Springsteen, Jimi Hendrix, Led Zeppelin, Nirvana, The Ramones, Billy Joel, and Elvis Presley grace our cafe walls.

Special Offers

Father's Day Special Menus & Reservations

Treat Dad to all his favorites.. Steak, Burgers and Beer! Join us for father's Day Lunch or Dinner.

Sunday, 16 June, 2019

What 1459 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.0
Food
4.1
Service
4.2
Ambience
3.7
Value
Noise · Moderate
80% of people would recommend it to a friend
5
4
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OT
New York Area
1 review
Dined a day ago
Overall 5Food 5Service 5Ambience 5

Birthday dinner between Harry Potter

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KG
New York Area
1 review
Dined a day ago
Overall 3Food 3Service 4Ambience 4

My salad was really really over-dressed.
Other than that, fun place to go. Reasonably priced kids meals.

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r
1 review
Dined 2 days ago
Overall 1Food 3Service 1Ambience 3

We only had one but big problem which was solved out, by another person when we asked him.

In principle we were sit in a tall table and due to my wife problems with her hip, we asked the waiter to move to a lower table. He told us it would take another 20 minutes when there were several tables free ...
After a second request he told us it would take us 45 minutes by that moment !!!
As he didn't want us to move, we asked another lady and she moved us to a free table inmediately.

I couldn't understand why the first waiter didn't want to move us.

The waitress who served us at the second table was amazing, but I rated basically our experience with the first waiter.

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R
1 review
Dined 2 days ago
Overall 4Food 5Service 5Ambience 5

Great ambience and service with good food! Would visit again 😊

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d
1 review
Dined 5 days ago
Overall 1Food 2Service 1Ambience 1

The music was already way too loud, and the fact that we were seated in an over-crowded and echo-y hall with the music blaring on full volume made the dinner unbearable. Hence only one star for ambiance. The food was otherwise okay, but the chicken in the salad was partially pink and even raw, which detracts three stars from the food. Our server was friendly enough, but once we expressed that we wish to pay with cards rather than cash, he took off with our cards without asking. He couldn’t get the payment to go through with ANY of our cards, and after informing us of this he proceeded to rush away, still with our cards, before we even had time to to react. Being European, this made us all feel quite uncomfortable and the server’s condescending attitude didn’t help. All in all, not a pleasant experience, and we won’t be visiting again.

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t
San Antonio
1 review
Dined 5 days ago
Overall 5Food 5Service 5Ambience 5

In Times Square and very touristy but a fun place you can sit at the bar or table

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g
New York Area
1 review
Dined 5 days ago
Overall 2Food 2Service 4Ambience 4

We have been to the Universal Orlando location which was ten times nicer than Times Square. Food quality was terrible at NYC location. I ordered a chicken sandwich which was dry. My daughter complained to waitress and she brought back just another dry grilled breast without the cheese, bacon, roll, tomato or sauce. Everyone else's meal was just mediocre. We were celebrating my daughter's 25th birthday and as soon as we finished her birthday dessert, and still celebrating, we were asked to leave because they had another big party (we were only 5 people) that they wanted to accommodate. So sorry we didn't pick another restaurant.

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JH
1 review
Dined 5 days ago
Overall 5Food 5Service 5Ambience 5

Best burgers ever. We visited on Tuesday for lunch and were happy to find it quiet and not crowded.

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LT
1 review
Dined on 8 June 2019
Overall 4Food 4Service 4Ambience 4

Would like more rock music but otherwise just like London, Barcelona and Orlando.

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OT
1 review
Dined on 8 June 2019
Overall 1Food 2Service 3Ambience 3

We got our food after 45 minutes, some of it was cold and missing ingredient.

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I
New England
1 review
Dined on 8 June 2019
Overall 1Food 2Service 1Ambience 2

Horrible experience. The worse service I have had in my life.

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BS
1 review
Dined on 8 June 2019
Overall 4Food 5Service 4Ambience 5

It was a little loud in the restaurant, but staff were friendly anbd the service was great. Food was fantastic.

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OT
1 review
Dined on 8 June 2019
Overall 2Food 1Service 1Ambience 2

My son’s birthday we planned our entire day around the visit. I asked for a “fun table” in reservation and when we arrived at the Hard Rock. We travelled over an hour to come there and had family meeting us. I told them again when we checked in and got our buzzer it was my son’s birthday and we wanted fun table. Once seated we were literally in the corner next to the service area where waiters get soda refills and stand around and on our other side where they stack the high chairs. Not near one piece of memorabilia or one thing to look at like a screen playing rock videos. I then went back to the hostess stand and spoke to the person who was directing the staff who I had originally spoken with and made me request again when he said to me “I don’t know what you mean by a fun table” I said you work at hardrock Cafe in Times Square and don’t know what a fun table is? He then re sat us in better location. He never folllwed up.. could have wished my son a happy birthday and maybe even brought him milk shake or something. Then we receive the menus and when waitress finally arrives my daughter points to the rainbow candy decorated milk shake that is the entire size of the menu and says she wants that and my son says he does as well. She said that one has booze in it. Then we have to go on to ask if she had a kids version and finally she unveils that they don’t even have the rainbow candy pictured at all. It they can get rainbow sprinkles. A nice waitress would have been super sweet and just said she would bring a kid version and make it as rainbow filled and pretty as possible. Then came the lousy margarita. I asked for it frozen and it came with the tiniest scrap of pineapple it looked cheaper than what you would get at an airport bar. It was half warm foam. Not even sure what it was she gave me. The waitress at least admitted that she didn’t put enough ice in and took it back and brought me new one that was marginally better but again nothing like photo.

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SB
1 review
Dined on 8 June 2019
Overall 3Food 4Service 4Ambience 3

The airco was way too cols, people, including us, had to take on their jackets and scarfs. I legt early because of the cold air blowing on our table.

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TL
1 review
Dined on 7 June 2019
Overall 3Food 4Service 4Ambience 3

The miusic was too loud, a medium volume is ok, but if is too high will disturb clients

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VV
1 review
Dined on 7 June 2019
Overall 5Food 5Service 5Ambience 5

Our waiter was awesome and did his job well. Food was tasty and we had fun time at the restaurant

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M
1 review
Dined on 7 June 2019
Overall 2Food 2Service 3Ambience 2

Too much expensive (for European standard), a lot of people, too cold air conditioned. Good the online reservation. Not too friendly the staff.

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DO
Portland
1 review
Dined on 7 June 2019
Overall 4Food 4Service 4Ambience 4

Hard Rock is an excellent place to take teens and the young at heart. If you don't like loud noise and youthful videos, don't go. The food is exactly what young people would like. TYjr service is fine. Due to high volume is can take a bit to get your order although not too bad compared to many other Times Square restaurants.

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R
New York Area
14 reviews
Dined on 7 June 2019
Overall 5Food 4Service 5Ambience 4

The service was really great! The food was quite good.

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SP
1 review
Dined on 7 June 2019
Overall 4Food 4Service 4Ambience 4

To beat the crowds, get there early and make a reservation! Food is pretty good, neat to see a lot of the rock and roll memorabilia

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OT
1 review
Dined on 6 June 2019
Overall 5Food 5Service 5Ambience 5

Wonderful customer service

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E
1 review
Dined on 6 June 2019
Overall 4Food 4Service 4Ambience 4

It was fun! Tasty food, helpful workers, etc. The three cheese flatbread--I think that's what it was called, with the tomatoes--that was really good. For a party of six, the food took about twenty minutes to a half hour to come out I think.

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N
1 review
Dined on 4 June 2019
Overall 2Food 3Service 5Ambience 1

I booked the table 3 months in advance, and we got a table in a room (out of the bar and restaurant) with full of noisy students. We couldn’t hear each other.

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SM
1 review
Dined on 4 June 2019
Overall 2Food 2Service 2Ambience 4

Honestly it weren’t much better than average. Visited whilst on holiday with my daughter who is a massive music fan so wanted to visit. Some staff were quite rude, I’m disabled and use a mobility scooter which they took as an inconvenience and made me embarrassingly ride through the restaurant which was difficult despite me having asked to leave it behind the check in desk and use my crutches to the table (there was a huge amount of room it wouldn’t have hindered anyone). Food was tasteless and overpriced.

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s
Bedfordshire
1 review
Dined on 2 June 2019
Overall 5Food 5Service 3Ambience 5

Great food and great atmosphere but staff can be pushy when it comes to tips

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D
Bedfordshire
1 review
Dined on 2 June 2019
Overall 3Food 5Service 5Ambience 1

Great location but I remember going to Hard Rock Cafes of old - now I'd rename it the "Hard Pop" cafe as the music was definitely more pop than rock which was disappointing

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OT
New York Area
1 review
Dined on 2 June 2019
Overall 2Food 2Service 1Ambience 1

Sent hamburger back because was cooked rare instead of medium. Child at table behind us continuously bumped our chairs when she continuously got up. Table too close. Their waiter had the nerve to squeezed himself between our chairs to get next to her to sing happy birthday - had to have us scoot in so he could squeeze by!!! VERY inconsiderate of our dining experience!!!

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HP
Chicago
2 reviews
Dined on 1 June 2019
Overall 4Food 4Service 4Ambience 4

Brilliant stop for dinner on the first night of our honeymoon.
Great atmosphere. Great food. Lovely waitress

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G
1 review
Dined on 1 June 2019
Overall 4Food 4Service 5Ambience 5

Our original server Nick was very nice and friendly and we loved talking with him. He was very helpful answering our questions about the menu. Then Nick to leave and we got Keiff. Although more subdued he was still very nice and helpful. The food was alright. Better than fast food but still kind of like chain restaurant food.

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B
Toronto
2 reviews
Dined on 1 June 2019
Overall 5Food 5Service 5Ambience 5

The lady who looked after our party of 8 was excellent. She made us feel very welcome and not rushed. Great service and very friendly

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NW
1 review
Dined on 1 June 2019
Overall 3Food 3Service 3Ambience 4

Nice restaurant ambience, food and service was just average though, not the best Hard Rock we have been to but good for a visit!

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FM
New York Area
2 reviews
Dined on 31 May 2019
Overall 4Food 4Service 5Ambience 3

We had a good time. I like the idea of Hard Rock Cafe. So if I am in a city where is one then I always visit.

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CA
1 review
Dined on 31 May 2019
Overall 2Food 3Service 2Ambience 2

It was friday night and complete chaos. Waited soo long for the food, in total it took two hours from we seated until the main dish was on the table. When the food finally came, only 3 out of 4 on my table got their dinner. My steak never came, and I had to tell them I didnt want it anymore, I just had to eat from the the other's plates. Suddenly the manager came with my steak and said I didnt have to pay for it.
We didnt get any other discount.

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HG
1 review
Dined on 31 May 2019
Overall 5Food 5Service 4Ambience 4

Love your salmon dish!!! I come back every time especially for that!

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LS
1 review
Dined on 31 May 2019
Overall 5Food 5Service 5Ambience 5

Lovely meal had ribs and chicken strips which I shared cocktails there were amazing and the staff can’t do enough for you well worth a try
If you ever get to but New York City ❤️

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OT
New York Area
1 review
Dined on 30 May 2019
Overall 2Food 2Service 3Ambience 4

We felt a trip to the Hard Rock had to be done given we were I. The big apple but felt it a bit of a let down, waited a while for the food and when it arrived it was like warm and fairly bland.

Great venue and our waiter was a great guy but they need to up their game on the food itself.

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CS
1 review
Dined on 30 May 2019
Overall 2Food 3Service 2Ambience 2

I dislike waiting for food and then you tell me how much to tip. I tip as much i feel. You Made me feel uncomfortable and the same for my son.

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OT
New York Area
1 review
Dined on 30 May 2019
Overall 4Food 5Service 4Ambience 5

Excellent food. Enjoying the evening with good company

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TS
1 review
Dined on 30 May 2019
Overall 4Food 5Service 4Ambience 5

The young woman on the front desk was sour and unhelpful. She told us to sit and wait even though our table was ready. If this is the first impression of the place, she needs to be away from the public!
The rest of the staff were amazing and couldn't be more helpful! Food was yummy and good value for money.

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OT
New York Area
1 review
Dined on 29 May 2019
Overall 3Food 3Service 5Ambience 3

Notre serveur, Luis, était génial!
Ma sœur a pris le saumon qui était délicieux. J’ai pris les ribs que je n’ai pas su terminé et qui m’ont rendu malade la nuit...
le principe est le même que le planet Hollywood et les plats quasiment les meme. Si vous faites l’un ne faites pas l’autre!

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