Kona Grill - Cincinnati

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1. J

   Jammy

   Cincinnati

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   Good food and service the prices were not bad at all my family enjoyed themselves

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2. MF

   MarkF

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food5service1ambience1

   Waiting 10 minutes past reservation time after showing up 15 minutes early. then waited 30 minutes for a first drink. Drinks came out wrong. Received food before sushi. Was charged for drinks we didn’t order…

   Report
3. LM

   LaurenM

   Las Vegas

   4 reviews

   vip
   3.0

   4 reviews

   Dined 4 days ago

   overall3food3service2ambience3

   Initially the server was overly attentive when trying to get us to order. After we ordered, she seemed to disappear. We had to ask multiple times for water, etc. so we moved to the bar once we were done eating. The bartender was rude and the service was almost as bad. Food was meh.

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4. OT

   OpenTable Diner

   Central Coast

   1 review

   4.0

   1 review

   Dined 4 days ago

   overall4food5service5ambience4

   Great food and excellent service!!

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5. RS

   RobS

   Cincinnati

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   Sea bass is amazing. Service was excellent. I am ready to go back.

   Report
6. OT

   OpenTable Diner

   Indiana

   1 review

   1.0

   1 review

   Dined on 21 January 2023

   overall1food1service4ambience1

   There were fruit flies everywhere. And most of their appetizer food seems like it was frozen. Been here multiple times, and was always great this time not so much.

   Report
7. OT

   OpenTable Diner

   Cincinnati

   1 review

   1.0

   1 review

   Dined on 21 January 2023

   overall1food3service1ambience1

   We’ve been here several times, but last night was horrible. Waiter got our order wrong twice, would go 30-45 minutes at a time without checking on us, and messed up our bills. We made reservations but they stuck us up on the 2nd story and the manager (I assume because he was wearing a sports coat with an earpiece in) would walk by and give us dirty looks because we’d been at the table so long, but our waiter would never come by to check on us. Absolutely horrible, we may have to stop coming here.

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8. OT

   OpenTable Diner

   St. Louis

   1 review

   2.0

   1 review

   Dined on 21 January 2023

   overall2food3service2ambience3

   Signature martini was missing olives, wife’s sushi was meh, and arrived after entrees. Server was really good just had too many tables to adequately respond to guests. Noise level louder than the last time we dined. Will be a bit before we return.

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9. JF

   JackF

   Cincinnati

   6 reviews

   3.0

   6 reviews

   Dined on 18 January 2023

   overall3food3service2ambience4

   Service was a little slow. Food was just average. Steak was tuff.

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10. VS

    VickiS

    Cincinnati

    4 reviews

    4.0

    4 reviews

    Dined on 16 January 2023

    overall4food5service5ambience4

    Service was good for a table of 15. I always have to reach out to the restaurant after every visit since they never get the rewards points correct.

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11. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 16 January 2023

    overall5food5service5ambience5

    Great food. Great atmosphere. Great service.

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12. CB

    CoishaB

    1 review

    2.0

    1 review

    Dined on 15 January 2023

    overall2food2service3ambience3

    The restaurant had a nice ambience overall. I ordered the ribeye steak cooked medium and mashed potatoes. My steak was very thin, over cooked and lacked flavor. It wasn't seasoned well at all and the mashed potatoes were tasteless. It was by far the worst meal I have ever had. My boyfriend ordered the chicken stir fry which was not very flavorful. He also told the waitress he had a seafood allergy that must not have been acknowledged, because on our way home he had an allergic reaction.

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13. OT

    OpenTable Diner

    Cincinnati

    15 reviews

    vip
    1.0

    15 reviews

    Dined on 15 January 2023

    overall1food1service1ambience2

    Everything about this experience was bad. We were sat 15 minutes past our reservation time at a dirty table. We ordered drinks and kids meals at same time, took a long time. My sister and niece ordered salads. 10 minutes later ask if they were put in, but waitress hadn't rang them in so they switched salad order, took a long time to come and they were wrong. Once correct salads arrived we had to ask for silverware. 20 minutes we waited and never got a water refill, so we asked the bartender. We never got a server or server assistant to refill water , but the table next to us with a bottle of wine was prebussed and watered more than once in front of us. When correct salads arrive we still have no silverware. Food comes with an extra burger. steak looked medium well instead of medium rare. asked if lighting may be issue. The manager confirmed overcooked and we used the light on the table to confirm. We didn't want a recook since dining with 2 small kids. I asked manager to have server put in 2 desserts now. 15 minutes go by no contact, salad plates still on table entree plates ready to be removed. The server comes back and says she hasn't rang in dessert yet. I told the other manager we just need the check and don't want desserts . He brings the check and shows a picture of my steak. His phone in better lighting in the kitchen. I have anxiety and he made me feel so bad showing me a picture like I was a criminal. I'm sorry I even asked if the lighting was just off to first manager if that wss correct they could have bring it back as i was starving. will never ever return. I still tipped 20% on original bill, but the 2nd manager was a real piece of work. They don't care at all. oh and as we were leaving we saw our server eating the dessert she tried to bring us after saying don't put it in 20 minutes after requesting the first time.

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14. OT

    OpenTable Diner

    Cincinnati

    4 reviews

    vip
    2.0

    4 reviews

    Dined on 14 January 2023

    overall2food2service4ambience2

    Used to eat there quite a bit when it first opened. Hadn't been back in a couple years. It will be at least that long before we go back.

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15. JF

    JayF

    1 review

    4.0

    1 review

    Dined on 14 January 2023

    overall4food5service4ambience4

    Great food, good ambience, and good service. It was an enjoyable experience for me and my family.

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16. OT

    OpenTable Diner

    Cincinnati

    2 reviews

    3.0

    2 reviews

    Dined on 13 January 2023

    overall3food2service3ambience3

    Food was mediocre, with poor presentation. The steaks were placed on the plate with an ice cream scoop of potatoes. Two in our party had chicken and weren't feeling well at the end of the night. The food is overpriced for what you get.

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17. D

    Donnarae

    Cincinnati

    22 reviews

    5.0

    22 reviews

    Dined on 12 January 2023

    overall5food5service4ambience5

    We were a party of 8, there were very few people there, it just took a long time to get our bills. One person paid cash but they hadn’t set up the cash drawer yet, even though we had been there one and a half hours. Everything else was very good

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18. KK

    KathyK

    Cincinnati

    17 reviews

    vip
    5.0

    17 reviews

    Dined on 10 January 2023

    overall5food5service5ambience5

    Wonderful service and food! Our waiter was super attentive and considerate, as we sat on the patio for a while doing a friends catch up. So nice and relaxing!

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19. SL

    SherryL

    Chicago

    38 reviews

    vip
    5.0

    38 reviews

    Dined on 10 January 2023

    overall5food5service5ambience5

    Great server. Great food

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20. OT

    OpenTable Diner

    Chicago

    4 reviews

    vip
    5.0

    4 reviews

    Dined on 7 January 2023

    overall5food5service5ambience5

    Always accommodate our family.

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21. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on 7 January 2023

    overall1food2service1ambience1

    I wanted to like this place. Went for a date night and we’re seated fairly promptly since we had a reservation. After sitting at the table we waited a while for our server to take our drink order. We ordered cocktails which were good and got our sushi roll appetizer about 45 mins into being there. It was the wrong roll and we had a hard time tracking down our waitress to let her know. At that point we had empty waters and cocktails and she didn’t notice that our glasses were empty. About 20 mins later we got our roll and food at the same time. Hubby’s surf and turf was good, my macadamia chicken was almost inedible. Sounds funny, but there was something wrong with my plate and it was spinning in circles as I was trying to cut my food. Over all it was a mediocre experience and food and cost a ton!!! $180 after tip. I won’t be back.

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22. E

    Elaine

    Cincinnati

    1 review

    2.0

    1 review

    Dined on 6 January 2023

    overall2food2service2ambience3

    The food was cold when we finally received it, the server had too many tables to be effective and it was expensive. Too many other options that are better.

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23. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on 5 January 2023

    overall1food1service1ambience1

    Usually a great restaurant but as soon as our food got to the table an alarm went off and we had to leave the restaurant. Shortly after the staff informed everyone that the restaurant will be closed for the night and that nobody could come back in to finish eating and everyone’s meals were compensated. We got the short end of the stick due to not being able to eat anything and waisted roughly forty minutes waiting.

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24. M

    Milesaway

    Cincinnati

    78 reviews

    vip
    4.0

    78 reviews

    Dined on 3 January 2023

    overall4food5service5ambience5

    Great menu with wide selection. Great waitress for group size. Beer price no higher than normal competitive prices. Initial arrival with table size reservations. Finally resolved.

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25. A

    Anonymous

    1 review

    1.0

    1 review

    Dined on 2 January 2023

    overall1food2service1ambience2

    It’s not the same grill we used to go. The cleanliness and food are not up to the mark. Service was low quality.

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26. ND

    NikkiD

    Cincinnati

    1 review

    5.0

    1 review

    Dined on 31 December 2022

    overall5food4service5ambience4

    NYE dinner was amazing.

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27. P

    Professor

    Cincinnati

    15 reviews

    4.0

    15 reviews

    Dined on 30 December 2022

    overall4food4service4ambience5

    Kona has good food and the environment is pleasant. My one complaint is the thinness of the chowder, which is supposed to be thick. Very runny rather than thick and rich, especially for a $14 bowl. They did, however, remove the cost when i questioned it. Cocktails are well made, although pricey. I will make my next visit during happy hour for sure. Recommend

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28. s

    susanrn

    New Orleans

    12 reviews

    vip
    1.0

    12 reviews

    Dined on 30 December 2022

    overall1food1service1ambience5

    Awful experience. Arrived with reservations but told we could only have the table until 6:30 pm because of another reservation. Really? Their website had some special items for New Years’s weekend, including the Friday we went. But waiter said they didn’t have them as they “weren’t in the computer yet”. Took 25 minutes to get drinks, 20 minutes for appetizer, then entrees arrived immediately after appetizer. Then to top it off, charged twice for one of the meals. Then overcharged after they “correctedL it. Never going back.

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29. OB

    OhioBMW

    San Francisco

    3 reviews

    vip
    1.0

    3 reviews

    Dined on 30 December 2022

    overall1food1service4ambience2

    It was obvious that the kitchen had run out of quality meats. The 3 Kona stir fry dishes served at the table used pieces of chicken that would normally be thrown away. The sever was very helpful and had the food remade but that food was even worse.

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30. m

    mrschultze

    Cincinnati

    24 reviews

    vip
    4.0

    24 reviews

    Dined on 29 December 2022

    overall4food3service4ambience3

    Thank goodness for OpenTable. We walked in without a reservation and were told a 2 hour wait. We walked outside and I checked OpenTable which had multiple time options. We waited 15 minutes and walked back in. Out of the four meals we had, everyone’s was great except for mine - chicken satay was too dry and the sweet potato fries I substituted out were mushy. We go there often and it’s generally good. The alcoholic drinks are a bit overpriced.

    Report
31. K

    Krsnider

    Cincinnati

    6 reviews

    2.0

    6 reviews

    Dined on 29 December 2022

    overall2food2service2ambience2

    Reservations for 10 were made in advance but assuming the restaurant was overbooked (altogether). Waited ~20min after checking in. Restaurant was extremely crowded and servers seemed very stressed. Food runners dropped food and ran, instead of making sure all was good with plate. Server had a hard time taking orders and keeping drinks — I felt bad for our server, and disappointed overall. Assuming understaffed? Like most places, but when paying $20+ for a meal, most would hope that asking for ketchup for fries wouldn’t be so strenuous. Service was drop and run, rushed and extremely crowded. Hope it’s better next time bc we enjoy liberty center. Will say, the sushi is always great!!

    Report
32. RU

    RoseU

    1 review

    1.0

    1 review

    Dined on 29 December 2022

    overall1food3service1ambience1

    Worst dining experience ever. Will never go back. Good was good but way too expensive. Had reservations for six to celebrate my daughter’s 25th birthday but we we’re running 5-10 minutes late and our table was given away. Had to wait 20 more minutes for a table and then was seated at a small table for 5 when several tables were available to accommodate us and provide more room. My cloth napkin was disgusting dirty as was the silverware and one of the appetizer plates had baked on food still on it. Waited almost an hour for appetizers and then main course came out soon afterwards. Then we realized we didn’t get one of the other appetizers that was ordered and told waitress to take it off the order and she ended up bringing out anyway. Then when we tried to check out we were told to use the self checkout on the table which would not process our payment. Tried multiple times and various other credit cards but it just wouldn’t work. Thought of dashing out but conscious wouldn’t allow it. This restaurant needs some serious help.

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33. OT

    OpenTable Diner

    Cincinnati

    62 reviews

    vip
    3.0

    62 reviews

    Dined on 29 December 2022

    overall3food3service2ambience1

    The restaurant was extremely loud. This created an error upon ordering and 2 entrees were brought to the table for my 14 year old granddaughter. I should have asked that it be returned or removed from my bill. It added another $31 to our bill and we were celebrating my grandson’s 12th birthday. Told our server too. He likes going there as usually a small ice cream is brought. Nothing.

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34. OT

    OpenTable Diner

    Cincinnati

    6 reviews

    3.0

    6 reviews

    Dined on 27 December 2022

    overall3food4service3ambience3

    Meal was tasty. Got there around 6. Seated at a hightop next to the bar. Very loud. Took a while for the food. Came out all at once except appetizer. Salad and sushi roll came out with entrees. Would have preferred them come sooner. Hard to find an entree <$20 but food was good, portions on the adequate but small side.

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35. OT

    OpenTable Diner

    Detroit

    1 review

    vip
    5.0

    1 review

    Dined on 27 December 2022

    overall5food5service5ambience5

    Amazing food and Justin was a great server. Thanks again!

    Report
36. JR

    JoeR

    Cincinnati

    13 reviews

    vip
    2.0

    13 reviews

    Dined on 26 December 2022

    overall2food3service3ambience4

    Significantly understaffed, especially at the Bar (had one bartender that made mixed drinks for the entire restaurant). Sat at the bar for 1 round. Took 10-15 min to get a mixed drink (after I ordered it). When seated, we ordered a 2nd round with our food. Appetizers came out….no drinks, main course came out…no drinks. It was 20-25 min after we ordered that our drinks arrived. Server was barely communicating the entire time.

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37. LS

    LouS

    Western NC

    1 review

    vip
    2.0

    1 review

    Dined on 26 December 2022

    overall2food3service2ambience3

    Too many problems. Overbooked & understaffed. We were seated 1 hr after our reservation, and the servers were often tough to find. Several dishes were missing ingredients or had unexpected substitutions. At the end of the meal we weren't offered dessert. Server informed us that they ran out.

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38. AK

    AngelaK

    Columbus

    1 review

    1.0

    1 review

    Dined on 25 December 2022

    overall1food1service1ambience1

    What a disaster. We had a reservation but still waited 20 minutes. Once seated we sat for another 15 minutes before a server came to take our drink order. The food took 45 minutes to arrive; we ordered drinks and an appetizer that never came. Our server left in the middle of service and we were given a different server. The food was terrible, service was terrible! My steak was tough as shoe leather certainly not a 40$ steak! If I could give 0 stars I would.

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39. r

    radioclash77

    Cincinnati

    2 reviews

    4.0

    2 reviews

    Dined on 25 December 2022

    overall4food4service4ambience4

    Really enjoyed our Christmas dinner with Kona Grill. You could tell they were a bit overwhelmed with the turnout, but despite several rude customers yelling at them, the staff was great! As attentive as they could be with a packed house. I had the KG Burger and my girlfriend had the potstickers. Both dishes were prepared well, and tasted great. The only complaint was that it was a little overpriced. Despite that, we would definitely go back again.

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40. OT

    OpenTable Diner

    New Orleans

    6 reviews

    vip
    1.0

    6 reviews

    Dined on 25 December 2022

    overall1food2service1ambience1

    I expected that the restaurant would be busy and things would be off due to the Christmas holiday. What I didn’t expect was how terrible it was. The staff was unprofessional at best, the host yelled at 2-3 groups when they asked about their wait time. It doesn’t help to just keep telling people 10 minutes and we will seat you. Be honest, no one is sitting down for while. Then she just started seating people who complained, so if you didn’t complain, you didn’t get to sit. We decided not to complain, because eventually it will be our turn. An older couple, noticed we had been there a while and asked, when will this family be sat. They have been here forever. This restaurant was not equipped to be open today. It took 60 min to get a drink from the bar, we just cancelled jt because we were done with our food. Positives, the food did come out quickly from the kitchen. The sushi did sit for a while, we could see it sitting there. It came out after our entrees, but was ordered as an appetizer. We might try again, but I am not sure I will be able to convince my husband. Additionally, we were not the only table, there was so much of this craziness. Hopefully, it’s a one off and it will be a better experience next time. Maybe just not a Christmas dinner again.

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