"I've been to Ely 3 times. Once for dinner. The biggest disappointment was that I had arranged on the phone that there was coeliac birthday on my table and if they didnt order dessert, to give a coeliac dessert anyway and I would take care of it. Nothing came. I waited, then coffee came. Nothing.
Without asking, we were told the burger was med/rare, was that ok. They were both well done which wouldn't be an issue had we not been told otherwise. The food was lovely all the same. Wine caused confusion. Place numbers being reiterated to the barman would have avoided this. Downstairs at the reception/bar the waiter checked if my table of 3 booked in advance. There were 2 people upstairs and still I was sat at a table of 4? I trust Ely and its reputation and have since went back for lunch and really enjoyed it. A curley haired waiter with glasses was brilliant in particular the two times I encountered him. Dont get me wrong, the dinner experience aside, I love what your doing and only telling you because I was asked and want the best for Ely and wish it every success."See More
