metropolitanKC - Marriott Hotel Kansas City

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1. BT

   BeverlyT

   New York Area

   11 reviews

   2.0

   11 reviews

   Dined on 8 May 2022

   overall2food1service2ambience2

   I made this reservation via-Open Table in which Open Table showed this place was open for brunch-on Mother's Day but when we got there at 12:30, the host told us they did not offer anything special for Mother's day or did they have any brunch, so we had to eat off their regular lunch menu, in which it wasn't a lot of options and it was very expensive. The menu only had different sandwiches and a chicken Caesar salad as their options, who wants to eat that for Mother's Day. We very disappointed and I will not be going back there again.

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2. C

   Candy

   Kansas City

   2 reviews

   5.0

   2 reviews

   Dined on 8 May 2022

   overall5food5service5ambience5

   We really enjoy eating at the Metropolitan before going to the music hall. The food is always very good and this past Sunday it was excellent! We enjoyed the breakfast buffet, they had run out of gravy for the biscuits and I inquired if the were being more; shortly after I asked the staff from the kitchen brought me a small cup of gravy! Our server, Maria, was very sweet and helpful! A very good experience!

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3. b

   brianm

   Kansas City

   1 review

   4.0

   1 review

   Dined on 3 May 2022

   overall4food4service5ambience4

   Good service and food was fresh and ok. Better than most hotel restaurants.

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4. OT

   OpenTable Diner

   Kansas City

   1 review

   2.0

   1 review

   Dined on 17 April 2022

   overall2food3service5ambience1

   Easter brunch was not as expected

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5. SK

   StephenK

   Kansas City

   4 reviews

   2.0

   4 reviews

   Dined on 9 January 2022

   overall2food4service4ambience3

   We have been having brunch at the MetropolitanKC for many years before attending the Broadway Series at the Music Hall. The food and service have always been above expectations. We have always parked in the Barney Allis Plaza Garage and entered the hotel through the marked access from the garage, but this time the doors to our usual access were padlocked (chained). A call to the front desk of the hotel resulted in a valet coming to the other side of the doors to inform us that they did not have a key to open the way. We were given no meaningful reason why anything was different from the last time we were there. While we have recommended MetropolitanKC to many going to the Music Hall in the past, I cannot continue to do so as long as the Marriott Hotel locks the clearly marked access doors from the garage.

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6. C

   Candy

   Kansas City

   3 reviews

   4.0

   3 reviews

   Dined on 28 November 2021

   overall4food5service5ambience4

   Really enjoyed the breakfast buffet. And hotel decorations were awesome! A very convenient place to eat when going to the music hall.

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7. TC

   ThomasC

   Kansas City

   1 review

   5.0

   1 review

   Dined on 25 November 2021

   overall5food5service5ambience5

   Our experience was nothing short of splendid. The couple we sat next to was interesting, and all of the employees were enthusiastic.

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8. WT

   WTB88

   1 review

   5.0

   1 review

   Dined on 25 November 2021

   overall5food5service5ambience5

   The Thanksgiving Buffet was excellent. The Food and service were great. A special thanks to Millie at the Marriott for her exceptional above and beyond the call of duty service in coordinating our reservation with a family member who registered earlier.

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9. TB

   TownB413

   Kansas City

   2 reviews

   5.0

   2 reviews

   Dined on 25 November 2021

   overall5food4service5ambience4

   Thanksgiving dinner

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10. RS

    RickS

    1 review

    3.0

    1 review

    Dined on 25 November 2021

    overall3food4service4ambience4

    The food and setting was good, but it wasn't all that big of a deal as the description would lead you to believe. Standard fare. nicely prepared and served, but nothing to write home about. I'm sure the regualr menu, especially evenings is better. It's the Marriott after all.

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11. NE

    NEBKC

    1 review

    1.0

    1 review

    Dined on 20 June 2021

    overall1food1service5ambience1

    For a buffet on Father’s Day...that was lame. Scrambled eggs, sausage & bacon, wanna be “waffles” which are frozen French toast sticks, oatmeal & fruit. Really? No biscuits & gravy. No toast or English muffins. Nothing to go on top of your eggs. The only thing that was good was our waitress.

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12. DF

    DanielF

    Las Vegas

    3 reviews

    5.0

    3 reviews

    Dined on 9 May 2021

    overall5food4service5ambience4

    Excellent service. Buffet was good. We needed to order pancakes for our boys. The staff took our order for pancakes and it took about 5 minutes.

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13. OT

    OpenTable Diner

    Kansas City

    2 reviews

    5.0

    2 reviews

    Dined on 9 May 2021

    overall5food5service5ambience4

    Had Mother’s Day breakfast here. The buffet was as good as a buffet can get. Continuously bringing out hot food, the breakfast sausage was better than average. Fruit cups were already prepared and covered with plastic wrap due to Covid. Cereal, fresh oatmeal, French toast sticks, eggs, nothing tasted like it was sitting out for long periods of time, and like I said it seemed like someone was always bringing out food to replace or refill what was already out there. The one person in our group who did not do the buffet had the strawberry balsamic pancakes and they were VERY good, large chunks of strawberry inside the pancakes and the balsamic compote worked surprisingly well. We also were out of there for under $50 for a party of 4, would come here again

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14. BW

    BarbW

    Kansas City

    3 reviews

    5.0

    3 reviews

    Dined on 9 May 2021

    overall5food4service5ambience4

    Enjoyed our breakfast. Service was good on a busy morning

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15. AW

    AliciaW

    San Francisco

    1 review

    5.0

    1 review

    Dined on 26 November 2020

    overall5food5service5ambience5

    GREAT SERVICE! SOCIAL DISTANCED AND HAD A NICE THANKSGIVING DINNER

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16. FS

    FredfromSuperchicken

    Dallas

    6 reviews

    3.0

    6 reviews

    Dined on 17 February 2020

    overall3food3service3ambience2

    Pretty standard hotel faire, but a KC restaurant should do better burnt ends.

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17. R

    Ralphy

    Kansas City

    156 reviews

    vip
    5.0

    156 reviews

    Dined on 16 February 2020

    overall5food5service5ambience5

    Made a reservation for Sunday Brunch. We were seated promptly and even though they were very busy the service was excellent with some of the best fresh fruit I have had in Kansas City--especially in the middle of winter. Lots of variety including turkey sausage and gluten-free muffins. A very nice buffet that seemed to be continuously refilled.

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18. MS

    MaryS

    Kansas City

    9 reviews

    2.0

    9 reviews

    Dined on 16 February 2020

    overall2food3service2ambience3

    We have season tickets to the Broadway shows that come to the Music Hall and the Kauffman. When the shows are at the Music Hall we always eat at the Metropolitan KC. This time they said they didn't have out reservation and made us feel that we had screwed up even though I had a text from Open table. We were seated promptly however but it took an hour to order and receive our food which only left us 15 minutes to get to the Music Hall and be seated. Service has never been this slow. Not sure I will use this place in the future.

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19. JB

    JohnB

    Dallas

    9 reviews

    5.0

    9 reviews

    Dined on 16 February 2020

    overall5food5service5ambience4

    Volleyball tournament

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20. P

    Pnel

    New Orleans

    2 reviews

    3.0

    2 reviews

    Dined on 16 February 2020

    overall3food4service4ambience2

    The food was good and maybe slightly above average for a hotel but the atmosphere is very hotel-like with tables close together and somewhat uncomfortable seats. It was fairly quiet and easy to talk though and the service was excellent. It’s not an overall upscale experience for the money you are spending.

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21. LJ

    LeonJ

    Kansas City

    2 reviews

    4.0

    2 reviews

    Dined on 15 February 2020

    overall4food4service4ambience4

    All very good. Being a pretty common "down home" kind of guy, I probably prefer a bit more of an informal surrounding, but overall I enjoyed the meal and the experience.

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22. l

    ljeff

    Kansas City

    35 reviews

    vip
    4.0

    35 reviews

    Dined on 15 February 2020

    overall4food4service3ambience3

    Good place to catch a bite before theater at the Music Hall. Food was very good. My husband had the scallops which were cooked perfectly. I had the beet and orange salad with salmon. Again, the seafood was perfectly cooked.

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23. MS

    MarkS

    1 review

    5.0

    1 review

    Dined on 15 February 2020

    overall5food5service5ambience5

    The service and food was wonderful and even tho I live in Kansas City, It made me feel as if I was out of town definitely would recommend dining here just a great place!

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24. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on 15 February 2020

    overall2food1service1ambience1

    The food was not that good. Also very high value compared to the quality and taste. The service was a mess. I think most of the people their is for the name. I won’t go back there again.

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25. JW

    JordanW

    1 review

    1.0

    1 review

    Dined on 15 February 2020

    overall1food2service1ambience1

    I have never written a negative review for a restaurant in my 31 years of being on this earth, until now. This restaurant was that bad I had to write a review for this awful place. I reserved a table for two for valentines day with my girlfriend at 6:45 pm. The restaurant is next to the hotel check-in counter for the Marriott, so it was loud since so many guests checking in. The hostess ended up seating us smack-dab in the middle of the restaurant, the loudest area. When I politely asked my waiter if I could be re-seated, he simply said that was not possible, even though there was a large seating section in the corner that had nobody. My girlfriend and I ordered the $47 dollar-a-piece Valentines Day special (five courses w/champagne). Bread and water came quickly. Then...we waited 30 min for 1st course. During those 30 min, we were never asked how we're doing. Finally, a manager arrived with the first course, a spoonful of pork-belly on a bed of polenta. No apologies for the wait. Original waiter was nowhere to be seen. ANOTHER 30 minutes went by and a different waiter, who absolutely reeked of BO (like the worst BO i've ever experienced at a restaurant), brought us the third course (a lemon sorbet). ...Wait...why are we getting the 3rd course before the second course? We were able to flag down our original waiter and asked him why this happened? He said that's how it was supposed to be (it wasn't, I checked), and walked away. 2nd course (soup) came 20 min later, the soup was actually delicious, but main entree popped in 5 min after the soup arrived (obvs we weren't ready for it). Main entrees returned after 20 min, and my prime rib was well-done (I had ordered med rare). Asked the original waiter for new one, came out immediately and was cold (didn't even take away the old prime rib). Girlfriend's lobster was not seasoned. Another 40 minutes before dessert. In total we spent 2 hrs 45 min there. Complained to manager, they did nothing. STAY AWAY FROM THIS PLACE!!

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26. DM

    DennisM

    Kansas City

    14 reviews

    vip
    3.0

    14 reviews

    Dined on 14 February 2020

    overall3food4service3ambience3

    Food was ok. Service was below a standard I would have expected for an upscale restaurant. 2 of the staff acted like they would rather not be there. Our main waitress was friendly enough but new to the restaurant and did not appear to have been trained in how an upscale restaurant service should be. It was unfortunate but this is our third time to this restaurant and service and food have always been sub par. Our mistake was waiting too late for a valentine night reservation and this was the only restaurant with space available at the time we needed to make a nearby show.

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27. JB

    JeanB

    1 review

    1.0

    1 review

    Dined on 14 February 2020

    overall1food2service1ambience1

    We had tickets to a show nearby and limited eating options due to Valentine’s Day. Our waitress gets a pass because it was her first night, and she was fine. The rest of the staff and service was unorganized, slow, spilling drinks, food and plates everywhere within our view. One couple was literally given a champagne bath. We arrived at 5pm and it wasn’t busy yet, so a crowd wasn’t the cause. Food came out of the kitchen slowly, and some food and drinks were not delivered until we asked. Food was mediocre, decor was very dated. I chalk it up to poor management and training, and the experience was so bad that it became laughable.

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28. CG

    ChaunG

    Seattle

    1 review

    4.0

    1 review

    Dined on 26 January 2020

    overall4food4service4ambience4

    Nice restaurant and nice staff. My pork chop was overcooked but everything else was delicious.

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29. OT

    OpenTable Diner

    Kansas City

    10 reviews

    vip
    3.0

    10 reviews

    Dined on 14 December 2019

    overall3food3service2ambience3

    It took over 15 minutes for a server to come to the table. Then, our drinks, appetizer, and entrees all arrived at the same time.

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30. C

    Chris

    Kansas City

    6 reviews

    4.0

    6 reviews

    Dined on 12 December 2019

    overall4food4service3ambience4

    The food and drink were decent. The service was a little slow.

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31. JF

    JFB3

    Kansas City

    6 reviews

    vip
    3.0

    6 reviews

    Dined on 8 December 2019

    overall3food4service3ambience2

    Food was great, but glasses and silverware were ALL dirty. Waiter was very nice and did a good job, but he was overloaded beyond our table.

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32. D

    Drew096

    Kansas City

    1 review

    5.0

    1 review

    Dined on 28 November 2019

    overall5food5service5ambience5

    We have been going every year for 5 years and always love it. We recommend it to everyone. This years menu was by far the best we have had. The service is always wonderful too! Thanks

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33. OT

    OpenTable Diner

    Chicago

    1 review

    3.0

    1 review

    Dined on 16 October 2019

    overall3food2service4ambience3

    Our mashed potato fritters were excellent and our server was wonderful. Our steaks topped with crab were really not good at all. I couldn’t eat my steak and my potatoes were just okay. My daughter’s bbq pasta was also really not good. Even the presentation wasn’t done well. I wouldn’t choose to eat here again for dinner.

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34. OT

    OpenTable Diner

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on 26 September 2019

    overall5food5service5ambience5

    Perfect from start to finish. From the valet parking the car to the front desk to the staff at Metropolitan KC to Linda, my wonderful housekeeper. The management group should be very proud.

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35. C

    Chase

    1 review

    1.0

    1 review

    Dined on 7 September 2019

    overall1food3service1ambience1

    The food was okay. Not worth the price. We were one of three tables there. 2 of them with only 2 people. It took us 35 minutes to get drinks after we ordered and our food was already at the table at that point. Food was about a 4 of 10. We had steak and lobster pasta. Okay food, but really unreasonable service for a sophisticated dining experience.

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36. OT

    OpenTable Diner

    Dallas

    1 review

    3.0

    1 review

    Dined on 9 August 2019

    overall3food3service2ambience3

    Overall a very average experience.

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37. RD

    RuthD

    Los Angeles

    1 review

    4.0

    1 review

    Dined on 15 July 2019

    overall4food5service3ambience4

    Great food, beautiful atmosphere, just ok service. The waitstaff seemed almost bothered to serve us.

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38. DM

    DaveM

    Kansas City

    21 reviews

    vip
    5.0

    21 reviews

    Dined on 7 July 2019

    overall5food5service5ambience4

    When traveling, my usual plan is to avoid hotel restaurants. I have found that they typically offer bland food and mediocre service. Imagine my surprise to come across the Metropolitan at the downtown Marriott. My wife and I came here for Restaurant Week a few years ago and found a hidden gem (although hidden in plain sight). We have returned for other meals, including Mother's Day brunch and dinner before a stage performance at the Music Hall. Each time we have been impressed with the food and the service. The burger for lunch is quite good, as is their weekday lunch buffet. For dinner the BBQ Salmon and Warm Carrot Cake are excellent. Parking is easy below the hotel and the restaurant will validate for 2 hours parking.

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39. OT

    OpenTable Diner

    Kansas City

    7 reviews

    2.0

    7 reviews

    Dined on 7 July 2019

    overall2food3service3ambience5

    Sadly, the meal took over an hour to serve. The prime rib ordered “medium rare” was served well done. The server was very kind, but kitchen did not do their job.

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40. DD

    DavidD

    Kansas City

    3 reviews

    5.0

    3 reviews

    Dined on 6 July 2019

    overall5food5service5ambience5

    The food was great, everything we had was wonderful. The view of was really nice as well. As a place to eat before or after a show at the Music Hall is worked out great.

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