Ambiance, and overall décor or appearance was great. The food in general was good---and with the relatively small portions--I did not feel stuffed. Service was good as well. The Burrata Caprese salad/appetizer was more like a 'deconstructed or minimalist' Caprese and was good--just different. All the pastas were great. I just think for a sit-down meal it was a little too pricey. The wines--although good--were overpriced totally. We'll try one more time--but just the two of us and sit at the bar and just do apps and drinks.
The food is really good. The service is a little spotty; the wait staff friendly. It has gone from “family style” to a more sophisticated cuisine, but the service could be better. The first course should not arrive before the wine, the wine should automatically be kept in a chiller (without asking, and then forgotten), and dessert should be offered as the plates are being cleared. But all that said, we’ve been back three times for the food.😊
Food was excellent; service left a lot to be desired.
We had to ask for bread three times and the bottle of wine we ordered wasn't brought out until we has practically finished our enters.
The food was under cooked. The food came to our table late and one at a time. We could not eat together. No apologies were made.
I would not go there again.
Unfortunately, a terrible experience. The restaurant was nearly empty when we arrived -- at 6.30 on Sat night. We ordered a gin and tonic; but they served us gin and soda water. We informed them and they made another one; same problem, gin and soda water. We switched to wine, and both times we ordered a glass it took over 12 mins to get the drink -- despite the restaurant being 1/3 full. The food was only marginally better. The toast to begin was the highlight; all downhill from there. The roasted chicken had no flavor. The fettucino alfredo was inedibly rich. And the bucatini was simple, and fine. We had high hopes, but such a disappointment.
This place was recommended to us by a foodie. And the food was VERY good. My favorite was the octopus appetizer.
But there was not enough wait staff, and our server in particular was admittedly brand new.
Food, drinks even taking our order and getting us water refills took way too long!!!
We were there to spend time with good friends so didn’t mind the waiting too much. But another time I would say the slow service was unacceptable.
Portion size was small for the price too. So - middle of the road review.
Amazing food, will rival some of the legit NYC Italian restaurants
Wondering Service and Fantastic food! We will definitely consider in the future for business meetings.
I had colleagues in from out of town and we went on a Tuesday night, and they were not busy at all. The host up front was very nice, are servers were great, and the bartender was one of the most personable people I have ever met. The food was amazing, I don't think there was one dish on the table that I desperately did not want to try. The service was fabulous, but I expect nothing less when you're the only group there. I highly recommend!
We loved the bread, dips, and appetizers (arancini and burrata caprese). But the main course pastas were mediocre at best (ravioli tasty but tiny - we had two orders and one was consistently cooked, the other had missing filling and some pieces were al dente, rigatoni was a perfect portion and had nice flavor but significantly lacking in broccoli, fettuccine carbonara was overcooked and bland). Our party of 4 will not be coming back.
Food and service was delightful. Great spot for a quiet Ashburn date. <3
I dined at Aggio for my mother’s birthday. The hostess was extremely friendly, checked our reservation, and lead us to our seats. The server was outstanding! It was our first time dining here and she gave excellent recommendations. Every item we ordered was excellent from the appetizer to dessert. I will definitely return (I actually just got some food to go)!
Good quality traditional Italian food. With a bit of something extra/unique in each menu item. In a good way.
I was not impressed with the variety on the menu or the limited selection of dishes outside of pastas.
Tried Aggio with some friends, after reading some positive reviews. We were very pleased with the food, from the delicious bread and spreads, salads, pastas and desserts. The whipped mortadella and warm bread is a nice way to start a meal. We went with the $35 prix fix option, which is a good deal, and everyone was very happy with their choices. The beet salad and caesar salad were first rate, as were all the pasta dishes (lamb bolognese pappardelle was amazing!). Desserts were excellent as well. The food is well thought out, and not typical, standard, Italian fare. We'll definitely be returning.
I took my dad here to celebrate his birthday last night and made a reservation through open table indicating that we were celebrating. Upon being seated, it took nearly 10 minutes for our server to show up. The host helped use get situated with water, bread, and gave us a brief explanation about the place, we even ordered a bottle of wine with the host because our server was MIA - and it was no where near busy last night. The server finally comes by and leaves us wine glasses, without saying anything, no introduction, no I’m sorry it took me so long to come by, no mention of her name. Then she returned with out bottle of wine. The wrapper had already been removed and the wine key was already fully inserted into the cork - which is 100% not how you present a bottle of wine. Then she couldn’t remove the cork while standing beside our table!!! She literally went back to the bar to remove the cork and then came back to our table and poured us each full glasses without offering me a taste or showing us the cork. It was made worse because neither of us really cared for the wine.
Finally, after the wine bottle fiasco I ask the girl if she’s our server because she still hadn’t mentioned who she was or anything about the menu. I asked for her name, Jess or Jessie, and I told her we had some questions about the menu. She did not seem to have a good command of the menu and had to confirm with the kitchen when I asked if certain pasta dishes had meat in them. We got our salads and she vanished - we had wanted fresh cracked pepper and finally got some with our salads half finished.
The pasta dishes we ordered tasted really good but the overall experience was less than enjoyable. I have worked as a server and have lots of friends and experience with dining. Our server was not ready to be serving on a Saturday night and has a lot of learn about general professionalism, opening wine, and knowledge of the menu. We weren’t even given a birthday desserts or comped anything.
Server was very inexperienced, 1drink didn’t arrive til after appetizers were served; other drink ordered was a martini straight up with olives, it was served dirty. Drink size is Meager across the board. Food was just ok. Server offered us dessert while we were in the middle of entree. We ordered a bottle of wine before entree was served but it came mid-point after entree was served. There is no ambiance. It was pretty empty on a Friday night when other restaurants in area definitely seemed busy. Chef Brian needs to get back in there and RE-energize, RE-train, and RE-create restaurant.
Food was excellent. Service was absolutely horrendous! Our waitress did not know what the heck she was doing. 5 of her tables walked out for lack of service and the manager did nothing but just apologize.
If I could give this place zero stars, I would. Worst service ever experienced and no explanation ever given. We were at the restaurant for 1.5 hrs and the following occurred:
1. Never received our drinks (a lemonade and San Pellegrino) after asking three times, with the waitress, bartender, and manager
2. Received an appetizer, the Caesar salad (which was amazing in taste) but had taken over 30 mins to receive after two inquries.
3. Main entrees were that were submitted about 45 mins before finally leaving. Messed up part about this was the waitress came by 3 times again asking "what are we waiting for here?" and it was our main distress - a pasta dish and petite steak. on the 2nd inquiry, I was asked how I would like my steak. Also, each time she came by, she was going to check on the food and that she had put the order in. 45 mins later, was told that the food was just going "into the fire" and it would be another 8-12 mins. At this point, we said forget it, and asked for the check, which we never received. I had to walk to the bar and ask to pay it. The bartender who felt for our bad experience, gave us the salad for free. Its a small consolation for the way we were treated and wasting about an 1.5 hr of our lives.
On top of this, we saw other families/couples come in after us, be received, promptly served, and were leaving while we still waited just to get our drinks, let alone our meals. We also ran out of water, asked for it twice, then I said screw it and went to bar to get us some water.
Other couples came after us, sat, and eventually left due to the non-service. It seems they were ill equipped to handle a regular night of dining let alone Valentine's day evening.
Worst experience ever and the owner should be ashamed of themselves to be so well renowned and to provide such a poor service. I truly would be embarrassed to have my name or be associated wit this restaurant.
Best in Loudoun - Aggio has no equal, period. Their lasagna will make you weak in the knees!
The service was awful—from the minute we arrived. Although the staff was very nice, they are horribly under-trained. I had to ask them to clear plates between courses!! Used the ladies room——only one stall had the lights on and the one that was in use had only a 6’’ piece of toilet paper—-no more! On the positive—the food was good but extremely under-seasoned.
Given the name behind the restaurant and the focus on pasta, I was disappointed when over half of the pasta dishes were either not executed properly (overcooked) or lacked flavor. There were some good dishes but the inconsistency makes me not want to dine there again.
The food was overly salty, bread and brussel sprouts were burnt, and not worth the price tag. Simply an overpriced Olive Garden.
Food was very good but portions were a little off. The chicken dish was huge while a pasta dish was rather small. They also need a larger wine list. I’ll go back.
Waited 30 minutes before server asked us for drinks, then another 15 before finally realizing these guys were severely understaffed. We informed the manager, and then left still not having received our drinks after 45 minutes.
Aggio was a big disappointment to our party. They do not have Chianti (at an Italian restaurant?!?), portions were small (4 tiny raviolis for $19), service was awful - server seemed brand new and was not supported by the rest of the staff. Manager did not seem to care too much. Sinks barely work in restrooms. Overall we were highly disappointed and would never go back.
What a disappointment! We’ve been there a couple of times last year and loved it. Like many other previous reviews service was terrible though you tried to be supportive of the young waitress that took care of us but at one point her lack of training ruined our time there. Wine took for ever to arrive, bread never came, whatever you order came late! Portions were tiny compared to the previous visits and quality is not the same! Sorry for the restaurant reputation! Used to be very well regarded and you are loosing your base clientele! For us, that was our last time....and we invited friends to show them how “good” this place was supposed to be!
Food was excellent but they need more waitresses and a manager. Service bad
Highly rated restaurant with nothing remarkable on the menu. Almost entirely empty on a Thursday night. Terrible server. Will not return.
Terrible service and tiny dishes. Very expensive. I don’t see how this restaurant can stay in business.
Poor service. Were seated for 20 minutes and no server came to the table so we left.
I have never experienced such poor service at a restaurant. I'm a fan of Top Chef and I have been to Volt in Frederick and had a fabulous meal with amazing service, so when my parents came to town to visit, I made a reservation at Aggio.
We could not have been more disappointed. Our waitress was frazzled when she first greeted us by apologizing for not having coming by sooner, but simply said she'd be "right back" - ok fine. Not a problem we were not looking for a rushed experience. There were maybe 6 other tables, none were more than 4 tops. She comes back about 5 mins later and we place our drink orders. A glass of wine, a cocktail from the menu, and a Dewar's. It took about 10 mins for our drinks to come out - and she only delivered 2 with a "here are your drinks I'll be back later for your food order." And off she went. No acknowledgement of only delivering 2 drinks instead of the 3 ordered.
We eventually were able to wave over another server to ask about my father's drink; that server never told the waitress or bartender.
Our appetizers came out - and the food was amazing! However, still no drink.
Finally after another 5+ minutes, we were able to flag our waitress over, and she said she'd go get the missing drink. She comes back (after disappearing in the back for several minutes) and informs us that they do not have that whiskey at the bar and what else would he like? We explained that Dewar's is a scotch and asked what scotch options they had. She looked like a dear in headlights and said she'd have to ask and "of course it will be on the house". Off she goes again, back after another 5-10 minutes comes back and informs us with quite a bit of attitude that they do not have any scotch and "what else do you want?"
To speak to the manager and the check please.
She dumps the check off - no drinks were comped. No manager ever came to talk to us. It's obvious why Family Meal failed.
We had a wonderful dinner across the street at Copperwood.
Service was professional and helpful. The portions were adequate and presented well. The right price for the quality delivered.
We were not greeted by a host upon arrival and it was clear that my reservation notes were not passed on, including my allergy. Special occasion not recognized upfront, and we waited 20 minutes for water, another 10 for celebratory prosecco, which at any other nicer restaurant would have been comped for the engaged couple at least. Our drinks arrived way after the bread, in regular wine glasses. My date's meat intolerance was not considered when they served a mortadella / ricotta spread for the table. The mortadella should have been on a separate plate to avoid cross contamination. The server took away one guest's plate that we needed to share an appetizer and we didn't see him for a while so had to deal without. Pasta was cold but tasty. Another of our friends complained about portion size on her ravioli. At the end the waiter wished us happy birthday when it stated in my reservation that we were there to celebrate an engagement. We were not asked if we would like to have dessert, or another round of drinks. Only the person at our table who ordered the 3 courses up front got a dessert and was nice enough to share. My coffee took 15 minutes to arrive at the table and I was not offered a refill. I might have expected long wait times and being uncared for if the restaurant was busy but it was well staffed and half empty. All of the above was noticeable to everyone in our party and really dampened the special occasion.
With the exception of one very over salted appetizer and improperly chilled prosecco, food was very good (we had app, pasta and dessert). Dress was not business casual as indicated in some searches - most were dressed casually, on a Saturday night, including our server.
Service was poor. Mistakes expected in a new restaurant, but it appeared that there was no manager present to guide/train primary servers. Service from primary server was less casual than Red Robin, but with none of Red Robin's efficiency. Long delays from server, mains came out while still in middle of apps, server never came to ask for wine order until after partly into pasta course (we passed at this point), had to continually request water after glasses were empty, dirty plates and utensils left on table (had to request both apps and mains be removed), etc.
Atmosphere is nice' mice overall design too. Did notice floor needed sweeping and we joked about a wine bottle cork that survived on floor for our entire visit. It was not busy on our visit so no excuse in that regard, and so again, more staff training needed.
We thought good value, but perhaps that is because we didn't order our usual bottle of wine. I'd return in 6-months in hopes service catches up with food.
First of they did not have my open table confirmed reservation. Placed us in unappealing closed table in empty part of restaurant. Our server was fairly new to her job and unstandable this had an effect on our service which was disjointed. The food was uninspired and the server had to go back to the kitchen several times to tell us first they were out of the apple strudel-?, then yes they had one left, then no, none were available. We were also told they were out of decaf coffee ( at 9:00pm!)
Granted this was New Years Eve and we have not had much success with going out to eat then, this was our second meal at Aggio. We will not attempt a third.
It was our first New Year’s Eve together. This restaurant made that night extra special. The staff, food, music and decor was exceptional. Actually.....it was amazing!
Probably worst meal of 2017. Cold pasta, appetizer sized portions for ravioli, spotty service. Chef Voltaggio would be better served closing this branch of Aggio. This was for a party of 12 for a birthday dinner. It was so bad that we went and got pizza afterwards.
Very disappointed! My ravioli was undercooked and there was only five. Someone else at our table had overcooked pasta. Stick with volt! Now we know why it was dead at 7pm on a Thursday night.
Service was extremely slow. The menu was limited which is fine, except when you run out of two of the major things on the menu! I wasn’t surprised as it is still run by the same management as when the restaurant was called Family Meal and they ran out of eggs on Mother’s Day! I digress. Food was just ok and our server was nice but there’s a difference between slow, inattentive service (have to keep asking for things that a trained waitstaff should see on their own) and relaxed dining experience (water glasses and drinks are full between courses) we did not have the latter and the bottom line is we won’t be going back.