Crab House Cancun

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1. FP

   FranciscoP

   Cancun

   16 reviews

   vip
   2.0

   16 reviews

   Dined 3 days ago

   overall2food2service5ambience2

   Es un lugar normal un poco viejo con bonita vista a la laguna y servicio bueno, pero la comida nada del otro mundo bastante regular pero con los precios de lo ma caro que he visto en Cancún respecto a su competencia y que no justifican en absoluto los platillos recibidos, si vienes prepárate a gastar una pequeña fortuna en comida sosa, hay otros lugares muy caros de comida mala pero tiene show o ambiente en este lugar no hay ese valor agregado lo siento no lo recomiendo

   Report
2. OT

   OpenTable Diner

   Hawaii

   1 review

   1.0

   1 review

   Dined 6 days ago

   overall1food5service3ambience2

   Not worth the price

   Report
3. JA

   JorgeA

   Las Vegas

   1 review

   3.0

   1 review

   Dined on 27 June 2022

   overall3food3service4ambience4

   Higher prices for crab and lobster I have seen worldwide in a Crab House over 150 USD. Other food expensive and average cooking. DJ vey noisy not for this king of restaurant. Location excellent view an landscape. Service average,

   Report
4. OT

   OpenTable Diner

   San Diego

   1 review

   5.0

   1 review

   Dined on 25 June 2022

   overall5food5service4ambience4

   Great food and service

   Report
5. OT

   OpenTable Diner

   Las Vegas

   1 review

   5.0

   1 review

   Dined on 13 June 2022

   overall5food5service5ambience5

   Expensive but good food

   Report
6. LH

   LiamH

   Exclusive

   1 review

   5.0

   1 review

   Dined on 26 May 2022

   overall5food5service5ambience5

   Amazing food, the cocktail mixologist was amazing too, 100/10, best experience I had in Mexico!!

   Crab House CancunResponded on 1 June 2022Thank you very much for your review, Liam! Really, our mixologist makes magic. We feel very pleased to know that our staff took excellent care of you and that you enjoyed our menu. Please, come back soon!

   Report
7. A

   Anniefrombmt

   New York Area

   4 reviews

   5.0

   4 reviews

   Dined on 25 May 2022

   overall5food5service5ambience5

   On our vacation we went to this restaurant twice. Love the stone crab and fresh grouper. But Nathan- the mobile mixologist , was our favorite part. He brought a fun, fresh energy and we loved that. Till next time Nathan.

   Report
8. R

   Renae

   Houston

   1 review

   4.0

   1 review

   Dined on 10 May 2022

   overall4food3service4ambience5

   The service was wonderful the ambiance was amazing the food was ok could use a bit more seasoning but overall i would go back again when I’m Cancun

   Crab House CancunResponded on 13 May 2022Thank you for visiting us, Reane. We appreciate your comments. We are pleased to read that you enjoyed your visit to Crab House Cancun. See you next!

   Report
9. OT

   OpenTable Diner

   Cancun

   1 review

   5.0

   1 review

   Dined on 4 May 2022

   overall5food5service5ambience5

   Excelente todo .

   Report
10. OT

    OpenTable Diner

    Chicago

    4 reviews

    vip
    5.0

    4 reviews

    Dined on 27 April 2022

    overall5food5service5ambience5

    Birthday it was a great experience the DJ was in point so glad I choose this location

    Crab House CancunResponded on 3 May 2022Thank you very much for your review and congratulations to you.

    Report
11. JU

    JackieUSMC

    Sacramento

    23 reviews

    vip
    4.0

    23 reviews

    Dined on 26 April 2022

    overall4food5service5ambience4

    Dinner was delicious, we had lobster and fish. Service was pretty good, but I didn’t love the fan blowing on our table, they turned it off and on throughout dinner and did offer to move us but we were already situated. Dessert was fun with the Mexican coffee and chocolate dome fire shows

    Crab House CancunResponded on 3 May 2022Hello Jackie! thank you very much for the comments, they are already with the correspondent area to continue improving and avoid this situation ever happening again. We appreciate the time you took to write to us.

    Report
12. OT

    OpenTable Diner

    Cancun

    1 review

    5.0

    1 review

    Dined on 24 April 2022

    overall5food5service5ambience5

    Great meal and amazing ambiance! Definitely must try!

    Crab House CancunResponded on 28 April 2022Thank you very much for your preference.

    Report
13. SM

    SMBBSB

    Las Vegas

    4 reviews

    2.0

    4 reviews

    Dined on 24 April 2022

    overall2food2service5ambience5

    My husband and I have been coming to Cancun for years, a couple times a year. Our last trip was November 2021. When we are here, one of our go to restaurants has been the Crab House. The patio terrace has always been nice, the ambience is great, the food was always somewhat reasonable in price and really good. However, this time it was totally different. I don't know if they have gone under new management, but it was really unimpressive and not at all good. 1. They used to bring you out a whole basket of assorted breads and what not to start. This time they brought out literally two itty bitty tiny rolls, and a tiny smear of the chipotle butter. 2. The prices have SKYROCKETED! It was a little pricey before, but now it is just over the top!! Two entrees (grilled shrimp and the pasta carbonara), and two non-fancy drinks (a gin and tonic, and a dirty martini), and a tip were literally almost $200. Our entrees were very simple, nothing fancy. We didn't order lobster or crab legs or anything. No other meal has cost us even close to this, and we have eaten at mostly high end places. 3. There has always been live music, which is super fun and make the atmosphere. This time there was a guy playing a light up violin that shot fireworks at the end. It was great, but sooo painfully loud. My husband and I could not hear each other AT ALL. 4. When the food came out, we were both like "what on earth is this??". We have ordered these dishes before MANY times... and what we recieved was a bad revamp. My husband's grilled shrimp, was literally 6 shrimp on a skewer, on a plate. Nothing else. Before, it had come with veggies and rice and what not. My carbonara wasn't loaded with shrimp and bacon like it was before. I got a few crumbles of bacon, and five shrimp. Overall, this place used to be amazing. Now, we will not be returning. It is now way over priced. The moral of the story here,.... they are charging you WAY MORE, for WAY less and lower quality.

    Crab House CancunResponded on 28 April 2022Hello SMBBSB, We greatly appreciate the time you took to write to us. I would like to let you know that your comments have been placed in the corresponding area and we are doing everything we can to improve and avoid this situation. It would be great if you would give us another chance and leave with the best impression of us since you have been coming for several years.

    Report
14. MI

    MIGUELF

    1 review

    3.0

    1 review

    Dined on 18 April 2022

    overall3food1service4ambience2

    Hace poco mas de 10 años iniciamos nuestras visitas a The Crab House. Desde entonces hemos los hemos visitado cada ocasion que vamos a Cancun, con excepcion de los dos años de pandemia por Covid. Fuimos hace un par de días y lamentamos profundamente que la calidad de los alimentos vaya en detrimento. Nada, absolutamente nada de lo que ordenamos las 5 personas que fuimos estuvo al nivel de nuestra anteriores visitas, es mas, una comida de Toks o Vips podría haber estado mejor. Esperamos que solo sea una racha mala y vuelva a recobrar la calidad y el sabor en sus platillos. Saludos,

    Crab House CancunResponded on 25 April 2022¡Hola Miguel! agradecemos mucho por los comentarios que nos han hecho y lamentamos que su experiencia no haya sido lo que esperaban, realmente nos interesan sus opiniones ya que nos ayudan a seguir mejorando día con día. Nos encantaría poder remediar esta situación y volverlos a ver, ¡no se arrepentirán!

    Report
15. t

    toda

    Indiana

    3 reviews

    vip
    3.0

    3 reviews

    Dined on 17 April 2022

    overall3food2service4ambience4

    Anniversary

    Crab House CancunResponded on 25 April 2022Thank you for your rate

    Report
16. RS

    RafySoto

    Tampa

    13 reviews

    vip
    1.0

    13 reviews

    Dined on 16 April 2022

    overall1food1service2ambience5

    Absurd. Pushy servers, mediocre food, slow kitchen, subpar quality. $115 USD lobster, $300 USD crab, gladly pay that if it was worth. It wasn’t. Total disappointment. I wasted an evening there. We literally went to eat somewhere else after settling the bill. It was disgusting. The view is the best thing going for this place, but you will smell the repugnant lagoon odors. -2 out of 10

    Crab House CancunResponded on 25 April 2022Hello RafySoto, we feel very sorry about your bad experience. your comments are very important to us in order to continue improving our service everyday. Thank you very much.

    Report
17. JM

    JMRL

    Milwaukee

    11 reviews

    4.0

    11 reviews

    Dined on 15 April 2022

    overall4food4service4ambience4

    Dined with family of 4 adults-food was good but feel a bit too overpriced. Tip is automatically included even with this small of a party. While food was good I would not eat here again as atmosphere is underwhelming and nothing to really validate cost of our evening being $250

    Crab House CancunResponded on 18 April 2022Thank you very much for your comments, they allow us to continue improving everyday.

    Report
18. P

    Patti

    Columbus

    11 reviews

    vip
    2.0

    11 reviews

    Dined on 4 April 2022

    overall2food2service4ambience3

    We have eaten at Crab House for 20 years. This year the food was average and the price was ridiculously high. We left hungry yet spent nearly $300! We won’t be going back.

    Crab House CancunResponded on 18 April 2022Hello Patti, we feel sorry about your bad experience, we are sure that you´ll find something in our menu with good price and absolutely delicious. Hope to see you again!

    Report
19. OT

    OpenTable Diner

    Dallas

    1 review

    vip
    5.0

    1 review

    Dined on 1 April 2022

    overall5food5service5ambience5

    Just great!!!!

    Report
20. TD

    TDNUTE

    Des Moines

    21 reviews

    vip
    5.0

    21 reviews

    Dined on 31 March 2022

    overall5food5service5ambience5

    A great place to eat, when you are in Cancun. One of our favorites.

    Report
21. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 27 March 2022

    overall5food5service5ambience5

    Great but violin way to loud

    Report
22. HS

    HeatherS

    Seattle

    4 reviews

    4.0

    4 reviews

    Dined on 27 March 2022

    overall4food5service5ambience5

    This is a very special place. The food and the view and the wait staff were all superb. Be careful of the very charming Man that comes around and will hand make a drink at your table. They are $38 each!

    Crab House CancunResponded on 18 April 2022Thank you very much for your good comments Heather, we appreciate it a lot.

    Report
23. M

    Marion

    New England

    28 reviews

    vip
    2.0

    28 reviews

    Dined on 24 March 2022

    overall2food1service3ambience5

    Felt rushed to order. They push the high-priced seafood…crab, lobster, etc.. So many different waiters came to the table all with different opinions. I should have listened to the one that didn’t recommend the paella or seafood with linguine. Ugh I got the later. Really, really not good. The blackened grouper which my husband ordered was the only good thing on the menu. Very disappointed.

    Crab House CancunResponded on 28 March 2022Hello Marion, we are very sorry about your bad experience at our place, every comment allow us to continue improving everyday and make sure this doesn't happen again.

    Report
24. OT

    OpenTable Diner

    Cancun

    1 review

    3.0

    1 review

    Dined on 23 March 2022

    overall3food4service5ambience4

    Food was okay prices are insane

    Crab House CancunResponded on 28 March 2022thank you very much for rating us!

    Report
25. G

    Guanabana

    San Francisco

    7 reviews

    2.0

    7 reviews

    Dined on 15 March 2022

    overall2food3service2ambience2

    We were not impressed by Crab House. The restaurant itself is quite dated. They seemed to try to compensate for it by blaring loud nightclub music like some of the newer, more trendy restaurants. They also play this ridiculous Happy Birthday song for every birthday -- and there were 3 while we were there. Food was decent, but our waiter kept trying to take things away before we finished them. As we left the restaurant, our waiter walked right by us and didn't bother to say goodnight or thanks for coming. We do not recommend.

    Crab House CancunResponded on 18 April 2022Hello Guanabana, we appreciate a lot your comments, they help us to continue improving.

    Report
26. OT

    OpenTable Diner

    Houston

    2 reviews

    vip
    5.0

    2 reviews

    Dined on 14 March 2022

    overall5food5service5ambience5

    We had a great dinner!

    Crab House CancunResponded on 28 March 2022Thank you very much for your preference!

    Report
27. OT

    OpenTable Diner

    Indiana

    5 reviews

    vip
    2.0

    5 reviews

    Dined on 2 March 2022

    overall2food1service4ambience3

    Very over priced sea food that was not priced on menu. Total rip off. Try Fred’s if you want a nice sea food place.

    Crab House CancunResponded on 8 March 2022Thanks for your comments!

    Report
28. KP

    KeithP

    New England

    9 reviews

    vip
    5.0

    9 reviews

    Dined on 28 February 2022

    overall5food5service5ambience5

    The crab house is a gem tucked in between some other restaurants on Kulkulkan Blvd. They serve a lot more than the name let's on, but we did have the stone crab as an appetizer and it was excellent! The food was prepared flawlessly and the staff was very professional, polite and friendly. They show you all of the fish and meat offerings for the day in person and explain how each are prepared. Their drink cart / mixologist is very friendly and his Ginger Sunset was the perfect suggestion. Highly recommend.

    Crab House CancunResponded on 8 March 2022Thank you very much for your preference KeithP! really appreciate it.

    Report
29. OT

    OpenTable Diner

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined on 20 February 2022

    overall5food5service5ambience5

    Great food and wonderful staff!

    Report
30. RR

    RobertR

    Las Vegas

    14 reviews

    vip
    5.0

    14 reviews

    Dined on 8 February 2022

    overall5food5service5ambience5

    Fantastic service and food. Certainly one of the best and most enjoyable places to dine in Cancun.

    Crab House CancunResponded on 12 February 2022Thank you very much for your comments Robert! We appreciate it a lot.

    Report
31. OT

    OpenTable Diner

    Kansas City

    43 reviews

    vip
    3.0

    43 reviews

    Dined on 6 February 2022

    overall3food5service5ambience1

    Outside patio is lovely and could be romantic! Food was great! Could not hear waiters discription of the seafood plate he brought by because the music way way too loud and not appropriate for restaurant! Louder the music louder the people so you had to yell to be heard! Disappointed!

    Crab House CancunResponded on 12 February 2022Thank you a lot for your comments, they allow us to continue improving everyday.

    Report
32. WT

    WorldTraveler

    Los Angeles

    25 reviews

    vip
    5.0

    25 reviews

    Dined on 5 February 2022

    overall5food4service5ambience5

    My food was amazing and it was my birthday so I felt great with the fire works and the dessert! My boyfriends crab legs were frozen cold in the middled they tried to make them twice but they were still frozen. His soup was also bland so i felt bad! I has pasta and a salad since I don’t eat seafood or meat. Would not recommend to crab lovers my boyfriend was not happy at all.

    Crab House CancunResponded on 23 May 2022Hello, WorldTraveler! Thanks for celebrating your birthday with us! And for highlighting your favorites things. We're sorry about your experience with the dishes, usually, this doesn't happen. Our reviews on various platforms prove that our dishes are excellent, so we invite you to visit us. It will be good to see you again.

    Report
33. K

    arthurK

    New York Area

    5 reviews

    3.0

    5 reviews

    Dined on 29 January 2022

    overall3food4service4ambience2

    Dining at a disco All that's missing is a disco ball I had told the manager that I would like to be able and talk to my wife while dining but he ignored me. My waiter asked the DJ to turn down the music Menus were smeared and water damaged. they can't afford new menus? Get past all of that and the food was good but you can get good food at many places it's up to you if the rest is to your liking Eat at Fred's

    Crab House CancunResponded on 4 February 2022We're very sorry that your experience wasn't what you had expected, thank you very much for the time you took writing your review, your comments enable us to continue improving day by day.

    Report
34. MD

    MaiD

    Manitoba

    10 reviews

    4.0

    10 reviews

    Dined on 6 January 2022

    overall4food4service5ambience5

    Beautiful setting to view sunset. We requested table below as music can be loud above. Food was delicious and service excellent. Bit pricey but then so are most restaurants on the hotel strip!

    Crab House CancunResponded on 13 January 2022Hello MaiD! we appreciate your review as much as your visit, we´ll be so glad to see you again!

    Report
35. TN

    TorresNYC

    New York Area

    4 reviews

    2.0

    4 reviews

    Dined on 6 January 2022

    overall2food2service2ambience3

    Too much going on. Music too loud as if in a club. The waiters were unorganized. Some were just standing there when clearly there was much to do. Very sloppy. The food came out cold and overpriced. No need for a mixologist to come to your table, just get me my drink.

    Crab House CancunResponded on 13 January 2022Hi, we are deeply sorry that your visit wasn't as enjoyable as you expected, but we appreciate your positive comments as well. In this way, we can improve day by day to ensure you have a pleasant experience.

    Report
36. A

    Annette

    Denver

    5 reviews

    vip
    2.0

    5 reviews

    Dined on 4 January 2022

    overall2food3service2ambience4

    Worst service we had during our week-long trip, and the food was overpriced. No way that this place can survive with other better options now just a block away.

    Crab House CancunResponded on 7 January 2022We are very sorry that your experience has not been as you expected. Your comments are very important to us, they help us improve every day.

    Report
37. G

    Gerilyn

    Chicago

    39 reviews

    vip
    5.0

    39 reviews

    Dined on 2 January 2022

    overall5food5service5ambience5

    We wish we had found Crab House earlier in our vacation because we definitely would have come back again before we left! We agreed that it was the best meal we had our whole time in Cancun. Our bartender (yes, they bring the bar to your table!) made me a perfect martini. We started with the colossus snow crabs and they were cooked (and prepared aka shells broken well) perfectly. I then had the coconut shrimp and my husband had grilled grouper. Both were tasty and generously portioned. We ended with capuccinos and their brownie dessert. Yum! Our servers were all friendly and attentive. There was also a band playing for most of the night and they were so fun. Unlike some other restaurants, the music wasn't too loud, so we could actually carry on a conversation even when the band was playing. As I said, the only downside for us is that we discovered this gem late into our vacation week! But I've earmarked it for our next trip to Cancun!

    Crab House CancunResponded on 7 January 2022Thank you very much for your kind comments, we really appreciate the time you took to contact us, and we look forward to seeing you again soon.

    Report
38. LR

    LRQ37

    Cancun

    4 reviews

    2.0

    4 reviews

    Dined on 2 January 2022

    overall2food3service3ambience2

    Crab House has been a favorite of mine,but this year's experience was disappointing. Not clean, very short meny and super expensive.

    Crab House CancunResponded on 4 January 2022Our restaurant is sorry that your experience was not what you anticipated, since your comments are very important to us as we strive to improve daily. However, we would like for you to come back again and see our full menu, which they will surely enjoy.

    Report
39. OT

    OpenTable Diner

    Cancun

    2 reviews

    4.0

    2 reviews

    Dined on 1 January 2022

    overall4food4service4ambience4

    Una velada en familia muy agradable, la comida muy buena

    Crab House CancunResponded on 7 January 2022¡Muchas gracias por calificarnos!

    Report
40. SN

    ShawneeNative

    Kansas City

    3 reviews

    4.0

    3 reviews

    Dined on 1 January 2022

    overall4food3service4ambience3

    I was expecting the seafood to be phenomenal and it just was not…over cooked it seemed. We had to wait 20 minutes for our check but other than that the service was good.

    Crab House CancunResponded on 3 January 2022Thanks so much for taking the time to rate us; your comments are always helpful to improve the quality of our service and food.

    Report