Elephant & Castle - Churchtown

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1. L

   Louise

   Dublin

   1 review

   3.0

   1 review

   Dined today

   overall3food4service1ambience4

   I was in Elephant and castle for dinner on sat 22nd and breakfast on sun 23rd May. I had the same waiter on both occasions. I found the service to be extremely slow and an unattentive waiter. Sunday specifically, we had a small order and it took 50-55 mins to arrive and when it arrived it was wrong. I expected this however as the waiter was rude and rushed upon taking our order and was not listening to what I was asking for. I asked another girl to correct it and she did so promptly. When the bill came however we were then charged for an extra side which was incorrect as it was part Of the original order. I asked a girl to correct the bill. The man who was our waiter then approached our table (having not interacted with our table at all from the time he took our order to check if everything was ok). Instead of just apologising he was argumentative in his approach and once again was not listening to what we were trying to explain. We were going to stay for coffee however as we were not offered any or checked in on we decided to leave it and go next door to get our coffee. Quite disappointing as a regular customer to have this Experience twice in 2 days. The food was fine once it arrived the issue was the service or lack thereof.

   Elephant & Castle - ChurchtownResponded today

   Hello Lousie, Thank you for your recent feedback. We are sad to hear you didn't have the best visit with us. This is not our standards for sure. We will be looking into this, so this doesn't happen again. We hope you can give us another try to show you the true E&C way. Kind Regards, E&C Team

   Report
2. JC

   JCW1

   New York Area

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   overall5food4service5ambience5

   The staff are excellent here, they go out of there way to look after you & ensure you have a pleasant experience. Honestly the staff are just so lovely 😊

   Elephant & Castle - ChurchtownResponded today

   Hello JCW1, Many thanks for the great review. We are delighted to hear you had a great visit and we hope to have you back again with us soon. Kind Regards, E&C Team

   Report
3. G

   Goff

   1 review

   4.0

   1 review

   Dined 1 day ago

   overall4food5service5ambience3

   Excellent food and drinks, very fast service especially for a Saturday night and staff fantastic. Only thing a bit off was the live music, great idea and an accomplished musician/singer but having a guy in with a guitar doing rock and pop covers was bit of an odd choice. Was like being trapped in a room with a Grafton Street busker complete with overpowered amp, conversation was basically impossible until he'd finished up.

   Elephant & Castle - ChurchtownResponded today

   Hello Goff, Many thanks for the great review. We are delighted to hear you had a great visit and we hope to have you back again with us soon. Apologies on the live music being too loud. Will make sure it isn't so loud on your next visit. Kind Regards, E&C Team

   Report
4. MF

   MarkF

   1 review

   4.0

   1 review

   Dined 1 day ago

   overall4food5service4ambience4

   Lovely building great atmosphere and great food. Prices are a bit on the high side when other local establishments are offering the same for less . If it was a little more competitive i would be a regular visiter. Overall a nice place worth a visit.

   Elephant & Castle - ChurchtownResponded today

   Hello MarkF, Many thanks for the great review. We are delighted to hear you had a great visit and we hope to have you back again with us soon. Kind Regards, E&C Team

   Report
5. CH

   CatherineH

   1 review

   4.0

   1 review

   Dined 1 day ago

   overall4food4service5ambience5

   Nice restaurant for my sisters baby shower, staff very nice and friendly, lovely atmosphere and layout, some of the fool a little on the cool side, other than that all very nice. I will return again.

   Elephant & Castle - ChurchtownResponded today

   Hello CatherineH, Many thanks for the great review. We are delighted to hear you had a great visit and we hope to have you back again with us soon. Apologies on the food and we will be looking into this. Kind Regards, E&C Team

   Report
6. CH

   CarolH

   Dublin

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Food amazing. Staff exceptional. Atmosphere fun Place was buzzing

   Elephant & Castle - ChurchtownResponded today

   Hello CarolH, Many thanks for the great review. We are delighted to hear you had a great visit and we hope to have you back again with us soon. Kind Regards, E&C Team

   Report
7. N

   Noeleen

   Dublin

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   overall4food4service5ambience5

   Excellent as usual👍

   Elephant & Castle - ChurchtownResponded today

   Hello Noeleen, Many thanks for the great review. We are delighted to hear you had a great visit and we hope to have you back again with us soon. Kind Regards, E&C Team

   Report
8. AR

   AimeeR

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   Went for confirmation Excellent relaxed atmosphere

   Elephant & Castle - ChurchtownResponded today

   Hello AimeeR, Many thanks for the great review. We are delighted to hear you had a great visit and we hope to have you back again with us soon. Kind Regards, E&C Team

   Report
9. DN

   DavidN

   1 review

   3.0

   1 review

   Dined 4 days ago

   overall3food3service3ambience4

   Food was of reasonable quality. Staff pleasant. Service was a little slow & food could have been hotter.

   Elephant & Castle - ChurchtownResponded today

   Hello DavidN, Thank you for your recent feedback. We are sad to hear you didn't have the best visit and will look into what happened. Apologies about the delay. Kind Regards, E&C Team

   Report
10. D

    Derv

    Dublin

    2 reviews

    3.0

    2 reviews

    Dined 5 days ago

    overall3food2service3ambience5

    The staff were absolutely lovely! And the restaurant itself is beautifully decorated! However, our order was completely messed up from the beginning. The burger was bland and dry. The manager was very nice and accommodating and replaced our food, however overall we were not impressed with the food at all still. I cannot fault the staff though, and even though the waiter got our order wrong, he was still so friendly. Unfortunately, we would not return to the ChurchTown location though as it was not worth the time or money in our opinion. Perhaps it would be nice for some cocktails though

    Elephant & Castle - ChurchtownResponded today

    Hi Derv. Thank you for your review and constructive feedback. We are so sorry you were disappointed by your experience with us. We never want a guest to leave with a sour taste in their mouth. Send me an email at churchtownMOD@elephantand castle.ie so we can discuss the matter further. Best regards The E&C Team.

    Report
11. FC

    FriedaC

    Dublin

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    I loved everything about this restaurant. Very friendly & helpful staff. Service was excellent. All in all a great evening.

    Elephant & Castle - ChurchtownResponded 3 days ago

    Hello FroedaC, Thank you for your 5*star review, we are really happy to see you have a great visit and we hope to have you back dine in with us again real soon. Kind regards E&C Team

    Report
12. OT

    OpenTable Diner

    Dublin

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    I went there to have dinner with my family and everything was great, food, drinks and service. Also, Guilherme was very friendly and attentive to us.

    Elephant & Castle - ChurchtownResponded today

    Hello, Many thanks for the great review. We are delighted to hear you had a great visit and we hope to have you back again with us soon. Kind Regards, E&C Team

    Report
13. V

    Vanessa

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food2service5ambience5

    Food was dry especially the pork ribs unfortunately wasn't so great and was too sweet not a great first experience

    Elephant & Castle - ChurchtownResponded 6 days ago

    Hello Vanessa, Thank you for your recent review. We are sad to hear we didn't hit the mark and hope you can give us another shot to show you the true E&C way. Kind Regards, E&C Team

    Report
14. GY

    GeraldineY

    Dublin

    3 reviews

    vip
    2.0

    3 reviews

    Dined 7 days ago

    overall2food1service2ambience2

    Food was very poor - all tasted reheated - sent chips back as they were cold and soggy - new portion was hot but not any better! Wings were reheated and over cooked and swamped with sauce - chicken tortilla was v poor covered in melted cheese. The salad we ordered was v poor tasted of nothing and the chicken on it was cold and v hard They had run out of caeser salad and sauvignon blanc ! - we found that hard to believe - the mains arrived before the starter plates were cleared We have eaten in this restaurant many times but we would not go back again - the overall experience left us disgruntled !

    Elephant & Castle - ChurchtownResponded 6 days ago

    Hello GeraldineY. Many thanks for your recent feedback. We are deeply sorry to hear that you had an unpleasant experience with us. Please feel free to email us at churchtownMOD@elephantandcastle.ie and we will get back to you. Kind regards, E&C Team

    Report
15. G

    Graeme

    Dublin

    4 reviews

    3.0

    4 reviews

    Dined 7 days ago

    overall3food3service2ambience4

    Didn't seem too busy but service took over 40 mins ppl arrived 10 mins after our table served first etc.

    Elephant & Castle - ChurchtownResponded 7 days ago

    Hello Graeme, Very Thanks for your review and feedback. We are really sorry to see you had your food belayed and we will look after this straight away and we hope to have another shot from you to show the real E&C standard to serve our customers. Kind Regards E&C Team

    Report
16. OT

    OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on 14 May 2022

    overall5food5service5ambience5

    We had an over all great experience this evening. The staff were excellent so attentive and the food was very good. There was a great atmosphere, they have live music from 630. We brought our kids and the over all experience was very enjoyable perfect place for a family. I think we will be regulars on a Saturday evening now. Thanks for a great evening.

    Elephant & Castle - ChurchtownResponded 7 days ago

    Hello. Very Thanks for your 5* review. We are really glad to see you had a great visit and you had enjoyed our live music. Please be our regular and come whenever you can to dine in with us again. We are planning to have a live music every Saturday from 6:30 to 20:30 so please spread the word! Best regards E&C Team

    Report
17. R

    Riesa

    Dublin

    2 reviews

    5.0

    2 reviews

    Dined on 14 May 2022

    overall5food5service5ambience5

    First time in any Elephant and Castle and it did not disappoint Food was so so nice, the staff were super friendly and helpful, even when I was being annoying asking questions Lovely atmosphere. Can't wait to return

    Elephant & Castle - ChurchtownResponded 7 days ago

    Hello Riesa, Thank you for your 5*star review, we are really happy to see you have a great visit and we hope to have you back dine in with us again real soon. (PS: You are never annoying for us) Kind regards E&C Team

    Report
18. D

    Dawn

    Dublin

    2 reviews

    5.0

    2 reviews

    Dined on 13 May 2022

    overall5food5service5ambience5

    Lovely time at the Elephant and Castle ! Our server was so pleasant and helpful and the food was fab !!! Such a lovely place to go for a family occasion ☺️

    Elephant & Castle - ChurchtownResponded 7 days ago

    Hello Dawn, Thank you for your 5*star review, we are really happy to see you have a great visit and we hope to have you back dine in with us again real soon. Kind regards E&C Team

    Report
19. FM

    FranM

    Dublin

    1 review

    4.0

    1 review

    Dined on 12 May 2022

    overall4food4service4ambience5

    Very friendly staff. Lovely food and great value. Catering for different tastes.

    Elephant & Castle - ChurchtownResponded on 13 May 2022

    Hey FranM. Thank you for your recent four star review, We are happy you enjoyed our food and service. Hopefully we see you again soon. Best regards, E&C Team

    Report
20. OT

    OpenTable Diner

    Dublin

    4 reviews

    vip
    5.0

    4 reviews

    Dined on 8 May 2022

    overall5food4service5ambience5

    Very enjoyable, asked for no bacon in chicken club sandwich and unfortunately it came in it which was disappointing……. took it out myself as it is the first time it happened.

    Elephant & Castle - ChurchtownResponded on 10 May 2022

    Hello, Thank you for your recent review. We would first like to apologize about getting your order wrong. This should not have happened and we will be looking into this further. We want to ensure this never happens again. We do hope you come back again soon and we can show you the true E&C way. Kind Regards, E&C Team

    Report
21. DM

    DeirdreM

    1 review

    4.0

    1 review

    Dined on 7 May 2022

    overall4food4service5ambience5

    Great meal, great service..will definitely be back

    Elephant & Castle - ChurchtownResponded on 8 May 2022

    Hi DeirdreM, thanks for your 4* review. We are really glad to see you had a enjoyable visit and we hope to hit the 5* next time, so please come back to dine in with us again real soon. Kind regards E&C Tram

    Report
22. OT

    OpenTable Diner

    New York Area

    1 review

    4.0

    1 review

    Dined on 7 May 2022

    overall4food4service5ambience4

    Great wings as you would expect

    Elephant & Castle - ChurchtownResponded on 13 May 2022

    Hello. Many thanks for your great review. We are happy to hear you had a great visit. See you soon. E&C Team

    Report
23. TO

    TedO

    1 review

    4.0

    1 review

    Dined on 6 May 2022

    overall4food4service4ambience4

    Enjoyed our meal very much. Will definitely be back

    Elephant & Castle - ChurchtownResponded on 7 May 2022

    Hello TedO. Many thanks for your great review. We are happy to hear you had a great visit. See you soon. E&C Team

    Report
24. PC

    PamelaC

    1 review

    5.0

    1 review

    Dined on 3 May 2022

    overall5food5service5ambience3

    Our service was excellent, a lovely lady looker after us , she had a very nice manner. Food was delicious 😋

    Elephant & Castle - ChurchtownResponded on 5 May 2022

    Hello PamelaC, Many thanks for your great review. We are so happy to hear that you had a great visit and hope to have you back dinning with us again real soon. Kind Regards, E&C Team

    Report
25. LN

    LarN

    New York Area

    5 reviews

    3.0

    5 reviews

    Dined on 2 May 2022

    overall3food3service3ambience3

    American styled eatery, brunch menu very standard based on remade sauces. ie guacamole probably out of a jar. All that being said nice food

    Elephant & Castle - ChurchtownResponded on 4 May 2022

    Hello LarN, Thank you for your recent feedback. We are sorry to hear that it didn't hit the mark for you. We can assure you that we make our guacamole ourselves and all of our sauces are made by our prep chef. We hope to have you back soon to earn those extra 2 stars. Kind Regards, E&C Team

    Report
26. D

    Dingle

    Dublin

    7 reviews

    1.0

    7 reviews

    Dined on 1 May 2022

    overall1food2service1ambience4

    The service was so slow. The restaurant was only half full but yet we waited 20mins before I could get the attention of a waiter. Then we had to ask 4 different people for a 2nd drink. Wings were good and the salmon was fine but the rest of the food was terrible. Will not return.

    Elephant & Castle - ChurchtownResponded on 2 May 2022

    Hello Dingle, We are really sorry to see you didn't have your visit as you were expecting, I can guarantee that is not how our service and food supposed to be and we will looking at it right away. Please give us another shot then we can show the real E&C standard of service and food. Kind Regards E&C Team

    Report
27. AK

    AprilKi

    1 review

    4.0

    1 review

    Dined on 1 May 2022

    overall4food2service4ambience4

    food a little cold when served , however we were only there for a quick bite to eat but it would not be my recommendation for a nice dinner date but definitely fine for a quick fix

    Elephant & Castle - ChurchtownResponded on 2 May 2022

    Hello AprilKi, Hello, We are sad to hear that you didn't have a good visit with us. We strive to give excellent service with great food but looks like this time we got it wrong. We hope you can give us another try. Kind Regards E&C Team

    Report
28. C

    Cody123

    New York Area

    11 reviews

    vip
    2.0

    11 reviews

    Dined on 1 May 2022

    overall2food3service1ambience2

    Two courses took two and a half hours! Food was ok service was terrible waited 30 minutes for dessert only to be brought the wrong desserts then we were charged incorrectly, we had 3 small kids with us, never again

    Elephant & Castle - ChurchtownResponded on 2 May 2022

    Hello Cody123, Thank you for your recent review. We are sad to hear that you didn't have a good visit with us and will be looking into this right away. We strive to give excellent service with great food. Looks like this time we got it wrong. We hope you can give us another try. Kind Regards, E&C Team

    Report
29. OG

    OrlaG

    1 review

    4.0

    1 review

    Dined on 1 May 2022

    overall4food4service5ambience4

    We had a family meal in Elephant and Castle and both young and old really enjoyed the food. The service was fantastic. Our waiter was particularly friendly and helpful. We’ll be back.

    Elephant & Castle - ChurchtownResponded on 2 May 2022

    Very thanks for your 4* review. We are really glad to see you had a enjoyable visit and we hope to hit the 5* next time, so please come back to dine in with us again real soon. Kind regards E&C Tram

    Report
30. NK

    NiamhK

    Dublin

    11 reviews

    vip
    5.0

    11 reviews

    Dined on 30 April 2022

    overall5food5service5ambience5

    Great Night in Elephant and Castle, (Churchtown). Such attentive and friendly staff, highly recommend the, “Tullam burger”, zesty guacamole and sumptuous beef pate, signature wings never disappoint. Many thanks.

    Elephant & Castle - ChurchtownResponded on 2 May 2022

    Hello NiamhK, Many thanks for your great review. We are so happy to hear that you had a great visit and hope to have you back dinning with us again real soon. Kind Regards, E&C Team

    Report
31. P

    Pdotm92

    1 review

    3.0

    1 review

    Dined on 30 April 2022

    overall3food3service3ambience3

    Booking is a disaster walked in to see if we could be accomadated were giving some mad excuse with a restaurant full of empty table booked a reservation on open table and then we were obliged was very confusing our server was very nice food was ok wings were good bit cold chips lovely burger was decent

    Elephant & Castle - ChurchtownResponded on 2 May 2022

    Hello Pdotm92, Thank you for your recent review. We apologize on what had happened and we will be looking into this right away. We hope you can give us another try. Kind Regards, E&C Team

    Report
32. DS

    DonS

    Dublin

    2 reviews

    4.0

    2 reviews

    Dined on 30 April 2022

    overall4food4service3ambience4

    Food was fab. Service was slow but the server was not the issue. Seems to have been lack of staff. Overall very happy with the evening

    Elephant & Castle - ChurchtownResponded on 8 May 2022

    Hello. Very thanks for your 4* review, we are glad to see you had a enjoyable visit and we hope to have you dine in with us again real soon. We promise to have the best service next time. Best regards E&C Team

    Report
33. AM

    AileenM

    Dublin

    1 review

    2.0

    1 review

    Dined on 30 April 2022

    overall2food2service4ambience4

    Hi there. We love the Elephant & Castle outlets and frequent them in Rathmines & Churchtown. On this occasion however we were disappointed with the food, in particular the house salad, avocado. Basically what we received was a plate full of mixed leaves, a few half cherry tomatoes and a small portion of avocado. My husband asked for chicken to be added to his salad, which comprised a few pieces of chicken which to be fair were tasty but the portion was ludicrously small, essentially this was more of a starter salad. Staff were wonderful, warm and welcoming. Very friendly and attentive. Just a shame for the disappointing food.

    Elephant & Castle - ChurchtownResponded on 2 May 2022

    Hello AileenM, Thank you for your recent review. We are sad to hear you didn't have the best visit and will be looking into it right away. I have spoken to the head chef about this and he is looking into it. Apologies again as we strive to serve excellent food and great service. Kind Regards, E&C Team

    Report
34. M

    Molly

    1 review

    2.0

    1 review

    Dined on 30 April 2022

    overall2food4service2ambience3

    Was there on Saturday morning the 30th of April. My husband had the full Irish breakfast which was €15.95, without tea or coffee. I felt this was exorbitant. I had the eggs Florentine which I felt was also quite pricey for what I got. We asked for a pot of tea with our breakfast and had to remind our server 3 times to bring it to us, we eventually got our tea after we had finished eating! Would not be rushing back.

    Elephant & Castle - ChurchtownResponded on 4 May 2022

    Hello Molly, Thank you for your recent feedback. We are sad to hear it wasn't a great visit and hope you can give us another shot. The full Irish doesn't come with tea or coffee but it does come with an orange juice. As into our prices, I am sure you can understand during this difficult time, prices needed to be increased. We haven't increased our prices in over 5 years and with the increase, we are still absorbing a lot of the cost. Kind Regards, E&C Team

    Report
35. DD

    DeniseD

    Dublin

    2 reviews

    5.0

    2 reviews

    Dined on 30 April 2022

    overall5food4service5ambience5

    Lovely catch up with friends for breakfast intimate in booth well able to chat great place for chats meetings. Fine selection on menu.

    Elephant & Castle - ChurchtownResponded on 2 May 2022

    Hello DeniseD, Many thanks for your great review. We are so happy to hear that you had a great visit and hope to have you back dinning with us again real soon. Kind Regards, E&C Team

    Report
36. G

    Gwjbyrne

    1 review

    2.0

    1 review

    Dined on 29 April 2022

    overall2food1service3ambience2

    Food has gone down hill since the pandemic began. Wings were nice but everything else was average at best

    Elephant & Castle - ChurchtownResponded on 30 April 2022

    Hello Gwjbyrne. Thank you for your recent review. It's unfortunate that you didn't have the best time with us. Hopefully you'll be back so we can demonstrate the true Elephant and Castle standard. Kind regards E&C Team

    Report
37. S

    Shauna

    1 review

    3.0

    1 review

    Dined on 29 April 2022

    overall3food3service2ambience3

    Nice local restaurant. Tasty food complimented by a nice wine list

    Elephant & Castle - ChurchtownResponded on 30 April 2022

    Hello MartinF. Thank you for your recent review. We are delighted that you had such a goodtime with us. Hope to see you back soon. Kind regards E&C Team

    Report
38. S

    Suki

    1 review

    5.0

    1 review

    Dined on 27 April 2022

    overall5food5service5ambience5

    Amazing. My son really enjoyed his birthday meal there thank you.

    Elephant & Castle - ChurchtownResponded on 28 April 2022

    Hello Suki, Thanks for your 5* review. We are really glad to see you had a great visit. Please don't b a stranger and come back to dine in with us again real soon. Kind regards E&C Team

    Report
39. M

    Marsey

    Dublin

    2 reviews

    4.0

    2 reviews

    Dined on 22 April 2022

    overall4food4service4ambience4

    Bright and airy restaurant, tables well spaced for privacy giving a very nice ambience. Brunch/lunch menu is excellent, lovely choice.

    Elephant & Castle - ChurchtownResponded on 25 April 2022

    Hello Marsey, Very thanks for your feedback and 4* review. We are really glad to see you had a great visit with us and we hope to have you back real soon to hit the 5* review. Kind regards E&C Team

    Report
40. M

    Maum

    1 review

    5.0

    1 review

    Dined on 21 April 2022

    overall5food4service5ambience5

    Nice atmosphere. Food great. Service nice and friendly.

    Elephant & Castle - ChurchtownResponded on 22 April 2022

    Hi Maum. Thank you for your recent five star review. We are really happy to see that you had such a great time with us. Hopefully we see you again soon. Kind Regards, E&C Team

    Report