Elephant & Castle - Churchtown

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1. SL

   SuperLeeds

   London

   1 review

   4.0

   1 review

   Dined 4 days ago

   overall4food4service5ambience4

   Good meal. Servers were great. Enjoyable evening

   Elephant & Castle - ChurchtownResponded 3 days agoHi SuperLeeds. Thank you for your recent four-star review. We are delighted that you enjoyed your time with us. Hopefully we see you again soon. Kind regards, The E&C Team.

   Report
2. OT

   OpenTable Diner

   Dublin

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   overall3food3service1ambience5

   I missed the outstanding manager from Boston & the wonderful upbeat waiter from Croatia who were working on Sunday & the reason I returned to host 2 friends- one local & one visiting from England. Neither had dined with you in your Churchtown restaurant but the local girl knew of your reputation for excellent chicken wings. The chap in charge/ serving today didn’t give the impression he wanted to be working. Also, when I asked for an explanation of the “house salad” he couldn’t explain. He said it’s just like ordering the house wine in a pub- Who knows what’s in it!! It’s just salad.” I got the impression one of my guests’ pasta was dry and very lacking in flavour but she tried to be gracious & hide her opinion. However, on a positive note she loved your carrot cake. I love the venue, the decor and the easy parking and consequently will return.

   Elephant & Castle - ChurchtownResponded 3 days agoHi. Thank you for your review. All feedback is appreciated. If there is ever an issues with the quality of our food or beverages, please inform us and we will be happy to rectify the issue. Apologises for the miscommunication about the house salad, as I thought you were enquiring as to why it was called the "house salad", and not what was in it: given that the ingredients are listed on the menu. If you would like to discuss the matter further, contact me at churchtownMOD@elephantandcastle.ie

   Report
3. ML

   MaggieL

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   Beautiful evening with my family. Everyone had a lovely experience. Will definitely revisit in the not too distance future. Thank you. Maggie Lane

   Elephant & Castle - ChurchtownResponded 2 days agoHi Maggie Lane. Thank you for your recent five-star review. We are delighted you had such a great time with us. We love having families here at E&C. Hopefully we see you again soon. Kind regards, The E&C Team.

   Report
4. JJ

   JackieJ

   1 review

   5.0

   1 review

   Dined on 20 January 2023

   overall5food5service5ambience5

   Very suitable venue for teenagers and grandparents !

   Report
5. OT

   OpenTable Diner

   Dublin

   2 reviews

   5.0

   2 reviews

   Dined on 15 January 2023

   overall5food5service5ambience5

   Excellent Service and food. The whole experience was memorable.

   Elephant & Castle - ChurchtownResponded on 16 January 2023Hi. Thank you for your five-star review. We are so happy you had such a great time with us. Hopefully we see you again soon. Kind regards, The E&C Team.

   Report
6. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on 14 January 2023

   overall5food5service5ambience5

   Always a pleasure and visit here too many times to write a review every time! Food is always excellent, staff are so friendly and ambience is lovely. Staff always extremely helpful and interact really well with children.

   Elephant & Castle - ChurchtownResponded on 16 January 2023Hey. Thank you for your recent five-star review, and for past positive ones. We are delighted that your family and you enjoy spending time with us. We love to see families having a good time. Thank you again for choosing Elephant and Castle. Best regards, The E&C Team.

   Report
7. R

   Reggie

   New York Area

   1 review

   5.0

   1 review

   Dined on 13 January 2023

   overall5food5service5ambience5

   Friday evening great music, food and Friendly staff.

   Elephant & Castle - ChurchtownResponded on 16 January 2023Hey Reggie. Thank you for your five-star review, and for complimenting our musician. Hopefully we have you back soon. Best regards, The E&C Team.

   Report
8. B

   Brian

   1 review

   4.0

   1 review

   Dined on 13 January 2023

   overall4food4service3ambience4

   We had a lovely meal staff were very friendly however we did have to ask 4 times for water and twice for wine! However this didn’t detract from our enjoyable evening. Food was fab restaurant is lovely and spacious and we will definitely go back. We lovely local restaurants.

   Elephant & Castle - ChurchtownResponded on 16 January 2023Hi Brian. Thank you for your recent four-star review, it's wholly appreciated. We apologise that you didn't receive as attentive service as is our standard. We look forward to seeing you again so that we can make amends. Kind regards, The E&C Team.

   Report
9. M

   Mariners

   1 review

   4.0

   1 review

   Dined on 7 January 2023

   overall4food4service3ambience4

   Table service very poor. Kept been left waiting…that behind said , the reason was the restaurant was full and not enough staff. The staff were always lovely and courteous despite being under pressure.

   Report
10. MM

    MichaelM

    Dublin

    5 reviews

    4.0

    5 reviews

    Dined on 7 January 2023

    overall4food4service3ambience4

    Food was lovely. Some mix-ups in the order but we enjoyed.

    Report
11. MH

    MarcusH

    1 review

    2.0

    1 review

    Dined on 2 January 2023

    overall2food4service1ambience1

    Understaffed and very long time waiting for food.

    Report
12. EM

    ElizabethM

    Dublin

    6 reviews

    2.0

    6 reviews

    Dined on 2 January 2023

    overall2food2service2ambience2

    not enough floor staff, wings arrived at room temp, not hot, took too long to take order, too long to get drinks, bill, anything requiring service - not enough staff on a busy bank holiday Monday

    Report
13. LK

    LynetteK

    Dublin

    1 review

    2.0

    1 review

    Dined on 2 January 2023

    overall2food1service2ambience4

    The food was not good quality. The staff whilst friendly were very slow.

    Report
14. OT

    OpenTable Diner

    Dublin

    1 review

    4.0

    1 review

    Dined on 1 January 2023

    overall4food5service5ambience5

    Brilliant time until very rude american manager came rudely and asked for the table back I told him I was waiting for my dessert an he said he would give me 10 more minutes I understand it was busy but I found him quite rude

    Report
15. JM

    JackM

    1 review

    2.0

    1 review

    Dined on 31 December 2022

    overall2food1service3ambience3

    Food came out too quick and was fairly tasteless compared to past trips here which was disappointing

    Report
16. PK

    PaulK

    Dublin

    1 review

    4.0

    1 review

    Dined on 30 December 2022

    overall4food4service4ambience4

    Burgers very tasty. Overall very good and recommended

    Report
17. J

    Jane

    Dublin

    1 review

    1.0

    1 review

    Dined on 28 December 2022

    overall1food1service1ambience2

    We were disappointed before and many of our friends have been too but we thought we’d give it one more try. Really disappointing. Waited 30 mins for two burgers both sub standard cucumber, gerkin, lettuce and tomato worse for wear and not crisp. Blue cheese was taken straight from the fridge and was just a freezing cold slab under the burger. The burgers didn’t look like they’re been cooked to order but we’re just reheated as were the chips, all of it was served up on a cold plate. The server not in a uniform (I think she was looking after deliveries and take outs) dropped the burgers down and rushed away as we asked for ketchup and mayonnaise, she seemed irritated by the request and waiting for a further 5 minutes we could see she wasn’t getting them for us. So we asked another server and got them finally. We were given the bill while eating dessert as they clearly wanted to close the restaurant. It’s a real pity the venue is lovely but the food is really not good

    Elephant & Castle - ChurchtownResponded on 29 December 2022Hi Jane. Thank you for your comprehensive feedback. We're sorry your experience didn't seem up to our usual standard. All of our food is cooked to order. Perhaps the person out of uniform who served you was one of our managers. If you would like to discuss your experience further, please don't hesitate to contact us at churchtownMOD@elephantandcastle.ie. Merry Christmas, The E&C Team.

    Report
18. NS

    NatalieS

    London

    1 review

    1.0

    1 review

    Dined on 28 December 2022

    overall1food2service1ambience2

    Derive bad! Staff lack any energy- and are not great at listening

    Elephant & Castle - ChurchtownResponded on 29 December 2022Hi NatalieS. Thank you for your feedback. If you'd to clarify, please do not hesitate to email us churchtownMOD@elephantandcastle.ie. Kind regards, The E7C Team.

    Report
19. DK

    DeniseK

    1 review

    5.0

    1 review

    Dined on 27 December 2022

    overall5food5service5ambience5

    Staff were very helpful and friendly, food was delicious and piping hot. Service was excellent. Would highly recommend.

    Elephant & Castle - ChurchtownResponded on 29 December 2022Hey DeniseK. Thank you for recent five-star review. It's much appreciated. We're glad you had a great time with us. Hopefully we see you again soon. Kind regards, The E&C Team.

    Report
20. M

    Melm

    Dublin

    1 review

    4.0

    1 review

    Dined on 23 December 2022

    overall4food4service3ambience4

    Had a lovely time, though the table for two was not so much to my liking. Had a much nicer seating a few weeks previous when I was with two of my friends. I also was very surprised that some people who arrived after my husband and I , were served before us. It was due to the fact that they were obviously known to the staff. Overall, I would recommend the restaurant to colleagues and friends.

    Elephant & Castle - ChurchtownResponded on 26 December 2022Hello Melm, Many thanks for your recent review. We are happy to hear you had a good visit with us. We try to place everyone according to bookings and how many people are in a booking. At times people on opentable request a booth and we try to honor that but at times due to size of peoples parites, we aren't able to do that. We hope you can give us another shot. Kind Regards, E&C Team

    Report
21. D

    Derek80

    N. Ireland

    4 reviews

    5.0

    4 reviews

    Dined on 23 December 2022

    overall5food5service5ambience5

    Food was really good. The staff were so friendly .we had a great time

    Elephant & Castle - ChurchtownResponded on 26 December 2022Hello Derek80, Many thanks for your excellent review. We are very happy to hear that everything went great. We hope to have you back with us again real soon. Kind Regards, E&C Team

    Report
22. LM

    LynnM

    1 review

    3.0

    1 review

    Dined on 23 December 2022

    overall3food3service1ambience3

    Nice food, poor service, drinks served one by one to table instead of together, coffee arrived cold. starters and deserts came to table at same time, table not cleared of plates kids deserts not served had to pay at door due to no service at table

    Report
23. OT

    OpenTable Diner

    Dublin

    1 review

    1.0

    1 review

    Dined on 23 December 2022

    overall1food4service1ambience3

    Horrible experience! When I went to pay the bill, the only thing I asked and wanted to know was why the bill was €2 more than expected. I had been there the day before and the price was different. The manager appeared and kept repeating that he had done me a favor since all of the 4 meals were for kids and I was an adult, an unnecessary comment since I asked the waiter if I could order it for me since the day before I asked for a meal that came with so much food that most of it went to waste. In the end he said that it was because one of the children ordered 1/2 portion of chicken wings, we also asked the waiter what would be 2 euros more on the menu when we were ordering and he said that if we asked for some supplement it will be €2 more but we didn’t ask for any supplement. I've never felt so badly treated in a restaurant that I usually go to so much, I'm definitely not going back to this unit and I still have to pay €2 more in my bill. I’m not talking about money but about the way I was treated. The point here is respect and good customer service.

    Elephant & Castle - ChurchtownResponded on 26 December 2022Hello, Thank you for your recent review. We are sorry to hear what had happened and will be looking into the matter. As for the kids menu pricing, we will make sure that it is more transperent for future guests. We want to apologize for what happened. Kind Regards, E&C Team

    Report
24. D

    Dave

    1 review

    3.0

    1 review

    Dined on 22 December 2022

    overall3food4service1ambience3

    Service was slow. Had to ask for refills twice. Table wasn’t cleared after eating. Had to ask for bill and then ask again to pay the bill

    Elephant & Castle - ChurchtownResponded on 26 December 2022Hello Dave, Many thanks for your recent review. We are sorry to hear you didn't have the best visit. We will make sure to look into this so that it doesn't happen again. We hope you can give us another shot. Kind Regards, E&C Team

    Report
25. CH

    ClareH

    1 review

    4.0

    1 review

    Dined on 21 December 2022

    overall4food4service3ambience5

    Very nice atmosphere. Very good for families. Will return!

    Elephant & Castle - ChurchtownResponded on 26 December 2022Hello ClareH, Many thanks for your recent review. We are happy to hear you had a good visit. We hope to have you back real soon. Kind Regards, E&C Team

    Report
26. OT

    OpenTable Diner

    Dublin

    1 review

    5.0

    1 review

    Dined on 20 December 2022

    overall5food4service5ambience5

    Lovely Christmas atmosphere. Service was great. Portions were a little small and food wasn't piping but all delicious. Would go back.

    Elephant & Castle - ChurchtownResponded on 22 December 2022Hi. Thank you for you recent five-star review. Feedback is always welcome. If you'd like to let me know which dishes you had so we con look into the matter, please contact us on churchtownMOD@elephantandcastle.ie Best regards, The E&C Team.

    Report
27. OT

    OpenTable Diner

    Dublin

    1 review

    2.0

    1 review

    Dined on 19 December 2022

    overall2food2service2ambience3

    The burger was over cooked and the service was really slow, over all disappointing

    Elephant & Castle - ChurchtownResponded on 22 December 2022Hi. Thank you for your feedback. It is always appreciated. We are sorry that your visit wasn't up to our usual standard. If you'd like to speak further on the matter, please contact churchtownMOD@elephantandcastle.ie Best regards, The E&C Team.

    Report
28. LF

    LFire

    Dublin

    4 reviews

    5.0

    4 reviews

    Dined on 18 December 2022

    overall5food5service5ambience5

    Relaxed and relaxing. Music levels a refreshing accompaniment to the meal and not intrusive. Friendly and attentive service.

    Report
29. SS

    SileS

    1 review

    4.0

    1 review

    Dined on 17 December 2022

    overall4food4service4ambience4

    We found the food expensive for the quantity we received, we asked for a childs meal to be brought out ASAP but the mains were out before the child got his food and we were told it would have to wait a few more minutes .

    Elephant & Castle - ChurchtownResponded on 18 December 2022Hi SileS. Thank you for you four-star review. We are sorry to hear that your visit wasn't up to our usual standard. Hopefully we see you again soon. Best regards, The E&C Team.

    Report
30. EM

    EithneM

    Dublin

    3 reviews

    2.0

    3 reviews

    Dined on 17 December 2022

    overall2food3service3ambience1

    Poor value for money and very disappointing for my 4 yrs old granddaughter. Told me it was a fake Santa could see his real beard under the white one he was not fat like Santa and he hardly spoke to the children would not recommend Overall poor show, Christmas music was on for the children such a bad choice of music for a Santa experience. So so disappointed

    Elephant & Castle - ChurchtownResponded on 18 December 2022Hi EithneM. Thank you for your feedback. It's unfortunate that your granddaughter realised our Santa was indeed not the real Santa. We strive to provide an enjoyable experience at E&C. If you would like to discuss the matter further, please do not hesitate to contact us at churchtownMOD@elephantandcastle.ie. Kind Regards, The E&C Team.

    Report
31. B

    Bunthorne

    Dublin

    5 reviews

    3.0

    5 reviews

    Dined on 16 December 2022

    overall3food4service2ambience4

    Our waitress wanted to be anywhere but in the restaurant. I smiled at her and did my best to get a warm reply to our order. She snapped the menus from us and went on her way to the kitchen. I use this restaurant and will not be put off by untrained staff because it is near to where I live and the food is excellent. I did give a generous service charge eventhough my guest said I shouldn't. I will be going back but maybe not as often.

    Elephant & Castle - ChurchtownResponded on 18 December 2022Hi Bunthorne. Thank you for your feedback. If you would like to discuss the matter further, it would be most welcome. Please contact us at churchtownMOD@elephantandcastle.ie. Kind Reagrds, The E&C Team.

    Report
32. BQ

    BredaQ

    Dublin

    2 reviews

    3.0

    2 reviews

    Dined on 16 December 2022

    overall3food4service1ambience4

    Friendly greeting at reception. Thereafter very poor service , our waiter was friendly but severely under pressure . We were left waiting for over 40 minutes for main course and when we asked for a water refill we told “when I’m ready “ we eventually got a refill from another waiter. The pressure was clearly on the staff on the day albeit the restaurant was not at full capacity . We have had very positive experiences in this restaurant in the past

    Elephant & Castle - ChurchtownResponded on 19 December 2022Hello BredaQ, Many thanks for your recent review. We are sad to hear you didn't have a great visit. We will be looking into what the server said and speaking to them as soon as we find out what happened. This shouldn't happen and this is not who we are. We hope you can give us another shot. Kind Regards, E&C Team

    Report
33. MM

    MacdarraghM

    1 review

    4.0

    1 review

    Dined on 15 December 2022

    overall4food4service4ambience5

    Staff and food were lovely. And had a lovely Christmassy vibe . Good menu selection for kids

    Report
34. MM

    MaeveMcC

    1 review

    4.0

    1 review

    Dined on 14 December 2022

    overall4food4service4ambience4

    lovely lunch, very hospitable staff, accessible and no pressure to leave! We will be back! MMc carthy.

    Report
35. CM

    ClareM

    1 review

    4.0

    1 review

    Dined on 14 December 2022

    overall4food4service5ambience4

    Nice food and good service only letdown the toilet was untidy , paper on the floor ect . It was also a little cold for this time of year.

    Report
36. MS

    MagsS

    Dublin

    1 review

    3.0

    1 review

    Dined on 13 December 2022

    overall3food4service4ambience2

    Food was good although some dishes, particularly the sandwiches, are overpriced. Coffee was weak and tasteless. When we mentioned this to the waiter he offered to make another or take it off the bill. Staff are friendly and efficient. As the restaurant was cold it was hard to relax and take time to chat so we left immediately after eating, which was disappointing. Staff explained that they had an issue with the heating, which at least explained why the restaurant was cold, but unfortunately it spoiled our experience.

    Report
37. MC

    MaeveC

    1 review

    1.0

    1 review

    Dined on 11 December 2022

    overall1food2service1ambience1

    Place was cold, food overpriced, service slow and inattentive. I only go here because my daughters love the chicken wings and chicken burger, but other fare is very overpriced and service is inconsistent. I had asked for a specific table in my booking. 15 mins before our scheduled booking, I received a text to say the table was ready to which I texted we were en route. When we got there, we actuallh had to wait for a table to become free. It wasn't the table I'd requested. When that one became free, I was told we couldn't be moved to it. When I asked if they could fix the wobble on the table we were at, I was told of course. However, no one bothered to come with some thick card or similar to fix it. I tried unsuccessfully. I had mentioned in my booking that it was a birthday booking. When I asked if a candle could be put in my daughter's bland, overpriced cheesecake, the reaction was as if I'd asked for the moon. Suffice to say, no candle was forthcoming. The restaurant was bustling but certainly not hectic. When I asked for the bill, I received that of the couple on the next table which was obviously not ours and way below our charge. Our bill was more than double, and certainly not value for money. As I said, only that my daughters love two specific dishes, I would stay away from Elephant & Castle.

    Report
38. JT

    JulieT

    Dublin

    1 review

    2.0

    1 review

    Dined on 11 December 2022

    overall2food4service2ambience1

    It was extremely cold there yesterday. Also no one said happy birthday to our daughter was disappointed

    Report
39. MB

    MarieB

    Dublin

    1 review

    4.0

    1 review

    Dined on 11 December 2022

    overall4food4service4ambience4

    I had a nice tasty lunch here recently. My veggie burger was adapted to a vegan burger with no problems. My companion had the eggs idaho brunch which she very much enjoyed. Very good service, great selection of dishes and great value.

    Report
40. ND

    NikkiD

    1 review

    4.0

    1 review

    Dined on 11 December 2022

    overall4food5service4ambience4

    Food was lovely, our server was very nice although appeared to be quite busy. I ordered orange juice which never came and realised I'd paid for it anyway! Cappuccinos are quite small hence we ended up ordering 2 of them! Next time I go I'd be asking for a table away from the windows as it really was very cold where we were sitting - jackets stayed on for most of the time.

    Report