Elephant & Castle - Galway

Elephant & Castle - Galway reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. j

   julie

   Dublin1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   The service was absolutely terrible , Chips came out when we had nearly finished meal .. Had to ask for drinks 3 times … And dessert were brought to every table before they got to us !!!
   

   Elephant & Castle - GalwayResponded 1 day ago

   Hi Julie, so sorry to hear that you were disappointed with your service. The timing of a meal is just as important as how it tastes. We are sorry that on this particular occasion we missed the ball. If you would like to give us another chance please reach out to me directly: karina.drury@thedean.ie
   

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2. C

   Clare

   Connacht1 review

   1.0

   Dined on 3 May 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Disappointing experience, table not ready, staff that took our order was quite rude and food was underwhelming
   

   Elephant & Castle - GalwayResponded 1 day ago

   Hi Clare so sorry to read that you were disappointed with your experience. If you could reach out to me via email: karina.drury@thedean.ie I would really appreciate learning more about your visit.
   

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3. H

   Hilary

   London17 reviews

   5.0

   Dined on 18 April 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food lovely staff and really nice restaurant environment.
   

   Elephant & Castle - GalwayResponded on 19 April 2025

   Thank you so much for the review Hilary!! Hope you come again soon!
   

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4. J

   John

   Dublin1 review

   1.0

   Dined on 21 March 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Service poor Asked for half portion of wings as a starter.Waiter said is it a children's portion you want. Main course arrived we were left sitting with no cutlery had to get up and ask for some.Except for one young lady.Food very average. Won't be back.
   

   Elephant & Castle - GalwayResponded on 5 April 2025

   Hi John thank you for taking the time to leave a review. We do not offer a half portion of wings so I presume your waiter was indicating that the only smaller portion we offer is a children's size in order to best accommodate your request for a small portion. I apologise that you had no cutlery that is not our normal standard. I will pass on your comments to our team.
   

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5. OT

   OpenTable Diner

   London2 reviews

   2.0

   Dined on 16 March 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food was below average. The servers were not attentive.
   

   Elephant & Castle - GalwayResponded on 5 April 2025

   Thank you for taking the time to leave a review. If you have anything else you would like to share I would really appreciate if you contacted me: karina.drury@thedean.ie
   

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6. D

   Danielle

   Dublin1 review

   1.0

   Dined on 16 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Everything is being rated poor. As we were only in Galway for a very short time , it let us book our table for 12.15 , we arrived standing in elephant and castle for nearly 5-10 mins for someone then to come tell us that you weren't opened until 1 so were asked to leave and come back. Very misleading as it let us book and said open when in fact it wasn't.
   

   Elephant & Castle - GalwayResponded on 5 April 2025

   Hi Danielle I really apologise for the confusion with booking. Our opening times have changed recently and technology isn't always our friend and the booking system did not process our new times correctly. I appreciate your understanding!
   

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7. J

   Jacqueline

   Dublin1 review

   2.0

   Dined on 14 February 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Poor food options, food did not taste fresh. Over priced for what you get
   

   Elephant & Castle - GalwayResponded on 5 April 2025

   Thank you so much for the feedback Jacqueline. We cook all of our food fresh to order and hope that any issues were brought to staff on the night so that they could be rectified!! We will be sure to pass on your comments to our team!
   

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8. C

   Conor

   Connacht1 review

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my girlfriend came here for valentines day after college, we had booked it in short notice and wasnt too sure on what to expect, from the value to the food to the staff everything about this restaurant is fantastic.
   

   Elephant & Castle - GalwayResponded on 5 April 2025

   Thanks for leaving a review Conor. Glad you enjoyed your visit and happy we could make your valentines day special!!
   

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9. R

   Ronan

   Connacht1 review

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely brilliant food friendly staff and nice atmosphere 10/10 would recommend
   

   Elephant & Castle - GalwayResponded on 5 April 2025

   Thank you for the 5 star review. So glad you have a nice time!! Hope to welcome you back again soon!
   

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10. G

    Gerry

    Dublin2 reviews

    5.0

    Dined on 2 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Lovely restaurant and service. Close to Eyre Square
    

    Elephant & Castle - GalwayResponded on 5 April 2025

    Thank you for the 5 star review Gerry. See you again soon!!
    

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