Elephant & Castle - Galway

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1. EW

   EoinW

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   If you love wings, then you’ll love this place! Great atmosphere and fantastic service! Can’t wait to go back again!

   Report
2. TC

   TinaC

   Connacht

   1 review

   4.0

   1 review

   Dined on 6 August 2022

   overall4food5service4ambience4

   They had stock issues, a lot of items not available and not told before we started considering what to have. No coffee as machine broken but more than one in the building. Sun glares in during evening and joy blinds, so you may need to wear shades.

   Report
3. OT

   OpenTable Diner

   Connacht

   2 reviews

   5.0

   2 reviews

   Dined on 3 August 2022

   overall5food5service5ambience5

   Excellent service lovely food and great people would definitely come back again

   Elephant & Castle - GalwayResponded on 5 August 2022Thanks a million for your 5 star review!

   Report
4. EG

   EverGreen407

   Los Angeles

   28 reviews

   4.0

   28 reviews

   Dined on 3 August 2022

   overall4food5service3ambience5

   We were seated early and the restaurant was very beautiful. All of the food and drinks we ordered were excellent. Even though they didn’t have things we wanted to order and one of my orders came our wrong, they fixed the issue and everything tasted wonderful. Service was slow and I had to find someone to take my credit card so we could pay the bill, but we still had a great time and an enjoyable dinner.

   Report
5. OT

   OpenTable Diner

   Connacht

   1 review

   3.0

   1 review

   Dined on 2 August 2022

   overall3food3service5ambience4

   Had wanted to try here for a while as I'd heard great things about the chicken wings. Unfortunately when we were about to order we were informed that they had no wings! Should have been told this before we were even seated, considering its the one item that this restaurant is famous for. We were under time constraints so we stayed. What we ordered was OK. The staff were lovely.

   Elephant & Castle - GalwayResponded on 5 August 2022Hi there, we apologize for being out of stock of our chicken wings. We hope to welcome you back again. Thank you for your feedback!

   Report
6. MS

   MadisonS

   Portland

   6 reviews

   vip
   4.0

   6 reviews

   Dined on 1 August 2022

   overall4food5service4ambience4

   The food was great and the cocktails were lovely! Lots of options as well.

   Elephant & Castle - GalwayResponded on 5 August 2022Thank you very much for your review Madison!

   Report
7. JB

   JosephB

   Connacht

   1 review

   4.0

   1 review

   Dined on 1 August 2022

   overall4food4service5ambience4

   Very good restaurant, the only down side was they were out of 4 starters but that's understandable after the bank holiday weekend, we will have to go back again to try the chicken wings,

   Elephant & Castle - GalwayResponded on 5 August 2022Hi John, thank you for the feedback. We look forward to welcoming you back again for our chicken wings!

   Report
8. KC

   KevinC

   Connacht

   1 review

   2.0

   1 review

   Dined on 31 July 2022

   overall2food2service2ambience2

   Service of food was very slow with first course (only one ordered) taking 35 minutes from arrival and main course took another 30 minutes. Main course salad represents poor value due to quantity and quality. Staff were friendly but kitchen performance in terms of food and timeliness needs improvement.

   Elephant & Castle - GalwayResponded on 5 August 2022Hi Kevin, our sincere apologies for your delays ad we appreciate your feedback. We hope to welcome you back in the future we a better experience.

   Report
9. R

   Rufus

   Connacht

   1 review

   5.0

   1 review

   Dined on 31 July 2022

   overall5food4service5ambience5

   Very comfortable and relaxed dining experience very nice staff & excellent cocktails.

   Report
10. OT

    OpenTable Diner

    Connacht

    1 review

    1.0

    1 review

    Dined on 29 July 2022

    overall1food2service2ambience1

    Lovely staff but no management to guide them

    Report
11. R

    Rosanna

    Connacht

    2 reviews

    5.0

    2 reviews

    Dined on 27 July 2022

    overall5food5service5ambience4

    Great team building night at elephant and castle. We had a group of 10 of us and all enjoyed fantastic cocktails and great food. Really nice and high energy team and lovely environment overall.

    Elephant & Castle - GalwayResponded on 29 July 2022Thanks for this great review Rosanna!

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12. OT

    OpenTable Diner

    Vancouver

    24 reviews

    vip
    3.0

    24 reviews

    Dined on 25 July 2022

    overall3food5service3ambience5

    My husband and I recently visited E&C in Dublin and had an amazing experience. Unfortunately this location missed the bar with service. Karim, presuming the Manager, was very helpful and attentive and most times had to look after our table and others as the waitresses were off chatting, or just not paying attention to the fact that there are customers in house who would like to place orders for food and drink, the restaurant was not busy at all, I’d hate to see what it would be like if that was the case. We literally ran out of drinks on a few occasions while dining and literally had to speak quite loudly at a tall slim blonde waitress, that was standing at the front doing nothing but chatting to another waitress, we waited another 10 mins, still no drinks, finally Karim to the rescue again, came and took our drink order, I mean how hard is it, we normally leave 5 star reviews, but this restaurant made it really difficult for us to do so. Lots of staff milling about, but none of them really doing anything. We saw other customers who entered the restaurant, tall slim blonde female server looked at them and just walked away, one even having to go up to the bar and ask to be seated. All of your staff should be looking up and paying attention to the customers - staff need serious coaching. Now to the food, we had the wings which were awesome, my husband and I shared them as there honestly is a ton of them. The decor in the restaurant is beautiful, as was the ambiance - we really enjoyed the music. The restaurant is extremely clean, has good food, and my husband and I felt that once proper service is organized, it will be a great place to go to. We gave the food, ambiance and value a 5 star and the service a 3 star.

    Elephant & Castle - GalwayResponded on 27 July 2022I am really sorry that you had such a poor experience in Elephant and Castle. If you don't mind to share the name on the reservation and the time you dined at it will help me to establish who was on duty when you were in the restaurant. I am glad that despite the poor service, that you were happy with the food and the service received from Karim.

    Report
13. OM

    OliviaM

    Dublin

    1 review

    3.0

    1 review

    Dined on 25 July 2022

    overall3food2service5ambience2

    Service was exceptional but would have too say food is poor and overpriced . I had the chicken dish which was most bizarre was like a bowl off soup with all the gravy and olives thrown in maybe remove olives and add a nice carrot mash

    Elephant & Castle - GalwayResponded on 27 July 2022Thanks for the feedback Olivia, I'll pass this on to the kitchen team.

    Report
14. A

    Annon

    1 review

    3.0

    1 review

    Dined on 21 July 2022

    overall3food2service4ambience3

    This was our third visit here and it was very disappointing on this occasion. Not sure if it was a change in chef but the food was poor. Hopefully it was a one off.

    Elephant & Castle - GalwayResponded on 23 July 2022Thank you for the feedback and we apologise that you were not happy with the food this time around. We have had no change over of Chef so I hope this was an isolated incident and that you will give us another chance.

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15. OT

    OpenTable Diner

    Manchester

    3 reviews

    5.0

    3 reviews

    Dined on 20 July 2022

    overall5food5service5ambience5

    Newly opened, Elephant &Castle Galway was great place to get dinner. Well staffed &bright and airy setting. Food was delicious. Would def come back on our next trip to Galway

    Elephant & Castle - GalwayResponded on 22 July 2022Thank you so much for this lovely feedback!

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16. OT

    OpenTable Diner

    Connacht

    2 reviews

    3.0

    2 reviews

    Dined on 16 July 2022

    overall3food4service3ambience5

    Great addition to galway! But services remain slow. Food quality is good but only the chicken wings. The ambience is lovely. Staff are very friendly n nice!

    Elephant & Castle - GalwayResponded on 17 July 2022Thanks for the feedback!

    Report
17. MP

    MariaP

    Liverpool

    1 review

    3.0

    1 review

    Dined on 15 July 2022

    overall3food3service4ambience3

    Lovely decor and friendly staff but overpriced for what you get. Would except more for the prices.

    Elephant & Castle - GalwayResponded on 17 July 2022Thanks for the feedback Maria.

    Report
18. G

    Gooch

    1 review

    2.0

    1 review

    Dined on 10 July 2022

    overall2food2service4ambience3

    Two of our party had burgers and both were disappointed with them. They had poor flavour and the meat was not great. Its a pity... I had the wings which were ok, I prefer them crispy. The restaurant was empty for a SUNDAY evening in the middle of the summer.. I hope the restaurant improves as I would love if it would remain open during the winter but I don't hear many good reports from others who have visited.

    Elephant & Castle - GalwayResponded on 11 July 2022Thanks for the feedback Gooch, sorry that you were disappointed with the food in Elephant and Castle.

    Report
19. OT

    OpenTable Diner

    Connacht

    1 review

    2.0

    1 review

    Dined on 7 July 2022

    overall2food2service3ambience4

    Ordered the Caesar salad , chicken was dry and couldn’t find the bacon . No rice in the Mexican bowl and dry also . The burger fell apart and dry with raw onions . Staff seemed uninterested. Lovely place to look at but very over priced . Cheesecake was delicious but waffles came cold . It was my sons 18th birthday meal and thought it would have a wow factor but came away flat .

    Elephant & Castle - GalwayResponded on 8 July 2022I'm sorry that you were disappointed with the food and your experience in Elephant & Castle, especially when it was a special occasion. The Mexican Salad does not contain rice. We can provide extra dressing for the salads if you would like more. The burgers do have raw red onion as part of the garnish. We can of course remove or add to the dishes in order to cater for your preferences.

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20. L

    Louise

    London

    2 reviews

    vip
    5.0

    2 reviews

    Dined on 25 June 2022

    overall5food5service5ambience5

    Famous for their wings... And for a reason! Fab food and brilliant service from the staff

    Elephant & Castle - GalwayResponded on 27 June 2022Thanks for the review Louise!

    Report
21. G

    Gerri

    1 review

    2.0

    1 review

    Dined on 24 June 2022

    overall2food2service3ambience2

    Chicken wings were very tasty, dessert was nice, staff were helpful and friendly. Mains were very underwhelming, ordered medium rare steak and it was tough, the quality of the steak was poor and I would not have expected this for the price of 30euro, other guests felt mains were very overpriced for what was provided. I would suggest ordering starters and sides to help manage cost and expectations.

    Elephant & Castle - GalwayResponded on 25 June 2022Thanks for the feedback Gerri. I will make sure your comments are passed on to the kitchen team, we apologise that you were left feeling underwhelmed by the main course.

    Report
22. G

    Galwaygal

    1 review

    2.0

    1 review

    Dined on 19 June 2022

    overall2food2service3ambience2

    Restaurant was freezing cold, we had our jackets on for the full duration. Food came out on cold plates and the food cooled very quickly. Some of the food on my plate was cold. Wouldn’t recommend to a friend. Service was middling & no one checked on us mid meal to ask if everything was okay. Beautiful interior but that’s about it.

    Elephant & Castle - GalwayResponded on 23 June 2022Thank you for the feedback Galwaygal - I'm sorry that you had a disappointing experience in E&C, we will follow up on this with the team.

    Report
23. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 12 June 2022

    overall5food5service5ambience5

    Great food , great service great atmosphere…👌

    Elephant & Castle - GalwayResponded on 18 June 2022Thank you so much for the 5 star review.

    Report
24. AM

    AnnM

    Connacht

    2 reviews

    5.0

    2 reviews

    Dined on 8 June 2022

    overall5food5service5ambience5

    Very attentive service and delicious food. Will definitely go back there the next time I visit Galway

    Elephant & Castle - GalwayResponded on 13 June 2022Thank you for the 5 star review!

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25. r

    rose

    Connacht

    2 reviews

    5.0

    2 reviews

    Dined on 28 May 2022

    overall5food5service5ambience5

    Outstanding. Food was delicious great portion sizes. Ordered wings to start to share and they were huge and delicious. I ordered the ribs and chips and my hubby ordered the steak, this was exceptional, taste and sizes spot on. Had no room for dessert, but the drinks were perfect. Even go as far as saying they could have the best pint of Guinness in town. Good atmosphere

    Elephant & Castle - GalwayResponded on 4 June 2022Thank you for the 5 star review and great feedback Rose!

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26. GG

    GalwayGirl

    Savannah

    2 reviews

    3.0

    2 reviews

    Dined on 28 May 2022

    overall3food2service3ambience5

    The staff were friendly and attentive. Ambience was cool and very vintage. Music was loud but a good variety of tunes! However several servers kept asking to take our orders. Seems a bit disorganized as far as servers knowing their areas. Food was all under seasoned. Fries needed salt. Seafood tagliatelle had minimum sauce and overcooked mussels. However the scallops were cooked nicely. Burgers had little flavor. Buffalo mozzarella burger didn’t taste of pesto at all. Chicken wings were delicious though. We’ve been to Dublin’s restaurant is top notch and Galway needs to work out newly opened jitters and ascend to the same level.

    Elephant & Castle - GalwayResponded on 30 May 2022Thank you for your constructive feedback , it is really helpful when we get such a detailed review. We did recruit more staff two week ago, many of whom had no previous experience but great personalities - they might have been a little eager to ensure your order was taken! I will pass on your feedback to our kitchen team, thank you for the detail here and its really helpful for us in pinpoint where we need to make improvements. Give us another few weeks and we will blow Dublin out the water!

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27. OT

    OpenTable Diner

    Connacht

    1 review

    5.0

    1 review

    Dined on 23 May 2022

    overall5food5service5ambience5

    Really enjoyed the experience food was great the wings were amazing and great value service was fast and friendly

    Elephant & Castle - GalwayResponded on 29 May 2022Thank you for the lovely feedback, hope to see you again!

    Report
28. SM

    ShaciaraM

    Connacht

    1 review

    5.0

    1 review

    Dined on 23 May 2022

    overall5food5service5ambience5

    Food amazing, staff even better! Heather was such a gem and such an attentive server! 10/10

    Elephant & Castle - GalwayResponded on 29 May 2022Glad you had such a great time and thank you for your lovely comment about Heather. Hope to see you soon.

    Report
29. J

    John

    Connacht

    1 review

    5.0

    1 review

    Dined on 23 May 2022

    overall5food5service5ambience5

    Food was amazing, staff were very attentive. Heather made sure we were taken care of, will definitely be coming again.

    Elephant & Castle - GalwayResponded on 29 May 2022Thank you for your feedback John, its always lovely to see one of the team mentioned by name. Heather is super, we are very luck to have her on the team!

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30. OT

    OpenTable Diner

    Dublin

    1 review

    4.0

    1 review

    Dined on 21 May 2022

    overall4food4service5ambience3

    Lovely restaurant, great service but had to shout as music and noise was very loud

    Elephant & Castle - GalwayResponded on 23 May 2022Thank you for your feedback! Noted about the music, in the evenings we are very much a lights down and music up sort of venue but we will monitor guest feedback and adjust accordingly. Melanie

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31. OT

    OpenTable Diner

    Leinster

    1 review

    2.0

    1 review

    Dined on 15 May 2022

    overall2food2service2ambience4

    Wings were cold. Beef burger was dry. Air conditioning was blasting and table was seated directly underneath. Nice atmosphere and drinks.

    Elephant & Castle - GalwayResponded on 23 May 2022Sorry that the food was not up to scratch during your visit and apologies also for the AC. If you email me directly at melanie@thedean.ie we would like to extend a discount for a return visit as an apology.

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32. OT

    OpenTable Diner

    Connacht

    1 review

    5.0

    1 review

    Dined on 13 May 2022

    overall5food5service5ambience5

    I had a great time in the restaurant. The food was delicious. Great service. And they have good staffs which make the atmosphere very very nice. Was my partner birthday. And without I asking them, they made a great surprise with happy birthday + cheesecake. Thank you so much you all. I wish all the best for the group.

    Report
33. G

    Galwaygurl

    Connacht

    3 reviews

    5.0

    3 reviews

    Dined on 7 May 2022

    overall5food5service4ambience5

    Food was tasty and was served fast. Bit of a wait for our dessert but 2 hen parties had come in so it was to be expected. Overall lovely place. Shame there's no parking and the loos are on the 3rd floor.

    Elephant & Castle - GalwayResponded on 9 May 2022Thanks for the feedback, glad you had a good time overall. Unfortunately we have no onsite parking. We do have a deal with City Park at the coach station, its €2 per hour for a max of 3 hours between 6pm to midnight - we can validate your parking ticket at our reception desk. The ground floor toilets are nearly finished so we will have those open within the next week, I appreciate its a bit of a trek to the 3rd floor at the moment! Melanie

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34. OT

    OpenTable Diner

    Connacht

    1 review

    4.0

    1 review

    Dined on 6 May 2022

    overall4food4service4ambience4

    First time here and we know it’s not long open. Very nice decor in lobby and bar. Staff were very nice and our server accommodated us when we wanted to move seats. We just had main course. I had the seafood tagliatelle which was divine! And very generous amount of seafood along with tasty not too heavy sauce. He had the fish and chips which got the thumbs up. Yes bit of a trek to the third floor loos - there’s a lift of course. Staff very helpful with directions. Ladies had very nice decor. Perhaps there’s plans to add one to ground floor later. The DJ was setting up as we left. We’ll try catch the tunes next time. Hopefully trying Sophie’s next for a night out! There is a terrace but only for use by Sophie’s customers at the mo.

    Elephant & Castle - GalwayResponded on 13 May 2022We will have the lower ground floor toilets open within the next week, apologies for this, it is a bit of a trek to the third floor from Elephant & Castle. We do not take bookings for Sophie's terrace as we cannot predict the weather but we do for indoor dining. We do except walk ins if we have a table free so if your in the area give us a call on the day and we can advise if we can take a table for drinks. E&C will also have a terrace coming soon! Hope to see you again soon. Melanie

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35. OT

    OpenTable Diner

    Connacht

    1 review

    5.0

    1 review

    Dined on 3 May 2022

    overall5food5service5ambience5

    Burger and fries were delicious, cocktail game is on point, Chloé was so helpful, will be back!

    Elephant & Castle - GalwayResponded on 9 May 2022Thank you for our every first review for Elephant & Castle Galway and a wee shout out for our Chloe! Delighted you had a great experience and we hope to see you again soon. Melanie

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