Elephant & Castle - Galway

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1. A

   Anonymous

   Connacht

   3 reviews

   vip
   5.0

   3 reviews

   Dined 1 day ago

   overall5food5service5ambience5

   First time in. Great service, great food. Definitely be back

   Report
2. AG

   AshlingG

   New York Area

   6 reviews

   vip
   2.0

   6 reviews

   Dined 2 days ago

   overall2food2service2ambience2

   We went in at 5pm and the restaurant was really quiet. The furnishings were quite nice (very much inspired by the Ivy) but the food was disappointing. It was basic fast food. The menu was short so choices were limited. The desserts sounded very unappealing, so we didn’t order any. We won’t be back.

   Report
3. OT

   OpenTable Diner

   Connacht

   1 review

   5.0

   1 review

   Dined on 28 January 2023

   overall5food5service5ambience5

   Excellent service and food

   Report
4. BH

   BrendanH

   Connacht

   1 review

   5.0

   1 review

   Dined on 14 January 2023

   overall5food5service5ambience5

   Great venue, great food and very enjoyable visit to Elephant & Castle.

   Elephant & Castle - GalwayResponded on 18 January 2023Thanks for this great 5 star review Brendan!

   Report
5. AL

   AoifeL

   1 review

   5.0

   1 review

   Dined on 6 January 2023

   overall5food5service5ambience5

   The staff were fantastic and very friendly and very attentive

   Elephant & Castle - GalwayResponded on 8 January 2023Thanks for the 5 star review Aoife

   Report
6. CR

   CaroleR

   1 review

   4.0

   1 review

   Dined on 6 January 2023

   overall4food4service5ambience3

   Great friendly and efficient service. We shared the hummus starter with toasted bread and olives - delicious. Vegetarian halloumi and veg ciabatta sandwich and lemon and pea risotto were really good, we both enjoyed them immensely. Both were hot and fresh. Would really recommend for casual dining in Galway.

   Elephant & Castle - GalwayResponded on 8 January 2023Thank you for this lovely review Carole

   Report
7. FW

   FergalW

   1 review

   4.0

   1 review

   Dined on 3 January 2023

   overall4food4service3ambience3

   Noted on booking that was Sarah’s birthday but no acknowledgement at all by staff. Took a while to get servers attention for bill. Food was lovely. Drinks lovely. Looked like management Staff on computers and phones at next booth - thought it was a bit unprofessional!

   Elephant & Castle - GalwayResponded on 6 January 2023Sorry that we didn't acknowledge the birthday Fergal but I am glad that despite that you enjoyed the food and drinks. We do not have offices in the hotel so our team do any admin work they need to do front of house. Our Restaurant Sales Manager also works from Elephant and Castle taking bookings over the phone.

   Report
8. S

   Sean89

   Exclusive

   1 review

   1.0

   1 review

   Dined on 1 January 2023

   overall1food1service1ambience2

   My friends and I all ordered different types of burgers and they were all burnt and over cooked no juice whatsoever ever in the burgers. It was like a char burnt burger you would get at a BBQ definitely won’t be going back again.

   Elephant & Castle - GalwayResponded on 2 January 2023We are so sorry about this Sean, had it of been mentioned at the time we would have replaced the burgers for you.

   Report
9. MH

   MoiraH

   1 review

   5.0

   1 review

   Dined on 31 December 2022

   overall5food5service5ambience5

   Great variety of courses, good food, lovely atmosphere with great service.

   Elephant & Castle - GalwayResponded on 2 January 2023Thanks for the lovely review Moira!

   Report
10. A

    Anon

    Leinster

    2 reviews

    5.0

    2 reviews

    Dined on 31 December 2022

    overall5food5service5ambience5

    Food is unreal, reasonably priced for the size of the portions. Cocktails like a work of art when they come out! Definitely fine dining! The chicken wings are amazing!

    Elephant & Castle - GalwayResponded on 2 January 2023Thanks for the amazing 5 star review Chloe!

    Report
11. K

    Karen

    1 review

    1.0

    1 review

    Dined on 31 December 2022

    overall1food3service1ambience4

    The restaurant is lovely but although advertised as child friendly it was not. The staff were more interested in chatting between themselves tgan taking an order. When asked if we could get a slight variation on the menu we got a point blank no. We were finished by the time we were asked if we needed anything or if it was OK.

    Elephant & Castle - GalwayResponded on 1 January 2023We are really sorry that you didn't have a great experience in Elephant & Castle. We do have a children's menu and we would be a popular restaurant for families. We do try to accommodate requests however it isn't always possible when the restaurant is very busy. I apologise also that the service from the team wasn't up to scratch.

    Report
12. MM

    MarieM

    1 review

    4.0

    1 review

    Dined on 30 December 2022

    overall4food4service4ambience4

    Lovely atmosphere, nice food and excellent staff.

    Elephant & Castle - GalwayResponded on 1 January 2023Thanks for the lovely review Marie

    Report
13. OT

    OpenTable Diner

    Connacht

    1 review

    5.0

    1 review

    Dined on 30 December 2022

    overall5food5service5ambience5

    Love Elephant and Castle, usually went to Temple Bar for the wings ,and was delighted yo hear they were in Galway. I have visited twice, once during summer and last night. Lovely Staff and beautiful Place, Wings unreal as usual. We also got the dirty chicken and it was lovely. Burgers look Savage also. Dean Hotel look class, and would love to stay there for a weekend. Top Class Staff,Food and Place. 👍.Looking Forward to the next visit already.🍗🍗🍗🍗🍗🍗🍔🍔🍷

    Elephant & Castle - GalwayResponded on 1 January 2023Thank you for the incredible review <3

    Report
14. NI

    NIALLC

    1 review

    5.0

    1 review

    Dined on 29 December 2022

    overall5food5service5ambience4

    Great experience very attentive staff with excellent customer service food of a high standard

    Elephant & Castle - GalwayResponded on 31 December 2022Thanks for the great review Niall, have a great new years eve!

    Report
15. AP

    AileenP

    London

    29 reviews

    vip
    4.0

    29 reviews

    Dined on 29 December 2022

    overall4food5service2ambience3

    Delicious food at Elephant and Castle - although the service was extremely slow. Would recommend if you’re not in a rush!

    Elephant & Castle - GalwayResponded on 6 January 2023Thanks for the feedback Aileen, so for the delay with service.

    Report
16. D

    Dervil

    1 review

    2.0

    1 review

    Dined on 28 December 2022

    overall2food1service5ambience4

    The service is excellent, friendly and efficient. The food is below par. And expectations were low as we've been there a couple of times, due to it being an easy place to meet, location ambience etc. But seriously, something has to be done about the food! The very nice server acted surprised and said nobody had ever complained before! But two other servers who were bringing drings did not seem surprised.

    Elephant & Castle - GalwayResponded on 29 December 2022Dervil, we are sorry that you were unhappy with the food. If you could drop me and email at melanie@thedean.ie with some more feedback on the dishes you had it I can share this with the kitchen team.

    Report
17. AW

    AnnemarieW

    1 review

    5.0

    1 review

    Dined on 28 December 2022

    overall5food5service5ambience5

    Booking was easy online, time slots were displayed and took the one that suited best. We have eaten many times in elephant & castle in Dublin and have based trips around dining there, however Galway is head and shoulders above. It was lunchtime and we were seated on arrival in a booth. Drinks order taken and water for the table provided, great selection at the bar. Food arrived together which was great as no one was watching others eat. Must have chicken wings, burger, poached eggs and kids pasta, all fresh, full of flavour and generous portions. Meal was delicious, staff were efficient, polite and top notch. Decor and ambiance were fantastic and comfortable. We will definitely be back when in Galway again.

    Elephant & Castle - GalwayResponded on 29 December 2022Thank you so much Annemarie for sending us such as in depth review of your experience in Elephant & Castle, we are delighted you had such a nice time!

    Report
18. OT

    OpenTable Diner

    Connacht

    1 review

    5.0

    1 review

    Dined on 27 December 2022

    overall5food5service5ambience5

    Amazing as always !

    Elephant & Castle - GalwayResponded on 6 January 2023Thank you <3 !!

    Report
19. RK

    RoisinK

    Dublin

    1 review

    5.0

    1 review

    Dined on 27 December 2022

    overall5food5service5ambience5

    Food was lovely. Staff very attentive. Restaurant was quiet on arrival but picked up after a while. Would recommend the Mexican chicken ciabatta.

    Elephant & Castle - GalwayResponded on 29 December 2022Thank you for the 5 star review Roisin!

    Report
20. SC

    SeanC

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on 21 December 2022

    overall4food4service3ambience4

    Great spot for a casual dinner with the family. The whole family agreed the wings were some of the best we have had. Burgers were very good as well.

    Report
21. AC

    AdrianC

    1 review

    5.0

    1 review

    Dined on 18 December 2022

    overall5food5service5ambience4

    Fabulous meal in Galway. Quiet expensive but other than that you could not fault the food.

    Elephant & Castle - GalwayResponded on 22 December 2022Thanks for the 5 star review Adrian!

    Report
22. KB

    KatieB

    1 review

    5.0

    1 review

    Dined on 16 December 2022

    overall5food5service5ambience5

    Lovely service. Food very good. I had forgotten I mentioned it was my husbands birthday when booking so it was a nice surprise for both of us when they came out with a birthday dessert for him.

    Elephant & Castle - GalwayResponded on 18 December 2022Thanks for the 5 star review Katie!

    Report
23. DC

    DCAAM

    1 review

    4.0

    1 review

    Dined on 16 December 2022

    overall4food4service5ambience4

    I went with my husband and 3 kids 14, 12 & 6. We had a lovely meal staff were very nice and attentive. Did feel once meal was over they wanted us to move on but other than that service and food was delicious. Very nice place very enjoyable family evening was had!

    Elephant & Castle - GalwayResponded on 18 December 2022Thank you for the review DCAAM!

    Report
24. DC

    DeannaC

    1 review

    5.0

    1 review

    Dined on 15 December 2022

    overall5food5service5ambience5

    Excellent staff, food was delicious, starters were huge ! One starter is more than enough for two people ! Salmon was cooked perfect and the steak was cooked to order ! We hadn’t desert as we were stuffed, portion sizes are massive, cocktails were very good and had a great selection of drinks to choose from. Couldn’t fault it, decor was modern and funky. A lovely lovely atmosphere 10/10

    Elephant & Castle - GalwayResponded on 18 December 2022Thank you for this lovely review Deanna! We wish you a Merry Christmas x

    Report
25. E

    Eef1

    1 review

    2.0

    1 review

    Dined on 15 December 2022

    overall2food2service2ambience4

    They didn’t come down to take desert orders so we just left and we were literally the only people in there eating with an abundance of servers The burger Mexican one we had was not great quality meat tasted waxy and not great - my husbands one was not hot enough but the chicken wings were lovely Lovely atmosphere and lots of money spent there but not even a thank you leaving - service needs some work from management

    Elephant & Castle - GalwayResponded on 18 December 2022Thanks for the feedback, we will follow up on this and apologies the services wasn't as attentive as it should be.

    Report
26. r

    rossock

    1 review

    4.0

    1 review

    Dined on 14 December 2022

    overall4food3service5ambience4

    Steak was very overpriced. Absolutely not worth ~40 euros for a gristley sirloin. Tomato was meant to be stuffed as per the menu but was just a plain grilled tomato. Hot fudge sundae was served ice cold. We did get two glasses of bubbles on arrival as requested which was a lovely touch.

    Elephant & Castle - GalwayResponded on 18 December 2022Thanks for sharing your feedback, we will ensure that this passed on to our kitchen team. We are sorry that the food didn't hit the mark for you.

    Report
27. MB

    MartinaB

    Connacht

    1 review

    5.0

    1 review

    Dined on 11 December 2022

    overall5food4service4ambience5

    Good selection on menu and drinks on offer.. like the idea of the complimentary refills on soft drinks. Staff very friendly and efficient.. service very good restaurant was busy during our visit snd had a nice atmosphere.

    Elephant & Castle - GalwayResponded on 15 December 2022Thanks for the 5 star review Martina!

    Report
28. C

    Carmel

    1 review

    5.0

    1 review

    Dined on 9 December 2022

    overall5food4service5ambience5

    Really good service and lovely staff. Food is nice but the atmosphere is lovely

    Elephant & Castle - GalwayResponded on 10 December 2022Thanks for the great review Carmel! Have a great christmas x

    Report
29. EF

    EmmaF

    1 review

    5.0

    1 review

    Dined on 3 December 2022

    overall5food5service5ambience5

    Service was fantastic, lovely chatty staff who checked on us regularly and accommodated all our requests with speed and a smile. Lovely buzzy atmosphere, delicious wings, burgers, cocktails and massive portions! Thanks for a great night x

    Elephant & Castle - GalwayResponded on 5 December 2022Thanks for this lovely feedback Emma, we hope that you will return again soon!

    Report
30. JG

    JinGalway

    Connacht

    1 review

    3.0

    1 review

    Dined on 2 December 2022

    overall3food2service3ambience3

    The wings were nice. The menu hasn't changed much in 30 odd years. Food in general was mediocre. The staff were friendly.

    Elephant & Castle - GalwayResponded on 4 December 2022Thanks for the feedback Jin!

    Report
31. CM

    CarolineM

    Dublin

    1 review

    4.0

    1 review

    Dined on 2 December 2022

    overall4food4service3ambience3

    Lovely food good atmosphere, chicken wings were delicious !!!

    Report
32. OT

    OpenTable Diner

    Connacht

    1 review

    5.0

    1 review

    Dined on 28 November 2022

    overall5food5service5ambience5

    Lots of choice, tasty food - particularly the chicken wings and baby back ribs. Efficient and pleasant service. Beautiful room. Great overall experience.

    Report
33. BC

    BCal

    1 review

    4.0

    1 review

    Dined on 27 November 2022

    overall4food5service5ambience5

    The spicey chicken wings were good and a generous portion too. They are a great starter for two to share. The Elephant burger was OK. Staff are very nice and helpful. A nice meal after a trip to the the Christmas Market!

    Report
34. MF

    MaryF

    1 review

    4.0

    1 review

    Dined on 26 November 2022

    overall4food4service4ambience5

    Lovely atmosphere really lovely place..food was nice but very overpriced..service was excellent

    Report
35. DF

    DavidF

    1 review

    5.0

    1 review

    Dined on 23 November 2022

    overall5food5service5ambience5

    Lovely food (I would have eaten a bucket of the chicken wings and sauce), nice atmosphere and very friendly staff. Would recommend this restaurant to anyone. We had three adults, a teenager and a child under 10 in our group and everyone's tastes were catered for. The staff were extremely accommodating and friendly, I've been in places were you felt rushed but definitely not in this case. I couldn't recommend this restaurant highly enough.

    Report
36. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on 13 November 2022

    overall1food2service1ambience1

    Place was empty on a Sunday night, host looked like he had just walked in off the street ( wearing a white Levi’s t-shirt ) while the rest of the staff looked professional in black, service was terrible we were sat down and Levi’s guy came over 2 minutes later and asked us to order, we barley looked at the menu, I had to ask 3 times for my drink, asked for a dessert menu at 9:30 and was told the kitchen was closed, seems a bit silly to take a booking for 8:45 and can’t complete the meal as the kitchen is closed. Wings where good the burgers tough and dry.

    Report
37. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on 13 November 2022

    overall2food3service1ambience4

    Appalling service

    Report
38. LO

    LisaO

    Orlando

    1 review

    3.0

    1 review

    Dined on 12 November 2022

    overall3food3service3ambience4

    Venue was lovely, food and service was ok. I would go back but was just ok!

    Report
39. t

    triplla

    1 review

    5.0

    1 review

    Dined on 11 November 2022

    overall5food4service5ambience5

    A beautiful place to dine. Staff were so kind, the vibe they gave was truly 10/10. The aesthetic was fab. We sat outside, it was a little cold but we were provided with blankets. It is a great place to take pictures (before the meal). Overall amazing!

    Elephant & Castle - GalwayResponded on 13 November 2022Thank you for the 5 star review Triplla!

    Report
40. AS

    AnthonyS

    1 review

    5.0

    1 review

    Dined on 2 November 2022

    overall5food5service5ambience5

    Absolutely love the place, the food, the customer service just outstanding would and have Highly recommended to many people

    Report