Elephant & Castle - Lucan

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1. MK

   MatthewK

   1 review

   1.0

   1 review

   Dined 1 day ago

   overall1food2service1ambience2

   The service was extremely slow it took 20 minutes after been seated before we got to order a drink And another 20 minutes to order food

   Elephant & Castle - LucanResponded todayHello MatthewK Very thanks for your feedback. We strive to serve the best food and service for all our guests but we didn't hit it this time. We hope to have another shot from you to show how the real E&C standard is like. Kind regards E&C Team

   Report
2. OT

   OpenTable Diner

   Dublin

   1 review

   2.0

   1 review

   Dined 1 day ago

   overall2food4service3ambience4

   We arrived to be told at the desk that they had no record of our booking, even though I cad a confirmation email of the booking the guy said it wasn’t there . He said he could give us a table but would need it back in 1hr 45mins we said that was no problem, but after an hour and 5 mins he comes over and said he needed the table back he went and got us our bill. We were given the bill with ice cream and coffee on it that we were still waiting to arrive at the table and had to leave most of it there cause we felt so rushed . The girl serving our table was really great and food was great but with two kids with us it was a stressful experience

   Report
3. JH

   JacintaH

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food4service4ambience4

   Good food and good service. Would definitely return food was fab.

   Elephant & Castle - LucanResponded todayHello JacintaH Very thanks fro your 4* review. We are glad to see you had an enjoyable visit and we hope to hit the 5* next time, so come back to dine in with us again real soon. Kind regards E&C Team

   Report
4. AH

   AmandaH

   Birmingham

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food5service3ambience5

   We love Elephant & Castle in Temple Bar & was really looking forward to going to Lucan. Very disappointed when I was charged for both cheese and bacon on my 3 kids burgers & it does not state anywhere on the menu that it is a supplementary cost. Ask the manager & he totally fobbed me off.

   Elephant & Castle - LucanResponded todayHello AmandaH Very thanks for your feedback. We are about to fix this problem into our kids menu and also we will advise all our management team how to deal with this kind of situations. We hope to have another from you to show our improvements. Kind regards E&C Team

   Report
5. VO

   ValerieO

   Dublin

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food1service5ambience1

   Manic Saturday madness Jammed service was ok but wings were awful like reheated. Previous god experience but just too busy.

   Elephant & Castle - LucanResponded todayHello ValerieO Very thanks for your feedback. As we can see you didn't have your visit as It supposed to be and we will look after this straight away. We hope to have another shot from you to show how the real E&C standard to serve our guests is like. Kind regards E&C Team

   Report
6. VW

   VanessaW

   Dublin

   1 review

   4.0

   1 review

   Dined on 22 January 2023

   overall4food3service3ambience3

   Hi there, This place was a great find as it has an amazing play area for children. We came for this and the chicken wings. However our food took 30-45 minutes to arrive. This was 5pm on a Sunday. And there was a very strange noise (children excluded), we couldn’t hear music playing but something was playing, you could hear a thump thump like as if a nightclub was next door! You could not actually hear what song was supposed to be playing it was just a strange atmosphere. The chicken wings were nice, my Caesar salad with chicken was not great. The kids burger was cold, the chips were ok. Dessert was delicious and I loved the addition of West Coast Cooler on the menu. Please fix this Elephant and Castle and we will be back! Thanks Vanessa

   Elephant & Castle - LucanResponded 1 day agoHello VanessaW, Very thanks for your feedback. We are sorry to see you didn't have your visit as it supposed to be, and we are going to work on it from your feedback. We really hope to have another shot from you to show our improvements. Kind regards E&C Team

   Report
7. g

   gerardh

   Dublin

   1 review

   5.0

   1 review

   Dined on 22 January 2023

   overall5food4service5ambience4

   We visited with our young kids due to the play area. We were seated next to the area, were so well cared for and looked after. Made for a very enjoyable meal with a young family. Would recommend again and again.

   Elephant & Castle - LucanResponded 1 day agoHello gerardh, We are really happy to see you had a great visit, it is always good to know we are going on the right way. Please don't be a strange and come back to dine in with us again real soon. Kind regards E&C Team

   Report
8. s

   sarahv

   1 review

   3.0

   1 review

   Dined on 21 January 2023

   overall3food3service3ambience4

   Firstly our drinks took 25 minutes to come. Then when our wings came (2 portions) they had no sauce on them. The other 2 people didn’t get their dinner at the same time. When we asked for more sauce for the dry wings the girl didn’t look very happy. We had ordered the nachos and there was no jalepenos or hot sauce on them as stated in menu there would be. We also had to call the waiter back for that. One of us got another drink which took over 20 mins and we were finished the dinner then and the glass then had a crack in it. Overall terribley gone down hill than it used to be.

   Elephant & Castle - LucanResponded 7 days agoHello Sarah, Thanks for your feedback. Sorry for all mistakes over your visit, we are going to look after this straight away and we hope to have another shot from you to show hoe the real E&C standards is like. Kind regards E&C Team

   Report
9. A

   Anon

   Leinster

   1 review

   2.0

   1 review

   Dined on 21 January 2023

   overall2food4service1ambience1

   Food was delicious but found the staff to be a bit rude. Starters took 40 mins to come out and all the food came together had to send back the mains. Mains then came out which was not what was ordered, and had to send it back again. Had to wait a long period again for main to come back out. Also very loud atmosphere kids running and screaming would not recommend for a relaxing night.

   Elephant & Castle - LucanResponded 7 days agoHello Anon, Very thanks for your feedback. We are working on to get our front and back of house staff more trained and give the best service and food for our guests. Sorry your visit wasn't under E&C standards and we hope to have another shot from you to show our improvements. Kind regards E&C Team

   Report
10. J

    Julierey

    Dublin

    7 reviews

    5.0

    7 reviews

    Dined on 20 January 2023

    overall5food5service5ambience5

    Really great option for young families! Play area is great and the service/options for children are really great!!

    Elephant & Castle - LucanResponded on 22 January 2023Hi Julierey, Thank you very much for leaving us a good review. Hopefully we'll see you all again soon. E&C Team

    Report
11. FM

    FionaM

    1 review

    4.0

    1 review

    Dined on 15 January 2023

    overall4food4service4ambience5

    Went on a Sunday afternoon, 2 adults, 2 kids aged 3&7. Vibrant atmosphere, wait staff friendly and helpful. Place was very busy so food took about 20mins to come but the kids were entertained with colouring and the play area, which a parent should accompany their kids all times. Food was delicious, had the wings of course. Kids options are good and good value incl. Ice cream and drink. Toilets are immaculate and very well finished. Will go back and recommend to friends especially with children

    Elephant & Castle - LucanResponded on 18 January 2023Hello FionaM, Very Thanks for your 4* review and feedback. We are glad to see you had a great visit and we hope to have you dine in with us again real soon. Kind regards E&C Team

    Report
12. JM

    JenniferM

    Dublin

    1 review

    5.0

    1 review

    Dined on 15 January 2023

    overall5food5service5ambience5

    Such a lovely experience for lunch when meeting up with another family. The play area is fantastic, food selection is great and staff do friendly. Will definitely be going back

    Elephant & Castle - LucanResponded on 15 January 2023Hello JenniferM, Very thanks for your 5* review We are really glad to see you had a great visit and we hope to have you dine in with us again real soon. Best regards E&C Team

    Report
13. AS

    AidanS

    Dublin

    8 reviews

    3.0

    8 reviews

    Dined on 14 January 2023

    overall3food3service4ambience3

    Great wings as always, my "Elephant Burger" was only ok..quite greasy though. Chicken Burger and cheese burgers ok, special of the day Risotto was awful.... Service was good, atmosphere was noisy but not excessive, it is a family restaurant vibe so it is "vibrant". Had better food here previously. Prices though are reasonable so worth a try. Maybe better earlier in the evening. (We were there at 8:15 pm on a Saturday).

    Elephant & Castle - LucanResponded on 18 January 2023Hello AidanS Very Thanks for your feedback. We strive to always serve the best food and service for our customers at any time and we hope to have another shot from you to show how the real E&C standard is like. Kind regards E&C Team

    Report
14. GM

    GeraldineM

    1 review

    5.0

    1 review

    Dined on 14 January 2023

    overall5food5service5ambience4

    Our server was Pablo, not sure of spelling. Very professional, plesent and gave us great advice over choic of wine which was beautiful. Would go back in a heart beat.

    Elephant & Castle - LucanResponded on 15 January 2023Hello GeraldineM, Very thanks for your 5* review We are really glad to see you had a great visit and we hope to have you dine in with us again real soon. Will make sure to pass the compliments to Pablo. Best regards E&C Team

    Report
15. M

    Mrstashmann

    N. Ireland

    1 review

    4.0

    1 review

    Dined on 7 January 2023

    overall4food3service5ambience4

    Service was teriffic and the food was great apart from the burgers that were a bit dry.

    Elephant & Castle - LucanResponded on 8 January 2023Hello Mrstashmann Very thanks for your 4* review We are really glad to see you had a great visit and we hope to have you dine in with us again real soon. Best regards E&C Team

    Report
16. FM

    FedericoM

    Ireland

    1 review

    4.0

    1 review

    Dined on 7 January 2023

    overall4food4service4ambience4

    Great for families with kids, spacious play area, plenty of parking, quick service, safe seating area and food was good

    Elephant & Castle - LucanResponded on 8 January 2023Hello FredericoM, Very thanks for your 4* review We are really glad to see you had a great visit and we hope to have you dine in with us again real soon. Best regards E&C Team

    Report
17. F

    Fifa

    1 review

    3.0

    1 review

    Dined on 7 January 2023

    overall3food3service3ambience5

    Children's play area fab , food nice nothing special for prices, play area makes venue really , seating very tight limited space for group of 7 , would i return...yes .

    Elephant & Castle - LucanResponded on 8 January 2023Hello Fifa, Very thanks for your review and feedback. We are sorry to see you didn't have our visit 100% as you expected and we are more than happy to see you will give us another shot to make it better. Kind regards E&C Team

    Report
18. C

    Cath

    1 review

    4.0

    1 review

    Dined on 6 January 2023

    overall4food4service3ambience4

    Food was very good but menu limited. Staff friendly but appeared not to know the menu and could to with some training. Would go back there.

    Elephant & Castle - LucanResponded on 8 January 2023Hello Cath, Very thanks for your 4* review We are really glad to see you had a great visit and we hope to have you dine in with us again real soon. Best regards E&C Team

    Report
19. JS

    JovitaS

    1 review

    5.0

    1 review

    Dined on 4 January 2023

    overall5food5service5ambience5

    Great as always! Thank you for a birthday treat! It as very nice of you.

    Elephant & Castle - LucanResponded on 7 January 2023Hello JovitaS Very thanks for your 5* review We are really glad to see you had a great visit and we hope to have you dine in with us again real soon. Best regards E&C Team

    Report
20. CN

    ClareN

    1 review

    4.0

    1 review

    Dined on 4 January 2023

    overall4food4service3ambience4

    It was our first time at the elephant and Castle the food was very nice the service was okay there were a couple of guys just standing around talking while one young lady was rushed off her feet we had a lovely time and we will return the children enjoyed the play area all in all a lovely lunch no complaints

    Elephant & Castle - LucanResponded on 7 January 2023Hello ClareN, Very thanks for your 4* review We are really glad to see you had a great visit and we hope to have you dine in with us again real soon. Best regards E&C Team

    Report
21. UW

    UnaW

    1 review

    4.0

    1 review

    Dined on 3 January 2023

    overall4food4service5ambience5

    Excellent service from Mollie. Childrens play area was excellent and food lovely. Will definitely be back

    Elephant & Castle - LucanResponded on 7 January 2023Hello UnaW Very thanks for your 4* review We are really glad to see you had a great visit and we hope to have you dine in with us again real soon. We will pass the compliments to Mollie =) Best regards E&C Team

    Report
22. VW

    VickyW

    Dublin

    1 review

    3.0

    1 review

    Dined on 1 January 2023

    overall3food2service1ambience4

    Food took a long time- was cold and service was bad - couldn’t get a drink order correctly - disappointing as wings etc are lovely and the kids area was great

    Elephant & Castle - LucanResponded on 3 January 2023Hi Vicky, Sorry to hear about your experience with us. Hopefully we can make it up next time you visit us. E&C Team

    Report
23. D

    Dave

    1 review

    1.0

    1 review

    Dined on 31 December 2022

    overall1food1service1ambience3

    Overpriced for food that was just about warm - €23 for a scoop of mash, half a chicken breast and a tasteless sauce. Chicken wings where good if they had of been served hot, not barely warm. Inconsistency in the drinks also, first passion fruit martini served with a shot of Prosecco, second without. Staff weren’t great, was ignored once or twice by a waitress walking by. When eating our dinner no one checked in to see how our meal was. Our second visit here after our first trip wasn’t great - burgers where really dry.. one of the worst we’ve ever had. Was hoping for a better experience this time but yet another let down.

    Elephant & Castle - LucanResponded on 3 January 2023Hi Dave, Sorry to hear about your experience this time. We always want to learn and get improved. If you could e-mail us on lucanMOD@elephantandcaste.ie that would be great. Kind regards E&C Team E&C Team

    Report
24. E

    Exchef

    Dublin

    1 review

    1.0

    1 review

    Dined on 31 December 2022

    overall1food1service2ambience2

    Nice wings, tough overpriced steak, oily overcooked pasta with next to no seafood

    Elephant & Castle - LucanResponded on 3 January 2023Hi there, Very thanks for your review and feedback. We are really sorry to hear about your experience. We hope to have another shot from you to show how the real E&C standard is like. Kind regards E&C Team

    Report
25. TW

    TraceyW

    1 review

    2.0

    1 review

    Dined on 31 December 2022

    overall2food4service2ambience2

    I would love to be giving a better review. It was our first time here and based on our experience our last time. Service was very poor. It took 4 attempts to get my one and only drink. We did order a second drink which never arrived so after 25 minutes of waiting we decided to pay the bill and go home. I will say the food was lovely. Sharing plate of ribs way too expensive.

    Elephant & Castle - LucanResponded on 3 January 2023Hi Tracey, Very thanks for your review and feedback. We are really sorry you had to wait to long for your drink. We hope to have another shot from you to show how the real E&C standard is like. Kind regards E&C Team

    Report
26. LR

    LiamR

    1 review

    1.0

    1 review

    Dined on 31 December 2022

    overall1food1service2ambience3

    For was quite poor, not very hot, service was slow.

    Elephant & Castle - LucanResponded on 3 January 2023Hi Liam, Sorry to hear about your experience this time. We always want to learn and get improved. If you could e-mail us on lucanMOD@elephantandcaste.ie that would be great. Kind regards E&C Team

    Report
27. CS

    CarlS

    1 review

    4.0

    1 review

    Dined on 31 December 2022

    overall4food4service4ambience2

    Food and service were great, but the music was brutal. It was all at a tempo that was making me feel rushed and riddled with anxiety.

    Elephant & Castle - LucanResponded on 3 January 2023Hi Carl Thank you for your feedback. E&C Team

    Report
28. JS

    JasonS

    1 review

    2.0

    1 review

    Dined on 31 December 2022

    overall2food3service1ambience2

    It took 40 minutes to receive our starters and then another 45 minutes after that for our main course. The kids were completely bored and didn't even eat their food when we eventually got it. The food was nice but the delays are just too long.

    Elephant & Castle - LucanResponded on 3 January 2023Hi Jason, Very thanks for your review and feedback. We are really sorry you had to wait to long for your food. We hope to have another shot from you to show how the real E&C standard is like. Kind regards E&C Team

    Report
29. SF

    SarahF

    New York Area

    1 review

    2.0

    1 review

    Dined on 31 December 2022

    overall2food3service1ambience3

    Love elephant and castle but disappointing time there yesterday. Service is always slow but I no that from previous experience but yesterday it was 40 mins from the time we asked for our daughters ice-cream and the bill at the same time and we had to ask again before finally receiving both. I asked for a side of guacamole for the nachos after asking for 3 things that came with them not to be added and I was charged €5.90 for it... Absolutely shocked!

    Elephant & Castle - LucanResponded on 3 January 2023Hello Sarah, Thanks for your feedback. We are really sorry to see you didn't have the service as it supposed to be. We strive to serve the best food and drinks for all our customers and we hope to have another shot from you to show how the real E&C standard is like. E&C Team

    Report
30. D

    Dean

    1 review

    5.0

    1 review

    Dined on 30 December 2022

    overall5food5service5ambience5

    The food was nice and the staff were very polite and very helpful. I would highly recommend this restaurant.

    Elephant & Castle - LucanResponded on 3 January 2023Hi Dean, Its very good to hear that. Thank you very much for your good review. E&C Team

    Report
31. RB

    RaymondB

    Mayo

    1 review

    3.0

    1 review

    Dined on 30 December 2022

    overall3food3service2ambience3

    Nice, tasty, food but on the pricey side. Good to have in Lucan.

    Elephant & Castle - LucanResponded on 3 January 2023Hi Raymond, Thank you for your feedback. E&C Team

    Report
32. DR

    DeclanR

    Dublin

    3 reviews

    4.0

    3 reviews

    Dined on 30 December 2022

    overall4food5service5ambience4

    Everything was fine food & service wise. Only grip was salt/pepper/vinegar & ketchup were all greasy & took away from the 5star ratings across all sections

    Elephant & Castle - LucanResponded on 3 January 2023Hi Decla, Thank you for your feedback. See you next time, E&C Team

    Report
33. ML

    MarkL

    1 review

    3.0

    1 review

    Dined on 30 December 2022

    overall3food4service1ambience3

    Food is good, service takes a long time and not up to standard. They seem to be understaffed and have too many customers. We flag someone down for everything and didn't even have cutlery on the table. I'd still go as I like the good but would try to at lunch rather than for dinner. Hoping it isn't as busy.

    Report
34. C

    Catherine

    London

    2 reviews

    2.0

    2 reviews

    Dined on 30 December 2022

    overall2food2service2ambience3

    We asked for garlic dip during our starters, it never arrived, the chips with our mains were undercooked, we were never checked on during our meal which meant I couldn’t ask for fresh chips, we tried to get the attention of the waiting staff for 15 minutes to pay our bill and discuss our meal, in the end we went up to the crowded front desk to pay, leaving our half full plates on the table only to find we’d been charged for the dip that never arrived and charged €2 for each glass of miwadi we drank. Poor service and poor value. I emailed to discuss all this and never heard back. Disappointing.

    Report
35. FM

    FabianM

    1 review

    2.0

    1 review

    Dined on 30 December 2022

    overall2food4service1ambience2

    We waited over an hour to get our main course. Not god when we had an appointment elsewhere . Overcharged at the end also. Food was good when we got it.

    Elephant & Castle - LucanResponded on 3 January 2023Hi Fabian, Very thanks for your review and feedback. We are really sorry you had to wait to long for your food . We hope to have another shot from you to show how the real E&C standard is like. Kind regards E&C Team

    Report
36. S

    Sinead

    Dublin

    4 reviews

    1.0

    4 reviews

    Dined on 30 December 2022

    overall1food3service1ambience2

    Service is quite poor…. Staff seem angry and unfriendly. Requests for sauce on the side etc not fulfilled, given desserts with no spoons, hard to get anyones attention. Staff rude when paying. Food only ok… friend had the chicken wings and she was really happy with those, salad I had was only alright, kids food was grand. It’s good if you have kids with you as they can go and play… if it wasn’t for the play area the place wouldn’t be popular. I wouldn’t really recommend

    Elephant & Castle - LucanResponded on 3 January 2023Hello Sinead, Thanks for your feedback. We are really sorry to see you didn't have the service as it supposed to be. We strive to serve the best food and drinks for all our customers and we hope to have another shot from you to show how the real E&C standard is like. E&C Team

    Report
37. OT

    OpenTable Diner

    Dublin

    1 review

    1.0

    1 review

    Dined on 29 December 2022

    overall1food1service1ambience1

    Myself and my partner ate here this evening and unfortunately it was an extremely disappointing experience. The restaurant was moderately busy but by no means full when we arrived,however, other guests began to arrive and were waiting at the reception desk for tables to become ready. These customers didn’t all come into the dining room and instead stood in the doorway holding the doors open. As it is December and is cold, this resulted in a cold draught being directed at where we were sitting. I asked a member of staff if she could ask those waiting to please close the door and she informed me that she couldn’t as some of these people were standing in the porch area. I suggested that perhaps she could ask those people to come into the reception area and then close the door but she said this would not be possible. As the draught consequently made where we were sitting very cold and on the basis that it was apparently not possible to close the door, I asked could we move tables to which the waitress replied she would have to ask the manager. A few minutes later we were moved to a new table which was right beside a large table of 8 which was now empty and had not been cleaned or reset and we subsequently sat beside this dirty table for most of our meal before someone came to clean it and reset it. I reminded two members of staff about our drinks which were very slow to arrive. The chicken wings to start were nice but our main course burgers were very poor. The chips were over cooked and dry, and the burgers were soggy and greasy. Neither of us finished our meal and I left half of my burger and most of my chips. Having worked in hospitality for a number of years I was very disappointed that no one asked us how the meal was as clearly the plates were very full which usually indicates an issue,nor were we asked when we went to pay. As someone with a background in hospitality I felt the level of service was very poor.

    Report
38. CG

    CyrilG

    1 review

    3.0

    1 review

    Dined on 29 December 2022

    overall3food4service3ambience3

    Disappointed to be seated beside children's play area and constant draft from open doors. Ceasar salad very disappointing chicken overcooked and dressing not nice. Rest of food good, wings and chicken burgers. Service very slow however very busy .

    Report
39. OT

    OpenTable Diner

    Dublin

    1 review

    5.0

    1 review

    Dined on 29 December 2022

    overall5food5service5ambience5

    Good service, very relaxing atmosphere. Kids entertained. What more could you ask for!

    Report
40. SO

    SeanO

    1 review

    1.0

    1 review

    Dined on 28 December 2022

    overall1food2service1ambience1

    It took 20 minutes to place our order ..I ordered a mineral water when seated at table and again when waiter took my food order.. it never arrived.. some of my wife’s chicken wings were served cold.. when my wife asked for ice cream to be served in tall glass we were advised that it would not be possible as there were no clean glasses available.. the restaurant was noisy with the background music making it even worse.. there appeared to be ample staff on duty but very badly coordinated

    Report