Elephant & Castle - Rathmines
The menu will feature the same great dishes that make Elephant & Castle a firm favourite. From the fluffy omelettes, caesar salads and juicy burgers, and, of course, those crispy, spicy wings. We’re focusing on friendly, laid-back service; tasty as ever food and a relaxed atmosphere - everything Elephant & Castle lovers have come to expect from a visit to our place. The 110-seater restaurant is spacious and bright, with large windows looking out onto buzzing Rathmines. Comfy booths and oak clad walls with black and white images from Elephant & Castle’s native New York City decking the walls.
Service was slow, tables left uncleared for a long time, slow to be served a drink, food unremarkable, a far cry from the original E&C in Temple Bar years ago
Service was very poor. Server seemed like he would rather be anywhere else. Food was terrible except for the wings. 3 out of 7 meals sent back or not eaten. Server argued about the complaints to make matters worse. Calimari seemed like it was from Iceland supermarket. A lot of kids and noisier than other kid friendly places. The manager did take things off the bill and gave 10% reduction so fair play but would never go back. Tribeca in Ranelagh has wings just as nice and more. No affiliation.
Had a lovely lunch here on a quiet Monday. Staff were extremely pleasant and efficient, particularly Clodagh our waitress. Chicken wings are as good as they say!
Food was great. Service was good. The handsoap in the bathroom was gorgeous & high quality toilet roll, which was a treat.
Hi Sasha, Thank you for taking the time to give us your thoughts, all feedback is very much appreciated! Kind regards, Shannon
Prosecco was flat- bottle must have been opened a long time.
My husband’s food, chicken & mash, was literally floating in sauce- inedible.
My burger was burnt & tasteless- I asked for the thick cut chips & the server told me she didn’t know if it was possible cause they only served them with the steak & I was getting a burger. So I got thin chips which were so well done I could barely chew them- obviously fired more than once. I was willing to pay extra for the thick cut ones but she wouldn’t give them to me.
Service was horrendous- took ages to get cutlery/napkins/water top ups.
The lid wasn’t properly on the vinegar so when I went to pour it on my chips vinegar spilt all over my plate.
Overall just a very unpleasant experience for €65.
Chicken wings were good though to give credit were its due.
The food was just okay. There are lots of other places that have better burgers and chips and for better value. We won't be returning.
Would recommend. Was quiet in the late afternoon. Food was delicious and portions large. Cocktails were made well. Salads were large and filling. Bathrooms were very clean and stylish. Staff were attentive and fun
Hi Denika, Thank you for taking the time to leave us a rating. What a very kind words of feedback as well, the team here will be delighted to hear this! We very much appreciate it! Kind Regards, Darell
This was absolutely terrible, I sent the first plate back and the second was nearly as bad. Dry burger and cold fries. No wonder the place was nearly empty, would not recommend and it wasn’t cheap.
Service has really improved since they first opened. Food was delicious!
The food was terrible. The burger was completely overcooked but still came out cold with a lump of unmelted cheese under it. The club sandwich was also very bad. The chicken was very dry. Service was good and our waitress was lovely. However, will not be back.
Decided against a starter between us and just ordered mains. Our drinks came quickly but then, 45-55 minutes after ordering we were still waiting for our Mains to arrive.
An apology came from a waitress and the mains came a further 10 minutes later. Not exactly prompt in any sense.
On to dessert time then, ordered chocolate tarrine, order taken, came back 5 minutes later to be told not available, but could get everything else.
Then ordered the chocolate sundae fudge dessert, 5 minutes again pass, to be told ‘oh we’ve actually no ice cream(!!), would you like a glass of sorbet?
Then arrives 3 scoops of sorbet. Not a different dessert option. Just sorbet.
My partners dessert also, due to lack of ice cream, came with just cream. But no attempt was made to inform her, it was most related through myself.
Staff try there best here, but are either receiving zero communication from the kitchen or management, or are just forgetting as the shift progresses.(also weren’t informed of specials as we sat down, leading to my partner walking to the board and returning to our table.)
For the prices they’re charging you would expect a much better and well ran experience.
We will be back, as the lime chicken and Elephant Burger were very, very good. But we won’t be in any rush.
Good food can’t make up for obvious and glaring disappointments/flaws, nearly 2 hours from ordering for desserts, for 2 courses. Something isn’t right here.
Bad day at the office. Won’t be back.
Booked table for 19:45 but left standing for 10 minutes. When we sat down we weren’t given menus and had to go back and get them ourselves. Took too long to order, too long to serve. Waitress dropped a chicken wing on me. My main course never arrived and we had to leave to get to the cinema. Food was OK but service was shocking. They did comp us a bit but we won’t be back.
Elephant and castle is my favourite place to eat ever , I go there with my husband and 3 children every while and we always feel welcomed with smiley beautiful staff and management, food tastes the same everytime so we got used to the great taste ,I will be back ofcourse ,just one thing I'd leave a note about is the very loud music ,other than this everything is perfect!
HI Maro, Thank you so much for your lovely words! I'm delighted to hear of how happy you are with everything we're doing here in Rathmines. Rest assured, we will try to keep the music at a more comfortable level for everybody in future. Warmly, Shannon
Service slow especially to place order and order drinks. Burgers poor, overcooked and poor presentation. Chicken wings excellent. Draft beer available but nowhere on menu. Pricey.
Hi Johnny, I am sorry to hear you did not receive the level of service expected from our staff on your recent visit. I would like to discuss this further, if you could get in touch at email@example.com I would appreciate it. Kind regards, Shannon
Chicken wings were nice. Wrong steak delivered and tagliatelle was a bit bland. Burgers were good.
Hi Mary, I am sorry to hear you were disappointed with the food you received on you recent visit. I would like to discuss this further, please get in contact at firstname.lastname@example.org Kind regards, Shannon
The wings are the only nice thing.
The burger was as hard as a rock and dry.
The club sandwich was below par.
Expensive for what u get and the service was only good
Hi Martina, I am sorry to hear of your recent experience. I would like to talk to you a little more about this, please mail me at email@example.com Kind regards, Shannon
Great wings, nice big glasses of wine, friendly and quick service. Good casual dining spot.
Food was disappointing and I had heard great things about it.
Excellent meal and service, cannot wait to come back again.
Service excellent. Staff v attentive. Food v v disappointing
Lovely spacious place,good athmosphere,amazing chicken wings !
We will definitely visit again 😊
Went for the famous chicken wings but we decided to share Chicken wings & steak sandwich - the steak sandwich was fab. Usually the steak that you get in these is rubbery & fatty, this one wasn't. It was tender and meaty, and tasty. I am not a lover of goats cheese so swapped it for mozarella ...that was divine on it. Will definitely be back & i might not share my steak sandwich the next time.
Also great location if you are treating yourself to the fancy Stella cinema - food & then a movie...perfect night out. I drove from Saggart to do this - worth this trip!
Had a nice experience here overall. Food was lovely and we were seated quickly. Only downfall was the waitress forgot part of our order and we had to ask her. When it arrived then it was a bit cold. Apart from that it was a pleasant experience. Will definitely return as food was very fresh.
Nice layout and interior. Shake was good. Menu limited. Burger was average. Over all a disappointment.
I was late but having phoned to advise staff they kept my booking. Food was delicious and the restaurant itself is cosy with very attentive and friendly staff
Lovely staff, nice atmosphere, wings were a little overdone compared to previous visits at e&c in town.
meal was fine but chicken ceasar salad was below average- mounds of leaves , hardly any dressing, a few croutons and some bland chicken and that was it. basically bland chicken lumps with huge, undressed salad leaves. very disappointing- chef needs to rev up the recipe and include some decent dressing with it.
All the staff were brilliant and friendly. The service was quick and the food was plentiful per serving.
The spicy chicken wings were tasty and not too spicy.
Hi there, we appreciate your feedback, delighted you enjoyed our famous wings. Best regards, Marcus.
First time in the new restaurant, the wings did not disappoint 🤣
Horrific save your money and go elsewhere . I booked a table of six for my mothers birthday and everything was fine until the food arrived . I cant fault the waitress she was so lovely and helpful , however the 2 members of staff who i am assuming are managers due to them wearing their own clothes could do with some customer service training - tried to get their attention multiple times to ask about the wait time and for water top up - to which they both put their heads down and ignored on multiple occasions despite our table being joined to the welcome areas where they were both stood . After asking that the food not be separated into starters and mains instead just all together , two baskets of wings arrived ( which i cant fault - only thing ) we then waited over 50 minutes for our main courses - no explanation no reason why it was so delayed as the place wasn't that busy , the worst part of this was that the 6 year old child in the party had to wait over an hour and a half for a plate of cold plain pasta , as she didn't have a starter.
3 burgers in total for the table - dry as anything with no sauce and a handful of chips that looked like it had been thrown on the plate . Everything was dry , from the burgers to the chicken salad , a chicken salad which we were charged €3 extra for the chicken. The club sandwich had a dark black hair wedged in between the bread and meat - accidents happen I get that but it was managed disgustingly . the waitress again I can not fault her she took it away embarrassed and brought it to the two plain clothes staff members , who then stood less than 5 feet away from our table and continued to speak about us openly - pointing at the member of my party who had found the hair explaining " sure she has her hair down its hers ".They sent the waitress back to our table to say it would be taken off the bill - what a horrible situation to put your staff in ! If you cant treat your staff OR customers correctly there is really no hope.
Hi Kelly, I am very disappointed to hear of your experience in our restaurant. Unfortunately You did not receive the high level of service expected from our staff. I would love to discuss this further with you, please email me at firstname.lastname@example.org Kind Regards, Shannon Sweeney
We were very disappointed with our meal we were heading to the cinema so made sure to order as soon as we got in but still it took nearly an hour to get our main courses and I think we only got them at that stage after asking for them. When they arrived they were also disappointing the seafood pasta was not hot to the extent you would be uncomfortable eating it and the steak was over cooked and the chips undercooked but as we were so late getting it we could not send it back just had to leave it and get popcorn at the movies!! Must say our waitress was very pleasant and she did her best to get the food out when we reminded it had not come. Was disappointed as had been really looking forward to trying this restaurant out with lots of fond memories of the temple street branch
Four of us dined here at the weekend ahead of going to see a film close by. We were seated right away as we had booked through Open Table. Drinks were ordered - sparkling water only coming in the 750 ml size! We waited over an hour after our drinks to have our food. We didn't have starters - no one had ordered anything extra ordinary - I had what turned out to be, a cold club sandwich while one of the others had an over-cooked burger, the third a salad while the biggest problem seemed to be with our fourth member who had ordered the chicken with mashed potato - his dinner arrived almost 15 minutes later again. There was no apology ... just an explanation that it took longer to cook the chicken (?)
We were not offered as much as a refill of our water glasses while we waited, let alone some bread, or even an update. Each time we had to ask one of the passing staff for an update on what turned out to be, pretty mediocre food.
The inordinate delay in bringing the food to the table was amazing and I can only assume that the order was lost until we asked about the food.
I eat out a fair bit and love to support local places especially when they are getting off the ground. I love close to Rathmines. I know that s*** happens and food orders get mixed up or lost - no problem with that except you tell the truth! That was my biggest disappointment - being treated like a fool! You don't put food in front of three members of a party of four and leave one waiting. Bad form! You at least offer bread and water to the table or some sort of discount off the bill ... and you don't say that it takes an hour and fifteen minutes to cook a chicken breast and you have the grace to send THE manager over to that table to say, have a coffee on us!
Have little to recommend Elephant & Castle, Rathmines - as they say, you don't get a second chance to make a first impression and mine was not great!
Hi there, Hi there, I am disappointed you did not receive the level of service expected, please mail me personally and we can discuss your experience further. Kind regards, Shannon Sweeney email@example.com
Super nice informative staff and really good food. Great for coeliacs.
Delighted with your review, thank you so much! Kind regards, Shannon Sweeney
Had the signature chicken wings for starter, they never disappoint! Tagliatelle with scallops & langoustine was a little bland which consisted of two scallops & 5 langoustine!!! Burger with black pepper & horseradish was delicious, the fries are amazing. Dessert, lemon tart wirh cream, scrumptious. Service was friendly, attentive and really very good. Will definitely return.
Hi SarahK, Thank you very much for taking the time to share your experience with us, we delighted to hear about your overall experience. We really appreciate your feedback and will discuss it further with our food quality team. Kind regards Alex Castro
Booked a table for two on Saturday, when we arrived we were seated immediately but opposite front door with a lot of traffic and it was cold no problem we were moved immediately. Orders were taken quickly and the food arrived promptly, it was all tasty and portions are good. We even tried dessert which was lovely and great coffee! My only gripe and it's a minor one, is the glass of wine that was ordered was €8,60! When it arrived it was more of a half glass, also the "baby caeser" was€10! Very steep for a bowl of leaves with minimal dressings. However it wouldn't stop me going back
Hi JackieO, Thank you for taking the time to give us your feedback, it is always appreciated. I have spoken to our kitchen/bar management who will no doubt consider your comments accordingly. I am happy to hear you were pleased with your experience with us and look forward to hosting you again soon. Thanks again, Shannon Sweeney
We were waiting for an hour and half for our mains after our starter. The waitress was apologetic but it was still 10.00 before we got our mains (table was for 8.00)
As a result we were very late for our booking in the Stella
food was tasty. wings great as always, burger was an unexpected hit.
service wasn't great.. took a long time to place an order also some spillages caused by wait staff around our table weren't cleared up, so floor near us remained wet.
Hi MarkB, Firstly and the foremost I want to take the opportunity to apologise for your experience with us. Could I please ask you to get in touch on firstname.lastname@example.org to discuss your issues raised further. Kind Regards, Alex Castro
The quality of the food was very poor. My chips were oily and the omelette was fine but very poorly presented. Over priced for very mediocre food.
Hi AoifeM, Firstly and the foremost I want to take the opportunity to apologise for your experience with us. Could I please ask you to get in touch on email@example.com to discuss your issues raised further. Kind regards Alex CAstro
Good atmosphere but overall the food was poor value for money.
Hi TC2019, Thank you for taking the time to share your thoughts. Could I please ask you to get in touch on firstname.lastname@example.org to discuss your issues raised further. Kind regards Alex Castro
Staff were extra patient cause we took a little bit to decide our order. Wings were a bit on the mild side but won’t stop me from going back!