Fine & Fettle

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1. CL

   CLTNY

   Charlotte

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food3service2ambience3

   Service was extremely slow despite it not being crowded at all. We ordered two bottles of wine and both came to the table already corked! When we ordered the second bottle we asked for the same bottle originally ordered and were brought a completely different one that was $10 more in cost than the original. It was already already poured before we realized it. When we brought it to the waitress’s attention she apologized but did not offer to discount the more expensive bottle brought in error. Overall a disappointing dining experience,

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2. OT

   OpenTable Diner

   London

   2 reviews

   2.0

   2 reviews

   Dined on 18 March 2023

   overall2food1service1ambience4

   Waffle was rubbery. Chicken was like jerky. Both obviously reheated. Had to almost beg for coffee refills. Asked 3x for sugar and that never came.

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3. OT

   OpenTable Diner

   New York Area

   2 reviews

   vip
   2.0

   2 reviews

   Dined on 12 March 2023

   overall2food3service1ambience3

   I will say that the ambience was good but this is a hotel restaurant. They were severely understaffed but did they best they could given the circumstances. Food was good but one guest’s order was not put in and arrived 15 minutes later (not charged for this meal at least). All in all, would not recommend unless staying at the hotel and it was just convenient.

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4. VQ

   ValueQualityExperience

   Charlotte

   2 reviews

   vip
   1.0

   2 reviews

   Dined on 6 March 2023

   overall1food1service1ambience3

   clueless server; did not know what was on the menu; did not know how to serve wine, no sampling, no presentation of the cork; the requested wines were not available; server tried to upsell the non available wine to more expensive (other) wine; food came cold from the kitchen; this may be a nw place, there is room to train and to improve.

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5. OT

   OpenTable Diner

   Charlotte

   1 review

   vip
   1.0

   1 review

   Dined on 19 February 2023

   overall1food1service4ambience2

   The one bright spot was the service. Our poor server was the o LT one working that night but handled it like a true professional.

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6. SD

   SeanD

   1 review

   3.0

   1 review

   Dined on 18 February 2023

   overall3food4service2ambience2

   There was one person playing manager, hostess, server, and food runner - so major kudos to Gabbie for holding it down. None of this is her fault at all - it's the fault of management. That being said, I only feel it's constructive to let the restaurant know that their staffing oversight caused my experience to be lackluster across the board. It took 10 minutes for us to even get water. There were several items that had been 86'd for the night, even though our reservation was at 7pm on a Friday. The restaurant is essentially in the lobby of a hotel - which isn't a problem typically. But this one felt like I was literally sitting in the middle of a hotel lobby, there was virtually no division between lobby and restaurant, which made for a terrible atmosphere overall. I won't be returning to Fine & Fettle.

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7. OT

   OpenTable Diner

   New York Area

   1 review

   2.0

   1 review

   Dined on 12 February 2023

   overall2food3service1ambience4

   Very understaffed. Drinks took an hour. ran out of entree options. Overall nice place but leaves a lot to be desired for service.

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8. n

   not4me

   E. Tennessee

   1 review

   1.0

   1 review

   Dined on 11 February 2023

   overall1food1service1ambience1

   We arrived about 3 minutes past our reservation and waited at the hostess stand for a couple of minutes. We were then told we were past the 9:45 last seating and were turned away. I was quite unimpressed considering how many tables were available and that we were truly only a few minutes late. I had made the reservation for my sister who had arrived in from Brooklyn. I have worked in food service and certainly understand the challenges of today’s environment but this seemed quite quite unusual for the QC and very inhospitable. I will not return or recommend.

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