I do not normally leave reviews but I must say I was quite disappointed with the service we recieved on Sunday. I had heard great things but unfortunately our experience did not match up. The bar staff were nice and I liked the popcorn on arrival- a qwirky touch.
Once we went upstairs, the staff came across as flustered and uninterested despite there being a number of empty tables. Plates were slammed onto the table and there was an overall sense that our table was less important then others.
Upon requesting the bill, we then waited 15 minuted to pay, before leaving our table and asking a member of staff where we can pay which was met with a disgruntled “oh, your paying by card!”.. the gentle man (a manager I believe based on his attire) who brought us the bill did busy laps of the room an seemed to ignore the fact that we were ready to pay.
All in all I am no. Sure that we will be back.
To whom it may concern
My partner and I dined in fire on Sunday. It was our first time here and I was so disappointed. We had heard so much good things about it but sadly it didn't live up to ones expectations.when we first entered the ladies that greeted us were fantastic very friendly and welcoming as were the two gentlemen downstairs behind the bar.
We were seated and the lady that took our order wasn't very friendly jug of water was firmly placed on the table. steak knife again flung down and fork was a good distance away from where it was supposed to be! I have worked in this industry for over 10 years so I was expecting a friendly prompt service and for her to at least check on us throughout our meal. Upstairs was very cold and lacked ambience and coziness. It was our first night out in months with no child so we wanted to really enjoy it.
But sadly this wasn't the case at fire. The meal came to 178 euro which wasn't worth it at all for lack of service. As it was a Sunday it wasn't too busy so there was absolutely no excuse for it.There was three people on the table beside us and we overheard them talking to and they were not happy. They left very quickly after their main course.
I never ever leave a bad review but unfortunately this one time I had to. Usually when we go for dinner it would be to marco Pierre whites. Which I will look forward to going back to.
Look forward to your response
This was a first occasion to have Sunday Lunch in FIRE Restaurant. They have signature roast beef disjh for two, which we went for. It was very good, and very filling. So come on empty stomach is the guiding principle
We had a special occasion in our family, we were well looked after and all enjoyed our day immensely. The venue is superb as was the food which made the visit extra special.
Overall I have to say I was disappointed. Our starters were lovely we both had the prawns but our mains sadly were not very good. I ordered the pork which was extremely overcooked and lacked any flavor. My partner had the lamb which was cold when it was served to him. We both instantly regretted not ordering steak which seemed to be the specialty. We both ordered from the A la Carte menu starter and main when we got the bill we were very surprised to see we had been charged for the 3 course special menu which was more expensive even though neither of our dishes we had ordered for our main were on this menu and we were charged an extra supplement for our starters the wood fire prawns. The overall difference in the Bill was 24 Euro. I would have passed this off as an honest mistake had I not earlier seen a post on trip advisor about a similar problem and was very much saddened to see that this must be a common occurrence. We were celebrating our anniversary and even though we didn't order a dessert we had a lovely plate and scoop of ice cream brought to us with happy anniversary written on it which was a lovely touch. I don't think I would be put off going back in the future but I wouldn't be in a rush when there are so many great restaurants in the vicinity.
I had a really fabulous night in Fire Saturday with my husband and friends, the atmosphere was so nice and relaxing, I will defiantly return! The food was just delicious, service was 10/10. Overall experience was excellent.
I've been to Fire a few time and I usually love it. This time wasn't the best though. We were left waiting several minutes before being greeted at the door. The food wasn't as nice as usual and the restaurant was very loud. Not satisfied overall....
I was so disappointed in the whole night here it was my dads 80th birthday party we had the private dining room and they set up 3 separate tables which ment we had our backs to each of the tables,the food wasnt great for the price we paid they put bottles of water on the tables and kept filling our glasses but didnt or wouldnt think to mention to us that it would cost €100 for the water alone €4:50 a bottle of water by the way,i could go on about this place but i havent to time to get annoyed i just wont be going there again neither will the 20 people that was with me.
Excellent professional service and top quality food. We felt welcomed and valued from the moment we arrived, the menu allowed for a variety of options and our meal was exquisite. A romantic experience we will never forget and we look forward to returning.
Fantastic restaurant, great food & outstanding staff.
We got 3 different dishes. The prawns were tasty if small, but the pasta and hake were disappointing.
Had an excellent dining experience here. It has the perfect combination of fine dining without being too pretentious. The menu offered plenty of choice at reasonable prices. I highly recommend the steak, probably the best I’ve had in Dublin. Service was extremely quick with friendly staff. I’ll definitely be coming back.
Our valentines dinner was lovely, the food was really good, one of the best steak I’ve ever eaten, I would recommend it and I would be back...
It was Valentine's Day, which to my husband and me is a very special occasion. I booked our table a week in advance, the only available time was 5.30, although until 6.30 it Fire was fairly empty of patrons, but the number of staff on the floor constantly running around was beyond me. Unfortunately, we were seated on the corner exactly along 2 of their "paths", so during our dinner waiters&hostesses and various gentlemen in suits with hands free wires were passing by at my left and husband's back, touching us on occasion, and that constant commotion was both distracting and source of constant noise. Otherwise the place was fairly quite (although noise on V day would be very understandable) which was ridiculous in an fairly empty restaurant. I must say we finished out meal quicker than planned and left in 1 hour, wanting this experience to end. I doubt I will go back, which is sad.
As always we had a fabulous evening at fire on February 13th. A lovely welcoming atmosphere, amazing staff and outstanding service. Food was sensational. A fabulous night altogether. We look forward to returning very soon.
Lovely meal, great venue, very happy overall. Would recommend.
Lovely Sunday lunch!
Amazing food in a great venue with a great atmosphere, well done folks 👍
Immediately shown to our table and service was exceptional. Server was so nice and helpful.
Definitely go again for dinner.
First time in FIRE we will definitely be back ... delicious food and wonderful service.. a little noisey where our table was .. near a service counter ... but otherwise lovely experience
It was my first time at Fire. I was there for my siblings birthdays and found the food very nice. I found the customer service to be very good. The wait staff in particular were excellent and very solicitous.
It was our first time at Fire and we both loved it. The food and service was fantastic.
Loved fire when we came two years ago and didn’t disappoint again this time!
Fabulous food! Brilliant cocktails! Great staff!
Booking was very easy with OpenTable
Service on arrival (14 people) was a let down, one member of staff trying to organise
Ordering initial drinks in the bar was slooow and staff had to be reminded multiple times :(
Starter/Maincourse was good. Deserve was just okay. €50 a head (not incl wine) it was not at all wow.
We’re going to take our business else where in future.
Nice restaurant, friendly staff, good service but expensive.
Another good meal had in this gem of a restaurant. Lovely relaxing environment. No fault with anything
Ordered from Sunday lunch menu - ordered roast beef as chicken had sold out. Food cooked as ordered and tasted lovely. Service also really good. Good value for money.
Overall very good and cooked well but the food wasn't very hot
Our family always seem to end up here for celebrations and birthdays. Another lovely visit to Fire was had last week. Will always come back😊