Braxton Brewing Co - IGLOOBAR

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1. JD

   JDIX

   Houston

   4 reviews

   vip
   4.0

   4 reviews

   Dined 4 days ago

   overall4food5service3ambience5

   Over great. Very small roof top menu.. Better for after dinner spot.

   Braxton Brewing Co - IGLOOBARResponded 1 day agoThanks for the feedback! Please reach out to social@braxtonbrewing and let us know how our service was lacking.

   Report
2. NP

   NikkiP

   Cincinnati

   1 review

   3.0

   1 review

   Dined on 22 January 2023

   overall3food3service3ambience3

   We didn’t get to go due to bad weather- we’ve called twice just to see if the reservation could be rescheduled to which we were told a note would be left for the manager and we’d get a call back. 3 days later, no call. I know on the website it says no refunds for bad weather, im not trying to get my money back- id still like to go but dont understand why my reservation couldn’t just be rescheduled

   Braxton Brewing Co - IGLOOBARResponded 7 days agoHey Nikki- thanks for the feedback and I apologize for the experience. Igloo related issues are handled via social@braxtonbrewing and/or via OpenTable. Feel free to shoot me a message and we can work this out for you.

   Report
3. d

   denisek

   Cincinnati

   3 reviews

   5.0

   3 reviews

   Dined on 21 January 2023

   overall5food5service5ambience5

   As always we just love the Igloos! Added PLUS was the amazing food they now serve! Beer was great and we really enjoyed the new overhead heaters, so comfy and warm!

   Braxton Brewing Co - IGLOOBARResponded on 24 January 2023Thanks so much, Denise. We appreciate the awesome feedback & are so glad you enjoyed our space and service. Cheers!

   Report
4. MR

   MeaghanR

   1 review

   5.0

   1 review

   Dined on 21 January 2023

   overall5food3service4ambience5

   They forgot our food but comped it! Otherwise wonderful and so fun. Highly recommend

   Braxton Brewing Co - IGLOOBARResponded on 24 January 2023Hey Meaghan- thanks for the feedback. I'm so sorry about the food mishap but am happy to hear staff handled the situation. Please come back visit anytime. Cheers!

   Report
5. MS

   MissyS

   1 review

   5.0

   1 review

   Dined on 21 January 2023

   overall5food4service5ambience5

   Great time. Not a huge food selection but it was good. Our server/bartender was fantastic. Highly recommend

   Braxton Brewing Co - IGLOOBARResponded 7 days agoThanks for the review, Missy! We're so glad you were able to come and enjoy our igloos. Come back and see us! Cheers!

   Report
6. SS

   StephanieS

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on 20 January 2023

   overall5food4service5ambience5

   We reserved an Igloo for a friends birthday. There was 6 of us which was perfect even though it fits 8. It was warmer in there than expected and we had fun.

   Braxton Brewing Co - IGLOOBARResponded on 23 January 2023Glad you enjoyed your visit, Stephanie! Thanks for the review!

   Report
7. TK

   TanyaK

   Cincinnati

   1 review

   5.0

   1 review

   Dined on 19 January 2023

   overall5food5service4ambience5

   Loved the atmosphere!! Food was great! Didn’t like that you had to go pick up your beers and order food at the bar. But overall a really cool experience!

   Report
8. TF

   TamF

   Cincinnati

   18 reviews

   vip
   5.0

   18 reviews

   Dined on 14 January 2023

   overall5food4service5ambience5

   Fun time had by all! The upgrade to the heaters made for a very comfortable night.

   Braxton Brewing Co - IGLOOBARResponded on 17 January 2023So glad you enjoyed our space! Thanks for the review. Cheers!

   Report
9. T

   Tbaggins

   Cincinnati

   2 reviews

   4.0

   2 reviews

   Dined on 8 January 2023

   overall4food3service5ambience5

   We had a fantastic time in the igloos at braxton. We didn’t have any food; but the bartender upstairs was very accommodating and the atmosphere was great. Very warm inside the igloos. Only downside was bathrooms are on the first floor and the igloos are on the 3rd. Either way I’d do it again for sure!!! Thanks Braxton!!

   Braxton Brewing Co - IGLOOBARResponded on 12 January 2023Thanks for the review! Come back and see us anytime!

   Report
10. KS

    KaylaS

    1 review

    5.0

    1 review

    Dined on 6 January 2023

    overall5food3service5ambience5

    Did not have food, so don't know about that, but everything else was wonderful. Would definitely revisit.

    Braxton Brewing Co - IGLOOBARResponded on 9 January 2023Thanks for the feedback, Kayla! Come back and see us anytime!

    Report
11. OT

    OpenTable Diner

    Orlando

    1 review

    4.0

    1 review

    Dined on 1 January 2023

    overall4food3service3ambience4

    Great experience

    Braxton Brewing Co - IGLOOBARResponded on 3 January 2023Hey there & thanks for the feedback! Please reach out via social@braxtonbrewing & let us know how to service aspect to your visit as lacking.

    Report
12. NB

    NellieBee

    1 review

    5.0

    1 review

    Dined on 30 December 2022

    overall5food5service5ambience5

    Great atmosphere. First time using the igloo bar. We said we will definitely be back!

    Braxton Brewing Co - IGLOOBARResponded on 2 January 2023So great to hear you enjoyed our Igloobar! Thanks for the review & Happy New Year!

    Report
13. S

    Shirley

    1 review

    3.0

    1 review

    Dined on 28 December 2022

    overall3food1service3ambience3

    Wish there were more food options. I am older than most, and handicapped, bathroom could have been closer.

    Braxton Brewing Co - IGLOOBARResponded on 31 December 2022Hey Shirley- thanks for the review. We have bathrooms located on both our second and first floors that are accessible via elevator. Please reach out via social@braxtonbrewing and let us know how your experience was lacking. Thank you & we hope to host you again!

    Report
14. A

    Audrey

    Cincinnati

    2 reviews

    5.0

    2 reviews

    Dined on 23 December 2022

    overall5food5service5ambience5

    Loved this! Super easy, quiet (aside from music playing). Blankets and pillows provided. The empanadas and drinks are great!

    Braxton Brewing Co - IGLOOBARResponded on 27 December 2022Thanks, Audrey! Please come back and see us anytime!

    Report
15. KD

    KerryD

    Cincinnati

    27 reviews

    vip
    4.0

    27 reviews

    Dined on 23 December 2022

    overall4food3service5ambience5

    We came to Igloobar on the night the mini blizzard was to hit.... it was a fun experience as the snow fell on our igloo.... this was our 2nd time at the Igloo Bar Food choices are meh if you have allergies... There is absolutely nothing for a person to order that has food allergies. Something that management should note. Other than the food issue, the drinks, beer and hot chocolate adult beverages were great. We will be back, but we will eat elsewhere prior to coming.

    Braxton Brewing Co - IGLOOBARResponded on 28 December 2022Hey Kerry. I totally understand that our limited menu may be difficult for those with diet restrictions. Please reach out next time prior to your reservation nd we'd be willing to make an exception to allow food to be brought in to accomodate. Other than that, I'm glad the service was great & hope you come back to visit us!

    Report
16. H

    Hannah

    1 review

    3.0

    1 review

    Dined on 18 December 2022

    overall3food1service2ambience4

    Overall, very aesthetically pleasing. The roof top was gorgeous. However, I wish there would have been more food options available.

    Report
17. LR

    LauraR

    Cincinnati

    9 reviews

    5.0

    9 reviews

    Dined on 18 December 2022

    overall5food5service5ambience5

    It was so much fun. We had great spiked cider and honey butter with banquettes. We definitely do it again.

    Braxton Brewing Co - IGLOOBARResponded on 19 December 2022That's great to hear, Laura, and we appreciate the great review! We look forward to hosting you again. Cheers!

    Report
18. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 18 December 2022

    overall5food3service5ambience5

    Awesome evening! Will be back❤️

    Braxton Brewing Co - IGLOOBARResponded on 20 December 2022Thanks so much for the review! We look forward to hosting you again!

    Report
19. OT

    OpenTable Diner

    Las Vegas

    2 reviews

    4.0

    2 reviews

    Dined on 17 December 2022

    overall4food3service4ambience4

    I liked the igloo for the novelty and it was warm for the first hour but it got chilly as the night went on so just make sure to dress in layers. I would have preferred more casual furniture inside since the food options are so limited. I also agree with another reviewer that it would be nice to order drinks through an app instead of having to order at the bar. We must have overlooked the Bluetooth speaker so we played music on our phone. The igloos were far enough away from each other that it did feel very private. Overall, it was a cute experience with delicious drinks!

    Braxton Brewing Co - IGLOOBARResponded on 20 December 2022Thanks for the review! It does get chilly in the winter months and we suggest folks dress accordingly. We promise that we're listening and will continue to make changes to improve guest experience, including ordering options. Bluetooth speakers are available upon request with bar staff.

    Report
20. SC

    SteveC

    Cincinnati

    2 reviews

    4.0

    2 reviews

    Dined on 16 December 2022

    overall4food4service4ambience5

    The Igloos were fun... the food and beverages were good (lots of Braxton beer options and most cocktail options were available) and our party enjoyed them. The only frustration was there was not wait service at the igloo- we had to zip in/out of the igloo anytime the group needed something which ended up being a bit of a burden for the person sitting next to the entrance. As we paid an extra reservation fee I thought wait service should be included. That being said, it was fun, the tent was warm, our bar server was great, enjoyed the food and would do it again (just would sit opposite the entrance of the tent next time)! This was also my first visit to Braxton but hope to check it out again soon.

    Braxton Brewing Co - IGLOOBARResponded on 19 December 2022Hey Steve- thanks for the review! We are listening with open ears to improve our guest experience and take these things into consideration. That aside, we're so glad the service & product held up. We look forward to hosting you again! Happy Holidays!

    Report
21. OT

    OpenTable Diner

    Cincinnati

    5 reviews

    5.0

    5 reviews

    Dined on 15 December 2022

    overall5food4service4ambience5

    Great first igloo experience. Suggestion on being able to order drinks and food to igloo threw an app. It was warm and cozy inside.

    Braxton Brewing Co - IGLOOBARResponded on 17 December 2022Thanks for the review! We will continue to make changes that lead to more efficient service and a better guest experience. We hope to host you again and exceed expectations!

    Report
22. JP

    JenP

    1 review

    2.0

    1 review

    Dined on 11 December 2022

    overall2food1service2ambience3

    Don’t eat the food Braxton offers, just eat before you go.

    Report
23. KB

    KiaraB

    Cincinnati

    1 review

    5.0

    1 review

    Dined on 11 December 2022

    overall5food5service5ambience5

    Probably one of the most fun experiences I have done with my friends. We will definitely be making this an annual outing!

    Braxton Brewing Co - IGLOOBARResponded on 13 December 2022Hey Kiara! Thanks so much for the review. We're glad you were able to enjoy our igloos and look forward to hosting you again!

    Report
24. G

    Greg29

    1 review

    5.0

    1 review

    Dined on 8 December 2022

    overall5food5service5ambience5

    The staff, the view, the lights, the food…. It was a beautiful night.

    Braxton Brewing Co - IGLOOBARResponded on 10 December 2022Thanks for the review, Greg! We're glad you joined us and look forward to hosting you again!

    Report
25. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 4 December 2022

    overall5food5service5ambience5

    Really enjoyed our time at the igloos ! The igloos are super warm and you are far enough from others so the noise level is low. The beer selection per usual at Braxton is great as well !

    Braxton Brewing Co - IGLOOBARResponded on 10 December 2022We're glad you enjoyed our Igloobar! Please come back and see us again this season.

    Report
26. T

    Terra

    1 review

    3.0

    1 review

    Dined on 2 December 2022

    overall3food2service3ambience1

    Please bring back the loveseats. The dining tables and chairs are neither comfy nor support the ambiance.

    Braxton Brewing Co - IGLOOBARResponded on 10 December 2022Hey Terra- thanks for the feedback! We're sorry about the couches. Our aim was to provide guests with more room for food and beverage. Come back and see us anytime!

    Report
27. DC

    DanC

    Austin

    1 review

    5.0

    1 review

    Dined on 26 November 2022

    overall5food4service4ambience5

    Celebrated my wife’s birthday with friends and family but a special occasion is a pre requisite to enjoy the rooftop

    Braxton Brewing Co - IGLOOBARResponded on 10 December 2022Thanks for the review, Dan! I'm so glad you enjoyed your time at the Igloobar. We'll continue to work on our service and food aspects so that they exceed expectations during your next visit.

    Report
28. JB

    JulesB

    Cincinnati

    55 reviews

    vip
    3.0

    55 reviews

    Dined on 26 November 2022

    overall3food3service1ambience3

    3rd year doing the igloos-which overall is a fun/different experience… especially with the varied NKY weather-it’s something unique to do in winter with a group! Unfortunately we found the service to be non-existent this year… at best you walk to the counter to order any beer/snacks your group needs but a couple of us wanted drinks that are only on-tap on the 1st floor… so since there is no waitress you have to take the elevator down yourself and get it. In past years we were able to order appetizers ahead-which were delivered to the igloo and a waitress took drink orders a couple times. It’s hard to believe you get zero wait service with the igloos now-odd especially since you pay $35 fee just to reserve it. We tipped our server quite well the past years btw. Also not a fan of the new furniture… used to be comfy low couches and seating with a coffee table. Now just a round table with hard wooden chairs. The old igloos had more personality & comfort. I really am quite a fan & supporter of this Braxton’s in general and have been dozens of times. Just leaving this igloo feedback in the hopes it will revert back to the previous years.

    Braxton Brewing Co - IGLOOBARResponded on 10 December 2022Thanks for the feedback, Jules! I apologize that you found the service lacking. I assure you that we are always working to improve guest experience and will continue to address issues with staff if/when they arise. With a maximum capacity of 80, we do feel that bar service is the best way to make sure guests are handled in a timely manner. The tap selection is smaller upstairs due to space, but we'll continue to try and have a wide selection of beer styles, cocktails, wine, and seltzer.

    Report
29. J

    Jess

    Cincinnati

    4 reviews

    5.0

    4 reviews

    Dined on 26 November 2022

    overall5food5service4ambience5

    So much fun! We went for my birthday, and they gave us our own speaker for our igloo. The bartenders were both super nice, and we were able to know exactly when last call was. There is an elevator or stairs to get up there! Very friendly environment.

    Report
30. GR

    GinaR

    Cincinnati

    3 reviews

    5.0

    3 reviews

    Dined on 26 November 2022

    overall5food5service5ambience5

    Loved this! Great atmosphere.. good food.. great beer! The only thing I would change is the ability to rent 5 hrs back to back. Will rent again!

    Report
31. JH

    JenniferH

    New England

    7 reviews

    5.0

    7 reviews

    Dined on 25 November 2022

    overall5food5service5ambience5

    This was our first visit here & it was quit nice. We didn’t know what to expect. There’s no wait staff. You order at the bar & carry everything yourself back to your igloo. Nobody bothers you, which is nice to have privacy. Would definitely recommend & go again.

    Braxton Brewing Co - IGLOOBARResponded on 10 December 2022Thanks so much, Jennifer! We look forward to hosting you again!

    Report
32. CO

    CassidyO

    Cincinnati

    20 reviews

    vip
    5.0

    20 reviews

    Dined on 20 November 2022

    overall5food5service5ambience5

    My friends and I enjoyed the igloo and we loved it. Our igloo was decorated beautifully and it was warm! The festive holiday drinks were an added touch. We will definitely be back in the next winter season!

    Braxton Brewing Co - IGLOOBARResponded on 2 January 2023Thanks so much for the review, Cassidy. We're glad you enjoyed our space and look forward to hosting you again!

    Report
33. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on 19 November 2022

    overall2food2service2ambience4

    First of all there were huge dogs in the restaurant when we walked in. That just wasn’t sanitary to us. And our empanadas were not cooked all the way. They were cold. When I tried to return a drink because it wasn’t good, I was still charged for another drink plus that one. Now the igloo was nice. I liked being able to use the Bluetooth speaker. I would’ve liked to have had a server take our orders and bring the drinks to us instead of having to come out in the cold to get the drinks and place food orders. Oh and the website advertised wings but there were no wings available.

    Braxton Brewing Co - IGLOOBARResponded on 10 December 2022Thanks for the review. We appreciate any and all feedback and apologize that your igloo experience was lacking. Braxton is a dog friendly location and we have as many four-legged regulars as two-legged! We are working hard to improve guest experience, including food and beverage execution. We hope to host you again and exceed expectations!

    Report
34. o

    omero

    1 review

    5.0

    1 review

    Dined on 19 November 2022

    overall5food5service5ambience5

    Very friendly wait staff. Great drinks, great food.

    Braxton Brewing Co - IGLOOBARResponded on 10 December 2022Thanks for the great review. We're so glad our staff made you feel at home & that you enjoyed our products! We'd love to host you again. Cheers!

    Report
35. R

    Rara

    Cincinnati

    10 reviews

    3.0

    10 reviews

    Dined on 13 November 2022

    overall3food1service4ambience5

    The location and atmosphere was great. The food was limited to begin with. Then they were out of half the items we wanted to order from that limit menu. Drinks were great and staff was wonderful. We may try again.

    Braxton Brewing Co - IGLOOBARResponded on 10 December 2022Thanks for the review! We appreciate the feedback. We are working hard to keep items in stock and apologize for not delivering. We hope to host you again and exceed expectations.

    Report
36. SH

    SherryH

    1 review

    5.0

    1 review

    Dined on 12 November 2022

    overall5food5service5ambience5

    When I tell you I had an amazing time at the Igloo bar. The ambience, drinks, and food was amazing. My party and I laughed all night. The empanadas were great. My daughter ordered some online for the holidays. The snowball drink was so good. I thought I was going to have to call an Uber after the 2nd one The one little bitty surprise was the limited menu. But with everything else being amazing we quickly got over it

    Braxton Brewing Co - IGLOOBARResponded on 10 December 2022Thanks for the review, Sherry! We're so glad our staff delivered and that you were able to have a fun night out with friends. Come back and see us anytime!

    Report
37. OT

    OpenTable Diner

    Toronto

    1 review

    4.0

    1 review

    Dined on 11 November 2022

    overall4food5service4ambience5

    We loved the Igloo experience and would definitely do it again. There were sometimes long waits on the rooftop to get drinks/order food which was a little disappointing since the Igloo has a time limit. We also wished that there were some or at least one dark beer (stout/porter) on the rooftop. We had to go to the downstairs bar to get those. The mixed seasonal drinks were excellent!

    Braxton Brewing Co - IGLOOBARResponded on 10 December 2022Thanks for the review! We apologize for the long wait times and will continue to work on our efficiency to improve guest experience. We hope you join us again and we exceed expectations. Cheers!

    Report
38. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 11 November 2022

    overall5food4service4ambience5

    We had a great r

    Braxton Brewing Co - IGLOOBARResponded on 10 December 2022Thanks for the review! Cheers!

    Report
39. RY

    RebeccaY

    1 review

    3.0

    1 review

    Dined on 9 November 2022

    overall3food1service2ambience3

    I was told before I even booked the igloo that we would be able to order food from a local Empanada restaurant who would deliver it to Braxtons and they would then heat it up….. And was told several times we could not bring food in!! I was extremely upset when my party of 6 people all arrived..said they were all hungry… and we asked the bartender if we could go ahead and order food We were told they had no kitchen and if we wanted to eat we would have to go out Get something and bring it back! I had received several emails regarding my reservation before hand… but none of them mentioned my not being able to order food in as I was originally told.We had to wait til 6:30 and then go out to eat.. I certainly would have made other arrangements for my guests if I knew this before hand! I would consider booking it again but only if we can get served food or bring in food…

    Braxton Brewing Co - IGLOOBARResponded on 10 December 2022Thanks for the review, Rebecca. I'm so sorry your Igloo experience was lacking. We do offer a limited menu including 5 flavors of empanadas with dipping sauces, Bavarian soft pretzels with beer cheese and mustard, and two butter boards-1 savory, 1 sweet-served with a baguette. Feel free to reach out personally at social@braxtonigloo so we can discuss your experience and why you were not offered these items. Thank you!

    Report
40. R

    Rachel

    1 review

    2.0

    1 review

    Dined on 6 November 2022

    overall2food1service1ambience3

    Set up is nice. Idea is nice. But I spent $35 to reserve an igloo and when I showed up for my allotted time I was told “you can pick whatever igloo they’re first come first serve” so I could have no spent $35 and still had one of the igloos. And they need to have the igloos closed when it’s 60 degrees plus. It was like being stuck in a plastic bag under the sun. Bad experience and a waste of money

    Braxton Brewing Co - IGLOOBARResponded on 9 November 2022Hi Rachel - thanks for the feedback, our team member must have misspoken as all igloos are prior reservations but since they're all decorated the same way, we allow customers to pick which one they'd like to sit in. As for the temperature, we apologize for the unseasonably warm weather in November, but we're hopeful that our team let you know you can enjoy the entirety of the rooftop if you'd like. Hope to have you back again soon.

    Report