John Anthony - JW Marriott Hotel Hanoi

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1. OT

   OpenTableVIPDiner

   New York Area

   47 reviews

   vip
   2.0

   47 reviews

   Dined 5 days ago

   overall2food2service2ambience1

   Disappointing. Second time at John Anthony. Hoping this bad experience was an isolated one. Reading the other reviews, though, I am not sure. Our issues are: 1. Disorder. Food was ordered and came 20-25 minutes later, but in "stages." The whole meal lasted two hours because it seems as though each part of our order was spaced out. For instance, one of my group got their meal, while another had to wait ten (10) minutes for theirs. 2. Heat of Food. None of the "hot" foods were served hot, at best they were lukewarm. 3. Noise. There was a family party they plopped right in the middle of the restaurant. Children were running around screaming and crying. When they were not, they were on their smart devices watching videos w/ the volume quite loud and annoying. 4. Confusion. Not clear who was in charge of the table. Who were servers? bussers? carriers? Given the price paid, I would not return or recommend.

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2. EM

   EMIK

   Vietnam

   1 review

   5.0

   1 review

   Dined on 3 June 2022

   overall5food5service5ambience5

   Perfect!! I’d like to visit here again. And recommend to my friends.

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3. OT

   OpenTable Diner

   Vietnam

   1 review

   5.0

   1 review

   Dined on 17 February 2022

   overall5food4service5ambience5

   Good food and nice staff

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4. T

   Thomas

   1 review

   2.0

   1 review

   Dined on 23 December 2021

   overall2food3service3ambience3

   This is the 2nd year that my wife & I celebrate our anniversary in John Anthony I will say overall the meal was “Fair” (and in this rating system “Fair” is 2 stars) BUT item #1504 Steamed (Shrimp) dumpling with salmon role is TOTAL RIP-OFF in my opinion I have had read the menu before, and knows that the dim-sum at night in John Anthony isn’t cheap When I paid the bill, it was around VND 1 million more expensive than the bill last year (VND 3.5 million in total. I remember last year was around VND2.5mil) After we were home, after looking into the bill clearly, I then realize that the 3 pieces of shrimp itself costs more than VND1.1mil !!! --- and so 1 salad, 2 bowls of soups, a dish of roasted duck, a dish of vegetable & a crab noodle costs ONLY VND2.4mil (equivalent to around 6 pieces of stupid dumpling!) First of all, I am willing to take at least 51% of responsibility for this incident (the rest will be born by the one who design the menu and setting such ridiculous price) Look at item #1502 & 1503, dumplings with sea cucumber & siew mai with baby abalone How can shrimp dumpling with salmon eggs (same salmon eggs on AEON Mall sushi) be 3 times as expensive as sea cucumber & baby abalone? How can 3 pieces of shrimp dumplings give more value (and costs more) than item #1106 a whole chicken with mini abalone??? Again, I will take at least 51% of responsibility --- but I can’t help feeling being ripped-off on our anniversary dinner Should we come back next year? Or should we visit Inter-Continental Landmark 72 before considering coming back? I can support all of my opinion below with photos

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5. S

   Shin

   Cincinnati

   1 review

   5.0

   1 review

   Dined on 19 November 2021

   overall5food5service5ambience5

   It was great. The foods are all tasty. and the server was very kind.

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6. KO

   KOIZTADAO

   Vietnam

   1 review

   4.0

   1 review

   Dined on 29 October 2021

   overall4food4service5ambience3

   Overall, I was very happy, but I would like to make a few comments. 1. 1. The air conditioner was turned on for a while, and the cold air from above hit the food, and the food cooled quickly. After that, I asked him to weaken it and improved it. 2. There were many loud Vietnamese toasts from customers across the wall. 3. I ordered a Peking duck and set aside the skin in front of us, but the meat was scarce. After that, the meat part was taken away to the kitchen and did not come out as another extra dish.

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7. M

   Marianne

   Vietnam

   1 review

   5.0

   1 review

   Dined on 9 April 2021

   overall5food5service5ambience5

   If you love dim sum look no further. Absolutely fabulous food, best of its kind in Hanoi.

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8. OT

   OpenTable Diner

   Vietnam

   1 review

   5.0

   1 review

   Dined on 2 April 2021

   overall5food4service5ambience5

   The staff were nice to us, especially Mia! We enjoyed the date sm

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9. SP

   StephenP

   1 review

   5.0

   1 review

   Dined on 28 November 2020

   overall5food5service5ambience4

   The hotel that John Anthony is in was chaotic at best on that night. The restaurant was exceellent, the food was excellent. All aspects of service and atmosphere were excellent. The booking was for 8pm and had to wait til 8.30pm to order, although we were seated as soon as we got there. Other than that, all i can say is excellent.

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10. TL

    TungLM

    1 review

    5.0

    1 review

    Dined on 9 November 2020

    overall5food5service5ambience5

    Everything is good for a dinner with business Partner. A little bit noise from other customer but it's still ok. Food & Services are perfect.

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11. JW

    JeffW25

    Vietnam

    2 reviews

    2.0

    2 reviews

    Dined on 14 February 2020

    overall2food3service2ambience2

    Sometimes a weird odor from the staff Continuously opened door from outside Grumpy attitude of the staff when ordering Did not received a nice seating location

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12. SW

    SzeWei

    1 review

    4.0

    1 review

    Dined on 28 January 2020

    overall4food4service4ambience4

    Awesomeness, great good great ambience. Love the menu, special dim sum menu

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13. T

    Terry

    1 review

    4.0

    1 review

    Dined on 17 January 2020

    overall4food4service4ambience5

    it was good time to enjoy dimsum lunch. But one of my friends complained that some of dishes was a little bit salty.

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14. DO

    DONGCHANL

    Vietnam

    1 review

    3.0

    1 review

    Dined on 7 September 2019

    overall3food3service3ambience4

    even many guests and busy , staffs have to change dishes if new food come but just change if request,

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15. OT

    OpenTable Diner

    Vietnam

    1 review

    4.0

    1 review

    Dined on 20 August 2019

    overall4food5service3ambience4

    The food is good but service quite slow

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16. HL

    HenryL

    1 review

    3.0

    1 review

    Dined on 7 August 2019

    overall3food3service4ambience5

    Compared to other Crystal that I frequent in Singapore and Hong Kong, this one in Hanoi fell short. The Peking duck is pre-cook which is not good, then they ran out of sea cucumber and the roast pork, which is a Crystal Palace special was not available even after my order was taken.

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17. JN

    JamesNguyen

    1 review

    5.0

    1 review

    Dined on 13 July 2019

    overall5food5service5ambience5

    Rick and Mia were the people served my table in that night, everything was on point. The best I noticed is the attitude of the staff was professional You should not miss the dim sum and Beijing duck.

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18. N

    Naka

    Vietnam

    1 review

    5.0

    1 review

    Dined on 18 June 2019

    overall5food5service5ambience5

    Great services Great food Price reasonable Good environment

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19. GP

    GraziaP

    London

    3 reviews

    3.0

    3 reviews

    Dined on 17 June 2019

    overall3food3service5ambience3

    The staff is excellent, very attentive and kind. We asked for a table next to the window. However, we had to change it as we were put next to another big, noisy table. The staff was very accommodating but they should have thought about it before maybe. Also, the food was good but not excellent. Although the pork belly was excellent. Of course, prices are extremely high.

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20. c

    chiaki

    1 review

    4.0

    1 review

    Dined on 1 May 2019

    overall4food4service4ambience4

    Good food, good service, good view, spacious restaurant.

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21. G

    Golft

    1 review

    5.0

    1 review

    Dined on 7 March 2019

    overall5food4service1ambience2

    service is very very slow, I had ordered 7 menu but I took more than 2.5 hrs to finish my dinner When I followed up with Staff, they just informed that the kitchen was very busy we are so sorry that's it. if your kitchen was busy, you should inform me since I started 1st order these effected to food test a lot since we have to wait for long time until next order to be served so we are not feel delicious anymore :( please improve this point

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22. MS

    MartynS

    1 review

    3.0

    1 review

    Dined on 3 February 2019

    overall3food3service3ambience2

    We found that the noise level was unacceptable and the server were not too concerned about our particular circumstance.

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23. YN

    YoshinoriN

    1 review

    5.0

    1 review

    Dined on 20 September 2018

    overall5food5service5ambience5

    Original real nice Chinese food with good service and nice atmosphere.

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24. VP

    VanessaP

    1 review

    1.0

    1 review

    Dined on 22 August 2018

    overall1food2service1ambience3

    This is an expensive restaurant in a 5-star hotel, so I expect very professional service level. My business partner ordered scallop with asparagus. The attendant after a few minutes checking with kitchen, told her that "sorry we don't have enough scallop to make the dish". 10 mins later she told us "we have enough scallop now". Another dish that we ordered was "dim sum with caviar". It came without caviar. We had to remind the attendant and he added the caviar on top. We ordered 2 beers. one came. we had to remind them for the second one. Overall, food quality was alright, as expected for such restaurant. Service level was poor.

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