Jordyn’s Soul Cafe - Hyde Park

Review summary

1. Q

   Quinton

   Atlanta3 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Good food, service was decent, food came pretty quickly and was delicious
   

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2. KW

   KimberlyW

   Chicago3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   I loved the food and the service! The music was great but a little loud.
   

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3. C

   C.

   Chicago5 reviews

   2.0

   Dined on 15 March 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 5

   First of of all, upon arrival there was a line outside the door for at least 15 minutes or longer only because there was no hostess at the hostess stand. My friend had to brush through the crowd to go inside, go to the bar and ask if we could be checked in. When we checked in, there was still a wait due to the people in front of us needing to be checked in with reservations as early as 515. Ours was at 6. So that shows you how long people were waiting. Once we were seated we had to get our own menus , and asked for silverware from a couple people and never got it. My friend had to go back to the hostess stand and have her go get that for us too. Then, The food was good UNTIL, there was a hair found in my fried catfish which threw me completely off. I requested that I speak to a manager. He never came to the table smh!! The waiter offered me 20% off the item with the hair in it. I think it should’ve been free . Who wants to be eating and eat someone else’s hair. I understand accidents happens but sheesh !!! That’ll ruin your whole meal. Not to mention when we were ordering there was at least 3 items on the menu that they did not have. I have been to the other location multiple times. I will never go back to this one location. There was just one thing after another here .
   

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4. OT

   OpenTable Diner

   Chicago3 reviews

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Although it took a little while to be seated approx 30 minutes after our reservation was scheduled. Once we were seated everything was fine from there. The food was very good. I had the oxtails with mac & cheese, string breads, & a side of cornbread. It was all delicious. Definitely plan on going back
   

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5. OT

   OpenTable Diner

   Chicago2 reviews

   2.0

   Dined on 15 March 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   We were seated and no one came to take our order for over 30 minutes. When we finally stopped someone they said sorry it was shift Change, instead of someone communicating any of that until we asked. The drinks came at the end of our meal after bringing them up twice. Food was pretty decent but charging 18% gratuity for that service is criminal
   

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6. T

   Tamala

   Chicago9 reviews

   3.0

   Dined on 14 March 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very good food kinda pricey. Don’t like that you include 20% gratuity.
   

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7. OT

   OpenTable Diner

   Chicago1 review

   3.0

   Dined on 9 March 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Food was great, but portion sizes are not the same. Service was not good. Honestly think because they know that gratuity is included people do the bare minimum.
   

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8. OT

   OpenTable Diner

   Chicago1 review

   3.0

   Dined on 9 March 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   My reservations were at 4:15pm we sat until 6:00pm and still no food. They never tried to accommodate us. No one would barely answer the questions of what’s going on. They didn’t offer us a cracker pop or nothing. We just was sitting and they were just walking past us like nothing a horrible, horrible experience.
   

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9. K

   Kira

   Chicago8 reviews

   1.0

   Dined on 9 March 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   My party of seven booked a table in advance for 2:30 PM, but when we arrived, we found that the table was not large enough to accommodate everyone. When we requested an additional chair, the staff seemed confused and unsure how to help (AND DECIDED TO DO NOTHING), so we had to take a chair from another table ourselves. Throughout our visit, we attempted to communicate with the manager multiple times, but he appeared to have little awareness of his responsibilities. At one point, he started to avoid our table altogether, leading me to wait outside to ask him to come over. Our waitress, Shay, was frequently forgetful and displayed an attitude when we politely inquired about our food. Instead of receiving proactive service, we had to constantly ask for assistance and accommodations. When our food finally arrived—after a significant wait—it was still missing some of the add-ons we ordered. Some dishes were served lukewarm, and the red snapper was overcooked. We were so hungry and had specifically chosen this location for our book club meeting that we would have left if it weren't for our commitment. Overall, this experience was frustrating and disappointing. I hope the management takes steps to improve service and food quality for future patrons. Until then, I advise potential customers to consider other dining options.
   

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10. OT

    OpenTable Diner

    Chicago1 review

    3.0

    Dined on 9 March 2025

    1. Overall 3
    2. Food 4
    3. Service 5
    4. Ambience 4

    It’s the same menu from the first location but a lot of items not available. Maybe create a different menu for that location. Also there was an alcohol menu but no alcohol. With understand they will be serving soon but that was misleading. Sunday was our server and she was amazing!!
    

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