Laurel

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1. LC

   LaurieC

   1 review

   1.0

   1 review

   Dined on 21 May 2023

   overall1food2service1ambience1

   If you are expecting a fine dining experience, do NOT eat here.
   

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2. OT

   OpenTable Diner

   Austin

   2 reviews

   vip
   3.0

   2 reviews

   Dined on 14 May 2023

   overall3food2service3ambience5

   Setting was nice but was disappointed in quality of food. Artichoke hearts came out still partially frozen in center. Caesar salad came out with older lettuce with a bunch of red on it. Wouldn’t recommend unless out of convenience (I.e. staying at hotel).
   

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3. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined on 14 May 2023

   overall1food1service1ambience1

   went for mother’s day brunch and was charged $95 a person for a cold and unappetizing “all you can eat” buffet. and it was $25 extra per person for drinks. so disappointed to have paid $240 for a meal that i could hardly eat because it was cold and such a random assortment of foods that did not pair well together at all.
   

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4. CY

   CliffY

   New England

   4 reviews

   2.0

   4 reviews

   Dined on 14 May 2023

   overall2food3service3ambience2

   Went for mother's day brunch, for the price and location. I was expecting better view and better food quality. Presentation of the berry trifle was horrible. I thought that was a bowl of whipped cream! Prime rib and the raw bar were the only food that met my expectations interms of quality. Disappointed is an understatement!
   

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5. OT

   OpenTable Diner

   New York Area

   2 reviews

   1.0

   2 reviews

   Dined on 13 May 2023

   overall1food2service2ambience2

   It’s sad, for a new place to have such low levels of service. Quite literally every table in the  restaurant was left on service after the patrons left. Everybody who walked out the door with or without reservation had to wait for tables to be taken care of. Long waits for the food, which was OK at best. Restaurant leader ship was randomly present, and totally ineffective to support his staff.  decided to book brunch based on a Eater review.  see if yourself a drive and book somewhere else.
   

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6. DS

   DanielleS

   1 review

   5.0

   1 review

   Dined on 12 May 2023

   overall5food5service5ambience5

   Excellent service from friendly, attentive waitstaff. Beautiful restaurant and delicious food. Recommend!
   

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7. PO

   PhilipO

   Austin

   1 review

   5.0

   1 review

   Dined on 12 May 2023

   overall5food5service5ambience5

   Everything was perfect, Hari was our waiter and did a fantastic job. Very relaxed atmosphere.
   

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8. OT

   OpenTable Diner

   Austin

   5 reviews

   1.0

   5 reviews

   Dined on 7 May 2023

   overall1food1service1ambience3

   Service was slow. Food took a long time to get to the table and was cold. When management came to the table they proceeded to educate us on how the kitchen ticket system works and they had a rush. The restaurant wasn’t even full. Disappointed by the poor customer service. I have been here several times and never had a bad experience, not sure what happened today.
   

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9. MC

   MersaydesC

   Austin

   1 review

   vip
   5.0

   1 review

   Dined on 1 May 2023

   overall5food5service5ambience5

   Beautiful little restaurant on the top of a hill. The salmon was great and the service was even better!
   

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10. MB

    MontyB

    Austin

    17 reviews

    3.0

    17 reviews

    Dined on 23 April 2023

    overall3food4service3ambience2

    Went for Sunday brunch after seeing a post on IG about it. Food was good, service was average, no complaints. Very quiet and no atmosphere - very sterile; nothing interesting or inviting about the dining room. It was indistinguishable from any generic hotel restaurant. Menu was less interesting than expected from a place touting it 'brunch'. We will not likely return.
    

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11. MV

    MikeV

    Austin

    14 reviews

    vip
    2.0

    14 reviews

    Dined on 15 April 2023

    overall2food3service1ambience1

    A long way to go before this place gets to where it needs to be. The staff were friendly, but that is about all I could compliment them on.
    

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12. JA

    JAMEST

    Austin

    1 review

    2.0

    1 review

    Dined on 9 April 2023

    overall2food4service3ambience2

    Too expensive for what you get. Be ready to spend $300
    

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13. MB

    MarkB

    Austin

    9 reviews

    3.0

    9 reviews

    Dined on 9 April 2023

    overall3food4service3ambience3

    Easter brunch . $95 / person and you had to serve yourself coffee / juice / go the bar for mimosa . At that price point there should have been table service for drinks at a minimum . Quality of food was very good except egg dish . It was cold . Decor was cute but cheap . Not a great value for the money
    

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14. J

    Joanne

    Austin

    4 reviews

    vip
    5.0

    4 reviews

    Dined on 9 April 2023

    overall5food5service5ambience5

    This was the first time my husband and I ate at the Laurel. We found their Easter Buffet Brunch information on the internet. My husband was familiar with the area and the Hotel Viata but everything was new to me. When we arrived we were greeted by the valet rep at the beginning of the driveway with information on parking! This was helpful and eased our minds about our car. The valet personnel were friendly and helpful! We entered the Hotel Viata and were greeted immediately with a friendly welcome! Our reservation was confirmed and we were seated inside in the ballroom with its charming well organized buffet! The Easter bunny soon arrived and the youngsters were excited! It was a gorgeous bunny and very fun and friendly and willing to pose for photos! There were many families attending not only with children and parents but grandparents too. We can't say enough about how much we enjoyed the assortment of food! A wonderful brunch buffet which included a carving station and a lovely dessert table with mouth watering choices. There was a beverage bar and live music! We were impressed with the people who were working and it was great when the restaurant manager came over to our table to welcome us and ask if we needed anything! We had a wonderful Easter brunch and we enjoyed the experience.
    

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15. OT

    OpenTable Diner

    Houston

    4 reviews

    3.0

    4 reviews

    Dined on 8 April 2023

    overall3food3service2ambience5

    First time at the hotel and I can say considering the room prices and the suppose to be upscale the customer service is not the best honestly and yes being that I’ve been in customer service industry for a very long time I do have expectation. Bar tender was so unfriendly and just cold during happy hour recommendations and lack of customer interaction. The waiter and waitress nothing extra for the prices they wanted. I would really have to reconsider if there will even be a next time. Sorry but ambience was very nice
    

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16. JS

    JennaS

    Chicago

    1 review

    4.0

    1 review

    Dined on 26 March 2023

    overall4food4service4ambience4

    Service was great and the waiter who is also one of your bartenders was charming and funny. Food took longer than it should to reach our table and the burgers while requesting med rare were more medium and no pink. When we arrived, many tables were empty with dirty dishes. This was at 12:15pm. Seemed a bit short staffed from what we experienced in waiting to get our food and check. Overall a fine experience.
    

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17. LS

    LeslieS

    San Francisco

    1 review

    5.0

    1 review

    Dined on 24 March 2023

    overall5food4service5ambience5

    The service was great. The food was wonderful and fresh. We enjoyed cocktails on the outside dining area and pasta dishes. The music was a wonderful mix without blasting over our conversation. We could actually hear each other. Pleasant surprise.
    

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18. A

    Austinlarry

    Austin

    11 reviews

    3.0

    11 reviews

    Dined on 24 March 2023

    overall3food5service5ambience3

    Our waiter, Hari, was excellent, but he was having to do too many jobs that night. Staffing was hurt by weather issues that made many people dining outside come inside, and he did not have enough help. The food was very good as it has been in the past. The noise level was very high unfortunately.
    

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19. DD

    DonnaD

    Portland

    11 reviews

    3.0

    11 reviews

    Dined on 24 March 2023

    overall3food3service4ambience5

    I ate here with my husband as we were staying at the hotel and the menu was defined as Italian. I had the salmon. It came on a layer of tasty spicy corn with some well prepared roasted cauliflower. The fish was cooked perfectly to medium and was very flavorful. My husband had the seafood pasta which included a spicy but goopy thick tomato sauce and an assortment of seafood that was disappointingly tasteless. We would not recommend this restaurant based on our experience.
    

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20. RD

    RichardD

    San Antonio

    3 reviews

    5.0

    3 reviews

    Dined on 17 March 2023

    overall5food5service5ambience5

    What a wonderful experience. My wife and I brought our kids to stay at Hotel Viata and decided to enjoy the restaurant while we were there. Everything we ate and drank was top notch. Great experience
    

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21. JM

    JosephM

    Houston

    1 review

    1.0

    1 review

    Dined on 11 March 2023

    overall1food1service2ambience4

    Food was not bad but definitely was not good. Service was about as good as Chilis with less enthusiasm. Pricing is high and everything else was low.
    

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22. MA

    MarioA

    Austin

    11 reviews

    vip
    3.0

    11 reviews

    Dined on 25 February 2023

    overall3food3service3ambience4

    I was expecting a restaurant with a better menu, quality of food and service. It seemed very normal to me for the high prices they charge.
    

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23. OT

    OpenTable Diner

    Seattle

    1 review

    5.0

    1 review

    Dined on 15 February 2023

    overall5food5service5ambience5

    Such a cute spot! We went for Valentine’s Day and they gave each table a long stemmed rose to take home - such a nice touch! The steak was one of the best I’ve ever had - and the ambiance of the restaurant was so cute!
    

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24. OT

    OpenTable Diner

    Austin

    1 review

    5.0

    1 review

    Dined on 11 February 2023

    overall5food5service5ambience5

    Artist was great. Had a nice time
    

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25. LM

    LeahM

    Los Angeles

    1 review

    1.0

    1 review

    Dined on 3 February 2023

    overall1food1service5ambience2

    During conventions it’s not a vibe. It’s very gorgeous on the inside, kinda reminds me of a modern version of sweet life of Zach and Cody
    

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26. LR

    LisaR

    Austin

    3 reviews

    vip
    3.0

    3 reviews

    Dined on 26 January 2023

    overall3food3service5ambience4

    We met our daughter and her husband here since they were staying at the hotel. I had high hopes but the food was a let-down. My salad had so much dressing I couldn’t finish it. I wish I’d ordered the dressing on the side! My salmon was cooked properly, but the Calabrian chili creamed corn was virtually tasteless. The Fruta Del Mar pasta and sent it back. It was too fishy and lacked seasoning. The tenderloin was cooked properly and seasoned well, however, at $58 it was not worth it. The staff was attentive and the restaurant itself was tastefully decorated. It’s just sad that the food was so disappointing.
    

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27. t

    thatgirljen

    Austin

    30 reviews

    vip
    5.0

    30 reviews

    Dined on 19 January 2023

    overall5food5service5ambience5

    Decided to pop in at Laurel and do lunch with a friend. The dining room was near empty, so noise level was minimal. 4 tables sat inside and 2 outside on the patio. Interior of the restaurant is stylish; we sat under the Laurel tree. Service was extremely attentive. Drinks were great- get the Duchess. Lunch was fabulous. We started off with the Brussels which were perfectly cooked (no raw or hard bits) Then for lunch ordered the onion mushroom flatbread and the lemon pasta. Both were delicious. Finished with the Italian donuts! Will definitely be back again. Might need to book a dinner reservation!
    

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28. RL

    RachelL

    Los Angeles

    5 reviews

    4.0

    5 reviews

    Dined on 25 December 2022

    overall4food4service5ambience4

    Love that there were plenty of vegetarian options! Impossible meatballs were amazing in the delicious spaghetti sauce, and the mushroom pizza very tasty. Brussel sprouts were uncooked but the sauce was amazing! Cocktails strong and unique offerings but a bit overpriced ($17+)
    

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29. OT

    OpenTable Diner

    San Francisco

    1 review

    vip
    1.0

    1 review

    Dined on 25 December 2022

    overall1food1service2ambience3

    1) tried to sit us (a couple) in the same table/between multiple other parties, where two separate tables met and there was a crevice right where we’d have to put our plates. 2) loud kids running around unsupervised, one came up to my face and burped in it. No joke. Disgusting. 3) food was meh, looked and tasted like it was mass-purchased from Costco. 4) plastic chairs set up in a hotel conference room rather than the restaurant 5) insane rip off for an almost $300 brunch
    

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30. TT

    TerriT

    New York Area

    11 reviews

    5.0

    11 reviews

    Dined on 25 December 2022

    overall5food5service5ambience5

    It was lovely Christmas Day brunch that we thought was done very well. The room was beautiful and not overwhelming. The food was very good and higher end for the special day. Piano music filtered in from adjacent room playing carols was a nice touch. Plates were cleared promptly. We are not the types looking to eat tons of food but like to try little bites of special foods we may once or twice a year. We were very pleased with our choice for our brunch.
    

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31. JF

    JosephF

    Central Coast

    2 reviews

    5.0

    2 reviews

    Dined on 18 December 2022

    overall5food5service5ambience5

    excellent food , beverages were high quality service was extremely professional and timely.
    

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32. OT

    OpenTable Diner

    San Antonio

    1 review

    5.0

    1 review

    Dined on 13 December 2022

    overall5food4service5ambience5

    It was our anniversary. And I must say, the host and our waiter provided us with immaculate service. Food was ok. But just on the service alone we will be back. I’m very big on service. A great experience can override the food, but great food could never compensate for bad experience.
    

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33. OT

    OpenTable Diner

    Austin

    2 reviews

    5.0

    2 reviews

    Dined on 4 December 2022

    overall5food5service5ambience4

    Food & service great, hotel pricing
    

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34. t

    tinar

    Las Vegas

    3 reviews

    vip
    2.0

    3 reviews

    Dined on 25 November 2022

    overall2food1service4ambience3

    The food was bad! I don’t know which restaurant doesn’t know even to make a decent pasta! I read there was a revamp, but the whole experience was below average at most!
    

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35. SS

    SteveS

    Austin

    3 reviews

    2.0

    3 reviews

    Dined on 24 November 2022

    overall2food3service3ambience2

    We made a reservation for 3:00 PM for the Thanksgiving brunch. I also ordered the bottomless Mimosas. We were not told that last call would be at 4:00 or 4:30 for the food and mimosas. If we'd been told that up front, Laurel would not have been our choice.
    

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36. NL

    NancyL

    Central Texas

    2 reviews

    1.0

    2 reviews

    Dined on 24 November 2022

    overall1food1service1ambience1

    I thought $400 for three people for a Thanksgiving buffet would entail fine dining where the room was actually heated, the food was hot, and there would be some music piped in. The atmosphere was that of a food court at a shopping mall. Children screaming, running between tables, so cold I had to wear my outer ware jacket the whole meal. The food really was boring. The noise level of the customers very, very loud. Gave up trying to have a conversation with my family. Ate a plate of cold food and left as soon as we could. NEVER, NEVER again.
    

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37. E

    Ethel

    Austin

    17 reviews

    vip
    3.0

    17 reviews

    Dined on 24 November 2022

    overall3food3service5ambience1

    Not worth the price.
    

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38. WW

    WilliamW

    Austin

    3 reviews

    3.0

    3 reviews

    Dined on 24 November 2022

    overall3food4service4ambience3

    Good option for Thanksgiving. We had not been here before, but this buffet compares to other 5 star hotels. Great service, good setting. Overall, it was a pleasant meal and tasty offerings.
    

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39. BD

    BryttieD

    Dallas

    4 reviews

    vip
    5.0

    4 reviews

    Dined on 24 November 2022

    overall5food5service5ambience5

    Amazing thanksgiving brunch! Highly recommend
    

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40. OT

    OpenTable Diner

    Austin

    2 reviews

    5.0

    2 reviews

    Dined on 22 November 2022

    overall5food5service5ambience5

    It was our first time at Laurel and we had a fantastic experience for my friends birthday. The food was excellent but the service was even better. I am definitely going back!
    

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