Merchant bar and Restaurant

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1. OT

   OpenTable Diner

   Dublin

   2 reviews

   1.0

   2 reviews

   Dined on 22 October 2022

   overall1food1service3ambience1

   Disappointing evening in the merchant bar and not the dining experience we’ve come to associate with Opentable restaurants. We arrived to what was essentially a half empty pub with no atmosphere on a Saturday evening. The photos are deceiving. This is NOT a restaurant. It is a pub that happens to sell a bit of food on the side (which was poor quality to say the least). Don’t make the mistake of dressing up if you are going - tracksuits and runners seem to be an appropriate dress code, we felt overdressed in a shirt and jeans. We found the quality of the food to be poor. The fish and chips tasted like they came out of a microwave and the chicken burger wasn’t much better. The menus (which are handed out on a single A4 sheet of paper) are completely out of date - we were told they haven’t been updated on the website in over a year. This was disappointing as we had planned what we wanted to eat ahead of arrival only to find that our first, second and third options were all unavailable. Unfortunately, we had booked last minute and couldn’t leave to find somewhere else to go at 8:30 on a Saturday. The only positive we took from the “meal” was that we were in and out of the pub within 35 minutes. The server was also very warm and friendly. She gave us some good recommendations of places in Galway to go for some live music.

   Merchant bar and RestaurantResponded on 22 November 2022Dear Guest, I am extremely sorry for the very negative experience, I have organized an update of the website menu. Your comments about the food have been shared with our kitchen team. Feedback regarding the quality of our menu is in the main extremely positive however it is 100% consistency that we strive for. I am very glad to read that our staff member was warm and friendly with you and you enjoyed the recommendations offered for live Music Kind Regards, John Beattie Eyre Square Hotel

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2. JD

   JosephineD

   1 review

   4.0

   1 review

   Dined on 29 August 2022

   overall4food4service2ambience4

   Nice bar. Good food. Staff not very happy....grumpy

   Merchant bar and RestaurantResponded on 22 November 2022Hi Josephine, Thank you for the Recommendation, We hope you have the opportunity to return soon, We are very sorry if you felt our team members were not attentive on the night, We strive to be warm, friendly and engaging at all times and will work harder at this in future Kind Regards, The Merchant Bar and Restaurant Team

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3. MO

   MaureenO

   Dublin

   13 reviews

   vip
   2.0

   13 reviews

   Dined on 23 July 2022

   overall2food1service2ambience1

   Dined here on a recent trip to Galway and was a huge let down. Drinks were nice but the food wasn't very good and my friends barely touched theirs. I found a lot of bones in my fish, wouldn't mind if it were one or two but it was at least 10 bones I picked out. Service was OK, kind of just left you alone and didn't check in. We quickly finished our drinks, paid and left. Ended up having a McDonald's later that night and that was miles better. Wouldn't dine in here again.

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4. OT

   OpenTable Diner

   Vancouver

   29 reviews

   vip
   4.0

   29 reviews

   Dined on 20 July 2022

   overall4food4service4ambience4

   The nachos were excellent, the music was great, we would def go back again!!

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5. R

   Review1

   1 review

   3.0

   1 review

   Dined on 28 May 2022

   overall3food3service4ambience4

   Food was poor. Got the bruschetta and the bread was stale. Burger was cold. Staff were very nice and friendly.

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6. L

   Lauren00

   Connacht

   1 review

   2.0

   1 review

   Dined on 26 February 2022

   overall2food3service3ambience2

   Sat in nice area, music very repetitive though. We got our starters within 5 minutes of ordering and then after they took our starters away it took 35 from them to get our main courses and people that came in after us were getting their food. I also said when I was booking the table that it was for a 50th birthday but there was nothing at all for that and I thought something small would have been nice. Poor appearance of pornstar martini too. Main courses were gorgeous but vegetable soup didn’t taste if anything and we didn’t have condiments on our table to add salt to it.

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7. OT

   OpenTable Diner

   Connacht

   2 reviews

   5.0

   2 reviews

   Dined on 19 February 2022

   overall5food5service5ambience5

   It was an excellent experience, we enjoyed it

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8. MC

   MariaC

   Sligo

   2 reviews

   3.0

   2 reviews

   Dined on 12 February 2022

   overall3food3service1ambience2

   The location was great and food was okay. But the service was very poor.

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9. SS

   SiobhanS

   1 review

   1.0

   1 review

   Dined on 12 February 2022

   overall1food3service1ambience2

   Food was average but I've never seen worse table service.

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10. DW

    DamienW

    Connacht

    1 review

    5.0

    1 review

    Dined on 29 January 2022

    overall5food5service5ambience5

    Pleasant experience, food was great and staff very helpful 👌

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11. OT

    OpenTable Diner

    Dublin

    3 reviews

    3.0

    3 reviews

    Dined on 22 January 2022

    overall3food3service5ambience4

    A very mellow pub on a rather busy street. Good food and drinks but suited for someone looking for a quite and calm ambience.

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12. OT

    OpenTable Diner

    Connacht

    1 review

    5.0

    1 review

    Dined on 19 January 2022

    overall5food5service5ambience5

    Went for a romantic night out and have to say I was blown away!!!! We had the burger and the fish and chips and it was utterly sublime!!!! Staff could not do enough for you either. Cannot wait to recommend this place to all my friends

    Merchant bar and RestaurantResponded on 22 November 2022Dear Guest, Thank you so much for the wonderful Review and the recommendations to your friends, We hope you have had the opportunity to return again since your visit, Kind Regards, The Merchant Bar and Restaurant Team

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13. OT

    OpenTable Diner

    Connacht

    1 review

    5.0

    1 review

    Dined on 15 January 2022

    overall5food4service5ambience4

    Excellent service

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14. AF

    AndieF123

    1 review

    2.0

    1 review

    Dined on 15 January 2022

    overall2food2service2ambience4

    Service was very slow, food was very average and Guinness was poor. There was a lady manager who was very good with service but all others were poor. Ordered fish and chips, fish almost tasted like it had been frozen. Guinness was very poor, both the dish and drink ordered in Galway for most places are well above average but not in this instance. Nice setting and bar ambiance but couldn’t recommend on that alone.

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15. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on 19 December 2021

    overall1food1service1ambience1

    Service was absolutely brutal waiting ages for drinks and food , When the food came out it was horrible was full of salt and was un able to eat , Definitely would not recommend

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16. J

    Jenna

    Dublin

    1 review

    5.0

    1 review

    Dined on 3 December 2021

    overall5food4service5ambience5

    Great night with the girls at the Merchant. Service was superb, extremely friendly staff that couldn’t have done enough for us. We were blown away by the music duo who were playing together for the first time.

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17. MD

    MariaD

    Dublin

    1 review

    4.0

    1 review

    Dined on 3 December 2021

    overall4food5service5ambience3

    The music was very good but was very loud found it difficult to have a conversation. Staff were very pleasant.

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18. OT

    OpenTable Diner

    N. Ireland

    1 review

    2.0

    1 review

    Dined on 27 November 2021

    overall2food3service3ambience1

    We were seated beside a window/ door at alley way beside building. Worst seating in the house. Could see better seating vacant elsewhere. Totally ruined the experience

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19. OT

    OpenTable Diner

    Connacht

    1 review

    1.0

    1 review

    Dined on 12 November 2021

    overall1food1service1ambience1

    Katie was a great waitress. We waited over an hour for fish and chips. My son who’s 4 I ordered chicken tenders when they arrived were PINK had I not checked his food he could have been so sick. I sent them back they came out again the same chicken cooked further and again PINK instead of cooking then fresh they re cooked the chicken that’s so dangerous and still it wasn’t right. I definitely would not recommend here for anyone. This was at 6 o’clock and the place nearly empty. The rest of the food that took over an hour to come the peas were cold chef forgot to microwave them!!!!! Seriously you couldn’t make this up. Just awful on our on one night stay in Galway. Thanks!

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20. EM

    EllaM9

    1 review

    5.0

    1 review

    Dined on 25 September 2021

    overall5food5service5ambience5

    First time there. Fab decor, good buzz and lovely food :)

    Merchant bar and RestaurantResponded on 17 October 2021Dear Ella, Thank you so much for taking the time to review us. We are delighted you had a great time and hope to see you again soon. Yours Sincerely, Danielle Butler Merchant Café & Restaurant Manager

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21. GH

    GemmaH

    Cork

    7 reviews

    5.0

    7 reviews

    Dined on 27 August 2021

    overall5food5service5ambience3

    The food was tasty, and delicious great value for money and a pretty good sitting out area. The staff were extremely helpful and attentive and were very friendly.

    Merchant bar and RestaurantResponded on 17 October 2021Dear Gemma, Thanks you so much for your wonderful comments! I am delighted to hear you enjoyed both the food and staff and will pass on your comments to our team. Regards, Danielle Butler Merchant Café & Restaurant Manager

    Report
22. GH

    GemmaH

    Cork

    7 reviews

    5.0

    7 reviews

    Dined on 26 August 2021

    overall5food5service5ambience3

    Food was great and the staff were very friendly, the food was well priced also and the seating was pretty good to overall a great place to sit have a drink and a munch.

    Merchant bar and RestaurantResponded on 17 October 2021Dear Gemma, Thank you so much for your lovely review! I am delighted to hear you had an enjoyable time with us and hope to see you again in the near future. Regards, Danielle Butler Merchant Café & Restaurant Manager

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23. OT

    OpenTable Diner

    Dublin

    4 reviews

    vip
    3.0

    4 reviews

    Dined on 5 July 2021

    overall3food4service3ambience2

    Outdoor area was awful it was cold, no heaters. We did get blankets upon request, but it wasn’t a very nice place to sit and look at

    Merchant bar and RestaurantResponded on 17 October 2021Dear Guest, Thank you for taking the time to review us. I am sorry to hear that our outdoor area was not up to standard. We value all guest feedback and endeavour to do better and hope you will consider returning to us in future. Yours Sincerely, Danielle Butler Merchant Café & Restaurant Manager

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