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  5. West Chester

P.F. Chang's - West Chester

3.9
3.9
279 reviews
$30 and under
Chinese
We are an Asian & Chinese restaurant offering dine-in, takeout, to-go, delivery, and catering. Make a reservation online to dine in. Order Asian and Chinese food delivery, takeout, and catering online or through the P.F. Chang's mobile app. Let us cater the perfect feast for you - corporate office catering menus are also available. P.F. Chang’s offers a variety of signature Asian, Thai, Korean, Japanese, Mongolian, and Chinese food dishes including Chicken Lettuce Wraps, Chicken Pad Thai, Signature Lo Mein, Fried Rice, Mongolian Beef, Chang's Spicy Chicken, and Pork and Shrimp Dumplings. Order online for sushi delivery and takeout. Many gluten-free and vegetarian menu items are available. Try our seasonal cocktails and seasonal menu items.

Make a booking

2 people

19:00


Booked 6 times today

Order delivery or takeout

Other options

  • Order online

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Chinese, Pan-Asian, Asian

  • Hours of Operation

    Mon–Thu, Sun 11:00 am–10:00 pm Fri, Sat 11:00 am–10:30 pm

  • Phone number

    (513) 779-5555

  • Payment Options

    AMEX, Discover, MasterCard, Visa

  • Dress Code

    Casual Dress

  • Catering

    Our chefs use the same authentic cooking techniques used every day in our kitchens to prepare your catering order from scratch. Spice up your next party or event with bold, Chinese and Asian-inspired flavors. Our catering services include delivery in some areas. Call your local restaurant to verify they deliver. Ask about our gluten-free options or click on the gluten-free menu when ordering online.

  • Private party facilities

    Let P.F. Chang's help make your next anniversary, birthday, or special event truly memorable. Contact us directly for more information.

  • Private party contact

    Manager: (513) 779-5555

What 279 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.9
3.9 based on recent ratings
  • 4.1Food
  • 4Service
  • 3.9Ambience
  • 3.7Value

NoiseModerate

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Filters

  1. OT

    OpenTable Diner

    New York Area

    1 review

    2.0

    1 review

    Dined on 15 January 2023

    overall2food5service1ambience2
    Had a reservation for 7. Wasn’t seated until 7:45. Server named Canada was great, but restaurant overbooked reservations so there were a ton of people waiting.
  2. OT

    OpenTable Diner

    Chicago

    1 review

    1.0

    1 review

    Dined on 13 January 2023

    overall1food1service3ambience1
    Food Was Cold
  3. DC

    DebbieC

    Cincinnati

    16 reviews

    vip
    5.0

    16 reviews

    Dined on 5 January 2023

    overall5food5service5ambience5
    Food is always exceptional and the service is excellent. We enjoy dining at PF Chang’s very much. It’s always a pleasurable evening.
  4. OT

    OpenTable Diner

    Cincinnati

    1 review

    3.0

    1 review

    Dined on 3 January 2023

    overall3food2service4ambience4
    We were disappointed that we had to wait 25 minutes for our table even though we had a reservation. We also specifically came to have some sushi but when ordering were told you were out of sushi. We then instead ordered pad Thai and were again told you were out of pad Thai noodles. Kind of a bummer of a night.

    P.F. Chang's - West ChesterResponded on 15 January 2023We are sorry to see this! We have followed-up with a private message.

  5. OT

    OpenTable Diner

    Cincinnati

    5 reviews

    5.0

    5 reviews

    Dined on 30 December 2022

    overall5food5service5ambience5
    Great food and waitress !!
  6. OT

    OpenTable Diner

    Cincinnati

    1 review

    3.0

    1 review

    Dined on 29 December 2022

    overall3food3service4ambience4
    Even though we had a reservation, it took twenty minutes to be seated. They were out of sushi rice, so we couldn’t get one entree. Then one entree came out burnt. The waitress was really great, and she had a new one out in minutes, but overall not our best P.F. Chang’s experience.

    P.F. Chang's - West ChesterResponded on 15 January 2023Thank you for this feedback. We have responded with a private message.

  7. OT

    OpenTable Diner

    Cincinnati

    9 reviews

    vip
    3.0

    9 reviews

    Dined on 26 December 2022

    overall3food2service5ambience4
    They were understaffed. Food was barely warm when it came out. Not prepared correctly either.

    P.F. Chang's - West ChesterResponded on 15 January 2023Thank you for the feedback. We have followed-up with a private message.

  8. ML

    MarciaL

    Cincinnati

    9 reviews

    3.0

    9 reviews

    Dined on 24 December 2022

    overall3food3service3ambience3
    It took well over an hour to get our food. Drinks were wrong, and they took them back to get the right ones. One persons food came out well after everyone else. It was just not a good experience and no manager to be found?

    P.F. Chang's - West ChesterResponded on 15 January 2023We apologize for your experience. We have responded in a private message.

  9. J

    Jared

    Cincinnati

    5 reviews

    vip
    3.0

    5 reviews

    Dined on 16 December 2022

    overall3food3service3ambience4
    Have been to this location many times. But, this experience was the worst. The wine tasting took far to long, the server was ignoring us, was talking excessively with the couple down the bar. The food was only average this time. My wife ordered a simple hamburger done med. but was done well. Return it and they brought out another even more well done. They did fix the check, but disappointed overall.
  10. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on 9 December 2022

    overall4food5service3ambience4
    Slow service but otherwise fine
  11. OT

    OpenTable Diner

    Cincinnati

    2 reviews

    vip
    5.0

    2 reviews

    Dined on 7 December 2022

    overall5food5service5ambience4
    We go back and forth on our live of PF Changs. Right now, we feel they are doing a great job and have been there several times lately. It has been consistently good from a dine in perspective. Specifically, yesterday, the food was great! I especially love the spicy noodle soup… highly recommend! Dining and restrooms very clean. Service was outstanding, Brittney was so nice! Music volume has consistently been much too high and a bit annoying, feel as though you have to shout over it so conversation is an effort. I know others have complained in reviews as well… I hope management is able to work through this an make adjustments, it would help ambiance score and noise level as well. But, we will still be back soon!
  12. DZ

    DanielZ

    Cincinnati

    1 review

    2.0

    1 review

    Dined on 3 December 2022

    overall2food3service4ambience1
    We were seated at a table that hadn’t been wiped down and halfway through the meal a large centipede crawled up the wall next to us.
  13. DC

    DebbieC

    Cincinnati

    16 reviews

    vip
    5.0

    16 reviews

    Dined on 25 November 2022

    overall5food5service5ambience5
    Our server was pleasant, polite, attentive, and very knowledgeable. The service was excellent. The food was wonderful, and we enjoyed our visit as always.
  14. G

    Grandma

    Cincinnati

    60 reviews

    vip
    5.0

    60 reviews

    Dined on 20 November 2022

    overall5food5service5ambience5
    I took three grandchildren with me. Everyone loved their food. Wait staff were very good.? My only complaint is the music was a little annoying, and perhaps a little loud. Otherwise, all was very good.
  15. DC

    DebbieC

    Cincinnati

    16 reviews

    vip
    5.0

    16 reviews

    Dined on 12 November 2022

    overall5food5service5ambience5
    Birthday Celebration! Our server was attentive, polite, professional and very personable. The food was delicious and we enjoyed our experience that evening
  16. OT

    OpenTable Diner

    Cincinnati

    5 reviews

    vip
    2.0

    5 reviews

    Dined on 9 November 2022

    overall2food3service1ambience3
    We had very poor service on this visit. We were not greeted by our server for 25 minutes after we were seated..we continued to have to “find her” for water, our check etc. The restaurant was not crowded so it was very odd..food was just ok, definitely not as good as normal. Makes me sad because we always loved this location. It seems to be struggling:(
  17. MA

    MelissaA

    Cincinnati

    9 reviews

    3.0

    9 reviews

    Dined on 3 November 2022

    overall3food3service4ambience3
    The server, Canada, was extremely nice. He provided great service during challenging conditions. This location seems to struggle most times with staffing and therefore timeliness. The cook also made a dish how he wanted it instead of how the person ordered it.
  18. OT

    OpenTable Diner

    Cincinnati

    1 review

    vip
    5.0

    1 review

    Dined on 28 October 2022

    overall5food5service5ambience2
    Very loud obnoxious group near us.
  19. JT

    JoanT

    Baltimore

    1 review

    2.0

    1 review

    Dined on 28 October 2022

    overall2food2service1ambience3
    This restaurant is significantly understaffed. There were 10=12 tables, but the door staff stated there would be a 1.5-hour wait. I was happy to have a reservation, but it didn't make any difference. We sat at 6:15, got out at 8:30. Service was slow, and we couldn't get anyone to bring us soy sauce or water until repeated requests (4). I didn't blame the server, she was probably stretched too thin. But the food was mediocre and kind of warm. It was the first time ever the lettuce wraps were just OK. No sauces to mix with them which is unusual. The bar service was slow too. Just a bad experience. Won't be going back. Sadly, this used to be a place we really enjoyed going to.

    P.F. Chang's - West ChesterResponded on 5 November 2022We are sorry to see this. We have sent you a private note.

  20. OT

    OpenTable Diner

    Cincinnati

    1 review

    5.0

    1 review

    Dined on 27 October 2022

    overall5food4service5ambience5
    We had the best server named Trey! We shall be back
  21. OT

    OpenTable Diner

    Cincinnati

    2 reviews

    vip
    1.0

    2 reviews

    Dined on 22 October 2022

    overall1food2service1ambience3
    Slow service. Waited over an hour for food after ordering. 5 tables who came in after us got their food and ate before we received ours. 2 tables actually ate and was gone before we got our food. Waitress gave us 3 fake reasons for the delay. Her reasons would have affected everyone not just our table. Manager kept looking at us and watched us as we were leaving. Followed us out but made no effort to make up for the worst service we have ever had.

    P.F. Chang's - West ChesterResponded on 5 November 2022We are sorry to see the issues with your service. We have sent you a private note.

  22. s

    service

    Cincinnati

    15 reviews

    vip
    4.0

    15 reviews

    Dined on 8 October 2022

    overall4food4service4ambience4
    The food and service was good, but not great. Not busy
  23. SM

    StevenM

    Cincinnati

    8 reviews

    2.0

    8 reviews

    Dined on 3 October 2022

    overall2food3service2ambience2
    Bar was still under stocked. Staff was still mostly pandemic action. No menus. Seated up against wall, while window seating completely open. Food portion about half size from 2 years ago. $4 up charge for fried rice. $21 for my meal. Total came to $59 no drinks, we purchased at bar to support bar staff on Monday. I will not be back. I have no room for a poorly run place. Server was okay, food was close to the days before COVID, but it was not what it use to be. My wife and I try to cut ppaced a break, but this is our third visit in 12 months and still sad place. The Flu of the century took away this business. The owners and managers should bring it back or close the doors for good.
  24. M

    Matilda

    Jacksonville

    11 reviews

    vip
    3.0

    11 reviews

    Dined on 2 October 2022

    overall3food2service3ambience3
    Server was overworked but he tried very hard. Kitchen was backed up…not enough staff…food was cold. Felt sorry for the workers.
  25. OT

    OpenTable Diner

    Cincinnati

    1 review

    2.0

    1 review

    Dined on 9 September 2022

    overall2food3service3ambience3
    Reservation not in their system. We had to wait and the group behind us without a reservation sat right down!?
  26. SY

    ShelY

    Cincinnati

    7 reviews

    vip
    2.0

    7 reviews

    Dined on 27 August 2022

    overall2food2service2ambience2
    I lots of fans blowing, it appeared the air was out. Service was slow and food was nowhere near what it had been the last time I visited. Ended up being a pretty disappointing experience.
  27. b

    bmcdonald

    Cincinnati

    1 review

    2.0

    1 review

    Dined on 24 August 2022

    overall2food5service1ambience5
    Our waitress started our dining experience with the comment "I really don't want to be here". I know we are in a period where staff is shorthanded but this didn't appear to be the case. Our food arrived cold, she didn't even pour our wine, just set it on the table and walked away. It was seriously the most bizarre service we have ever received anywhere. We still tipped her and were pleasant but we will not be returning.
  28. OT

    OpenTable Diner

    Cincinnati

    10 reviews

    vip
    5.0

    10 reviews

    Dined on 10 August 2022

    overall5food5service5ambience5
    Server Haley provided outstanding service on a very busy night. The Thai Spicy Chicken was excellent
  29. OT

    OpenTable Diner

    Cincinnati

    4 reviews

    4.0

    4 reviews

    Dined on 10 August 2022

    overall4food5service5ambience4
    Great service. Place needs corporate to help with fixing the A/C.
  30. OT

    OpenTable Diner

    Cincinnati

    1 review

    2.0

    1 review

    Dined on 7 August 2022

    overall2food4service2ambience1
    The restaurant had no air conditioning and it was miserable eating inside. We should have been told there was no air before we were seated.
  31. S

    Shelley

    Cincinnati

    5 reviews

    2.0

    5 reviews

    Dined on 2 August 2022

    overall2food4service2ambience5
    Our server couldn’t keep up.
  32. OT

    OpenTable Diner

    Cincinnati

    2 reviews

    vip
    4.0

    2 reviews

    Dined on 30 July 2022

    overall4food5service5ambience1
    The air condition wasn’t working- it was so hot in there it was hard to enjoy our experience!
  33. J

    Jays

    Cincinnati

    4 reviews

    4.0

    4 reviews

    Dined on 25 July 2022

    overall4food4service5ambience4
    I tried the Singapore Street noodles which were good but has very few julianne veggies. Husband loved their eggplant. The brussel sprouts are my favorite but tonight they weren't. The pieces were too big and the flavor was off.
  34. OT

    OpenTable Diner

    Cincinnati

    2 reviews

    vip
    1.0

    2 reviews

    Dined on 24 July 2022

    overall1food3service3ambience1
    We had to cancel after arriving due to the restaurant air conditioning not working.
  35. ME

    MaryE

    Los Angeles

    1 review

    vip
    3.0

    1 review

    Dined on 23 July 2022

    overall3food2service4ambience3
    Air conditioning was broken so felt bad for the staff. Our server was great and attentive. The food quality has gone downhill in the past year. My entree was dry. This is the third mediocre experience and won't return for a long time.
  36. ML

    MayaL

    Cincinnati

    5 reviews

    5.0

    5 reviews

    Dined on 23 July 2022

    overall5food5service4ambience4
    The food was good. We needed to wait longer for entrees but it was fine for us.
  37. OT

    OpenTable Diner

    Cincinnati

    4 reviews

    5.0

    4 reviews

    Dined on 6 July 2022

    overall5food5service5ambience5
    1 meal was late and it should have been free !!

    P.F. Chang's - West ChesterResponded on 22 July 2022Thanks for sharing this feedback with us. We will ensure that we pass this along to our team.

  38. JN

    JustNora

    Cincinnati

    2 reviews

    3.0

    2 reviews

    Dined on 1 July 2022

    overall3food3service3ambience1
    Dirty. Staff trying the best they could. Ants crawling all over the window behind our booth, dropping on my neck. Gross. They offered to move us but food service was so slow we just finished and left. No credit on bill. Gross. Do not go there.

    P.F. Chang's - West ChesterResponded on 22 July 2022We are sorry to see this. We have sent a private note. Thanks!

  39. e

    edfo

    Cincinnati

    23 reviews

    vip
    2.0

    23 reviews

    Dined on 27 June 2022

    overall2food3service1ambience3
    Service was atrocious I’d be surprised if it’s around in a year

    P.F. Chang's - West ChesterResponded on 22 July 2022Thank you for bringing this to our attention, and we apologize for any inconvenience this caused. We'll be sure to share your feedback with our team.

  40. NC

    NadjaC

    Cincinnati

    1 review

    5.0

    1 review

    Dined on 19 June 2022

    overall5food5service5ambience5
    Father's Day visit. All was perfect! Food was fabulous, service impeccable. No shortage of staff here.

FAQs

You can order delivery directly from P.F. Chang's - West Chester using the Order Online button. P.F. Chang's - West Chester also offers takeout which you can order by calling the restaurant at (513) 779-5555.

P.F. Chang's - West Chester is rated 3.9 stars by 279 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

19:00


Booked 6 times today

Order delivery or takeout

Other options

  • Order online
Google Map for P.F. Chang's - West Chester

9435 Civic Centre Blvd. Streets of Westchester, Bldg. 1, West Chester, OH 45069

Additional information

  • Area

    West Chester

  • Hours of Operation

    Mon–Thu, Sun 11:00 am–10:00 pm Fri, Sat 11:00 am–10:30 pm

  • Cuisines

    Chinese, Pan-Asian, Asian

  • Dining style

    Casual Dining

  • Dress Code

    Casual Dress

  • Parking Details

    Public Lot

  • Payment Options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Gluten-free Options, Patio/Outdoor Dining

  • Phone number

    (513) 779-5555

  • Catering

    Our chefs use the same authentic cooking techniques used every day in our kitchens to prepare your catering order from scratch. Spice up your next party or event with bold, Chinese and Asian-inspired flavors. Our catering services include delivery in some areas. Call your local restaurant to verify they deliver. Ask about our gluten-free options or click on the gluten-free menu when ordering online.

  • Private party facilities

    Let P.F. Chang's help make your next anniversary, birthday, or special event truly memorable. Contact us directly for more information.

  • Private party contact

    Manager: (513) 779-5555

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