P.F. Chang's - West Chester

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1. OT

   OpenTable Diner

   New York Area

   1 review

   2.0

   1 review

   Dined on 15 January 2023

   overall2food5service1ambience2

   Had a reservation for 7. Wasn’t seated until 7:45. Server named Canada was great, but restaurant overbooked reservations so there were a ton of people waiting.

   Report
2. OT

   OpenTable Diner

   Chicago

   1 review

   1.0

   1 review

   Dined on 13 January 2023

   overall1food1service3ambience1

   Food Was Cold

   Report
3. DC

   DebbieC

   Cincinnati

   16 reviews

   vip
   5.0

   16 reviews

   Dined on 5 January 2023

   overall5food5service5ambience5

   Food is always exceptional and the service is excellent. We enjoy dining at PF Chang’s very much. It’s always a pleasurable evening.

   Report
4. OT

   OpenTable Diner

   Cincinnati

   1 review

   3.0

   1 review

   Dined on 3 January 2023

   overall3food2service4ambience4

   We were disappointed that we had to wait 25 minutes for our table even though we had a reservation. We also specifically came to have some sushi but when ordering were told you were out of sushi. We then instead ordered pad Thai and were again told you were out of pad Thai noodles. Kind of a bummer of a night.

   P.F. Chang's - West ChesterResponded on 15 January 2023We are sorry to see this! We have followed-up with a private message.

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5. OT

   OpenTable Diner

   Cincinnati

   5 reviews

   5.0

   5 reviews

   Dined on 30 December 2022

   overall5food5service5ambience5

   Great food and waitress !!

   Report
6. OT

   OpenTable Diner

   Cincinnati

   1 review

   3.0

   1 review

   Dined on 29 December 2022

   overall3food3service4ambience4

   Even though we had a reservation, it took twenty minutes to be seated. They were out of sushi rice, so we couldn’t get one entree. Then one entree came out burnt. The waitress was really great, and she had a new one out in minutes, but overall not our best P.F. Chang’s experience.

   P.F. Chang's - West ChesterResponded on 15 January 2023Thank you for this feedback. We have responded with a private message.

   Report
7. OT

   OpenTable Diner

   Cincinnati

   9 reviews

   vip
   3.0

   9 reviews

   Dined on 26 December 2022

   overall3food2service5ambience4

   They were understaffed. Food was barely warm when it came out. Not prepared correctly either.

   P.F. Chang's - West ChesterResponded on 15 January 2023Thank you for the feedback. We have followed-up with a private message.

   Report
8. ML

   MarciaL

   Cincinnati

   9 reviews

   3.0

   9 reviews

   Dined on 24 December 2022

   overall3food3service3ambience3

   It took well over an hour to get our food. Drinks were wrong, and they took them back to get the right ones. One persons food came out well after everyone else. It was just not a good experience and no manager to be found?

   P.F. Chang's - West ChesterResponded on 15 January 2023We apologize for your experience. We have responded in a private message.

   Report
9. J

   Jared

   Cincinnati

   5 reviews

   vip
   3.0

   5 reviews

   Dined on 16 December 2022

   overall3food3service3ambience4

   Have been to this location many times. But, this experience was the worst. The wine tasting took far to long, the server was ignoring us, was talking excessively with the couple down the bar. The food was only average this time. My wife ordered a simple hamburger done med. but was done well. Return it and they brought out another even more well done. They did fix the check, but disappointed overall.

   Report
10. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on 9 December 2022

    overall4food5service3ambience4

    Slow service but otherwise fine

    Report
11. OT

    OpenTable Diner

    Cincinnati

    2 reviews

    vip
    5.0

    2 reviews

    Dined on 7 December 2022

    overall5food5service5ambience4

    We go back and forth on our live of PF Changs. Right now, we feel they are doing a great job and have been there several times lately. It has been consistently good from a dine in perspective. Specifically, yesterday, the food was great! I especially love the spicy noodle soup… highly recommend! Dining and restrooms very clean. Service was outstanding, Brittney was so nice! Music volume has consistently been much too high and a bit annoying, feel as though you have to shout over it so conversation is an effort. I know others have complained in reviews as well… I hope management is able to work through this an make adjustments, it would help ambiance score and noise level as well. But, we will still be back soon!

    Report
12. DZ

    DanielZ

    Cincinnati

    1 review

    2.0

    1 review

    Dined on 3 December 2022

    overall2food3service4ambience1

    We were seated at a table that hadn’t been wiped down and halfway through the meal a large centipede crawled up the wall next to us.

    Report
13. DC

    DebbieC

    Cincinnati

    16 reviews

    vip
    5.0

    16 reviews

    Dined on 25 November 2022

    overall5food5service5ambience5

    Our server was pleasant, polite, attentive, and very knowledgeable. The service was excellent. The food was wonderful, and we enjoyed our visit as always.

    Report
14. G

    Grandma

    Cincinnati

    60 reviews

    vip
    5.0

    60 reviews

    Dined on 20 November 2022

    overall5food5service5ambience5

    I took three grandchildren with me. Everyone loved their food. Wait staff were very good.? My only complaint is the music was a little annoying, and perhaps a little loud. Otherwise, all was very good.

    Report
15. DC

    DebbieC

    Cincinnati

    16 reviews

    vip
    5.0

    16 reviews

    Dined on 12 November 2022

    overall5food5service5ambience5

    Birthday Celebration! Our server was attentive, polite, professional and very personable. The food was delicious and we enjoyed our experience that evening

    Report
16. OT

    OpenTable Diner

    Cincinnati

    5 reviews

    vip
    2.0

    5 reviews

    Dined on 9 November 2022

    overall2food3service1ambience3

    We had very poor service on this visit. We were not greeted by our server for 25 minutes after we were seated..we continued to have to “find her” for water, our check etc. The restaurant was not crowded so it was very odd..food was just ok, definitely not as good as normal. Makes me sad because we always loved this location. It seems to be struggling:(

    Report
17. MA

    MelissaA

    Cincinnati

    9 reviews

    3.0

    9 reviews

    Dined on 3 November 2022

    overall3food3service4ambience3

    The server, Canada, was extremely nice. He provided great service during challenging conditions. This location seems to struggle most times with staffing and therefore timeliness. The cook also made a dish how he wanted it instead of how the person ordered it.

    Report
18. OT

    OpenTable Diner

    Cincinnati

    1 review

    vip
    5.0

    1 review

    Dined on 28 October 2022

    overall5food5service5ambience2

    Very loud obnoxious group near us.

    Report
19. JT

    JoanT

    Baltimore

    1 review

    2.0

    1 review

    Dined on 28 October 2022

    overall2food2service1ambience3

    This restaurant is significantly understaffed. There were 10=12 tables, but the door staff stated there would be a 1.5-hour wait. I was happy to have a reservation, but it didn't make any difference. We sat at 6:15, got out at 8:30. Service was slow, and we couldn't get anyone to bring us soy sauce or water until repeated requests (4). I didn't blame the server, she was probably stretched too thin. But the food was mediocre and kind of warm. It was the first time ever the lettuce wraps were just OK. No sauces to mix with them which is unusual. The bar service was slow too. Just a bad experience. Won't be going back. Sadly, this used to be a place we really enjoyed going to.

    P.F. Chang's - West ChesterResponded on 5 November 2022We are sorry to see this. We have sent you a private note.

    Report
20. OT

    OpenTable Diner

    Cincinnati

    1 review

    5.0

    1 review

    Dined on 27 October 2022

    overall5food4service5ambience5

    We had the best server named Trey! We shall be back

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21. OT

    OpenTable Diner

    Cincinnati

    2 reviews

    vip
    1.0

    2 reviews

    Dined on 22 October 2022

    overall1food2service1ambience3

    Slow service. Waited over an hour for food after ordering. 5 tables who came in after us got their food and ate before we received ours. 2 tables actually ate and was gone before we got our food. Waitress gave us 3 fake reasons for the delay. Her reasons would have affected everyone not just our table. Manager kept looking at us and watched us as we were leaving. Followed us out but made no effort to make up for the worst service we have ever had.

    P.F. Chang's - West ChesterResponded on 5 November 2022We are sorry to see the issues with your service. We have sent you a private note.

    Report
22. s

    service

    Cincinnati

    15 reviews

    vip
    4.0

    15 reviews

    Dined on 8 October 2022

    overall4food4service4ambience4

    The food and service was good, but not great. Not busy

    Report
23. SM

    StevenM

    Cincinnati

    8 reviews

    2.0

    8 reviews

    Dined on 3 October 2022

    overall2food3service2ambience2

    Bar was still under stocked. Staff was still mostly pandemic action. No menus. Seated up against wall, while window seating completely open. Food portion about half size from 2 years ago. $4 up charge for fried rice. $21 for my meal. Total came to $59 no drinks, we purchased at bar to support bar staff on Monday. I will not be back. I have no room for a poorly run place. Server was okay, food was close to the days before COVID, but it was not what it use to be. My wife and I try to cut ppaced a break, but this is our third visit in 12 months and still sad place. The Flu of the century took away this business. The owners and managers should bring it back or close the doors for good.

    Report
24. M

    Matilda

    Jacksonville

    11 reviews

    vip
    3.0

    11 reviews

    Dined on 2 October 2022

    overall3food2service3ambience3

    Server was overworked but he tried very hard. Kitchen was backed up…not enough staff…food was cold. Felt sorry for the workers.

    Report
25. OT

    OpenTable Diner

    Cincinnati

    1 review

    2.0

    1 review

    Dined on 9 September 2022

    overall2food3service3ambience3

    Reservation not in their system. We had to wait and the group behind us without a reservation sat right down!?

    Report
26. SY

    ShelY

    Cincinnati

    7 reviews

    vip
    2.0

    7 reviews

    Dined on 27 August 2022

    overall2food2service2ambience2

    I lots of fans blowing, it appeared the air was out. Service was slow and food was nowhere near what it had been the last time I visited. Ended up being a pretty disappointing experience.

    Report
27. b

    bmcdonald

    Cincinnati

    1 review

    2.0

    1 review

    Dined on 24 August 2022

    overall2food5service1ambience5

    Our waitress started our dining experience with the comment "I really don't want to be here". I know we are in a period where staff is shorthanded but this didn't appear to be the case. Our food arrived cold, she didn't even pour our wine, just set it on the table and walked away. It was seriously the most bizarre service we have ever received anywhere. We still tipped her and were pleasant but we will not be returning.

    Report
28. OT

    OpenTable Diner

    Cincinnati

    10 reviews

    vip
    5.0

    10 reviews

    Dined on 10 August 2022

    overall5food5service5ambience5

    Server Haley provided outstanding service on a very busy night. The Thai Spicy Chicken was excellent

    Report
29. OT

    OpenTable Diner

    Cincinnati

    4 reviews

    4.0

    4 reviews

    Dined on 10 August 2022

    overall4food5service5ambience4

    Great service. Place needs corporate to help with fixing the A/C.

    Report
30. OT

    OpenTable Diner

    Cincinnati

    1 review

    2.0

    1 review

    Dined on 7 August 2022

    overall2food4service2ambience1

    The restaurant had no air conditioning and it was miserable eating inside. We should have been told there was no air before we were seated.

    Report
31. S

    Shelley

    Cincinnati

    5 reviews

    2.0

    5 reviews

    Dined on 2 August 2022

    overall2food4service2ambience5

    Our server couldn’t keep up.

    Report
32. OT

    OpenTable Diner

    Cincinnati

    2 reviews

    vip
    4.0

    2 reviews

    Dined on 30 July 2022

    overall4food5service5ambience1

    The air condition wasn’t working- it was so hot in there it was hard to enjoy our experience!

    Report
33. J

    Jays

    Cincinnati

    4 reviews

    4.0

    4 reviews

    Dined on 25 July 2022

    overall4food4service5ambience4

    I tried the Singapore Street noodles which were good but has very few julianne veggies. Husband loved their eggplant. The brussel sprouts are my favorite but tonight they weren't. The pieces were too big and the flavor was off.

    Report
34. OT

    OpenTable Diner

    Cincinnati

    2 reviews

    vip
    1.0

    2 reviews

    Dined on 24 July 2022

    overall1food3service3ambience1

    We had to cancel after arriving due to the restaurant air conditioning not working.

    Report
35. ME

    MaryE

    Los Angeles

    1 review

    vip
    3.0

    1 review

    Dined on 23 July 2022

    overall3food2service4ambience3

    Air conditioning was broken so felt bad for the staff. Our server was great and attentive. The food quality has gone downhill in the past year. My entree was dry. This is the third mediocre experience and won't return for a long time.

    Report
36. ML

    MayaL

    Cincinnati

    5 reviews

    5.0

    5 reviews

    Dined on 23 July 2022

    overall5food5service4ambience4

    The food was good. We needed to wait longer for entrees but it was fine for us.

    Report
37. OT

    OpenTable Diner

    Cincinnati

    4 reviews

    5.0

    4 reviews

    Dined on 6 July 2022

    overall5food5service5ambience5

    1 meal was late and it should have been free !!

    P.F. Chang's - West ChesterResponded on 22 July 2022Thanks for sharing this feedback with us. We will ensure that we pass this along to our team.

    Report
38. JN

    JustNora

    Cincinnati

    2 reviews

    3.0

    2 reviews

    Dined on 1 July 2022

    overall3food3service3ambience1

    Dirty. Staff trying the best they could. Ants crawling all over the window behind our booth, dropping on my neck. Gross. They offered to move us but food service was so slow we just finished and left. No credit on bill. Gross. Do not go there.

    P.F. Chang's - West ChesterResponded on 22 July 2022We are sorry to see this. We have sent a private note. Thanks!

    Report
39. e

    edfo

    Cincinnati

    23 reviews

    vip
    2.0

    23 reviews

    Dined on 27 June 2022

    overall2food3service1ambience3

    Service was atrocious I’d be surprised if it’s around in a year

    P.F. Chang's - West ChesterResponded on 22 July 2022Thank you for bringing this to our attention, and we apologize for any inconvenience this caused. We'll be sure to share your feedback with our team.

    Report
40. NC

    NadjaC

    Cincinnati

    1 review

    5.0

    1 review

    Dined on 19 June 2022

    overall5food5service5ambience5

    Father's Day visit. All was perfect! Food was fabulous, service impeccable. No shortage of staff here.

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