Ruth's Chris Steak House - Columbus

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1. d

   darrenc

   Columbus

   6 reviews

   vip
   5.0

   6 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   I had an amazing experience dining at Ruth Chris. The food was outstanding, especially the bone-in filet and the service was top notch - Kudos!

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2. OT

   OpenTable Diner

   Cleveland

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   overall5food5service5ambience5

   Everything was delicious and our server was great…

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3. OT

   OpenTable Diner

   Columbus

   1 review

   2.0

   1 review

   Dined 7 days ago

   overall2food3service4ambience4

   Rude valet. Waited 30 minutes after our reservation to get seated. Waiter seem new but was good. Lo ester Bisque was sub par to say the least. My wife’s steak came 25 minutes late packed up to eat at home since everyone else had already ate (was taken off the bill but not the point). Steaks where amazing as expected everything else was average.

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4. MB

   MichaelB

   New York Area

   3 reviews

   3.0

   3 reviews

   Dined 7 days ago

   overall3food4service2ambience2

   Service was sub-par - bread took 20min to arrive - sparkling water was ordered and a bottle dropped luke-warm without glasses. - Needed to hunt down staff to get bread and glasses

   Ruth's Chris Steak House - ColumbusResponded 5 days agoMichaelB thank you for your review. We are very sad to hear that you did not enjoy your most recent experience with us and we will work with our local team to improve. Thank you for your feedback!

   Report
5. DB

   DBxx

   Columbus

   37 reviews

   3.0

   37 reviews

   Dined on 28 January 2023

   overall3food3service4ambience3

   I am rating this compared to Ruby's or Eddie Merlot which we dine at often. I got the ribeye which was flavorful but fatty. I asked my server about the fattiness before ordering and he assured me it wouldn't be a problem. The sides were plentiful and the sweet potato casserole was outstanding. The spinach was a little too runny for my liking. Server was pleasant and attentive. Unlike their competition they don't have staff in the area checking water and bread. Also when we asked for leftovers to be boxed our server brought out styrofoam containers for us to use. As we were taking our runny spinach I didn't think this was going to work. He eventually brought out a Tupperware type container which worked fine. As a side observation Ruby's and Merlot's both boxed the leftovers for you. Overall not bad but definitely a notch or two below their competition at about the same price.

   Ruth's Chris Steak House - ColumbusResponded 5 days agoThank you for your candid feedback. We are disappointed to know that your meal fell short of your expectations. We hold ourselves to standards as high as - or even higher than - the standards of the other restaurants you mentioned, and we do hope you'll consider giving us a second chance to make a great impression.

   Report
6. OT

   OpenTable Diner

   San Francisco

   3 reviews

   vip
   2.0

   3 reviews

   Dined on 27 January 2023

   overall2food2service1ambience1

   It really pains me to write this review but what happened to Ruth’s Chris??? We are long time lovers and have been many times but it’s been a while. Our experience was terrible from our seat, to service, to the actual meal. The host seemed unsure of where to seat us or who would be taking care of us. Our reservations were made well in advance and they were early evening, the restaurant was still mostly empty. Why was there so much confusion? When we did get seated we were seated by the front door and froze our entire meal. At one point we asked if they could turn the heat up and this was not taken seriously nor was there an offer to move us. Our server gave us zero greeting (not even about the steak preparations), was inattentive, slow, and not friendly or personable. Our food was lack luster and certainly not what we remembered. Our appetizers seemed flavorless & steaks were cooked medium rather than medium rare. We ordered lobster Mac and cheese with our sides and while the lobster in it was okay and there was plenty, there was again, something lacking in flavor in the Mac and cheese itself. We ordered crime brûlée for dessert and it was just ok…no crack on top like there should be, and the inside was more like a dense pudding. Our server boxed our leftovers in styrofoam boxes and let sauce fall all over the side of the box from the Mac and cheese. When he set the bag on the table a box fell over in the bag and more sauce slid all over the inside of the bag. We used a napkin at the table to clean it off so it wouldn’t spread worse. The server did & said nothing. We chose Ruth’s Chris over other steakhouses in the area for a nice dinner out based on our many great past experiences. Never a bad one, and I’m not one to write bad reviews, but we feel like we’ve missed something…we were so uncomfortable our whole meal from the cold air coming in every time the front door opened, our server being slow and inattentive, to the food not meeting expectations.

   Ruth's Chris Steak House - ColumbusResponded 6 days agoPlease rest assured that in this Ruth's Chris, as well as all others, our intention is to provide the highest and finest quality with regard to both food and service, not to mention hospitality - much like Ruth would have done herself. Please reply to us directly, or private message us with your contact information, including your name and a phone number, so that we can follow up with you. Thank you!

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7. JP

   JPM2

   Columbus

   10 reviews

   vip
   3.0

   10 reviews

   Dined on 27 January 2023

   overall3food4service2ambience4

   Service has degraded since before Covid. Not the level of service that Ruth’s should demand.

   Ruth's Chris Steak House - ColumbusResponded 5 days agoJPM2 thank you for your review. We are very sad to hear that you did not enjoy your most recent experience with us and we will work with our local team to improve. Thank you for your feedback!

   Report
8. JI

   JustinI

   San Francisco

   1 review

   3.0

   1 review

   Dined on 27 January 2023

   overall3food2service3ambience1

   Terrible dining experience. They were out of the bisque so salads were the only appetizer offering. Steak arrived undercooked. I did not receive a Malbec. It tasted more like a Pinot noir

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9. JB

   JustineB

   Columbus

   3 reviews

   3.0

   3 reviews

   Dined on 27 January 2023

   overall3food5service2ambience4

   I made a reservation for 8pm but we didn’t get seated till 9…. I get if you’re understaffed or something but at least seat us instead of having us awkwardly standing in everyone’s way. Once we were finally seated the rest of the night was great. Good food and drinks. I would go back with a smaller group and make sure I have no plans after.

   Ruth's Chris Steak House - ColumbusResponded on 28 January 2023Thank you for the review, JustineB. We appreciate your feedback as it allows us to constantly grow and improve. We will pass your comments along to the local team. We hope to welcome you back in again soon!

   Report
10. t

    trickynicki

    Columbus

    19 reviews

    vip
    4.0

    19 reviews

    Dined on 27 January 2023

    overall4food4service4ambience5

    I arrived at 655 for a 7pm reservation and still had quite a wait for a table, which is somewhat to be expected during restaurant week, so no big deal. The hostess was friendly and made recommendations as she seated us. The server was friendly as well, I just wish a little more attentive, as we were never checked on once after the food arrived. It took about 15 minutes for our drink orders to be taken, and another 15 for them to come, yet our soup and main courses came back to back. The lobster bisque had a great flavor but could have used more lobster. The lobster Mac n cheese was amazing and a huge portion. I got the filet and it was good, perfectly cooked, but in my opinion could have been more seasoned. The meal did come with a complimentary cheesecake, which was a great surprise. All in all things were good but could have used those little touches to make it great.

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11. GH

    GiselH

    New York Area

    4 reviews

    vip
    4.0

    4 reviews

    Dined on 26 January 2023

    overall4food4service4ambience4

    I made a reservation for 7:30 but due to Restaurant week they were behind. I had to wait for 30 minutes to get a table but the hostess was super kind and apologetic about the wait. The food was ok. It was also delayed where we got the appetizers and food together and we had to return the food to finish with our appetizers. I ordered ribeye steak and I could tell It wasn’t prime meat. But overall it was an ok experience.. considering everything.

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12. OT

    OpenTable Diner

    Miami

    1 review

    5.0

    1 review

    Dined on 25 January 2023

    overall5food5service5ambience5

    This was our first time eating here and we had a great experience overall! Our server,Chris, was extremely personable,kind and was the best we’ve had at a restaurant. Would highly recommend eating here. The steaks were delicious and we were told about how they are seasoned with salt, pepper, butter and parsley as the quality of the steak is top of the line. Thank you to Chris for making our dining experience well worth our night out to eat!

    Ruth's Chris Steak House - ColumbusResponded 4 days agoWorld-class hospitality is at the cornerstone of everything we do at Ruth's, and for that reason we are so know you enjoyed your experience. We hope to have the chance to serve you again soon.

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13. BA

    BARBARAL

    1 review

    5.0

    1 review

    Dined on 25 January 2023

    overall5food5service5ambience4

    We enjoyed the restaurant week menu. The happy hour at the bar was wonderful also.

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14. OT

    OpenTable Diner

    Tampa

    1 review

    4.0

    1 review

    Dined on 24 January 2023

    overall4food4service5ambience5

    Went during restaurant week. The lobster bisque was just okay but I’m guessing they made a lot of it beforehand because of the amount of people who would be ordering it so I understand. Steak and salmon were both very good and our server was fantastic!!

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15. OT

    OpenTable Diner

    Columbus

    1 review

    3.0

    1 review

    Dined on 24 January 2023

    overall3food2service5ambience2

    Our server Chris was amazing, but the food was not up to par based on our other experiences at Ruth Chris. Filet came out Medium instead of Medium Rare and was served sitting in butter and grease on the plate. The garlic mashed potatoes were luke warm and appeared as though they had been pre cooked and heated up. I am not one to write bad reviews as I was previously in the service industry and understand that things happen, however, the cheesecake we had was one of the worst deserts I have been served at a fine dining restaurant. Yes, Covid has changed things, but this was pretty bad even given the difficult times we are in.

    Ruth's Chris Steak House - ColumbusResponded on 26 January 2023Thank you for your candid review. We hold ourselves to the highest brand standards for food quality and what you describe is not consistent with our standards. We will work hard to improve and appreciate you bringing this to our attention.

    Report
16. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on 22 January 2023

    overall4food4service5ambience4

    Everything was good and our waiter was amazing I wish

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17. TL

    TomL

    Columbus

    81 reviews

    vip
    2.0

    81 reviews

    Dined on 21 January 2023

    overall2food3service4ambience3

    Food was good but the best part was the bread and dessert. However the plates and glasses were dirty that were already on table. Service started out attentive but other staff were taking a lot of his time as the meal progressed.

    Ruth's Chris Steak House - ColumbusResponded on 23 January 2023TomL We truly appreciate your feedback because it helps us improve. This is not at all the experience we aim to provide. We have passed your feedback along to the upper management team for this location to ensure this doesn't happen again. Thank you!

    Report
18. CC

    CarlaC

    Chicago

    22 reviews

    vip
    5.0

    22 reviews

    Dined on 20 January 2023

    overall5food5service5ambience5

    Amazing service, as always!! What a beautiful restaurant. The filet was outstanding!!

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19. OT

    OpenTable Diner

    Columbus

    22 reviews

    vip
    4.0

    22 reviews

    Dined on 17 January 2023

    overall4food4service5ambience5

    Waitress was amazing steaks were delicious but being honest Longhorn steaks are just as good. The whole experience was great!

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20. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 9 January 2023

    overall5food5service5ambience5

    Good food and a friendly place

    Ruth's Chris Steak House - ColumbusResponded on 12 January 2023Thanks for the great review! Hope to see you again soon.

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21. OT

    OpenTable Diner

    Columbus

    3 reviews

    vip
    4.0

    3 reviews

    Dined on 8 January 2023

    overall4food4service4ambience4

    The initial smell as you walk into the restaurant is like a butcher shop. They need better ventilation for the kitchen. Otherwise the food was very good as well as the service.

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22. OT

    OpenTable Diner

    Columbus

    1 review

    2.0

    1 review

    Dined on 7 January 2023

    overall2food2service3ambience2

    Wine was crazy overpriced, even taking into consideration the restaurant upcharge we expect. The food was fine but not worth the prices we paid. The Caesar salad looked beautiful but was plain and the croutons were soggy. The wedge salad was overdressed with blue cheese crumbles and dressing. The steaks we ordered (filets) lacked flavor. My husband ordered a lobster tail with his filet, and when he tried to use the lemon wedge that accompanied his lobster, he burned his finger when he picked up the lemon. We had been informed that the plates were very hot, but if you are going to serve a garnish that you squeeze, you should probably put it on another plate that isn’t 500 degrees. The service was pleasant and professional, but not overly warm (our server didn’t wish my husband a happy birthday but they did decorate the table with confetti), and we went long stretches where we didn’t see our server. Last, and not a big deal but somewhat inconsistent with other experiences we’ve had at nice steakhouses, they didn’t include any sort of recognition of my husband’s birthday with his dessert. Overall, there are far better steakhouses in the area and we likely won’t return.

    Ruth's Chris Steak House - ColumbusResponded on 9 January 2023We realize that celebrations are special moments, so we are very concerned to hear that your experience wasn't what you were expecting. Would you please contact via private message and share more about your experience? Please send your contact information, including your name and a phone number. We would welcome the chance to make things better.

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23. KF

    KathyF

    Tampa

    2 reviews

    5.0

    2 reviews

    Dined on 7 January 2023

    overall5food5service5ambience5

    Great place to celebrate!

    Ruth's Chris Steak House - ColumbusResponded on 12 January 2023Thank you for choosing us for your dinner! We look forward to seeing you again soon!

    Report
24. GM

    GMDub

    Columbus

    9 reviews

    vip
    2.0

    9 reviews

    Dined on 7 January 2023

    overall2food4service2ambience3

    Meh. Not great

    Ruth's Chris Steak House - ColumbusResponded on 9 January 2023Thank you for your candid review. We strive for the highest brand standards in terms of quality, service and atmosphere and we are sorry to hear that we didn't exceed expectations. We will address your concerns with our team and we hope you will give us another chance to serve you again in the future. Thank you!

    Report
25. MN

    MichaelN

    Columbus

    2 reviews

    vip
    5.0

    2 reviews

    Dined on 7 January 2023

    overall5food5service5ambience5

    We celebrated my birthday last night with a most memorable, delectable dinner! The service was great, as was attention to detail.

    Ruth's Chris Steak House - ColumbusResponded on 11 January 2023We're pleased to hear you enjoyed your visit to Ruth's Chris, and we hope to have the chance to serve you again soon.

    Report
26. OT

    OpenTable Diner

    Columbus

    1 review

    5.0

    1 review

    Dined on 7 January 2023

    overall5food5service5ambience5

    Great overall experience. Josh was a great server, provided excellent recommendations. And great service. He was very personable and had great knowledge of the menu. Would highly recommend Ruth Chris. Make sure you request Josh. He made it a great night.

    Ruth's Chris Steak House - ColumbusResponded on 11 January 2023World-class hospitality is at the cornerstone of everything we do at Ruth's, and for that reason we are so glad to know you enjoyed your experience. We hope to have the chance to serve you again soon.

    Report
27. JP

    JPM2

    Columbus

    11 reviews

    vip
    3.0

    11 reviews

    Dined on 6 January 2023

    overall3food5service3ambience3

    I’m not sure what happened post Covid but the experience I was used to was not even close the what the classic Ruth’s Chris should be. The bar tenders and wait staff appear to be more appropriate for Applebees.

    Ruth's Chris Steak House - ColumbusResponded on 7 January 2023JPM2, hospitality is a source of great pride for our company and when a guest feels that he or she has not received the service that is the hallmark of the Ruth’s Chris name, we take those assertions seriously. We appreciate you bringing your concerns to our attention and will work to ensure this doesn't happen again.

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28. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined on 2 January 2023

    overall1food3service2ambience4

    Service was very slow and the waiter took forever to come check on us

    Ruth's Chris Steak House - ColumbusResponded on 3 January 2023Thanks for your feedback. We’re sorry to hear we disappointed you. We will pass along your feedback to management.

    Report
29. SR

    SydneyR

    Columbus

    1 review

    5.0

    1 review

    Dined on 1 January 2023

    overall5food5service5ambience4

    Great dinner. Our server Kane was fantastic. The food was delicious and I love the sharing model.

    Report
30. LV

    LaVellT

    Columbus

    4 reviews

    4.0

    4 reviews

    Dined on 31 December 2022

    overall4food5service5ambience5

    Excellent service by Tatyana and food. Great atmosphere too. Friendly staff.

    Report
31. KL

    KrisL

    Columbus

    1 review

    5.0

    1 review

    Dined on 31 December 2022

    overall5food5service5ambience5

    Lovely ambience and server was exceptional! Cole was great with his recommendations and congeniality. Food was wonderful… you have to have a steak it’s out of this world! Best ever!

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32. OT

    OpenTable Diner

    Columbus

    1 review

    vip
    1.0

    1 review

    Dined on 30 December 2022

    overall1food1service5ambience5

    The food was just not good

    Report
33. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on 26 December 2022

    overall3food3service2ambience5

    We were there Christmas night. They were very busy. I’m assuming they didn’t have their A-team working. There was a male bartender who was very rude. Our waiter was very nice and did his best on a very busy night. My filet was crisply burned on the outside. My plate came to the table sizzling with the burned butter on it. The inside was medium as requested. My husband enjoyed his New York strip which was cooked to his liking and wasn’t burned on the outside. In spite of our experience, I would go again on a regular night to give them a second chance.

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34. OT

    OpenTable Diner

    Columbus

    1 review

    3.0

    1 review

    Dined on 25 December 2022

    overall3food3service2ambience3

    It was extremely cold where we were sitting (it was cold outside as well). We were greeted promptly by our server. We placed our appetizer mushrooms were hot and tasted awesome! I asked for a side of diced t

    Report
35. B

    Barbie

    1 review

    4.0

    1 review

    Dined on 25 December 2022

    overall4food4service4ambience4

    Appreciate that the restaurant was open on Christmas Day. Actually, they were quite busy. Service was excellent.

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36. OT

    OpenTable Diner

    Columbus

    4 reviews

    vip
    1.0

    4 reviews

    Dined on 25 December 2022

    overall1food1service1ambience1

    The bartender was unnecessarily rude. I understand it was Christmas, but was aghast by his attitude. Also, at the end of the night all 3 ladies restrooms were clogged along with the men’s. Horrific experience! Makes me appreciate Jeff Rubys that much more.

    Ruth's Chris Steak House - ColumbusResponded on 27 December 2022Thank you for your candid feedback. We are disappointed to know that your meal fell short of your expectations. We hold ourselves to standards as high as - or even higher than - the standards of the other restaurant you mentioned, and we do hope you'll consider giving us a second chance to make a great impression.

    Report
37. MS

    MichelleS

    1 review

    4.0

    1 review

    Dined on 25 December 2022

    overall4food4service3ambience3

    Some bumps on Christmas Day. Remedied by the Manager, who was lovely. Party of 4 and we were one of three or so tables that I could see and our server seemed to be struggling a bit. Reversed my son’s and his spouse’s steak orders (easy enough to trade); lobster tail was pure rubber (Manager replaced with one cooked to perfection); failed to bring my glass of wine in time for me to enjoy with my entree (Manager comped it). Lamb was amazing; my dad’s fish looked good; steaks were fine. The server did a spiel once we were seated that’s unnecessary (history of the restaurant blah blah blah…it’s not like it’s some unique historical location. It’s a chain. Presumably he was required to do it; I just found it annoying. And, I have been to the one in Knoxville, they don’t do that there.). Overall a decent meal and okay service, Manager made everything right. We also had to ask for the music to be turned down; we were right under a speaker and could barely carry on a conversation. At that price point, I expect to be raving.

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38. ME

    MELISSAP

    Columbus

    1 review

    5.0

    1 review

    Dined on 24 December 2022

    overall5food5service4ambience4

    Fantastic! Great food, good service, we did not love our table location but we quickly got over it. We will come back again for sure.

    Report
39. BA

    BrandonA

    Columbus

    2 reviews

    5.0

    2 reviews

    Dined on 23 December 2022

    overall5food5service5ambience5

    Chris was an excellent waiter. He did a fantastic job with explaining the menu and very well on recommendation on foods. The food was amazing.

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40. OT

    OpenTable Diner

    Columbus

    2 reviews

    4.0

    2 reviews

    Dined on 22 December 2022

    overall4food5service4ambience4

    Had an enjoyable dinner with delicious food. Meal started off bad when our entrees were served and we had never received our salads. Food was returned and the salads were served. When our entrees were brought out they had definitely recooked the steaks to the right temperature. Rest of the meal went without incidents and we had an enjoyable experience.

    Report