Sonora Grill - Playa del Carmen

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1. FD

   FrequentDiner1

   Chicago

   13 reviews

   vip
   1.0

   13 reviews

   Dined on 21 January 2023

   overall1food3service1ambience1

   With high expectations, they had was an accident and dropped our food. We understand it was an accident. No one came over to explain what happened, when replacement food would arrive. An hour passed, no communication. Then we gave up and asked for the bill, which took half an hour to get. It had items we never got, due to the accident, on the bill. They took them off. But it was an ordeal and no one ever expressed any regret over the incident and our food never arriving. Our poor waiter did not even know what was happening. The noise level is so loud that it is impossible to have a conversation at all.

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2. JQ

   JohannaQ

   New York Area

   4 reviews

   vip
   5.0

   4 reviews

   Dined on 16 January 2023

   overall5food5service5ambience5

   Great food, service and ambience. Drinks were also delicious!

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3. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on 7 January 2023

   overall5food5service5ambience5

   Todo muy bueno.

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4. OT

   OpenTable Diner

   Chicago

   1 review

   5.0

   1 review

   Dined on 5 January 2023

   overall5food5service5ambience5

   Reserving the restaurant was easy, the host was nice, we didn’t have to wait, the waiter was wonderful from suggestions to accommodations. His attitude was great, he had patience, he sang, laughed, and danced with us. The experience was remarkable

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5. JC

   JoseC

   1 review

   2.0

   1 review

   Dined on 30 December 2022

   overall2food4service4ambience1

   Es un restaurante no apto para ir a charlar un rato. La música está muy fuerte

   Report
6. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined on 25 December 2022

   overall4food4service3ambience3

   Had dinner there on Christmas food was good but the service was really slow. Waited at least 30 min for food an it wasn’t crowded. Would go back again as food was good as stated.

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7. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined on 25 December 2022

   overall5food5service5ambience5

   Fantastic food, service was brilliant- fully recommend

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8. B

   Bren

   Austin

   1 review

   1.0

   1 review

   Dined on 23 December 2022

   overall1food1service4ambience1

   Food was terrible. The best part of the meal was the veggies which is sad for a steak house. The steaks were terrible quality. It was so loud you could barely hear the person beside you. It’s a full miss especially for the price. Just go to Harry’s.

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9. DB

   DanielaB

   1 review

   5.0

   1 review

   Dined on 21 December 2022

   overall5food5service5ambience5

   Everything was delicious and service was top notch! My only "critique" would be to add a Spicy warning to the aguachile, it was delicious but so spicy it was almost impossible to eat for non-locals. Just a minor thing in an overall incredible visit.

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10. JH

    JaimeH

    1 review

    2.0

    1 review

    Dined on 21 December 2022

    overall2food3service1ambience1

    Terrible servicio! Tardan años en atenderte, en traer alimentos y bebidas. No cuentan con todo lo que ofrecen en el menú, no pudieron imprimir la cuenta. El chico que nos atendió se quejaba de todo.

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11. N

    Nuky

    New York Area

    1 review

    1.0

    1 review

    Dined on 18 December 2022

    overall1food1service1ambience3

    No tuvimos una buena experiencia en su totalidad en el restaurante. desde la falta de cubiertos y servilletas en toda la cena, las entradas que llegaron incompletas, las bebidas tardaban muchísimo. Lo más grave fue que pedimos un corte Cowboy termino medio que llegó praticamente crudo. Le pedimos al mesero de regresarlo para que quedara bien cocido y nos fue negado porque ya tenían muchas comandas. Nos trajeron una piedra caliente después de muchísimo tiempo y que obviamente no era suficiente para cocinar la carne al punto deseado. No pudimos comer el corte en su totalidad. Es un corte y es un restaurante caro donde no pueden suceder este tipo de cosas. Reclamamos con el gerente todo lo sucedido y lo único que hicieron fueron regalar 2 postres, éramos 6 personas. En un restaurante de calidad jamás le hubieran cobrado este platillo al cliente. pero no estuvieron interesados en brindar este servicio.

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12. M

    Mira

    1 review

    4.0

    1 review

    Dined on 9 December 2022

    overall4food5service5ambience4

    The service was top notch. We actually witnessed the servers running. We ordered the cauliflower appetizer (and entire head drizzled in a cheese sauce), we shared the prime rib and added the grilled vegetables with eggplant dip (it was a bit disappointing as the "dip" was just a bit of puree under the veggies and couldn't taste any eggplant) and the side of garlic mushrooms. More than enough food and took some home for both of us to eat a lighter lunch. Unfortunately, the only downside was the noise. I had reserved and asked for a quieter table to celebrate a bday, and we were given two options....one beside the dj or the other under a speaker. Aside from being sat right away, when there was a lineup of people, I feel like the special requests aren't looked at and tables aren't actually reserved based on requests. Oh, and bring mosquito repellent. I got at least 10 bites on my lower legs and ankles, even though we weren't anywhere near foliage and it was 10pm. However, once again our server came to the rescue without me asking, with a bottle of repellent. Much appreciated! Other than that, it was the best meal we've had in Playa and we got there 2xmonth in the winter months. It cost $200 CAD with tip and we also had a beer & 2 glasses of wine so nothing out of the ordinary for back home. There was a weird thing we noticed on the bill and it was written in a few places....it said "tip is not mandatory". We found this strange, as at any other resto in PDC, the servers make sure to underline TIP NOT INCLUDED. We wanted to ask our server, but he was busy and communication was tough because of the speaker above, and not being able to hear the best. I asked 2 different friends in Playa who go there regularly, and they were shocked, saying that they know someone that works there and they definitely do not get paid a fare wage (one that doesn't need to rely on tips to cover basic needs/minimum wages), FYI so continue to tip well if the service deserves it :)

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13. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 7 December 2022

    overall5food5service3ambience5

    The experience was good, the service was also good but they took a little while to come and take our order but the food came out in good time! Great place to try on your visit here in Playa del Carmen

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14. KM

    KenyaM

    1 review

    5.0

    1 review

    Dined on 16 November 2022

    overall5food5service5ambience5

    Todo estuvo increíble, festejamos el cumpleaños de mi mamá y todo estuvo riquísimo, sobre todo el servicio de cada uno de los que nos atendieron, desde la puerta hasta los runners, excelente servicio.

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15. LM

    LilaMeg

    Mexico City

    15 reviews

    vip
    5.0

    15 reviews

    Dined on 6 November 2022

    overall5food5service5ambience5

    El ambiente muy agradable y los alimentos como siempre muy ricos

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16. BS

    BelkisS

    1 review

    5.0

    1 review

    Dined on 4 November 2022

    overall5food5service5ambience5

    Todo estuvo perfecto, si debo ser muy crítica, creo que las porciones de los postres son muy grandes y aunque compartas debes limitarte y no puedes probar de todos porque son muy grandes

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17. DM

    DaniiM

    1 review

    5.0

    1 review

    Dined on 30 October 2022

    overall5food5service5ambience5

    This place was a gem! The food was great! The service was amazing and the staff out of this world!! Great time! Great food! Fantastic music!!

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18. SC

    SharysC

    1 review

    5.0

    1 review

    Dined on 29 October 2022

    overall5food5service5ambience5

    Hola, todo delicioso, cada y una de nosotras pedimos platillos diferentes y quedamos muy complacidas, las mezcalitas riquísima. Una grata experiencia, recomendado ampliamente!!!

    Report
19. P

    Pablo

    Mexico City

    2 reviews

    3.0

    2 reviews

    Dined on 25 October 2022

    overall3food4service4ambience3

    Es muy caro por lo que es. Y esperamos mucho para tener nuestros platos.

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20. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on 8 September 2022

    overall2food1service3ambience2

    I’m sick and tired of being hassled by the local people trying to sell me stuff when I’m having a nice meal and I’m sick and tired of the bongo and mariachis where I can’t carry on a conversation

    Report
21. FJ

    FJGC76

    Washington DC

    5 reviews

    vip
    3.0

    5 reviews

    Dined on 19 August 2022

    overall3food5service5ambience3

    Great food and service. But veeery loud music. If you are with friend, and in festive mode, go there, but not suitable for a family with kids.

    Sonora Grill - Playa del CarmenResponded on 17 October 2022Thank you for sharing your experience at Sonora Grill. Your comment is very important to us. We will be waiting for you with new surprises!

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22. CS

    ClaudiaS

    Chicago

    1 review

    vip
    3.0

    1 review

    Dined on 15 August 2022

    overall3food4service2ambience4

    I went to Sonora Grill Prime. The experience was good but the server missed to mention that alcoholic drinks were 2x1. We were celebrating a birthday and they did not provide a free dessert. They charged us for drinks as if they were not 2x1.There was no kids menu online so we ordered for them from the regular menu. When we got the check, we asked about the 2x1 and they tried to make up by giving us another drink. Kinda felt like they were trying to take advantage as we were not aware of their promotion.

    Sonora Grill - Playa del CarmenResponded on 18 August 2022Thank you very much for your visit and for your review, it is important for us. We are sorry for the inconvenience you had. We apologize, and we assure you that we will work on this, so it won't happen again. Greetings.

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23. OT

    OpenTable Diner

    Cancun

    5 reviews

    vip
    5.0

    5 reviews

    Dined on 14 August 2022

    overall5food5service5ambience5

    Great as always

    Sonora Grill - Playa del CarmenResponded on 18 August 2022Thank you so much for taking the time to leave us a 5-star rating. Sonora Prime is here for you anytime. Greetings!

    Report
24. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on 9 August 2022

    overall5food4service5ambience5

    We had an amazing experience here during our family vacation. We came to celebrate my parents’ 35th anniversary and the staff went above and beyond to ensure we had a memorable and enjoyable evening full of love, incredibly hospitality, and delicious food. That cheesy bean dip and tortilla chips— I could eat it everyday! Loved every minute of our time here and would highly recommend.

    Sonora Grill - Playa del CarmenResponded on 17 October 2022Thank you for the kind review! We are so happy that your visit at Sonora Grill went excellent and that you shared such an important celebration with us. We will be waiting for your next visit. Cheers!

    Report
25. AW

    AWil

    Cancun

    1 review

    3.0

    1 review

    Dined on 9 August 2022

    overall3food5service2ambience2

    We hebben uitgebreid zitten eten bij Sonora op basis van hun beoordelingen op Google. Dusdanig uitgebreid dat we zelfs een fles wijn aangeboden kregen tijdens het eten. Het voedsel is uitstekend, vers en van uitstekende kwaliteit. De bediening is helaas, in de toeristische omgeving van Playa del Carmen, zo goed als alleen Spaanstalig. Maar onze ober deed zijn uiterste best, was uitermate hulpvaardig en daar over niets dan lof. De muziek staat alleen kei en keihard, iets dat er blijkbaar bij hoort. Van ons niet, dus we zijn op een zo stil mogelijk plekje gaan zitten. Het klapstuk kwam bij het einde; onze rekening. De baas kwam er voor langs en begon een verhaal over tips. We werden vriendelijk gemaand 20% te geven. Wij hadden zelf 10% in gedachten. Dus hij begon te onderhandelen. We waren in staat om gewoon niets te geven, maar wilden het personeel niet tekort doen. Maar in zo'n mooie en best prijzige gelegenheid gaan onderhandelen over een tip: de domper van de avond. De baas moet zijn ogen uit zijn hoofd schamen. Samenvatting: prima eten, vriendelijke bediening, veel te harde muziek en een niet passend management die gaat zeuren over tips. Zo jammer.

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26. OT

    OpenTable Diner

    Mexico City

    1 review

    4.0

    1 review

    Dined on 30 July 2022

    overall4food4service4ambience4

    Excelente propuesta gastronómica. La parrilla es la especialidad. Todo delicioso desde las entradas, plato fuerte, mixología, postres y aperitivos. Altamente recomendados.

    Sonora Grill - Playa del CarmenResponded on 18 August 2022Nos llena de gusto saber que tu experiencia con nosotros fue agradable. Esperamos que sigas visitándonos para que puedas probar lo nuevo que llega a Sonora Prime. ¡Saludos!

    Report
27. GA

    GARRSFO

    Las Vegas

    9 reviews

    vip
    3.0

    9 reviews

    Dined on 29 July 2022

    overall3food4service4ambience3

    Había una inundación en la entrada de los baños, los aires acondicionados de la sección interior estaban apagados en pleno verano! con 35 grados afuera, a las 10pm.

    Sonora Grill - Playa del CarmenResponded on 18 August 2022Agradecemos tu visita y comentario. Ten por seguro que lo haremos llegar al área correspondiente, para que no vuelva a suceder y disfrutes de la experiencia completa en tu próxima visita. Muchas gracias. 

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28. OT

    OpenTable Diner

    Caribbean

    7 reviews

    vip
    5.0

    7 reviews

    Dined on 25 July 2022

    overall5food5service5ambience5

    Miguel was very helpful! The food was perfect!!

    Sonora Grill - Playa del CarmenResponded on 18 August 2022Thank you so much for taking the time to rate us. Sonora Prime is here for you anytime. Greetings!

    Report
29. D

    Donnadie

    Cancun

    1 review

    5.0

    1 review

    Dined on 21 July 2022

    overall5food5service5ambience5

    Sonora Grill muy buen lugar para comer. El servicio magnífico, todo el tiempo pasan los meseros para preguntar si falta algo. La carne muy buena, solo que sus precios un poco elevados

    Sonora Grill - Playa del CarmenResponded on 18 August 2022Nos llena de gusto saber que tu experiencia con nosotros fue agradable. Esperamos que sigas visitándonos para que puedas probar lo nuevo que llega a Sonora Prime. ¡Gracias!

    Report
30. OT

    OpenTable Diner

    Cancun

    1 review

    5.0

    1 review

    Dined on 6 July 2022

    overall5food5service4ambience4

    Gran opción gastronómica de primer nivel en Playa del Carmen. Muy recomendable.

    Sonora Grill - Playa del CarmenResponded on 18 August 2022¡Gracias por visitarnos! Nos llena de satisfacción saber que la experiencia fue agradable en Sonora Prime. Agradecemos tu visita. ¡Saludos!

    Report
31. ES

    ElivethS

    New York Area

    7 reviews

    vip
    5.0

    7 reviews

    Dined on 2 June 2022

    overall5food5service5ambience5

    Coming to celebrate my birthday here was the best idea ever. It was an excellent choice and I had such a fun and delicious time coming to commemorate such an amazing time with him.

    Sonora Grill - Playa del CarmenResponded on 18 August 2022Thank you for your preference. We love knowing that you enjoyed every detail that we have for you at Sonora Grill. It will always be a pleasure to serve you as you deserve, come back soon. Cheers!

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32. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 17 May 2022

    overall5food5service5ambience5

    Estuvo padre todo, no llego mi festejado me dejó instado pero la comida súper

    Sonora Grill - Playa del CarmenResponded on 19 August 2022Estamos muy contentos de que haya sido de tu agrado nuestra atención. Te esperamos pronto en Sonora Grill para que sigas disfrutando. ¡Saludos!

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33. OT

    OpenTable Diner

    Mexico City

    13 reviews

    5.0

    13 reviews

    Dined on 17 May 2022

    overall5food5service5ambience5

    Como siempre una excelente opción y experiencia

    Sonora Grill - Playa del CarmenResponded on 18 August 2022En Sonora Prime estamos muy agradecidos de tener clientes como tú, ¡esperamos tenerte con nosotros por muchos años más!

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34. RH

    RebeccaH

    Atlantic City

    1 review

    4.0

    1 review

    Dined on 12 May 2022

    overall4food5service4ambience4

    We visited the restaurant at Playa del Carmen it was close to our hotel. The staff was very friendly and accommodating our server was helpful and made suggestions. The food was outstanding and so were the drinks, we had dessert and they were good but my cake was a bit too dry but it was tasty. Price wise it was pretty reasonable considering the quality, only reason I didn't give 5 stars on everything is because 1. It seemed that the server was over taxed had most of the tables for only 1 and 2. Because it was allowed for people to ask for money (panhandle) while you were eating 3. We had to wait a good amount of time when done for the check. All in all I would recommend this spot and would visit again if in the area again.

    Sonora Grill - Playa del CarmenResponded on 19 August 2022Thank you so much for taking the time to leave your comment, Sonora Grill appreciates it. Sorry for the inconvenience you had with our staff, we assure you that we will work on this. On the other hand, we are glad you enjoyed our food. It is a pleasure having you as a customer!

    Report
35. GG

    GlendaG

    Cancun

    3 reviews

    5.0

    3 reviews

    Dined on 23 April 2022

    overall5food5service5ambience5

    A million thanks for your very special and kind attention to our birthday celebration.

    Sonora Grill - Playa del CarmenResponded on 19 August 2022Thank you so much for taking the time to leave an excellent rating and comment. Sonora Grill really appreciates it. Please let us know what we can do for you in the future. Greetings!

    Report
36. RL

    RafaelL

    1 review

    2.0

    1 review

    Dined on 7 April 2022

    overall2food4service1ambience2

    Servicio Muyyyyy lento, pedí un postre y después de 20 minutos nos dijo que no había, se tardaron en llevarnos la cuenta y cobrarnos

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37. J

    Jimpy

    Grand Rapids

    1 review

    1.0

    1 review

    Dined on 28 March 2022

    overall1food1service3ambience1

    Quality of foods were really bad and wasn’t cook thoroughly. We couldn’t really eat it. We went there because of many good reviews. It was a big mistake for the last day of family vacation.

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38. LG

    LeonardoG

    Mexico City

    1 review

    2.0

    1 review

    Dined on 17 March 2022

    overall2food2service1ambience1

    Por tercera vez me han dejado mal. He ido a muchos Sonora de la Republica y en este he quedado mal para una cena de negocios, estuvo regular una cena con mi esposa y esta vez estuvo mal una cena con unos amigos extranjeros. Tardaron mucho en traer la bebida, en primera y segunda ronda se les tuvo que pedir por dos veces. La cerveza en lata en un restaurante de esta categoría no es de recibo. Faltaba alguna variedad de cerveza. Ninguna tipo ambar. El segundo tiempo que era un Tomahawk tardó mucho en venir y su sabor no era reseñable. No tenían disponible el servicio de entretenimiento de los niños. Hacía mucho calor en la mesa que nos ubicaron, los ventiladores estaban parados y a pesar de que se les dijo no los prendieron. Salimos tan transpirados del restaurante que no nos sentíamos cómodos y nos fuimos para casa. Este lugar no representa a la marca Sonora Grill.

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39. OT

    OpenTable Diner

    Cancun

    2 reviews

    5.0

    2 reviews

    Dined on 15 March 2022

    overall5food5service5ambience5

    Las bebidas siempre deliciosas, y la comida genial, nos encanta la coliflor y el RibEye, además el servicio impecable.

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40. OT

    OpenTable Diner

    Dallas

    1 review

    4.0

    1 review

    Dined on 27 February 2022

    overall4food5service4ambience5

    Nice dishes, good service, music a little bit loud but ok.

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