Four of us attended for dinner & ordered drinks in the Lobby Area, we waited approx. 20 minutes for the drinks to arrive & we had to go to find out what the delay was. When the drinks arrived the raspberries in the gin & Tonics were mouldy when we informed the staff we were another 10 minutes waiting on replacement drinks. In the restaurant the service was very slow, our plates were cold, one of the group ordered the pasta specifically with no cheese and it arrived with cheese, she had to wait a further 10 minutes for a new pasta to be made, even though the waitress was apologetic the whole experience was totally unsatisfactory and not what we would have expected from a hotel such as the Clayton.
Very disappointed overall. Special occasion ruined. Very bad service in spite of early bird booking for Theatre. Food didn’t arrive all together and had to ask several times for it. Children’s menu would’ve fed 3 children. Wouldn’t go back and wouldn’t recommend
Overall experience was awful. (Can only rate the food based on breakfast) We booked the table 3 months in advance I was not aware that only a pre theatre set menu would be available before 7.30 (booking was at 5.45) so could not even get a steak or a pizza, such poor choice. Our order was taken (by the restaurant manager) at approximately 6pm and we were told we would be waiting 15 minutes for our soup starter and 20-25 minutes for our main course which was chicken. I also ordered a glass of wine. At 6.20 I had to ask again for my wine which eventually I got. A waiter came to our table twice with other people’s orders. Maybe around this time the manager walked past and saw we had no soup and he said he would check at this time we notice a couple who arrived well after us had gotten their starter. We found the manager and told him cancel the soup and we were getting caught for time we then came back to our table and said the chicken would be 3 minutes this was now 6.30 after arriving at 5.45. So by 6.40 we got up and left on the way out we said to the manger we had no time to wait he replied that I said it would be 3 minutes in which we said that was 10 minutes ago. He just said sorry I’m sorry but at this stage was not good enough.
Disappointed with this restaurant.
Was refused the Al Carte Menu and told I had to order from the pre-theatre menu which was more expensive.
Food was not good and very small portions.
Very disappointing. Had booked for a special friend pre-theatre. The lemon infused chicken salad consisted of a few miserable bits of fatty grizzly chicken. My friend is a vegetarian and ordered the trout dinner without the trout because the sides with it sounded nice. We are still not sure what was in the potato that came with this- it was just awful. She also got 2 pieces of turnip. We had ordered chips and steamed greens. The chips were burnt. The only edible thing was the steamed broccoli and green beans. We left before desert - there was no waitress to be seen at that stage and there were lots of people waiting to order. We left and had a gorgeous desert in a nearby hotel and were so sorry we hadn't gone there in the first place. This is the first review I have ever written, I am not a complainer but the quality of the food here is very poor. And it was way over-priced. Never again.
Had an excellent pre theatre meal before heading to see Tosca. The braised beef cheek was so succulent and it was a lovely generous portion also the chicken supreme was done to perfection, the flavour was amazing. Only complaint was the restaurant felt a bit chilly when the air conditioning was on full blast.
I recommend if you are staying in that area (hotels around). if not... I would spend the time on the way. the food is good but not memorable. the ambiance is typical to a hotel.
booked as a social occasion. Table wasn't ready on time (20mins late). Booked for 7.45pm didn't want to give me evening menu even thou early bird finished at 7. Starter was meant to be lemon INFUSED chicken but what I got was a watery cheap sliced chicken with a lump of skin on top with some sort of weird orange sauce on top. Other half got chowder. Seemed ok. When I returned the salad i wasnt asked what was wrong or if I wanted a replacement.
My duck (mains) was lovely as was my partners lamb.
Staff just seemed disinterested.
I JUST THOUGHT IT WAS OK - THERE WASN'T A GREAT SELECTION ON THE MENU - I AM NOT A BIG MEAT EATER BUT THE BEEF WAS THE ONY THING I WOULD GO FOR AND I LEFT MOST OF IT - ALSO I THINK THE CHIPS WHOULD BE INCLUDED IN THE EARLY BIRD MENU - DIDN'T THINK IT WAS GOOD VALUE REALY - NEARLY 40 EACH AND WE ONLY HAD ONE GLAS OF WINE EACH 2 MAINS AND A STARTER AND DESSERT ....WOULDN'T BE RUSHING BACK UNLESS MENU WAS EXPANDED - I WENT BEFORE WHEN I GOT A VOUCHER ON GROUPON AND IT WAS GOOD VALUE BUT AS FAR AS I CAN SEE IT IS STILL THE SAME MENU AND THAT WAS A LONG TIME AGO
Staff were polite and it was a lovely setting but we had to wait for almost an hour for our starter and then another 30 minutes once we finished the starter for our main! Main dishes were served cold and I not cooked as requested! I.e I asked me medium well and got medium rare! Very expensive for what we got and was not up to expectations
Terrible experience. First off, we booked on opentable and got confirmation of our booking to be told by the restaurant staff that they did not have the booking. We were over 50 minutes waiting for food, the restaurant was not busy and we got an excuse that it was because we ordered beef which took 25 mins to cook. I complained and got 10% discount. When the foid did arrive - ordered a burger without cheese, and it came with the cheese. Overall, would never dine there again.
The reservation wasn’t on their books despite being confirmed earlier. We were seated and only presented with the set menu. I’d rang earlier in the day to ensure both menus were available as my parents wouldn’t eat anything on the set menu and was assured they were. I had to request the other menu and we were only given one to share between three of us. Upon ordering we were told it would take 40 minutes to prepare any order off the other menu which despite seeming excessive we were fine with.
The waitress came and kept asking did we want butter-we were confused by this and after a few minutes trying to work out what she meant we discovered she meant did we want bread to start with which we declined.
We ordered 2 steaks which came with vegetables and chunky chips per the menu and a burger with chips. The steaks arrived with vegetables however no chips after 35 minutes waiting. The burger and chips came together. We asked where the chips were for the steaks and were told they’d take another few minutes. The vegetables with the steak were cold and the steak was lukewarm. When the chips arrived about 5 minutes later they were in baskets and put straight onto the table cloth not onto a serving plate. We asked for tomato ketchup and were given one small portion suitable for one to share between three of us and had to request more. The tomato sauce was very poor quality and tasted like a generic budget brand. At no point were our water glasses refreshed or were we asked if we wanted to order more drinks. You can’t pay the bill at the table by card. They give you the bill and you’ve to get up and go to the front desk.
Great potential but poor service and food that wasn’t worth the wait.
we waited 25 minutes for our drinks to arrive at the table after we ordered them i had to call the waiter to remind him,the resturant was not that busy even though there was a concert at the theatre i had requested by e mail that i would dine a la carte but on arrival i was informed that all i could get was the theatre menu until 7.30 i had no time to book elsewere the food or the service was not impressive would not dine here again
This is my second time eating dinner here before theatre and I was pleasantly surprised by the quality of the food. It was delicious. Also the service both times was extremely good, especially the first time when we had a teenager with special needs with us. The staff were most attentive to her which was much appreciated.
We had the pre-theatre dinner and the quality of the food was excellent. The most enjoyable part was that the staff were exceptional in friendliness, courtesy and efficiency.
Great food and helpful staff, though the service was a little slow for a pre theatre booking. We were under pressure to make sure that we had time to collect tickets for the show.
We had the pre theatre special which was good value depending on your food selection. The banoffee was tiny and consisted of a pastry bade and whipped cream. Not would I would call a banoffee. However the biggest kick in the purse was the €8.40 per glass of wine. Extortionate!
Food was good though we didn't eat at the same time for they gave my sister not the right menu she ordered so by the time she got her food I'm done with mine .Its the 1st time we experienced it.
Had the pre theatre meal.not much on the plate.could have been a little better with more on the plate.service was good.young waiter was very friendly with really good english.i wouldnt be rushing back .i did feel hungry when i got home.
Second visit here and very happy with the service and quality of the food. Particular compliments to Derek on customer service who was very funny and made my 10 year old daughter very happy with a teddy bear! Well done - perfect start to a theatre evening!
We had a nice meal and the staff were very friendly but a little slow. The food was good and we would come back again.
Staff were very friendly. Food was lovely but service slow perhaps lack of staff that night.
The Maitre D was very quite rude - very disappointed
Great selection on the pre-theater menu and the service was exceptional
Friendly helpful staff but disappointing food for dinner. Breakfast was better
Pre-theatre on a Wed c18:00hrs. Restaurant v quiet but service let down by little things like no additional bread offered with starter when bread plate was empty, not topping up empty water glasses (or asking if another glass of wine was desired when wine glasses empty), having to ask twice for condiments. It meant that for most of the meal we were trying to flag down a waiter. The food however was tasteful and well presented.