Nearby points of interest

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Nearby points of interest

  1. Distance: 0.04mi
  2. Distance: 0.05mi
  3. Distance: 0.11mi
  4. Distance: 0.15mi
  1. Distance: 0.04mi
  2. Distance: 0.05mi
  3. Distance: 0.11mi
  4. Distance: 0.15mi

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Details
Mon - Thu 10:30AM - 11:45AM 12:00PM - 1:00PM 1:15PM - 3:45PM 4:00PM - 4:30PM 5:00PM - 5:30PM 10:00PM - 11:45PM

Fri 5:00PM - 5:30PM

About Sugar Factory - Meatpacking District

Sugar Factory American Brasserie's first East Coast location is now open in New York City's famed Meatpacking District at 835 Washington St. The 6,000-square-foot eatery will offer an intimate dining room and retail space, complete with the sweet shop's signature items.

835 Washington St
New York, NY 10014
View larger map

Dining style:
Casual Dining

Cuisines:
Contemporary American, Dessert, Lounge

Hours of operation:
Mondays - Thursdays: 10:30 a.m. – 1 a.m.
Fridays: 10:30 a.m. – 2 a.m.
Saturdays: 10:00 a.m. – 2 a.m.
Sundays: 10:00 a.m. – 1 a.m.

Cross street:
between Little W. 12th and 13th Street

Dress code:
Casual Dress

Price range:
$30 and under

Payment options:
AMEX, Discover, MasterCard, Visa

Phone number:
(212) 414-8700

Website:
http://sugarfactory.com/nyc-meatpacking-district

Parking Details:
Street parking available on a first-come, first-serve basis;
Parking Garages within walking distance

Public Transport:
A/C/E to 14th St

Private Party Facilities:
Whether celebrating a special occasion with family and friends or hosting Corporate Events, Birthdays, and Bachelorette parties, Sugar Factory can accommodate all your special event needs.

Private Party Contact:
Roxanne Loera : (844) 408-1206

Additional:
Bar Dining, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Gluten-free Menu, Late Night, Non-Smoking, Outdoor dining , Private Room, Weekend Brunch, Wheelchair Access, Wine

Special Events & Promotions:
Sugar Factory American Brasserie is the perfect place for any celebration. From Birthdays and Bachelorettes,
to Bridal Showers or Holiday parties, we will make any party an affair to remember. Sugar Factory is happy to
personalize and create just the right atmosphere for your upcoming soiree with prix fixe menus.

For more information on hosting an event at our New York location please contact our Events Department at sugarfactorynyparties@yahoo.com or call 212.414.8725.

Sugar Factory - Meatpacking District Ratings and Reviews

5
4
3
2
1

3.9

Overall Rating

based on recent ratings
Food

3.7

Service

3.8

Ambience

3.9

Value

3.3

Noise

Moderate

72% would recommend it to a friend

Good for Birthdays (295)
Fun (244)
Special Occasions (227)
See All
Group Bookings (172)
Handcrafted Cocktails (139)
Good for a Date (123)
Hot Spot (114)
Lunch (103)
Casual (101)
Creative Cuisine (79)
Comfort Food (75)
Happy Hour (65)
Worth the Drive (65)
Vibrant Bar Scene (61)
Good for Anniversaries (59)
Brunch (58)
Late-night Find (57)
Bar Seating (50)
Tasting Menu (49)
People Watching (47)
Fit for Foodies (45)
Scenic View (44)
Sunday Lunch (41)
Outdoor Eating (39)
Romance (34)
Cosy (32)
Neighbourhood Gem (29)
Authentic (26)
Quick Bite (26)
Pre/post Theatre (20)
Waterfront (15)
Seasonal (10)
Live Music (8)
Tapas (7)
Business Meals (6)
Disabled Access (6)
Live Sports (6)
Good Vegetarian Options (6)
Afternoon Coffee (5)
Gluten Free Options (5)
Notable Wine List (4)
Organic (4)
Quiet Conversation (4)
Afternoon Tea (3)
Paleo Friendly (2)
Local Ingredients (1)
Spicy (1)
Vegan (1)
Sort By:
S
2944 reviews
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Food1
Ambience1
Service1

 
 (New York Area)·Dined 2 days ago

Great place ..
But very young and unprofessional staff..and should be much cleaner.

Was this review useful to you?Yes·No·
Food5
Ambience5
Service3
Value5

 
·Dined 2 days ago

It was a great experience. The food was very delicious and served hot. The drinks were amazing and the waiter was very polite and made us feel comfortable. Would definitely go back.

Tags: Bar Seating, Romantic, Special Occasion, Great for Outdoor Dining, Casual, Great for Lunch, Vibrant Bar Scene, Comfort Food, Great for Brunch, Good for Birthdays, Kid-friendly, Hot Spot
Was this review useful to you?Yes·No·
Food2
Ambience2
Service1
Value2

 
 (New York Area)·Dined 2 days ago

I've wanted to dine at Sugar Factor for years and decided to take my friend there to celebrate his birthday. I was disappointed on so many levels. First, even with having a reservation we still had to wait 30 mins before being seated. The ambience was kind of juvenile for a place located in the meatpacking district. No dress code, just very lack luster environment. We waited awhile for the food and it was just okay tasting not great.. I was expecting something a bit higher end than what was received. It felt like a Grand Lux /Cheese cake Factory experience and I would honestly rate those places higher than my experience at Sugar Factory. The rest was fine... the waitress was kind and helpful.

Tags: Kid-friendly, Good for Groups
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Food1
Ambience1
Service2
Value1

 
·Dined 2 days ago

Extremely loud, food wasn’t great not worth the price

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Food5
Ambience5
Service5
Value5

 
·Dined 2 days ago

Our server, Maxwell was great. That was second time her served my family in the last six months. He is such a nice person and went above and beyond for my family to have a wonderful time. We will be coming back because of the great service and food.

Tags: Worth the Drive, Fun, Creative Cuisine, Handcrafted Cocktails, Kid-friendly
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Food5
Ambience3
Service4
Value4

 
·Dined 2 days ago

Had a great time. Food was delicious. Service was a lil busy but its to be expected especially on a saturday. Will def come back.

Tags: Fun, Hot Spot, Worth the Drive, Sunday Lunch, Handcrafted Cocktails, Kid-friendly, Special Occasion
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Food5
Ambience3
Service4
Value3

 
 (New York Area)·Dined 2 days ago

Was good. Food was amazing

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Food5
Ambience5
Service5
Value4

 
·Dined 3 days ago

Sugar factory was a great experience,the atmosphere was great and the service for the food and drinks was excellent. I highly recommend the sugar factory for family and couples

Tags: Good for Birthdays, Late-night Find, Romantic, Comfort Food, Good for a Date
Was this review useful to you?Yes·No·
Food3
Ambience4
Service5
Value3

 
·Dined 3 days ago

It was a very nice date spot, cool ambiance and would definitely recommend to others. Even more so, I would like to go again.

Tags: Fun
Was this review useful to you?Yes·No·
Food3
Ambience3
Service4
Value2

 
 (New York Area)·Dined 3 days ago

Most of the crowd was made up of teenagers celebrating birthdays. We went at 7pm on a Friday. I would bring my nieces here. Perhaps the crowd is more mature later in the evening. I ordered the grilled cheese. It was $18 and just came on regular sliced bread. Nice treat for the kids, but I would not return with just friends.

Tags: Kid-friendly
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Food3
Ambience2
Service2
Value1

 
 (New York Area)·Dined on 9 October 2017

Service and cleanliness not up to par for a high caliber restaraunt in meatpacking. Will not return

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Food5
Ambience5
Service5
Value5

 
·Dined on 9 October 2017

Our waiter during our stay was excellent. I wish I remembered his name.

Tags: Kid-friendly
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Food3
Ambience5
Service1
Value3

 
·Dined on 9 October 2017

This was THE worst experience I've ever had at the Sugar Factory! Despite having a reservation, (that we were on time for) it took 40 mins to be seated. No one seemed to care, they just insisted that the restaurant was behind schedule. After our long wait time, our waiter came over and gave a brief overview of the drinks. When she came back to take our drink and app order, she advised that the kitchen had a 45 wait time, so we should order entrees right away as well. After requesting a couple orders of buffalo wings, she then informed us that the restaurant was out... This is approximately 15 minutes after being seated! She then named two other items that weren't available either. Although SUPER annoyed, we finally placed our order. The food didn't take quite as long as she projected, thankfully! Our waitress seemed quite busy. She took a while to come over after we received our food. We just needed some basic condiments, and had to wait until she was free enough to check on us. This was an overall HORRIBLE experience. We were celebrating a birthday, but never even got around to ordering a dessert. Our waitress just never came back! STAY FAR AWAY from this location. There's no reason a night out should cause so much confusion!

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Food3
Ambience3
Service3
Value3

 
 (New York Area)·Dined on 8 October 2017

Absolutely fun and perfect for our 14 year old girls- they LOVED the crazy bubbling drinks, the rainbow sliders and the amazing milkshakes... really an experience!

Tags: Fun, Special Occasion, Good for Birthdays, Kid-friendly
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Food2
Ambience1
Service2
Value1

 
 (San Francisco)·Dined on 8 October 2017

The Chelsea location of the Sugar Factory offers three levels for dining. They should consider closing the lower level for a major facelift, it is very worn, the decor is dark and doesn't match the much more colorful themed spaces on the ground and upper level. The restrooms feature wallpaper with a repeating pattern of naked women. We had a reservation for my daughter's 16th birthday party for 6:30PM and arrived at 6:15 and were advised it would be at least a 30 minute wait. When we were finally taken to the downstairs dining room we were all disappointed and expressed this. We were told that it would take another hour to get a table on either of the other levels. We decided to stay in the lower level even though it was about 90 degrees.
When we requested ice water we were given warm water (no ice) to drink after waiting about 25 minutes for the waiter to reappear with the water. During the time we waited for our meals to arrive - about an hour for simple items like chicken fingers and burgers we saw several parties brought to the space & they refused to be seated.
I wish I didn't have a group of hungry girls with me or I would have done the same. The party atmosphere of the other levels would have been much nicer for my daughter's birthday party.
Our waiter seemed overwhelmed and unable to mange the tables he had.
Needless to say we will never go back to the Sugar Factory in Chelsea!

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Food1
Ambience4
Service4
Value1

 
·Dined on 8 October 2017

The food was horrible. Also way overpriced for drinks

Tags: Vibrant Bar Scene
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Food2
Ambience3
Service1
Value3

 
·Dined on 8 October 2017

I was looking forward to coming here for about a year or so and I was highly disappointed! We sat down 10 minutes after we arrived which I thought was great. However, the waiter didn't acknowledge us for about 20 minutes. He had maybe 2 other tables besides ours which I don't see why he was never around. He would just disappear for long periods of time. Food was overall ok, nothing great. The drink was badly mixed. I saw nothing special about it. I tried ordering dessert since it was my birthday but couldn't find the waiter for like 20 minutes. I stood up and went up to the bar and asked for the check. Normally, I don't mind the wait specially if the waiter is busy but this guy just didn't seem like he wanted to work!

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Food4
Ambience3
Service5
Value3

 
·Dined on 8 October 2017

We had a great time! We were visiting NYC while celebrating my daughters 16th birthday. Based on the website, we were fascinated by the menu items. It's an fun environment and perfect for special occasions. Really cool for teenagers as the menu of fancy drinks were all available as non-alcoholic as well. The only complaint is the big goblet drinks are very pricy $38 each and loaded with dry ice. Definitely willing to pay for the experience but didn't feel got the value. Can't wait to return again..

Tags: Kid-friendly, Fun, Handcrafted Cocktails, Special Occasion, Fit for Foodies, Good for Birthdays, Worth the Drive, Neighborhood Gem, Great for Lunch, Hot Spot, Good for Groups, Good for a Date
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Food2
Ambience3
Service2
Value2

 
·Dined on 8 October 2017

Steak was way too salty. Did not have utensils for dessert. Water glasses were empty& never got refilled. Music too loud.

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Food2
Ambience3
Service1
Value2

 
 (New York Area)·Dined on 8 October 2017

Terrible service and disappointing food

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Food3
Ambience3
Service1
Value1

 
·Dined on 8 October 2017

Our main server was gracious and polite. The rest of the staff, pretty awful. Credit card machine was down and hostess said she called us to let us know prior to our arrival. There was no record of a call or voice mail. Had to argue to reach a manager, who relayed info over phone and didn't speak to us. Food arrived cold, with forgotten items such as toast that came with the eggs. Our table was served in two intervals and the servers were not skilled, bumping and reaching and handing plates at end of table to passed to other end. Pretty unimpressive and honestly disappointing

Tags: Live Sports, Good for a Date, Kid-friendly
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Food2
Ambience3
Service2
Value1

 
·Dined on 8 October 2017

Not worth the money. Very expensive. Food was fair. The drinks were good. Dessert that we wanted wasn't available. Nice presentation of shakes and drinks. No crayons or anything for the little kids while we waited. Waited 15 min for a high chair. Waited quite a while for waitress to take our order. My daughter wanted to go there for her birthday and even she said she wouldn't go back. It wasn't worth it. She did like her chicken and waffles though.

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Food5
Ambience2
Service5
Value2

 
·Dined on 8 October 2017

The host was Nasty but the food and Server was great!!!

Tags: Good for Birthdays, Good for a Date
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Food5
Ambience5
Service3
Value5

 
·Dined on 8 October 2017

great place been here before service was a little slow this time around

Tags: Good for Anniversaries, Good for a Date, Special Occasion, Good for Birthdays, Great for Lunch, Good for Groups, Tasting Menu, Comfort Food, Vibrant Bar Scene, Handcrafted Cocktails
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Food5
Ambience4
Service5
Value3

 
·Dined on 8 October 2017

It was great! It's really noises but it didn't bother me much.

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Food3
Ambience4
Service3
Value3

 
 (Philadelphia)·Dined on 8 October 2017

It was a fun experience. The food was good, not the best but fairly priced for the portions and taste in my opinion. The setting was very interesting it seems like a classy restaurant but with more of a bar or club vibe the music was a little too loud and guests were a little too drunk but all in good fun! The only thing that could be improved were the drink prices for no alcohol and the food took an hour and a half to come out, not a bad place by any means but not the best. Would only reccomend for the experience.

Tags: Good for Birthdays, Vibrant Bar Scene, Good for Groups, Special Occasion, Handcrafted Cocktails
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Food4
Ambience3
Service5
Value3

 
·Dined on 7 October 2017

We were in the basement floor. There was no air condition and it was very hot. Poor air quality. This affected the overall dining experience.

Tags: Hot Spot
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Food1
Ambience3
Service1
Value3

 
·Dined on 7 October 2017

We were scheduled to have dinner at Sugar Factory Meatpacking District. I ordered a club sandwich and it did not look like the picture with real turkey breast, sliced avocado (instead its a taco bell looking spread). The presentation was just simply awful. The server we had tried to convince me that this is how a club sandwich looks like and had no regard for the photo in the menu. I have been to the Sugar Factory in Miami Beach and let me tell you the staff there are amazing and customer service oriented. The staff at the Meatpacking District have no concept of customer service and it feels like organized kaos at that location. I would not recommend this restaurant location to anyone. As well the gift shop had hardly any candy, or the lolli pops. Just poor management if you ask me.

Tags: Special Occasion, Kid-friendly, Fun, Casual
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Food1
Ambience1
Service1
Value1

 
·Dined on 7 October 2017

Horrible experience! Seated in the basement with no ventilation. Our waiter was horrible and hard to find. Our medium burgers were raw. Our dessert took 45 minutes and the sundae was melted. We asked for 2 separate checks and the waiter told us to figure it out. The bathrooms were nasty and had long lines. Would never recommend to anyone.

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Food3
Ambience2
Service3
Value3

 
·Dined on 7 October 2017

Music not appropriate for kids, verses played vulgar words and curses. Music so loud. Tables packed together. Took long time to get food almost hour. Waitress was very nice. Food tasted good. Annoying after dining you have to wait online if you want to get anything from shop.

Tags: Special Occasion
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Food5
Ambience1
Service1
Value1

 
 (New York Area)·Dined on 7 October 2017

We were extremely disappointed with our experience. We had an 11:30 reservation & it took about 20 minutes for our order to be taken. This was a special occasion for myself & my daughters. At about 12:10 this women came upstairs & started giving management a hard time because people were dining & apparently she reserved the space for a birthday party. We were given dirty looks which made us uncomfortable. I got up to take pictures of my girls b4 we finished our food and was given our leftovers in a bag, my glasses, and bag I left at the table. They clearly wanted us out for the party. I had to wait 20 minutes downstairs to pay the bill. Not the experience I was expecting.

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Food2
Ambience4
Service2
Value1

 
 (New York Area)·Dined on 7 October 2017

The young hostess was rude and essentially ignored us upon arrival. The waitress who was also just a teenager and was equally unfriendly. The food is mediocre and overpriced. I could not believe the drinks ar $35.00! Black Tap is a much better choice for food and drinks with the kids.

Tags: Kid-friendly
Was this review useful to you?Yes·No·
Food3
Ambience3
Service1
Value2

 
 (New York Area)·Dined on 7 October 2017

Really bad service and food avg for the price. Hot chocolate way over priced. Better places in the city for more reasonable prices.

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Food4
Ambience3
Service3

 
·Dined on 7 October 2017

We got rushed out because some rich white lady rented out the floor

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Food1
Ambience1
Service5
Value1

 
·Dined on 7 October 2017

The service was good. He was there when we needed him so that's good. I was upset that they did not sang happy birthday to my man. I should of not remind the server to when the host asked for his name b4 I sat down so they can sing. I work in a restaurant as well and things happen when it comes to food. It was my 1st time there and I order a plate and found a plastic in my dish. I was thrown off not to eat after that. The manager was nice taking it off the check. Over all it was not a good 1st time visit. I would not come back to this location or recommend this place to anyone. I was really upset that they did not sang to my man when I put it on my reservation that it is his bday and the host asked me for his name for them to sing it was not something that I was happy about and like I said I would not come back.

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Food4
Ambience4
Service5
Value4

 
·Dined on 7 October 2017

Great staff, and service. I guess it comes to the management.

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Food2
Ambience4
Service4
Value3

 
·Dined on 7 October 2017

The service is good the place is just very small. All the tables were too close together, so close that I felt like everyone was in my conversation. I would recommend going for the drinks only because their food isn't that great. There isn't many options to choose from (food-wise). But the drinks are a plus.

Tags: Handcrafted Cocktails
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Food3
Ambience5
Service5
Value2

 
 (New York Area)·Dined on 6 October 2017

It was a great experience for my daughter's 13th birthdays.

Tags: Kid-friendly, Good for Birthdays
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Food4
Ambience5
Service5
Value5

 
·Dined on 6 October 2017

Amazing atmosphere. Servers were great and friendly. Bartenders are fun and intriguing. The drinks aka goblets are the high lights. Very delicious. Overall it was fun. Made friends with people beside us and then some. Sugar Factory opens up experiences, to meet new people and just laugh and enjoy life and a great night too. Though pricey I agree, but worth it. Will go again for my 4th time. Thank you. - J.B.I.

Tags: Casual, Good for Birthdays, Tasting Menu, People Watching, Seasonal, Tapas, Hot Spot, Special Occasion, Good for a Date, Handcrafted Cocktails, Bar Seating, Fun, Cozy, Vibrant Bar Scene, Good for Anniversaries, Pre/post Theatre, Romantic
Was this review useful to you?Yes·No·
Food4
Ambience4
Service5
Value4

 
·Dined on 6 October 2017

The waiter we had was extremely attentive considering it was very busy.

Tags: Fun, Special Occasion, Good for Birthdays
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