About Sugar Factory - Meatpacking District
New York, NY 10014
Sugar Factory American Brasserie's first East Coast location is now open in New York City's famed Meatpacking District at 835 Washington St. The 6,000-square-foot eatery will offer an intimate dining room and retail space, complete with the sweet shop's signature items.
Contemporary American, Dessert, Lounge
Hours of operation:
Mondays - Thursdays: 10:30 a.m. – 1 a.m.
Fridays: 10:30 a.m. – 2 a.m.
Saturdays: 10:00 a.m. – 2 a.m.
Sundays: 10:00 a.m. – 1 a.m.
between Little W. 12th and 13th Street
$30 and under
AMEX, Discover, MasterCard, Visa
Street parking available on a first-come, first-serve basis;
Parking Garages within walking distance
A/C/E to 14th St
Bar Dining, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Gluten-free Menu, Late Night, Non-Smoking, Outdoor dining , Private Room, Weekend Brunch, Wheelchair Access, Wine
Special Events & Promotions:
Sugar Factory American Brasserie is the perfect place for any celebration. From Birthdays and Bachelorettes,
to Bridal Showers or Holiday parties, we will make any party an affair to remember. Sugar Factory is happy to
personalize and create just the right atmosphere for your upcoming soiree with prix fixe menus.
For more information on hosting an event at our New York location please contact our Events Department at email@example.com or call 212.414.8725.
Sugar Factory - Meatpacking District Ratings and Reviews
This place was louder than the red hot chili peppers concert I went to two weeks ago. The whole place is a gimmick and the service was horrendous. Food was $177.00 pre-tip for two people and was at best diner quality. Screaming preteens, packed shoulder to shoulder, and $177 gummy worms....just don't do it. Save yourself the regret.
The people in the front were not helpful at all. I made a reservation a for 7:30 and did not get into the restaurant until around 8:45. There were people that arrived after my group and still got in before us. We kept asking for a waiting time and updates, but only received general unhelpful responses with no indication of when we would get in. For someone who made a reservation a MONTH in advance to avoid this situation, I am extremely disappointed. What should have been 5-10 minutes, became an hour and 15 minutes. We were compensated with dessert, but were not even told until we got the check that we still had to pay gratuity on it, so in other words we were scammed. The drinks were great, but the service at the front was terrible and I expected way better
Good if you have children under 10. Drinks are cool, the smoke effect is exciting for kids. Its good if you have a group of kids. Food quality is not great. I have a pasta dish, undercooked pasta and the sauce was not tasty. Drinks were ok. I could also see a group of teenaged girls enjoying this kind of place. But if you have no kids, and are used to eating good quality foods, this place is NOT for you. I give it a C-
The vibe was really great! It was fun and energetic, the staff were great, the goblets are great and is Definitely worth sharing with someone since it's so huge. My group and I were on the first floor which had the fun upbeat vibe, but upstairs and downstairs seemed more calm and relaxing, more for quiet vibes and conversation. I'm definitely coming again!!
Place is too expensive, food came out cold. There are two floors, outdoors area they close early. First floor is over populated with waiters, they bump into you often. Second floor there is no waiters, service took too long. Food came out cold, did not taste good at all; especially for the price. The drinks were cool, main attraction there.
Heard so much about this place and disappointed overall. The drinks are fun to watch but $36 - really?? Service was poor. Had to ask 3 times before they finally brought out a birthday sparkler for my son's birthday (and was then charged $5 for that). Waitress never once checked on our table until she delivered the check. The bubbling drinks are a fun novelty but the overall experience not special. And not worth the premium price.
I took my daughter and three friends for her 14th birthday. We were seated in the basement which wouldn't have been too bad if it wasn't stifling hot. The downstairs room is far less charming than upstairs but I guess you take what you can get. The music is way too loud and it was like dining in a night club but my kids seemed ok with it. Our server was sweet and in spite of being very busy gave good service. When taking drink orders the kids all wanted the big smoking drinks they watched parade by them. We were informed that all were available without liquor so they excitedly ordered one each. There is no price on the menu but I figured since there would be no liquor that it would cost about $20 MAX!! Be forewarned...they are $30 a pop! The price should be noted somewhere on the menu or the server should've mentioned the cost for virgin cocktails, (no blender involved). I would've purchased one with 4 straws! Don't come thinking you will be able to have a glass of wine while your kids get the sugar rush. They don't offer wine by the glass, only 1/2 bottles ($18) Cavit Pinot Grigio. After 4 1/2 hours in the car listening to the same loop of pop songs, I really had no problem with that. Each girl had a burger and I tried the shrimp crepe. It was ok and I didn't go into a place like this for the fine dining experience. We shared the cookie sundae for 2 and my bill was $320.00. I worked in the restaurant business for 15 years and am not a complainer as a rule! Is it just me or is this a bit of a rip off?
Sugar Factory is a whole bunch of fun. We went for dinner with our 3 kids. Food was excellent, but you go there for the drinks/shakes/dessert and fun. Kids had a ball with the crazy shakes that they serve. Place is a little pricey but you are paying for the atmosphere and creative desserts and drinks that they serve. Service was excellent and they make any special occasion very fun.
My teenage daughter was excited to go here with her friends. It's a fun restaurant because of the giant sugary drinks on dry ice, assembled at the table, and the birthday sundaes with fireworks. The food and drinks are overpriced and not very good. The service was somewhat spotty and slow. The kids didn't mind but the adults certainly noticed. Fun to say that you've been there, but not a place I'd be willing to go back to again.
Our reservation was very early at 10:30am, however, the restaurant quickly filled with bubbling excitement. The food and desserts were fun to see and eat. The candy options will light up your eyes if you have a sweet tooth. It was startling and joyous to hear everyone sing happy birthday to one guest. The prices are a little higher than expected but worth it for a special occasion.
I celebrated my 22nd birthday here. Overall it was a very fun night and we had a cool server. The only negative thing I have to say about the night was the door staff. The hostess was very unpleasant and borderline rude to me and my friends. I am a hostess at a restaurant in the East Village so I COMPLETELY understand the struggle of dealing with large parties on a busy night...but her attitude was just uncalled for. Almost a reason not to come back.
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