Nearby points of interest
Nearby points of interest
About Sugar Factory - Meatpacking District
Sugar Factory American Brasserie's first East Coast location is now open in New York City's famed Meatpacking District at 835 Washington St. The 6,000-square-foot eatery will offer an intimate dining room and retail space, complete with the sweet shop's signature items.
New York, NY 10014
Contemporary American, Dessert, Lounge
Hours of operation:
Mondays - Thursdays: 10:30 a.m. – 1 a.m.
Fridays: 10:30 a.m. – 2 a.m.
Saturdays: 10:00 a.m. – 2 a.m.
Sundays: 10:00 a.m. – 1 a.m.
between Little W. 12th and 13th Street
$30 and under
AMEX, Discover, MasterCard, Visa
Street parking available on a first-come, first-serve basis;
Parking Garages within walking distance
A/C/E to 14th St
Private Party Facilities:
Whether celebrating a special occasion with family and friends or hosting Corporate Events, Birthdays, and Bachelorette parties, Sugar Factory can accommodate all your special event needs.
Private Party Contact:
Roxanne Loera : (844) 408-1206
Bar Dining, Bar/Lounge, Beer, Cocktails, Counter Seating, Full Bar, Gluten-free Menu, Late Night, Non-Smoking, Outdoor dining , Private Room, Weekend Brunch, Wheelchair Access, Wine
Special Events & Promotions:
Sugar Factory American Brasserie is the perfect place for any celebration. From Birthdays and Bachelorettes,
to Bridal Showers or Holiday parties, we will make any party an affair to remember. Sugar Factory is happy to
personalize and create just the right atmosphere for your upcoming soiree with prix fixe menus.
For more information on hosting an event at our New York location please contact our Events Department at email@example.com or call 212.414.8725.
Sugar Factory - Meatpacking District Ratings and Reviews
I've wanted to dine at Sugar Factor for years and decided to take my friend there to celebrate his birthday. I was disappointed on so many levels. First, even with having a reservation we still had to wait 30 mins before being seated. The ambience was kind of juvenile for a place located in the meatpacking district. No dress code, just very lack luster environment. We waited awhile for the food and it was just okay tasting not great.. I was expecting something a bit higher end than what was received. It felt like a Grand Lux /Cheese cake Factory experience and I would honestly rate those places higher than my experience at Sugar Factory. The rest was fine... the waitress was kind and helpful.
Most of the crowd was made up of teenagers celebrating birthdays. We went at 7pm on a Friday. I would bring my nieces here. Perhaps the crowd is more mature later in the evening. I ordered the grilled cheese. It was $18 and just came on regular sliced bread. Nice treat for the kids, but I would not return with just friends.
This was THE worst experience I've ever had at the Sugar Factory! Despite having a reservation, (that we were on time for) it took 40 mins to be seated. No one seemed to care, they just insisted that the restaurant was behind schedule. After our long wait time, our waiter came over and gave a brief overview of the drinks. When she came back to take our drink and app order, she advised that the kitchen had a 45 wait time, so we should order entrees right away as well. After requesting a couple orders of buffalo wings, she then informed us that the restaurant was out... This is approximately 15 minutes after being seated! She then named two other items that weren't available either. Although SUPER annoyed, we finally placed our order. The food didn't take quite as long as she projected, thankfully! Our waitress seemed quite busy. She took a while to come over after we received our food. We just needed some basic condiments, and had to wait until she was free enough to check on us. This was an overall HORRIBLE experience. We were celebrating a birthday, but never even got around to ordering a dessert. Our waitress just never came back! STAY FAR AWAY from this location. There's no reason a night out should cause so much confusion!
The Chelsea location of the Sugar Factory offers three levels for dining. They should consider closing the lower level for a major facelift, it is very worn, the decor is dark and doesn't match the much more colorful themed spaces on the ground and upper level. The restrooms feature wallpaper with a repeating pattern of naked women. We had a reservation for my daughter's 16th birthday party for 6:30PM and arrived at 6:15 and were advised it would be at least a 30 minute wait. When we were finally taken to the downstairs dining room we were all disappointed and expressed this. We were told that it would take another hour to get a table on either of the other levels. We decided to stay in the lower level even though it was about 90 degrees.
When we requested ice water we were given warm water (no ice) to drink after waiting about 25 minutes for the waiter to reappear with the water. During the time we waited for our meals to arrive - about an hour for simple items like chicken fingers and burgers we saw several parties brought to the space & they refused to be seated.
I wish I didn't have a group of hungry girls with me or I would have done the same. The party atmosphere of the other levels would have been much nicer for my daughter's birthday party.
Our waiter seemed overwhelmed and unable to mange the tables he had.
Needless to say we will never go back to the Sugar Factory in Chelsea!
I was looking forward to coming here for about a year or so and I was highly disappointed! We sat down 10 minutes after we arrived which I thought was great. However, the waiter didn't acknowledge us for about 20 minutes. He had maybe 2 other tables besides ours which I don't see why he was never around. He would just disappear for long periods of time. Food was overall ok, nothing great. The drink was badly mixed. I saw nothing special about it. I tried ordering dessert since it was my birthday but couldn't find the waiter for like 20 minutes. I stood up and went up to the bar and asked for the check. Normally, I don't mind the wait specially if the waiter is busy but this guy just didn't seem like he wanted to work!
We had a great time! We were visiting NYC while celebrating my daughters 16th birthday. Based on the website, we were fascinated by the menu items. It's an fun environment and perfect for special occasions. Really cool for teenagers as the menu of fancy drinks were all available as non-alcoholic as well. The only complaint is the big goblet drinks are very pricy $38 each and loaded with dry ice. Definitely willing to pay for the experience but didn't feel got the value. Can't wait to return again..
Our main server was gracious and polite. The rest of the staff, pretty awful. Credit card machine was down and hostess said she called us to let us know prior to our arrival. There was no record of a call or voice mail. Had to argue to reach a manager, who relayed info over phone and didn't speak to us. Food arrived cold, with forgotten items such as toast that came with the eggs. Our table was served in two intervals and the servers were not skilled, bumping and reaching and handing plates at end of table to passed to other end. Pretty unimpressive and honestly disappointing
Not worth the money. Very expensive. Food was fair. The drinks were good. Dessert that we wanted wasn't available. Nice presentation of shakes and drinks. No crayons or anything for the little kids while we waited. Waited 15 min for a high chair. Waited quite a while for waitress to take our order. My daughter wanted to go there for her birthday and even she said she wouldn't go back. It wasn't worth it. She did like her chicken and waffles though.
It was a fun experience. The food was good, not the best but fairly priced for the portions and taste in my opinion. The setting was very interesting it seems like a classy restaurant but with more of a bar or club vibe the music was a little too loud and guests were a little too drunk but all in good fun! The only thing that could be improved were the drink prices for no alcohol and the food took an hour and a half to come out, not a bad place by any means but not the best. Would only reccomend for the experience.
We were scheduled to have dinner at Sugar Factory Meatpacking District. I ordered a club sandwich and it did not look like the picture with real turkey breast, sliced avocado (instead its a taco bell looking spread). The presentation was just simply awful. The server we had tried to convince me that this is how a club sandwich looks like and had no regard for the photo in the menu. I have been to the Sugar Factory in Miami Beach and let me tell you the staff there are amazing and customer service oriented. The staff at the Meatpacking District have no concept of customer service and it feels like organized kaos at that location. I would not recommend this restaurant location to anyone. As well the gift shop had hardly any candy, or the lolli pops. Just poor management if you ask me.
Horrible experience! Seated in the basement with no ventilation. Our waiter was horrible and hard to find. Our medium burgers were raw. Our dessert took 45 minutes and the sundae was melted. We asked for 2 separate checks and the waiter told us to figure it out. The bathrooms were nasty and had long lines. Would never recommend to anyone.
Music not appropriate for kids, verses played vulgar words and curses. Music so loud. Tables packed together. Took long time to get food almost hour. Waitress was very nice. Food tasted good. Annoying after dining you have to wait online if you want to get anything from shop.
We were extremely disappointed with our experience. We had an 11:30 reservation & it took about 20 minutes for our order to be taken. This was a special occasion for myself & my daughters. At about 12:10 this women came upstairs & started giving management a hard time because people were dining & apparently she reserved the space for a birthday party. We were given dirty looks which made us uncomfortable. I got up to take pictures of my girls b4 we finished our food and was given our leftovers in a bag, my glasses, and bag I left at the table. They clearly wanted us out for the party. I had to wait 20 minutes downstairs to pay the bill. Not the experience I was expecting.
The young hostess was rude and essentially ignored us upon arrival. The waitress who was also just a teenager and was equally unfriendly. The food is mediocre and overpriced. I could not believe the drinks ar $35.00! Black Tap is a much better choice for food and drinks with the kids.
The service was good. He was there when we needed him so that's good. I was upset that they did not sang happy birthday to my man. I should of not remind the server to when the host asked for his name b4 I sat down so they can sing. I work in a restaurant as well and things happen when it comes to food. It was my 1st time there and I order a plate and found a plastic in my dish. I was thrown off not to eat after that. The manager was nice taking it off the check. Over all it was not a good 1st time visit. I would not come back to this location or recommend this place to anyone. I was really upset that they did not sang to my man when I put it on my reservation that it is his bday and the host asked me for his name for them to sing it was not something that I was happy about and like I said I would not come back.
The service is good the place is just very small. All the tables were too close together, so close that I felt like everyone was in my conversation. I would recommend going for the drinks only because their food isn't that great. There isn't many options to choose from (food-wise). But the drinks are a plus.
Amazing atmosphere. Servers were great and friendly. Bartenders are fun and intriguing. The drinks aka goblets are the high lights. Very delicious. Overall it was fun. Made friends with people beside us and then some. Sugar Factory opens up experiences, to meet new people and just laugh and enjoy life and a great night too. Though pricey I agree, but worth it. Will go again for my 4th time. Thank you. - J.B.I.
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