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The Exchange, Lancaster, PA

The Exchange

4.4
4.4
619 reviews
$30 and under
American
A high-energy cocktail lounge amidst the Lancaster sky, The Exchange redefines your view of this historic yet Hip City. We are a 21+ establishment after 4pm. You must present a valid physical ID at the door.

Sip from an extensive craft cocktail menu complemented by thoughtful wine and local beer selection; savor a menu of inventive small plates by critically acclaimed Chef Ryan McQuillan; and socialize at the The Exchange: Your favorite gathering place.

RESERVATIONS AND WALK-INS: Reservations are encouraged during peak times and weekends. Walk-ins are always welcomed on a first come, first serve basis. If you're looking to make a reservation, please find us on The OpenTable App, or call us during business hours.

INCLEMENT WEATHER: Please be aware that outdoor seating is not guaranteed, and your reservation is subject to cancellation in any case of inclement weather or unsafe wind conditions on the roof. If we are unable to move your reservation inside, we will contact you.

Make a booking

2 people

19:00


Booked 38 times today

Additional information

  • Dining style

    Casual Elegant

  • Cuisines

    American, Contemporary American

  • Hours of Operation

    Mon–Fri 4:00 pm–12:00 am Sat 12:00 pm–12:00 am Sun 12:00 pm–10:00 pm

  • Phone number

    (717) 207-4096

  • Payment Options

    AMEX, Discover, MasterCard, Visa

  • Dress Code

    Smart Casual

  • Executive Chef

    Ryan McQuillan

Popular dishes

What 619 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.4
4.4 based on recent ratings
  • 4.2Food
  • 4.2Service
  • 4.6Ambience
  • 4Value

NoiseModerate

Diners' Choice Awards

  • Lancaster County

    Best Ambience

  • Lancaster County

    Group Bookings

  • Lancaster County

    Hot Spot

  • Lancaster County

    Outdoor Eating

  • Lancaster County

    Vibrant Bar Scene

  • Lancaster County

    Most Booked

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Filters

  1. RP

    RaymondP

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5
    Great experience, Amazing Vibe and great food . Definitely top five favorites
  2. TS

    TSjos

    Philadelphia

    7 reviews

    vip
    5.0

    7 reviews

    Dined 4 days ago

    overall5food5service5ambience5
    Loved our time there but please bring back pork tacos and Brussels sprouts.
  3. OT

    OpenTable Diner

    Philadelphia

    3 reviews

    5.0

    3 reviews

    Dined on 19 September 2022

    overall5food5service5ambience5
    It was a perfect place to catch up with friends with some shareable plates and excellent drinks. Our server Aaron was very attentive and helpful. It wasn’t my first time but it definitely will not be my last. Such a cool atmosphere over looking Lancaster city and they play awesome music.
  4. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 18 September 2022

    overall5food5service5ambience5
    Birthday love this place we come here all the time
  5. OT

    OpenTable Diner

    Philadelphia

    1 review

    5.0

    1 review

    Dined on 18 September 2022

    overall5food5service5ambience5
    our server karli was terrific! very attentive and helpful! made the whole experience great

    The ExchangeResponded 4 days agoThank you for taking the time to leave a review. We will pass along your kind words to her!

  6. M

    Merri

    Philadelphia

    2 reviews

    3.0

    2 reviews

    Dined on 17 September 2022

    overall3food2service2ambience5
    The ambiance is a 10 out of 10. Great location. The chairs and seating are uncomfortable, I think by design. The service was extremely slow. The food was sub par. I had called ahead to let them know about my husbands birthday. They said they'd bring out a special dessert. They totally forgot and the check came out before I could ask about it.
  7. A

    Anonymous

    New York Area

    10 reviews

    5.0

    10 reviews

    Dined on 16 September 2022

    overall5food5service5ambience5
    Great experience food service and atmosphere
  8. PR

    PeterR

    Philadelphia

    1 review

    5.0

    1 review

    Dined on 15 September 2022

    overall5food4service5ambience5
    Ok, you have to accept that there is a (very) limited menu, but the views over the city are fantastic and our service was great. The reservation system is somewhat bogus in that we had the choice of 5:00 or 6:30m on Open Table. We chose the earlier time since we had commitments later but there were plenty of seats available at both 5:30 and 6:00 on a Thursday evening.....

    The ExchangeResponded on 17 September 2022Thank you for your feedback! The Exchange is a cocktail lounge with low lounge seating and a small plate menu. If you are looking for a more traditional dining experience we suggest our sister restaurant, Plough, located on the first floor! Plough offers a full farm to table menu including small plates, main entrees and desserts in a more traditional dinner setting. We hope you'll join us again sometime soon!

  9. KG

    KGirl

    Philadelphia

    16 reviews

    3.0

    16 reviews

    Dined on 13 September 2022

    overall3food5service5ambience3
    Our first time at The Exchange. Food and service were outstanding. We did not realize that tables were of a more relaxed nature. We felt The Exchange was more suited to having drinks than to have a meal with another couple as to why we were there. It was very cool to sit on the rooftop, the noise of the city was very loud.

    The ExchangeResponded on 14 September 2022Thank you for your feedback! The Exchange is a cocktail lounge with low lounge seating and a small plate menu. If you are looking for a more traditional dining experience we suggest our sister restaurant, Plough, located on the first floor! Plough offers a full farm to table menu including small plates, main entrees and desserts in a more traditional dinner setting. We hope you'll join us again sometime soon!

  10. SJ

    ShellyJ

    Philadelphia

    5 reviews

    5.0

    5 reviews

    Dined on 12 September 2022

    overall5food5service5ambience5
    Food and service were great, and as always the ambience was nice despite the fact that it was raining out. The food was good I do feel like it with somewhat over priced.

    The ExchangeResponded on 13 September 2022Thank you so much for taking the time to leave a review! Your feedback is valuable and we look forward to you dining with us again sometime soon.

  11. L

    Lititz

    Philadelphia

    4 reviews

    5.0

    4 reviews

    Dined on 7 September 2022

    overall5food5service5ambience5
    Alyssa, our server, was incredible!!! We were celebrating my daughter’s birthday and she was very attentive. We shared the Mexican Corn Pizza, Korean Chicken Tenders and the Frites. All were delicious and plenty of leftovers. Now, if the weather would have cooperated.

    The ExchangeResponded on 9 September 2022Thank you for the wonderful review and we are glad you enjoyed great service and food to match!

  12. FB

    FonyaB

    1 review

    1.0

    1 review

    Dined on 4 September 2022

    overall1food1service1ambience3
    Reservation for 915pm..4 drinks ordered for our party and it wasn't crowded but we waited almost a half hour for our drinks. Waitress disappeared. Drank the drinks and left. Didn't want to wait even longer for food. Would not recommend it. Service horrible

    The ExchangeResponded on 9 September 2022We are saddeded to hear that you did not receive the wonderful service we strive to provide for all of our guests. Lack of attentiveness isn't the premier hospitality we want to give and we will address this with our service staff. We hope you give us another chance to give you a better impression of what we are capable of!

  13. OT

    OpenTable Diner

    Philadelphia

    1 review

    5.0

    1 review

    Dined on 4 September 2022

    overall5food5service5ambience5
    Waitress mentioned the note I posted on Open Table app. I was impressed; very considerate of her.

    The ExchangeResponded on 9 September 2022We are glad you got the top-notch customer service we pride ourselves on here at The Exchange! We hope to see you back again soon!

  14. m

    miller

    Baltimore

    1 review

    1.0

    1 review

    Dined on 3 September 2022

    overall1food4service1ambience5
    The Exchange has such a cool vibe. Unfortunately, our service was lacking. We ordered drinks and they did come out on time. We ordered apps for the table to share but never received plates. We asked. We also saw the several servers including our own hanging out by the kitchen window. We sat with apps on our table for another several minutes before someone from our party walked over to the kitchen window and took four plates. Food was very good. We did however sit without drinks for quite a while. Again, the server was hanging out by the kitchen window. Seemed strange to not be refilling drink orders at a bar. Sat with dirty dishes on our table for a while before they cleared them away. I understand when servers are overworked and have too many tables but this was not the case. Our server did not see interested or invested in actually serving us. Such a shame, we wanted to love it.

    The ExchangeResponded on 9 September 2022We are saddeded to hear that you did not receive the wonderful service we strive to provide for all of our guests. Lack of attentiveness isn't the premier hospitality we want to give and we will address this with our service staff. We hope you give us another chance to give you a better impression of what we are capable of!

  15. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 2 September 2022

    overall5food5service4ambience5
    Beautiful restaurant and views of Lancaster! Loved it!!

    The ExchangeResponded on 9 September 2022We are glad you enjoyed our beautiful view and hope to see you again soon for another lovely night of libations!

  16. OT

    OpenTable Diner

    Washington DC

    1 review

    5.0

    1 review

    Dined on 30 August 2022

    overall5food5service5ambience5
    I was here with some friends and I absolutely had a wonderful time. Definitely coming back.
  17. DK

    DanaK

    Philadelphia

    3 reviews

    5.0

    3 reviews

    Dined on 28 August 2022

    overall5food5service5ambience5
    Everything about The Exchange was perfect for our first date! It's now part of a magical rooftop memory. Thankful to all!
  18. KS

    KellyS

    1 review

    3.0

    1 review

    Dined on 27 August 2022

    overall3food2service3ambience5
    You can't beat the view from this location, but it truly is what you are paying for. They are trying to create a very exclusive vibe by not allowing anyone to walk in. You must have a reservation to get up the elevator. The host was not pleasant when we arrived. It was busy, but not crowded. It took the server some time before she got to us. Most servers were not polished in terms of attire or demeanor which again surprised me. I worked in the restaurant industry as does a guest in my party and we were both surprised. Our server Crystal was very pleasant however. We found the tables on the patio difficult to have a conversation as you are seated in a row and not across from each other. The food was not impressive. Drinks were tasty, but very pricey. It has a cocktail lounge vibe with soft seating and banquettes. It is a beautiful restaurant, but maybe visit for drinks only. Sunset time is stunning.
  19. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on 27 August 2022

    overall1food1service1ambience1
    Late night change for the food was terrible....need more options

    The ExchangeResponded on 28 August 2022We apologize that the late night bites did not live up to what you were hoping! We do serve our full menu daily until 10PM and hope you come back to give our food a second chance.

  20. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 27 August 2022

    overall5food3service5ambience5
    Food selection can be better.

    The ExchangeResponded on 28 August 2022Thank you for the 5-star rating and hope to see you again soon for sunset on the roof!

  21. DD

    DoreenD

    Philadelphia

    1 review

    2.0

    1 review

    Dined on 26 August 2022

    overall2food2service2ambience3
    The Exchange is beautiful. However with the open air concept it would make sense to have ceiling fans. It was a little warm even late in the evening. The service was terrible even though the place was not that crowded. The pizza was good. The cheese platter was an attempt at being upscale but failed miserably. The Exchange could be a really awesome place but it needs be run more efficiently.
  22. JS

    JohnS

    Philadelphia

    38 reviews

    vip
    5.0

    38 reviews

    Dined on 26 August 2022

    overall5food5service5ambience5
    Great experience! Thank you !

    The ExchangeResponded on 27 August 2022We're thrilled to hear that you enjoyed your experience with us! Have a wonderful day!

  23. OT

    OpenTable Diner

    San Francisco

    7 reviews

    vip
    4.0

    7 reviews

    Dined on 21 August 2022

    overall4food5service3ambience4
    Waiter took our drinks before we were finished with them. Took several attempts to get the correct drink. Food was excellent and always love the view. Surprised about the service this time.

    The ExchangeResponded on 23 August 2022Thank you for taking the time to leave your feedback. We apologize that you did not receive service up to our standards and we will be addressing this with both our staff and management. We hope you'll give us another chance in the future.

  24. L

    Luvphilly

    Philadelphia

    14 reviews

    4.0

    14 reviews

    Dined on 20 August 2022

    overall4food5service4ambience4
    Food and drinks were excellent. Service was friendly though a bit on the slower side- bartender got my drink order wrong, BUT I actually enjoyed the “wrong” cocktail. Was expecting a “breezier” atmosphere being a rooftop bar- it was actually rather warm and cooler on the street below. May try again in the fall.

    The ExchangeResponded on 28 August 2022Thank you for the feedback! Unfortunately summer's on the roof do get quite warm on the 12th floor if there isn't a breeze, but we hope to see you back again soon once fall comes around!

  25. NM

    NancyM

    Richmond

    11 reviews

    5.0

    11 reviews

    Dined on 18 August 2022

    overall5food5service5ambience5
    Beautiful view, friendly service, love the pizza! Must visit in Lancaster, PA.

    The ExchangeResponded on 28 August 2022Thank you for the great feedback and hope to see you again soon for drinks and pizza!

  26. OT

    OpenTable Diner

    Philadelphia

    3 reviews

    5.0

    3 reviews

    Dined on 18 August 2022

    overall5food5service5ambience5
    Great food and drinks, great ambiance!
  27. MF

    MassielF

    Philadelphia

    1 review

    5.0

    1 review

    Dined on 14 August 2022

    overall5food3service4ambience5
    Very nice, love the place is perfect for the date.

    The ExchangeResponded on 28 August 2022Thank you for the 5-star rating and hope to see you again soon!

  28. j

    joyg

    Philadelphia

    12 reviews

    vip
    2.0

    12 reviews

    Dined on 14 August 2022

    overall2food2service1ambience4
    Beautiful rooftop setting. Service was not up to par, orders were messed up and food is average and overpriced. You’re paying for the view not the food or the service.

    The ExchangeResponded on 28 August 2022We apologize the service did not meet the atmosphere for you. We strive to give our guests a wonderful experience and food to match. We will address your concerns with our team and hope you give us another chance!

  29. W

    Wonderful

    Philadelphia

    38 reviews

    vip
    5.0

    38 reviews

    Dined on 13 August 2022

    overall5food4service5ambience5
    Very cool venue! Lovely to sit outside up high and overlook Lancaster. The food was great - a little pricey, but delicious!
  30. NJ

    NoelJa

    New England

    1 review

    5.0

    1 review

    Dined on 11 August 2022

    overall5food4service5ambience5
    Our experience was outstanding! My friend and I went for drinks, appetizers, and to catch up from a long absence. If you go, ask for Erin! She was an incredible server, completely kind, friendly and helpful as we sat there for hours. The ambience was sooo cool, classy and comfortable. We got to watch a beautiful sunset, the cocktails were truly brilliant, flavorful, and smooth. The oysters were amazing. We are so glad we went to the Exchange for a night out, and will definitely be back!

    The ExchangeResponded on 12 August 2022We are thrilled to hear that you enjoyed your evening with us and we will be sure to pass along your kind words to Erin! Have a wonderful weekend!

  31. OT

    OpenTable Diner

    Philadelphia

    1 review

    4.0

    1 review

    Dined on 11 August 2022

    overall4food4service4ambience4
    Enjoyed the atmosphere, nice place

    The ExchangeResponded on 23 August 2022Thank you for taking the time to rate your experience with us!

  32. OT

    OpenTable Diner

    Philadelphia

    1 review

    5.0

    1 review

    Dined on 30 July 2022

    overall5food5service5ambience5
    Sat outside for dinner and drinks. Never felt rushed. Beautiful view of the sunset and downtown Lancaster at night!

    The ExchangeResponded on 2 August 2022Thank you for the 5-star review, we hope to see you back soon for another sunset at The Exchange!

  33. CB

    CandyB

    Philadelphia

    1 review

    5.0

    1 review

    Dined on 29 July 2022

    overall5food5service5ambience5
    Love dining at this restaurant. Atmosphere is great and so is the view!

    The ExchangeResponded on 2 August 2022Thank you for the 5-star review, we are thrilled you enjoyed your time at The Exchange!

  34. E

    Erin

    Washington DC

    4 reviews

    vip
    2.0

    4 reviews

    Dined on 29 July 2022

    overall2food3service3ambience5
    We made reservations for a Thursday evening. The hostess informed us we could not sit outside because it had rained earlier…which was unfortunate because it felt like it was 90° inside. This was probably a combination of the pizza oven running, and two walls being mostly glass. Before our server came over, we noticed guests were seated outside. Our server then told us we could go out but had to come back to the table for service/refills. No big deal. I read that drinks were pricey, but I paid $15 for a vodka/soda that was disgusting. Likely something wrong with the soda tap. I drank about 1/3 of it, but didn’t send it back. Had I known it was $15 for a Tito’s, I would have requested another. Plenty of other options around, we won’t be back to the Exchange.

    The ExchangeResponded on 7 August 2022Hi Erin, we are sorry for the difficulties you faced during your visit with us. There is no reason your server should have made you come back inside to order if it was dried off outdoors and we will address this with the staff. As for the drink prices, we have revisited our menu pricing as of August. We hope you give us another chance to give you a better experience.

  35. OT

    OpenTable Diner

    Detroit

    1 review

    3.0

    1 review

    Dined on 29 July 2022

    overall3food2service1ambience5
    Would not recommend, poor service, great view

    The ExchangeResponded on 2 August 2022Thank you for taking the time to rate your experience with us. We apologize the service did not meet the high standards we strive to hold ourselves to and hope you give us another chance once we have a chance to address your concerns!

  36. B

    Bluejay

    Philadelphia

    2 reviews

    4.0

    2 reviews

    Dined on 25 July 2022

    overall4food2service5ambience5
    Food was disappointing - not only was it expensive, the Exchange Board was a joke - didn't event cover the whole plate - 4 small pieces of cheese, a slice of ham, burnt toast , a few picked carrots and way tooooo many olives. No price listed on the menu which should have been a red flag. Pizza was slightly better but only lukewarm to start and it cooled down quickly. Fortunately, we had an outstanding server, Crystal, who did an amazing job. She was attentive, personable and very competent. The entire staff should be more like her! Thanks to her, our evening was a fun celebration.

    The ExchangeResponded on 2 August 2022Thank you for taking the time to rate your experience with us. Sincere apologies for the food not living up to your expectations and will address this with our culinary team. However, thank you for the positive shout out to Krystle, we will be sure to pass along your kind words to her!

  37. MV

    MoisesV

    Philadelphia

    1 review

    5.0

    1 review

    Dined on 25 July 2022

    overall5food5service5ambience5
    Very nice place and very nice personal. It has it all

    The ExchangeResponded on 2 August 2022Thank you for your excellent review!

  38. BP

    BobP

    Philadelphia

    1 review

    4.0

    1 review

    Dined on 22 July 2022

    overall4food4service3ambience5
    Very cool room and the view couldn’t be beat. Thought it was pricey especially for their charcuterie board which didn’t have much on it. Two small slices of cheese a few nuts, 4 small rounds of meat, a spoonful of blue cheese and lots of olives. Wasn’t worth $30

    The ExchangeResponded on 24 July 2022Thank you for taking the time to rate your experience for us! We are sorry you didn't find the value in the charcuterie plate, we source local cheeses and meats for it which can lead to the higher price point, but we will pass along the concerns to the culinary team! We hope you give us another chance once we have time to address your concerns.

  39. OT

    OpenTable Diner

    Philadelphia

    1 review

    vip
    5.0

    1 review

    Dined on 21 July 2022

    overall5food5service5ambience5
    Great food, service and cocktails!

    The ExchangeResponded on 2 August 2022Thank you for the 5-star rating and we hope to see you again soon for drinks on the rooftop!

  40. TH

    TanyaH

    1 review

    1.0

    1 review

    Dined on 16 July 2022

    overall1food2service1ambience4
    Waited forever for service wasn’t even busy, watched the kitchen staff playing on their phones

    The ExchangeResponded on 17 July 2022We are sorry to hear your visit was less than stellar. We pride ourselves on having high standards of service and are sorry we fell short of that for you. We will be sure to address service speed with our staff and hope you give us a second chance once we have the opportunity to address your concerns.

Safety precautions

  • Cleaning & sanitising

    • Surfaces sanitised between seatings
    • Digital, disposable or sanitised menu provided
    • Common areas deep-cleaned daily
    • Sanitiser or wipes provided for customers
  • Protective equipment

    • Waiting staff wear masks
  • Screening

    • Sick staff prohibited in the workplace
    • Staff temperature check required

FAQs

The Exchange is rated 4.4 stars by 619 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

19:00


Booked 38 times today
Google Map for The Exchange

25 South Queen Street, Lancaster, PA 17603

Additional information

  • Area

    Lancaster

  • Hours of Operation

    Mon–Fri 4:00 pm–12:00 am Sat 12:00 pm–12:00 am Sun 12:00 pm–10:00 pm

  • Cuisines

    American, Contemporary American

  • Dining style

    Casual Elegant

  • Dress Code

    Smart Casual

  • Parking Details

    The Exchange offers a public parking lot, attached to The Lancaster Marriott.

  • Payment Options

    AMEX, Discover, MasterCard, Visa

  • Executive Chef

    Ryan McQuillan

  • Additional

    Indoor Fireplace, Patio/Outdoor Dining

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