Vessel NOLA

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1. OT

   OpenTable Diner

   New Orleans

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food3service3ambience4

   Great cocktails and beautiful/unique setting. Food is good too…but the cocktails, yum!

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2. OT

   OpenTable Diner

   New Orleans

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food2service2ambience2

   I asked for standard seating but was seated outside. There were an excessive number of flies which made it undesirable and I enjoyable. The wait staff brought my orders to the wrong table every time, including giving my risotto to a table that hadn’t ordered any. You’d think that red flag would have helped.

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3. MG

   MariaG

   1 review

   2.0

   1 review

   Dined 3 days ago

   overall2food2service1ambience2

   The place itself is beautiful and the menu seemed promising but it was disappointing. Service was unprofessional - there was no silverware rolled when we arrived and were given one set eventually (we were a party of 2) but had to ask for a second; our server was trying her best but seemed overwhelmed because everything was taking so long to come out both for us and the table next to us, she had to apologize multiple times. The drinks were good and bar was nicely stocked, but took long to get our orders and the server had to write down the ingredients to one of the drinks we ordered, a vieux carre, which is supposed to be a New Orleans drink. The food was underwhelming to say the least. We were expecting something amazing based on the menu and the place itself, but the best part of the meal was the mayo that came with the french fries. Flavors were a bit of a miss and left us wanting more, to the point that I decided against dessert if the main courses were telling of what they'd be like. Overall, seemed like a great idea that is poorly managed/executed.

   Vessel NOLAResponded 1 day ago

   Hi Maria, I'm sorry about you experience. We have been having so many staffing issues lately it's been hard to catch up. We had a walk out of one of our lead kitchen employees the night you dined that just led to a series of chaos that affected the whole operation. I'm trying my best to get the staff rebuilt and make this place better. I am sorry you were negatively impacted. Regards, Amandalynn General Manager

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4. G

   Gmonie

   New Orleans

   17 reviews

   3.0

   17 reviews

   Dined 3 days ago

   overall3food3service4ambience4

   I will count this experience to the fact that it was graduation weekend, a packed dining room, not enough servers to handle the quantity of guests. The food arrived after an unusually long wait, and everything was cold as if it had been sitting in the kitchen counter. Cold waffles, cold eggs, cold biscuits doesn’t equate to an enjoyable experience. I’ve been to Vessel several other times and know that this wasn’t up to their standards. Unfortunately, our choices were to either eat or wait another 35 minutes for a reorder.

   Vessel NOLAResponded 1 day ago

   I'm very sorry about the issues with your dining experience this weekend. We definitely were experiencing some staffing issues, however they were definitely from the kitchen side. We had one of our lead line cooks walk out leaving us short staffed and it created chaos over the weekend. I'm very sorry you were affected, but I know we will be back to the high standard you remember in the past. Regards, Amandalynn General Manager

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5. OT

   OpenTable Diner

   New Orleans

   1 review

   vip
   2.0

   1 review

   Dined 3 days ago

   overall2food2service1ambience5

   Really disappointing experience today. Service was an absolute mess for our own party and every table around us. Incorrect dishes being sent to multiple tables and extremely long waits for food (over an hour after ordering and dishes arriving for only part of the table). Food quality seemed much worse than prior visits as well with dishes arriving cold and teetering on undercooked. Bummed because this used to be a favorite spot.

   Vessel NOLAResponded 2 days ago

   Hi, I'm extremely sorry for the delay on your items and your food quality. I am searching very hard for the right kitchen staff for brunch. I hate to know we were a favorite and you had such a poor experience this go around. Please know that this is not our norm and I'm working very hard on getting a team that will help us be great. Regards, Amandalynn General Manager

   Report
6. OT

   OpenTable Diner

   Houston

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   Everything was fantastic! Mona the hostess and Jessica the server were so great!!

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7. LB

   LeeB

   Orange County

   1 review

   1.0

   1 review

   Dined 4 days ago

   overall1food1service3ambience4

   Overall this was a terrible and disappointing experience. It was incredibly overpriced for bland food. Every single dish was a fail from the overcooked “lemon and truffle” risotto to the dry and tasteless chicken to the mediocre cheese plate (yes they even managed to butcher a cheese plate). Nothing about the food was redeemable, especially for the price tag. The cocktails were decent and our server was nice. Service was incredibly slow and the tables on back patio weren’t half full.

   Vessel NOLAResponded 2 days ago

   Hello Lee, I'm incredibly sorry for your experience. We have been doing great on improving, however we hit a major road block the night you dined when one of our lead line cooks decided to walk out in the middle of dinner service. This put a huge strain on timeliness of service, as well as affecting the quality of food. It was an utter embarrassment and I'm so sorry. Regards, Amandalynn General Manager

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8. OT

   OpenTable Diner

   Orlando

   3 reviews

   vip
   3.0

   3 reviews

   Dined 4 days ago

   overall3food3service3ambience4

   Order came out wrong, some meals were great (blueberry pancakes), some below average (shrimp salad). Staff seemed confused, our waitress had a serious attitude problem. The setting is however very nice.

   Vessel NOLAResponded 2 days ago

   I'm sorry you had so many issues with your experience with us. We're working very hard to correct our issues and I hope you will give us an other opportunity in the future so we can wow you. Regards, Amandalynn General Manager

   Report
9. W

   Wxyz

   New Orleans

   4 reviews

   4.0

   4 reviews

   Dined 5 days ago

   overall4food4service5ambience5

   Food was good, but overpriced for what it was. Wait staff was great and ambiance wonderful.

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10. YF

    YankeeFan4Ever

    New Orleans

    21 reviews

    4.0

    21 reviews

    Dined 5 days ago

    overall4food4service3ambience4

    Great happy hour drinks and food was very good. Would definitely go back.

    Vessel NOLAResponded 2 days ago

    Thank you so much for your kind words. Hospitality work is hard right now, so your kind words definitely bring comfort to know we are getting some things right. Best, Amandalynn General Manager

    Report
11. s

    stefanie

    New York Area

    13 reviews

    vip
    2.0

    13 reviews

    Dined 5 days ago

    overall2food2service3ambience1

    I made a res for my daughters graduation. We have been several times before and really enjoyed it. We were sat on patio despite my indoor reservation-it was hot and there were a ton of flies!!! Then they were out of cvs Ickes and salmon making menu very limited. Not the post grad meal we had hoped for

    Vessel NOLAResponded 5 days ago

    Hi Stefanie, I apologize that we were out of a couple of proteins. Our suppliers been having trouble getting us items for our menu over the last day. I did research for the reservation and it's actually notated as an outdoor booking. I'm sorry we couldn't accommodate your request for inside and I'm sorry for the negative experience. I hope your next visit with us is incredible. I've made a note in your booking to take extra special care of you. Sincerely, Amandalynn Picolo General Manager

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12. OT

    OpenTable Diner

    New York Area

    1 review

    2.0

    1 review

    Dined 6 days ago

    overall2food2service5ambience3

    Disappointed. Underwhelmed. The first two entrees I ordered were unavailable. That might be ok if they had more than 6 choices. You might think If you shrink the menu it would be easier to avoid running out.

    Vessel NOLAResponded 2 days ago

    Hi, I'm incredibly sorry that we did not have the entrees you requested. We have been experiencing issues with our vendors being able to get our product to us appropriately. It's something we are working very hard on. Regards, Amandalynn General Manager

    Report
13. w

    williamd

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food4service5ambience5

    Great place for a quiet business lunch. The full bar and simple menu allowed us to focus on the conversation. This is my favorite place in mid city for a unique dining experience that allows conversation with great food and drink

    Vessel NOLAResponded 2 days ago

    Thank you William for your kind words. We hope to see you again soon.

    Report
14. OT

    OpenTable Diner

    Los Angeles

    1 review

    1.0

    1 review

    Dined on 18 May 2022

    overall1food1service1ambience3

    Hush puppies were bland. My colleague and I were served two different types of fish for the same entree, neither of which was good. The service was disinterested at best. Dishes were forgotten and check ins were only sporadic. The app recommended Vessel based upon my frequent visits to Gjelina in Venice. The algorithm needs work because the two restaurants are not remotely comparable.

    Vessel NOLAResponded 7 days ago

    I apologize for your experience with us. We are working on getting our kinks ironed out. I will be doing research into who was taking care of your table as we clearly missed the mark with your service. I will also inform the kitchen that the hush puppies were bland. Your feedback will be used to improve our service and menu. Regards, Amandalynn General Manager

    Report
15. M

    Manny

    1 review

    5.0

    1 review

    Dined on 18 May 2022

    overall5food5service5ambience5

    outstanding food, service and cocktails. on my list of favorites and definitely going back.

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16. OT

    OpenTable Diner

    Los Angeles

    5 reviews

    vip
    3.0

    5 reviews

    Dined on 17 May 2022

    overall3food5service1ambience5

    This is a great restaurant for ambiance and delicious NOLA cuisine! However our waiter was non existent and people came and went near us before we were even served!

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17. MH

    MichelleH

    Atlanta

    2 reviews

    1.0

    2 reviews

    Dined on 16 May 2022

    overall1food1service1ambience5

    Worst service I’ve ever had in my life! Food was terrible. The only good thing about this place is the rosemary French fries and the ambiance. Avoid at all cost!

    Vessel NOLAResponded 7 days ago

    Hi Michelle, I'm sorry that you did not have a good experience with us. I'd be interested to know what specific issues you experienced so I can be sure to correct them. We are working hard to correct known issues as I've just acquired a new Chef de Cuisine, and hired an Assistant Manager. Regards, Amandalynn General Manager

    Report
18. CT

    CTtraveler

    New England

    1 review

    2.0

    1 review

    Dined on 15 May 2022

    overall2food2service1ambience5

    The former church is lovely, but the sun shining through the windows in the evening are a problem. Directly in the eyes of anyone facing them. Our waitress apparently had trouble hearing us and thought we were sharing the salads and entrees so they were delivered separately. The first entree was not hot although the second was.

    Report
19. d

    dovelove

    New Orleans

    3 reviews

    3.0

    3 reviews

    Dined on 15 May 2022

    overall3food3service3ambience3

    Not our best visit. We’ve been here many times, but the service & food was lacking. I ordered the traditional breakfast which included grits, scrambled eggs (runny), and a biscuit (no salt/taste). They did the drop & run and I didn’t have a chance to ask for salt & pepper, butter, & jam. Took me 10 minutes to flag someone down. First rule of service, ask your customer if they need anything before you walk off. My friend ordered the blueberry waffles & there were no pistachios. Her coffee was lukewarm.

    Vessel NOLAResponded 7 days ago

    Hello, I'm sorry for the issues with your dining experience. We have added more management staff as of this week so we will be using your review as a training opportunity and feedback to the staff to improve our level of service. My apologies again for the issues you experienced. Regards, Amandalynn General Manager

    Report
20. OT

    OpenTable Diner

    Fort Lauderdale

    2 reviews

    vip
    3.0

    2 reviews

    Dined on 15 May 2022

    overall3food3service2ambience4

    We had a large party reservation at 9:45. We arrived a bit early and waited at the couches by the entrance which was nice. Once we were seated the vibes were just a little awkward. Our waiter asked me for my ID 3 times and you could just tell she wasn’t the biggest fan of our group. The food was good but took 50 min to arrive. The red fish, Fillet mignon, and the scallops were the best dishes by far. I think this place would just be better for an older crowd and small parties. They DONT split checks and we had to talk to the manger so we could get separate checks which took a while. Truly I would go back if I was going on a date because the drink I ordered was good and the food was too. Just the service threw me off.

    Report
21. NJ

    NicoleJ

    San Diego

    4 reviews

    vip
    3.0

    4 reviews

    Dined on 15 May 2022

    overall3food3service5ambience4

    Unique beautiful restaurant. Great service and drinks. Good okay. Limited menu, food cold and market fish breaded.

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22. DK

    DanielleK

    Milwaukee

    1 review

    3.0

    1 review

    Dined on 14 May 2022

    overall3food3service3ambience3

    Food was good. Expected more...somethings overdone other things missing.

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23. EH

    EarlingH

    Atlanta

    5 reviews

    3.0

    5 reviews

    Dined on 14 May 2022

    overall3food3service3ambience5

    Lovely ambiance and setting. Cocktails were extremely well made and delicious. Food was good for brunch, however the setting and vibe made up for it.

    Report
24. CG

    CtGoodman

    New Orleans

    3 reviews

    3.0

    3 reviews

    Dined on 14 May 2022

    overall3food4service3ambience3

    2nd time this week and man-o-man are they struggling. I feel like the management must be off or out of wack! Servers know nothing about the menu, chef overcooked multiple meals twice, wait staff is I’ll prepared and hadn’t even had the food to comment, and the staff clearly had not prepped for brunch as they were still pulling things out and making the ambiance nice at 1p when we were leaving. We’ve really tried to support the place but this will very likely be the last time we dine at Vessel! Shrimp and grits were on point though!!

    Vessel NOLAResponded on 14 May 2022

    Hi, I'm sorry you experienced service issues. I will admit we have been struggling in the management department. We just recently acquired a Chef De Cuisine and I have new FOH management starting on Monday. It has been only me over the whole space for a while so with this new team under me, I anticipate we will be moving from struggling to exceptional very soon. I'm sorry you were negatively impacted while we work on ourselves. Regards, Amandalynn General Manager

    Report
25. OT

    OpenTable Diner

    New Orleans

    10 reviews

    5.0

    10 reviews

    Dined on 14 May 2022

    overall5food5service5ambience5

    Such a cool place and atmosphere! Drinks are always amazing and food is killer! It’s one of our “go to” places to grab drinks before events. We always love to bring friends and family from out of town here because of how cool it is and we’ve done a few birthday dinners as well. Appetizers are hands down the best, we could get full on just those! We’ve only come for dinner but can’t wait to try brunch! Vessel never disappoints!

    Report
26. OT

    OpenTable Diner

    Atlanta

    1 review

    5.0

    1 review

    Dined on 13 May 2022

    overall5food5service5ambience5

    Absolute charm! Loved everything about this place. We hosted my daughters graduation dinner here recently the staff was amazing and the food was very good. The fish dip and crab potatoes are a must! Amanda made sure our dinner was perfect. Will definitely visit again.

    Vessel NOLAResponded 2 days ago

    It was our pleasure to serve you! Hope to see you again real soon. Best, Amandalynn General Manager

    Report
27. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 13 May 2022

    overall5food5service5ambience5

    Lizzie was a great server! Great attention to detail and added to our experience. Came here before my brothers graduation. She added to the fun and excitement of the night. Bees knees was excellent.

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28. OT

    OpenTable Diner

    Jacksonville

    1 review

    3.0

    1 review

    Dined on 13 May 2022

    overall3food3service4ambience3

    Restaurant needs more upkeep. Smudges on windows, smelly outside, dingy. Drinks were great. Food is overpriced but good.

    Report
29. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 12 May 2022

    overall5food5service5ambience5

    Lizzie was our server and she is amazing. She quickly became one our best friends! Food was great, atmosphere was awesome, cocktails were on point. Ask for Lizzie

    Vessel NOLAResponded on 13 May 2022

    We're thrilled you loved it. See you again soon we hope! Cheers, Amandalynn General Manager

    Report
30. S

    Sjr35

    Portland

    5 reviews

    vip
    2.0

    5 reviews

    Dined on 11 May 2022

    overall2food4service1ambience3

    This was just shockingly bad service. Our server took our drink and food order (apps, salads, mains) and did not show up again for me than an hour. When he did he brought out our main coarse only. When he realized he literally forgot about us he rushed into the kitchen brought out everything at once, then abruptly notified us it was last call! My worst service experience in Nolo. Completely unapologetic! The gratuity added to my table of 5 was just the final injustice.

    Report
31. SR

    ScottR

    New Orleans

    1 review

    4.0

    1 review

    Dined on 11 May 2022

    overall4food3service2ambience5

    I have been to Vessel a couple of time and usually happy with the food and service. However, this night the staff was disorginazed, they were out of two menu items and the food was very slow. About an hour from order to table. Still enjoyed the night.

    Vessel NOLAResponded on 12 May 2022

    Hello Scott, I apologize for the disorganization in service. We've recently added a new Chef De Cuisine, and even closed Monday for repairs and menu development. We are still working out some of the kinks, however I assure you your next visit we will knock it out the park. Regards, Amandalynn General Manager

    Report
32. JA

    JimA

    San Antonio

    28 reviews

    vip
    3.0

    28 reviews

    Dined on 10 May 2022

    overall3food3service2ambience4

    Need to provide training to wait staff. Appetizer delivered with entree. Food satisfactory but not outstanding.

    Report
33. M

    Melissa

    New Orleans

    6 reviews

    vip
    5.0

    6 reviews

    Dined on 10 May 2022

    overall5food4service5ambience5

    Wonderful waiter and great food.

    Report
34. C

    Coco

    New Orleans

    3 reviews

    4.0

    3 reviews

    Dined on 8 May 2022

    overall4food4service4ambience5

    We enjoyed our meal very much on Mother's Day! Food and service were good in a great atmosphere!

    Report
35. OT

    OpenTable Diner

    New Orleans

    1 review

    2.0

    1 review

    Dined on 8 May 2022

    overall2food3service1ambience4

    Service was extremely slow, they added gratuity for 4 & a child, we waited for over an hour for food that the manager had to comp our appetizer & offered free desserts because they "lost our ticket" in the kitchen. We didn't complain, but they knew it was a mess. The portions were extremely small, & overall over-priced. We will probably not return sadly.

    Vessel NOLAResponded on 12 May 2022

    Hi, I'm sorry you didn't enjoy your experience. I tried my best to make it right for your guest as we did lose your ticket after a long holiday brunch on our bumpy transition into dinner service. We have just acquired a new Chef de Cuisine so we have made some menu changes for a smoother service. We hope should you return we wow you. Regards, Amandalynn

    Report
36. OT

    OpenTable Diner

    New Orleans

    2 reviews

    4.0

    2 reviews

    Dined on 8 May 2022

    overall4food5service4ambience4

    Took my mother here for Mother’s Day . The prefix menu had a limited selection but everything served was very good . Server did a great job as well . Bartenders made great drinks . My only complaint and why I’ve given 4 out of 5 stars is because of the wait . I will definitely head back again and recommend this place . Also the ambience was great . Having a restaurant in a church is cool .

    Report
37. s

    santosdave

    New Orleans

    3 reviews

    2.0

    3 reviews

    Dined on 8 May 2022

    overall2food3service1ambience3

    Service was incredibly slow. Waited neatly an hour before our first course was served. Wait staff frequently got our food order mixed up with a table for four seated next to us. Ambience was ice, but service was poor, food was average at best and not worth the overpriced Mother's Day Brunch cost. Unfortunate and unpleasant experience.

    Report
38. NN

    NolaNative

    New Orleans

    3 reviews

    2.0

    3 reviews

    Dined on 8 May 2022

    overall2food2service1ambience3

    The other reviews are accurate. The space is nice and the noise level is good. But the service is SLOW and the food mediocre at best. We were there for almost 3 hours. Our server disappeared for periods of time and offered weird excuses for the slow service. My favorite was that it was our fault because we had a 1 pm reservation and thus later in the brunch shift. We spent a lot of money for a not so pleasant experience.

    Report
39. S

    Sarah

    New Orleans

    2 reviews

    3.0

    2 reviews

    Dined on 8 May 2022

    overall3food4service2ambience4

    We celebrated Mother's Day and we wished we knew that the menu only offered the pre-fix meal and didn't include the original menu as we wanted to order from both since the pre-fix menu didn't give much options. The service seemed a bit inexperienced as when we asked for a napkin to help soak up condensation from out drinks, we were given a bussing towel and it stayed on the table throughout the duration of our meal. Food was great. Service could be improved. Very sad we couldn't order from the main menu since that was what made me make the reservation in the first place. Also, jazz music was the highlight of the "experience" I believe but I couldn't identify any when we sat outside.

    Report
40. J

    Jack

    Baltimore

    10 reviews

    2.0

    10 reviews

    Dined on 8 May 2022

    overall2food3service1ambience4

    The waiter and food were ok, way too slow bringing out the courses. 2 hours and waited 30 minutes between each course. They need some organization.

    Vessel NOLAResponded on 12 May 2022

    Hello Scott, I apologize for the disorganization in service. We've recently added a new Chef De Cuisine, and even closed Monday for repairs and menu development. We are still working out some of the kinks, however I assure you your next visit we will knock it out the park.

    Report