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Zaks - Poringland, Norwich, Norfolk

Zaks - Poringland

4.4
4.4
2647 reviews
£25 and under
American
In 1976 local musician and entrepreneur Harvey Platt had the idea to bring a slice of America to Norwich after working for and with the American war machine in South East Asia and a later visit to San Francisco to meeting up with former musician buddies.
Harvey had the opportunity to purchase an old café caravan situated on Castle Meadow Norwich next to the old cattle market.
Zaks opened in May 1976 serving the now famous chargrilled burgers in the “Original Zaks Caravan” wrapped in tin foil and cooked fresh to order in the American tradition.
If it is an authentic American dining experience you are looking for then Zaks is your kind of place. Burger, ribs and chicken are standards on our menu. Add to this succulent steaks, amazing desserts and a huge selection of authentic drinks (including shakes).

We can't wait to welcome you!!!

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable booking network.

If you like, we'll notify you by email if this restaurant joins.


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Order delivery or takeout

Additional information

  • Dining style
    Casual Dining
  • Price
    £25 and under
  • Cuisines
    American
  • Hours of Operation
    Mon–Thu, Sun 12:00 pm–9:30 pm Fri, Sat 12:00 pm–10:00 pm
  • Phone number
    01508 492420
  • Payment Options
    AMEX, Mastercard, Visa
  • Dress Code
    Casual Dress

What 2,647 people are saying

Overall ratings and reviews

4.4
4.4 based on recent ratings
  • 4.4Food
  • 4.4Service
  • 4.3Ambience
  • 4.3Value

NoiseModerate

2,647 Reviews
  1. pennyp

    Norfolk/Suffolk

    1 review

    4.0

    1 review

    Dined on 30 December 2023

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 3
    Food was nice as expected. Some parts of my meal were cold ( not meant to be). Service was good and the waitress was nice. It was cold in there.

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  2. MrsBumble

    Norfolk/Suffolk

    2 reviews

    5.0

    2 reviews

    Dined on 24 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I would thoroughly recommend Zak’s. Friendly service, great choice of good quality and plentiful food and a lovely family atmosphere. Good value for money too.

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  3. KellyH

    Norfolk/Suffolk

    2 reviews

    5.0

    2 reviews

    Dined on 23 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Beautiful food as usual Very polite and helpful staff

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  4. SteveL

    Norfolk/Suffolk

    1 review

    5.0

    1 review

    Dined on 22 December 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Always dependable for good food service and atmosphere 😃👍

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  5. NazzyF

    Norfolk/Suffolk

    4 reviews

    4.0

    4 reviews

    Dined on 20 December 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5
    Dine at Zack’s fairly often so know what to expect. Christmas time so bit busier - didn’t seem a problem and staff were bubbly and friendly. There was a mix up with our orders though and two of five of us ended up with wrong type of potatoes. One got replacement pots on the house, I made do with the wedges that I hadn’t ordered. Otherwise fine until the end when the waitress (not the same one who’s served earlier) clearly wanted to get us out so she could go home!

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  6. Wiggy

    Norfolk/Suffolk

    6 reviews

    5.0

    6 reviews

    Dined on 19 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Go Zaks! Nice service, good food including good choice of vegan and vegetarian meals. And a 2 for 1 offer, what's not to like?

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  7. SallyC

    Norfolk/Suffolk

    1 review

    4.0

    1 review

    Dined on 19 December 2023

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4
    Good fabulous but took ages for front of house to seat us despite booking weeks in advance - fortunately my son was already seated and so text to let us m is where he was. Waitress was efficient and let us know there was a long wait than usual for food - which was at the usual high standard.

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  8. WhitneyB

    Norfolk/Suffolk

    5 reviews

    3.0

    5 reviews

    Dined on 14 December 2023

    1. Overall 3
    2. Food 1
    3. Service 1
    4. Ambience 3
    Rude and miserable waitress.. eye rolling and huffing whilst taking orders, a few orders were wrong when food came.. I specifically asked for my burger with no relish n it was smothered they took it away and had just scraped the relish out but it was saturated in the bun. Not happy at all worst service I've ever recieved at zaks and based on that visit I would not recommend

    1 person found this helpful

  9. JemK

    Norfolk/Suffolk

    9 reviews

    5.0

    9 reviews

    Dined on 9 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 1
    Fantastic meal as always , it was spoilt by 6 children running around screaming, pity their parents couldn’t keep them under control

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  10. TYGirls

    Norfolk/Suffolk

    2 reviews

    5.0

    2 reviews

    Dined on 8 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    My first time what a great team delivering great service really good food such great choices and the atmosphere was really festive and friendly loved it and can’t wait return! :)
    Zaks - PoringlandResponded on 11 December 2023
    Thank you so much! So glad you enjoyed your first visit with us! 🤩🤩 The first of many we hope - be sure to book via our website as we have switched from OpenTable to Res Diary 👍😊

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  11. DorothyB

    Norfolk/Suffolk

    2 reviews

    5.0

    2 reviews

    Dined on 7 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Good food, friendly service, totally recommend it.
    Zaks - PoringlandResponded on 11 December 2023
    Thank you so much! 🤩

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  12. Paula

    Norfolk/Suffolk

    2 reviews

    2.0

    2 reviews

    Dined on 5 December 2023

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 1
    Took a few minutes to be acknowledged as we stood at the door. to then be told to wait at the bar as we were 15 mins early. I then had to ask the manager if we could get a drink as all bar staff were ignoring us. Table was booked for 7.30, didnt get our food till 8.30. This branch was previously a lot better, but something has gone wrong and it is now not up to standard in my mind. Will not be going back
    Zaks - PoringlandResponded on 11 December 2023
    Really sorry to hear this Paula, we have some new team members which are still in training and we can identify the team from your visit notes to ensure additional training is given. Apologies that this impacted on your visit and we do hope you will give Zaks another go in the near future, as you know from previous visits this is not our usual high standards. Thank you

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  13. OpenTable Diner

    Norfolk/Suffolk

    1 review

    4.0

    1 review

    Dined on 3 December 2023

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4
    The men’s toilet was out of use. One of the ladies was out of use, and at one point the laddies seemed to have water all over the floor and no toilet paper. This was off putting
    Zaks - PoringlandResponded on 5 December 2023
    Thank you for bringing this to our attention we will investigate and raise this with the team.

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  14. FionaT

    Yorkshire

    4 reviews

    5.0

    4 reviews

    Dined on 3 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We have used Zaks in poringland for quite a few years and would always recommend them as you get what you pay for with plenty to spare the burgers are always good
    Zaks - PoringlandResponded on 5 December 2023
    Thank you so much 😊

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  15. OpenTable Diner

    Norfolk/Suffolk

    1 review

    5.0

    1 review

    Dined on 3 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent service, great food and good size portions 🍔😊
    Zaks - PoringlandResponded on 5 December 2023
    Thank you 😊

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  16. IanD

    Norfolk/Suffolk

    3 reviews

    5.0

    3 reviews

    Dined on 2 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    All round great experience, looked after really well and food was delicious
    Zaks - PoringlandResponded on 5 December 2023
    Thank you so much! 🤩

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  17. Rider4658

    Norfolk/Suffolk

    3 reviews

    4.0

    3 reviews

    Dined on 2 December 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    Never had a bad meal here and service always very good,
    Zaks - PoringlandResponded on 11 December 2023
    Thank you so much! So glad you enjoyed 😊

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  18. OpenTable Diner

    Norfolk/Suffolk

    3 reviews

    5.0

    3 reviews

    Dined on 2 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Zaks always delivers! Good food, good service and reasonable prices
    Zaks - PoringlandResponded on 5 December 2023
    Thank you so much 😊

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  19. emmab

    Norfolk/Suffolk

    2 reviews

    5.0

    2 reviews

    Dined on 1 December 2023

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4
    The older lady that met us was miserable and didn’t even say hello or smile and I was tempted to walk out! We had a birthday cake all boxed up in my arms which she ignored! The younger girl who served us was a delight and so friendly and welcoming and took the cake from us and was so attentive! The food was delicious however the salad option I had instead of chips was just lettuce so could have done with abit of variety! Dessert menu was vast and all looked amazing! Excellent portion sizes for desserts!
    Zaks - PoringlandResponded on 5 December 2023
    Thank you for your feedback and sorry to hear this we will pick up with the team, glad everything else was enjoyed 😊

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  20. OpenTable Diner

    Norfolk/Suffolk

    1 review

    3.0

    1 review

    Dined on 1 December 2023

    1. Overall 3
    2. Food 1
    3. Service 2
    4. Ambience 3
    The burgers were over cooked & dry. Didn't have what I wanted.
    Zaks - PoringlandResponded on 5 December 2023
    Sorry to hear this, please could you let us know what wasn't available? Sorry your burgers were over cooked, we will pick this up with the team, hopefully you raised this with your server. Thank you

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  21. OpenTable Diner

    Norfolk/Suffolk

    1 review

    5.0

    1 review

    Dined on 1 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Nice place very good service and even better lovely food
    Zaks - PoringlandResponded on 5 December 2023
    Thank you so much! 😊

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  22. SarahB

    Norfolk/Suffolk

    2 reviews

    4.0

    2 reviews

    Dined on 30 November 2023

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4
    We often eat at the poringland Zak’s and it has always been a very good meal.Tonight was no exception but we did have to wait a little bit because it was very busy.
    Zaks - PoringlandResponded on 5 December 2023
    Thank you for your review 😊

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  23. Daisy

    Norfolk/Suffolk

    11 reviews

    4.0

    11 reviews

    Dined on 30 November 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    We usually have a booth, because 2 of the party suffer from hearing loss with one using an hearing aid, but unfortunately they couldn't accommodate us this time. Not only that but we were seated right next to a speaker. Consequently we couldn't talk, I had to ask that the music be turned down. Food was good, not as good as previous visits, the sourdough bun isn't as nice and the sweet potato fries were overdone and a bit greasy. However, the staff were very welcoming, as always, you have the best people working for you, and there was an offer on, which was very welcome. We'll visit again, definitely
    Zaks - PoringlandResponded on 5 December 2023
    Thank you for your review and sorry to hear a booth was not available, we really recommend calling the restaurant to make a booking with such request and the team will do their best to facilitate this. Hope to see you again soon, thank you

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  24. happycustomer

    London

    11 reviews

    5.0

    11 reviews

    Dined on 30 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    excellent as always - looking forward to our next visit
    Zaks - PoringlandResponded on 5 December 2023
    Thank you so much! 🤩

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  25. AdrianM

    Norfolk/Suffolk

    2 reviews

    5.0

    2 reviews

    Dined on 30 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Really good experience on our visit. Well looked after. Food served timely and cooked perfectly.
    Zaks - PoringlandResponded on 5 December 2023
    Thank you so much! 🤩

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  26. AndrewM

    Norfolk/Suffolk

    2 reviews

    5.0

    2 reviews

    Dined on 30 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Fantastic all round as usual, Food was great, and arrived quickly even though it was busy, drinks were ordered a brought to us very quickly, (we were well looked after), Most of all the staff were excellent as they always are, thank you all for yet another fantastic visit, Happy returns for the festive season. Thank you.
    Zaks - PoringlandResponded on 5 December 2023
    Thank you for your review, glad you enjoyed your visit and hope to see you again soon 😊

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  27. OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on 29 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Another thoroughly enjoyable visit for ‘wing it wednesday’. Restaurant was less busy than usual which was a bonus. Staff were attentive. Wings were amazing. Not all of the group ate wings, the chilli burger was fab too. Shame that Redwell Steam Lager was no longer on tap. Personal gripe. All in all a great experience.
    Zaks - PoringlandResponded on 5 December 2023
    Thank you for your review, glad you enjoyed your experience 😊

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  28. MichelleM

    Norfolk/Suffolk

    20 reviews

    3.0

    20 reviews

    Dined on 28 November 2023

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4
    Curly fries were over cooked and to hard to eat and on the meltdown burger hardly any cheese sauce didn’t even cover the burger
    Zaks - PoringlandResponded on 5 December 2023
    Thank you for your review and sorry to hear about your meal, we will pick this up with the team, hopefully you did mention this to your server so they could rectify for you.

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  29. Syrene

    Norfolk/Suffolk

    3 reviews

    5.0

    3 reviews

    Dined on 28 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Lunchtime burgers for three people. Food fresh and tasty, burgers cooked perfectly. Service cheerful and helpful. Thanks very much.
    Zaks - PoringlandResponded on 5 December 2023
    Thank you so much! 🤩

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  30. RussellK

    Norfolk/Suffolk

    3 reviews

    5.0

    3 reviews

    Dined on 28 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    All good best American restaurant chain food first class
    Zaks - PoringlandResponded on 5 December 2023
    Thank you 😊

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  31. GrandadB

    Norfolk/Suffolk

    3 reviews

    5.0

    3 reviews

    Dined on 27 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Really good food and served by a nice team; will go again
    Zaks - PoringlandResponded on 30 November 2023
    Thank you so much! See you again soon 😊

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  32. TimH

    Coastal Georgia

    1 review

    4.0

    1 review

    Dined on 25 November 2023

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 4
    Overall pretty good. Chicken wings were overcooked and dry with little sauce. Corn was cold and wouldnt even melt the butter put on it. Ribs and pulled pork delicious as were the milk shakes
    Zaks - PoringlandResponded on 30 November 2023
    Thank you for your feedback and sorry to hear there was a quality issue on this occasion which we will pick up directly with the team. Glad you did enjoy some of your meal and we do hope to see you again soon, thank you

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  33. JulieH

    Norfolk/Suffolk

    3 reviews

    4.0

    3 reviews

    Dined on 25 November 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    As a group we thoroughly enjoyed our food and were not rushed between courses. We will definitely be returning.
    Zaks - PoringlandResponded on 30 November 2023
    Amazing to hear thank you so much! See you again soon 🤩

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  34. Alan

    Norfolk/Suffolk

    1 review

    4.0

    1 review

    Dined on 24 November 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Nice food, good service, friendly staff, and great value.
    Zaks - PoringlandResponded on 30 November 2023
    Thank you so much! 😊

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  35. MrsSD

    Norfolk/Suffolk

    4 reviews

    4.0

    4 reviews

    Dined on 24 November 2023

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4
    Food was great, portions are generous. Service was ok but we did have to ask to order dessert and then had to ask to pay after we had received the bill. We were on a time curfew though as we had somewhere else to be. Couldn’t fault the food and would go back any day.
    Zaks - PoringlandResponded on 30 November 2023
    Thank you for your feedback and sorry if the service was a little slower than usual, we will pick this up with the team. Glad you still enjoyed your food, hope to see you again soon 😊

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  36. DonnaE

    Norfolk/Suffolk

    1 review

    5.0

    1 review

    Dined on 24 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Our dining experience was excellent our waitress was amazing we have 6 very excitable children and everyone made our dining experience relaxing and a calm. Very sad we couldn’t have left a hefty tip would have been greatly deserved. ⭐️⭐️⭐️⭐️⭐️
    Zaks - PoringlandResponded on 30 November 2023
    Thank you so much for your review, so glad you enjoyed your dining experience 🤩

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  37. Alison

    London

    8 reviews

    5.0

    8 reviews

    Dined on 23 November 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Fantastic as always. Staff accommodated our request for a normal (not high) table, on our arrival. Order taken quickly. Not a long wait for drinks or food. Burger was delicious. Zak spuds were ever so slightly overdone, didn’t stop us enjoying our meal. Tip top!
    Zaks - PoringlandResponded on 30 November 2023
    Thank you for your feedback we will pas onto the team, glad you still enjoyed your meal 😊

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  38. LyndaW

    Norfolk/Suffolk

    1 review

    5.0

    1 review

    Dined on 23 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    One of my favourite places to eat. I’m a regular because the food is good. Treat ourselves to a Zak’s when we get a chance. Have to go especially when there is a buy one get one free offer. Can’t go wrong. Love them
    Zaks - PoringlandResponded on 24 November 2023
    Thank you so much! So glad you enjoyed 🤩

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  39. Buddy

    Norfolk/Suffolk

    12 reviews

    5.0

    12 reviews

    Dined on 23 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Delicious burgers, good offer buy one get one free.
    Zaks - PoringlandResponded on 24 November 2023
    Thank you! 🤩

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  40. K23S

    Norfolk/Suffolk

    2 reviews

    4.0

    2 reviews

    Dined on 22 November 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Great food, service was a bit slow but it was busy
    Zaks - PoringlandResponded on 24 November 2023
    Thank you for your review 😊

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Safety precautions

  • Cleaning & sanitising

    • Surfaces sanitised between seatings
    • Digital, disposable or sanitised menu provided
    • Common areas deep-cleaned daily
    • Sanitiser or wipes provided for customers
    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waiting staff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Zaks - Poringland offers takeout which you can order by calling the restaurant at 01508 492420.

Zaks - Poringland is rated 4.4 stars by 2647 OpenTable diners.

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable booking network.

If you like, we'll notify you by email if this restaurant joins.


Is this your restaurant?
Claim this listing

Order delivery or takeout

Google Map for Zaks - Poringland

119 The Street, Norwich, Norfolk NR14 7RP

Additional information

  • Area
    United Kingdom
  • Hours of Operation
    Mon–Thu, Sun 12:00 pm–9:30 pm Fri, Sat 12:00 pm–10:00 pm
  • Price
    £25 and under
  • Cuisines
    American
  • Dining style
    Casual Dining
  • Dress Code
    Casual Dress
  • Parking Details
    Private Lot
  • Payment Options
    AMEX, Mastercard, Visa
  • Additional
    Gluten-free Options, Patio/Outdoor Dining
  • Privacy policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Cookie Preferences
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