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Details
Sun 8:00PM - 11:00PM

Mon - Thu 10:30AM - 11:45AM 12:00PM - 1:00PM 1:15PM - 3:45PM 4:00PM - 4:30PM 5:00PM - 6:30PM 10:00PM - 11:45PM

Fri 5:00PM - 6:30PM

About Sugar Factory - Meatpacking District

835 Washington St
New York, NY 10014
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Sugar Factory American Brasserie's first East Coast location is now open in New York City's famed Meatpacking District at 835 Washington St. The 6,000-square-foot eatery will offer an intimate dining room and retail space, complete with the sweet shop's signature items.

Dining style:
Casual Dining

Cuisines:
Contemporary American, Dessert

Hours of operation:
Mondays - Thursdays: 10:30 a.m. – 1 a.m.
Fridays: 10:30 a.m. – 2 a.m.
Saturdays: 10:00 a.m. – 2 a.m.
Sundays: 10:00 a.m. – 1 a.m.

Cross street:
between Little W. 12th and 13th Street

Dress code:
Casual Dress

Price range:
$30 and under

Payment options:

Phone number:
(212) 414-8700

Website:
http://sugarfactory.com/nyc-meatpacking-district

Restaurant photos

  • Sugar Factory - Meatpacking District, New York, NY
  • Sugar Factory - Meatpacking District, New York, NY
  • Grilled Mini Burgers - Sugar Factory - Meatpacking District, New York, NY
  • Caramel Sugar Daddy Cheesecake - Sugar Factory - Meatpacking District, New York, NY
  • Sugar Factory Burger - Sugar Factory - Meatpacking District, New York, NY
  • The Slappy Sloppy - Sugar Factory - Meatpacking District, New York, NY
  • The Tuscany Burger - Sugar Factory - Meatpacking District, New York, NY
  • Nutella Banana Milkshake - Sugar Factory - Meatpacking District, New York, NY
  • Bacon Cheeseburger Milkshake - Sugar Factory - Meatpacking District, New York, NY

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Grilled Mini Burgers - Sugar Factory - Meatpacking District, New York, NY
Caramel Sugar Daddy Cheesecake - Sugar Factory - Meatpacking District, New York, NY
Sugar Factory Burger - Sugar Factory - Meatpacking District, New York, NY
The Slappy Sloppy - Sugar Factory - Meatpacking District, New York, NY
The Tuscany Burger - Sugar Factory - Meatpacking District, New York, NY
Nutella Banana Milkshake - Sugar Factory - Meatpacking District, New York, NY
Bacon Cheeseburger Milkshake - Sugar Factory - Meatpacking District, New York, NY
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Sugar Factory - Meatpacking District Ratings and Reviews

5
4
3
2
1

4.2

Overall Rating

based on recent ratings
food

4.0

service

4.1

ambience

4.1

value

3.6

noise

Moderate

86% would recommend it to a friend

Loved For

Child Friendly
Most Booked
Most Booked 1000-Point Tables
5 More
Hot Spot
Child Friendly
Special Occasions
Most Booked
Most Booked 1000-Point Tables

Good for Birthdays (363)
Fun (290)
Special Occasions (257)
See All
Child Friendly (190)
Good for a Date (184)
Group Bookings (175)
Handcrafted Cocktails (166)
Hot Spot (160)
Casual (128)
Lunch (121)
Brunch (106)
Comfort Food (101)
Creative Cuisine (99)
Happy Hour (94)
Late-night Find (89)
Worth the Drive (87)
Family Style (80)
Good for Anniversaries (76)
Modern Decor (74)
Vibrant Bar Scene (69)
Romance (60)
Fit for Foodies (59)
Bar Seating (58)
Sunday Lunch (55)
People Watching (47)
Cosy (46)
Neighbourhood Gem (46)
Tasting Menu (44)
Outstanding Value (43)
Authentic (30)
Quick Bite (29)
Scenic View (27)
Pre/post Theatre (27)
Seasonal (17)
Live Music (15)
Outdoor Eating (15)
Business Meals (14)
Private Room (14)
Waterfront (9)
Dancing (8)
Afternoon Coffee (7)
Healthy (5)
Quiet Conversation (5)
Great Beer (4)
Paleo Friendly (4)
Notable Wine List (4)
Molecular Gastronomy (4)
Spicy (4)
Good Vegetarian Options (4)
Historic (3)
Afternoon Tea (3)
Local Ingredients (3)
Organic (2)
Wood Oven (2)
Vegan (2)
Gluten Free Options (2)
Fireplace (2)
Open Kitchen (2)
Disabled Access (1)
Tapas (1)
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1548 reviews
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food3
ambience3
service3
value3

We had a reservation for 2:30 and thank ...

vip
·Dined 2 days ago

We had a reservation for 2:30 and thank goodness we did, if not the wait was 2.5 hours for a table - thought it would be a lot mellower at 2:30 but it was still really busy. But they sat us right away which was nice. There are 3 levels and they sat us in the lower level or the chocolate bar, which would probably be really fun at night but during the day, it was really dark anr loud. Food was satisfactory, drinks were really good - I got the Banana Chunk martini which was fabulous! Over all good experience, there were a lot of birthdays being celebrated with a big sparkler and the waiters singing HBD to them all. It was filled with teenage girls which I can see the attraction for but I am guessing it could be a really fun place much later for drinks.

Tags: Good for Birthdays
food3
ambience3
service4
value1

This is the kind of place I could say ye ...

 
·Dined 2 days ago

This is the kind of place I could say yes I've been there but not going back. Don't get me wrong, it's great for tourists, but as a native NYC'er no way. Came here because the kids had a day off and wanted to see what all the hype was. In all honesty it's too small and everyone waiting on their reservation and others waiting to buy candy in one tiny little room is a recipe for disaster. A party of 10 had to sit on the stairwell because it was the only place for them until their table is called. 20 minutes to be seated, next to the tiny bathroom, with only one toilet so I had people basically hanging over my food as they waited to use the rest room. Those huge drinks that are smoking and bubbling, they aren't shown with price for a reason...$30+ bucks a pop, and those are the virgin drinks. Food was ok, generally can get the same exact things at a diner for wayyyy less. Deserts weren't to die for, and I was not shelling out $50 for fondue ($1000 for a special fondue too). Bill came and to say I was shocked is an understatement, we are at old homestead 2 days before in Atlantic City and had 3 apps, salad, filet mignon and alcoholic drinks bill was $504, at sugar factory our bill was $478.24 for pancakes, couple burgers, chicken fingers, 2 ice cream sandwiches and those stupid drinks. Like I said one and done, leave it for the tourist

Tags: Fun, Comfort Food, Kid-friendly, Good for Birthdays
food3
ambience4
service3
value3

This place was fun for a one time visit. ...

 
·Dined 2 days ago

This place was fun for a one time visit.. found it to be very pricy and crowded.

Food was just okay.. the drinks and dessert were pretty good

Tags: Handcrafted Cocktails, Fun
food5
ambience5
service5
value5

I would give this restaurant an overall ...

 
·Dined 3 days ago

I would give this restaurant an overall 4.5 out of 5. My only complaint/advice to others is prepare to wait about an extra 30 mins for your table even if you did make a reservation and you may have to constantly ask about your table (and when it will be ready) because you wont really get any updates unless you ask . Other than that this place it phenomenal.

Tags: Special Occasion
food4
ambience4
service5
value4

Great time and great place food was pret ...

 
·Dined 3 days ago

Great time and great place food was pretty good but seat for 2 wasn't the best was placed to close to the bathroom.

Tags: Good for Anniversaries, Organic, Vibrant Bar Scene, Fun, Modern Decor, Good for a Date, Late-night Find, Casual, Good for Groups, Hot Spot, Good for Birthdays
food5
ambience4
service5
value2

My family enjoyed they time I'm a regula ...

 
·Dined 3 days ago

My family enjoyed they time I'm a regular so everything was on point. My baby enjoyed her sweet 16 birthday dinner party. Food AMAZING, drinks AMAZING...Aaron our host was fantastic

Tags: Late-night Find, Fun, Vibrant Bar Scene, Fit for Foodies, Good for Anniversaries, Good for Groups, Great for Brunch, Cozy, Modern Decor, Comfort Food, Special Occasion, Kid-friendly, Family Style, Good for a Date, Romantic, Outstanding Value, Great for Lunch, Good for Birthdays
food4
ambience4
service4
value4

Was really busy but considering its the ...

 
·Dined 3 days ago

Was really busy but considering its the city cant really be upset about that . Food taste good drinks are good . Hopefully they can one get a bigger place . Also if you're going on weekends make reservations!!!!( unless you are willing to wait up to 3 hours.

Tags: Vibrant Bar Scene, Special Occasion, Romantic, Late-night Find, Hot Spot, Good for Birthdays
food4
ambience4
service4
value4

Came for a 16th birthday celebration als ...

vip
·Dined 3 days ago

Came for a 16th birthday celebration also with our 7 year old and one grandmother on a Sunday with a 6 PM reservation. Hosts were mobbed but very gracious under the circumstances. We were seated after 25 minutes (people with no reservations were told up to 4 hours' wait). Cocktails were very sweet but tasty and the gimmicky goblets with smoke from dry ice were enjoyable. Milkshakes were over the top with gumball and other decorations and were perfect for the kids. Burgers were excellent, fries and chicken tenders were also very good and totally greaseless. Chocolate fondue was as expected with fruit, marshmallows and chocolate for dipping. Birthdays get sparklers and an energetic Happy birthday song from the waiters, and it looks like everyone there is there for their birthday. Energy level stayed high from the waiters even after many of these, and they get the names correct. Despite the crush we did not feel rushed.

Tags: Hot Spot, Good for Groups, Special Occasion, Comfort Food, Good for Birthdays, Handcrafted Cocktails, Casual, Kid-friendly
food4
ambience5
service4
value5

Although the wait took 2 hours, I still ...

 
·Dined 3 days ago

Although the wait took 2 hours, I still enjoyed myself. My guests and I were thoroughly impressed with the drinks and our waiter.

Tags: Casual, Creative Cuisine, Fun, Good for Birthdays, Family Style, Hot Spot, Special Occasion, Good for Anniversaries
food1
ambience2
service1
value1

One hour wait with a reservation. Servic ...

 
·Dined 3 days ago

One hour wait with a reservation. Service was slow, music was too loud and food was sub-par

food4
ambience5
service4
value4

The service, food, and environment were ...

 
·Dined 3 days ago

The service, food, and environment were amazing. Definitely worth the travel to here!

Tags: Creative Cuisine, Good for a Date, Worth the Drive
food3
ambience4
service3
value2

Ok meal. Was annoyed that their famous d ...

 
·Dined 3 days ago

Ok meal. Was annoyed that their famous drink goblets had no pricing on menu, and then found out they were $30 each.

food5
ambience5
service5
value5

Had a great time on my Date the drinks w ...

 
·Dined 4 days ago

Had a great time on my Date the drinks was amazing and my reservation was perfect the food was great and the music was live my waiter gave us great service.

Tags: Seasonal, Live Music, Tasting Menu, Great for Brunch, Vibrant Bar Scene, Open Kitchen, Outstanding Value, Scenic View, Quick Bite, Handcrafted Cocktails, Casual, Comfort Food
food2
ambience3
service1
value1

Our server sucked. She was rude and hard ...

 
·Dined 4 days ago

Our server sucked. She was rude and hardly checked on us. She had dreads. Didn't get her name

food4
ambience3
service5
value4

Overall my group had a very nice time! Y ...

 
·Dined 4 days ago

Overall my group had a very nice time! You do need a reservation though or risk waiting up to several hours for a table. It was noisy but otherwise a good time! I would definitely go again.

Tags: Good for Birthdays, Hot Spot, Special Occasion
food5
ambience5
service5
value5

I love this place 😍It's awesome and ful ...

 
·Dined 4 days ago

I love this place 😍It's awesome and full of energy!!! Definitely love the drinks and the chicken alfredo it's the best!! I would definitely recommend the sugar factory to my friends!!

Tags: Outstanding Value, Casual, Creative Cuisine, Special Occasion, Great for Lunch, Family Style, Sunday Lunch, Fun, Good for Groups, Good for a Date, Cozy
food5
ambience4
service4
value4

The place overall is nice. Here are the ...

 
·Dined 4 days ago

The place overall is nice. Here are the cons of the place, it's quite far from the train station, it's a little cramp in the place and not a lot of bathrooms for multiple people. If you go here, do not speak to a guy who has blond hair because he tried to tell me that since I reserved for 10 people and the 10 people aren't there, we will be taking up space, which doesn't make any sense because how can 4 people take up more space then 10. Other that, it's very lively, the burgers are amazing, the goblets are amazing. However this place is very expensive, my bill came up to 200$ for 4 people, if all the 10 people came for this dinner, almost run me 700$ and up.

Tags: Romantic, Good for a Date, Fun, Good for Birthdays
food5
ambience3
service5
value5

This was a very good place for a birthda ...

 
·Dined 4 days ago

This was a very good place for a birthday celebration.. just a little tight with space.

Tags: Fun
food2
ambience4
service3
value1

I went for my daughter 16th birthday and ...

 
·Dined 4 days ago

I went for my daughter 16th birthday and was disappointed. The waiter kept on forgetting our drink, never checked if we needed anything. I had to constantly get their attention, my coffee was cold even when I asked for the second cup. I asked for half and half and got cream. Then in the little cup where the half and half was it was dirty with fuzz. My food which was eggs and bacon was terrible, the bacon tasted like rubber and it was cold. My niece had to wait for her crepe but we all had already finished eating. I can say the best part was only when my daughter finally got her drink and when they sang happy birthday. If your going their for food or service don't bother it's expensive and the food is terrible.

Tags: Good for Birthdays, Kid-friendly
food3
ambience5
service5
value3

Celebrated my stepdaughter's birthday he ...

 
·Dined 4 days ago

Celebrated my stepdaughter's birthday here. Food was alright. The drinks were awesome and so were the staff.

Tags: Kid-friendly, Comfort Food, Great for Brunch
food3
ambience3
service5
value3

Had an amazing sour apple martini!! Food ...

 
·Dined 4 days ago

Had an amazing sour apple martini!! Food is extremely overpriced and it was extremely energetic... lots of people were there celebrating their birthday... like me! Except they were all tweens gulping down loads of sugar! Still a very fun experience.

Tags: Fun, Good for Birthdays, Handcrafted Cocktails
food1
ambience1
service1
value1

This was an awful experience and I would ...

 
·Dined 5 days ago

This was an awful experience and I would never recommend this establishment. Service was horrible as was the dessert and very overpriced. Got every order wrong after waiting an hour for it not to mention forgot my daughters birthday celebration which was booked and preordered and waiter was reminded.

food5
ambience5
service5

The staff were very friendly and profess ...

 
·Dined 5 days ago

The staff were very friendly and professional!

food2
ambience1
service1
value1

I was given the wrong meal. Which caused ...

 
·Dined 5 days ago

I was given the wrong meal. Which caused severe indegestion as they gave me a burger with Jalapeños instead of what I ordered. My drink was disgusting and I was charged although I didn't drink any of it.

Tags: Fun
food2
ambience3
service4
value1

Dinner was overpriced and so were the sp ...

 
·Dined 5 days ago

Dinner was overpriced and so were the specialty drink. Good for tourists.

Tags: Good Vegetarian Options
food4
ambience5
service5
value4

I had so much fun and the food was amazi ...

 
·Dined 5 days ago

I had so much fun and the food was amazing as well as the famous drinks!

Tags: Creative Cuisine, Good for Groups, Fun, Good for a Date, Good for Birthdays
food2
ambience3
service1
value2

Server was very bad manner. He was very ...

vip
·Dined 6 days ago

Server was very bad manner. He was very rude and didn't listen to me well when I ordered food, then he came out with wrong food order.

food5
ambience4
service5
value5

Amazing cocktails, the cotton candy cosm ...

 
·Dined 7 days ago

Amazing cocktails, the cotton candy cosmopolitan was amazing for me. The goblets you have to be camera ready for because you're going to want to share the experience of it on social media. My only wish is for them to expand their pasta menu. But the foods so amazing as well. Went for a birthday and the birthday celebrations are stellar. Go for a birthday.

Tags: Cozy, Fun, People Watching, Outstanding Value, Good for Anniversaries, Casual, Good for Birthdays, Romantic, Good for a Date, Handcrafted Cocktails, Fit for Foodies, Creative Cuisine, Good for Groups, Special Occasion, Kid-friendly, Modern Decor, Worth the Drive, Comfort Food, Neighborhood Gem
food4
ambience5
service5
value4

We celebrated my child's 10th birthday w ...

 
·Dined on 11 January 2017

We celebrated my child's 10th birthday with a friend. The children thoroughly enjoyed the experience. The drinks are HUGE and the food is very good. it is "brasserie" or comfort food and is very good, but I wasn't going as a gourmet critic. The milkshakes are really fun and everything is very sweet.

We did have to wait about 25 minutes even though we had a 5:30 pm reservation and all members were there to be seated. There was miscommunication regarding where we wanted to sit in the restaurant (we didn't have a preference, but the hostess thought that we did.) When another hostess realized why we were waiting, we were seated in the basement immediately. The seating in the basement is fine.

I wouldn't choose this for myself, but for children or adults looking for a "fun" experience, it's the right choice.

Tags: Good for Birthdays, Fun
food4
ambience4
service4
value4

What a fun experience for families! Most ...

 
·Dined on 11 January 2017

What a fun experience for families! Most kids' eyes will be bigger than their stomachs, so be prepared to pay a lot of money for treats that don't get finished. It's also a restaurant made for Instagram--everything is larger than life and picture perfect.

Tags: Modern Decor, Handcrafted Cocktails
food5
ambience5
service5
value5

Amazing time, great food. Definitely goi ...

 
·Dined on 11 January 2017

Amazing time, great food. Definitely going again. I took my girlfriend on a date here and she loved it.

Tags: Good for Groups, Good for Birthdays, Cozy, Fit for Foodies, Kid-friendly, Good for a Date, Romantic, Authentic, Fun
food4
ambience4
service4
value4

I've been trying to get here forever! I ...

 
·Dined on 10 January 2017

I've been trying to get here forever! I finally made it for my birthday the other night and I was not disappointed! The drinks were a bit pricey (I expected this), but after making it to the end of my Lollipop Passion goblet I couldn't feel my face so it was worth it! Everything was great. The food was good, the service was decent, and the birthday song was probably the liveliest I've experienced at a restaurant haha. I definitely plan on coming back!

Tags: Worth the Drive, Vibrant Bar Scene, Special Occasion, Good for Groups, Fit for Foodies, Fun, Good for Birthdays
food2
ambience4
service1
value2

Friends from work looking for a fun afte ...

 
·Dined on 9 January 2017

Friends from work looking for a fun afternoon experience. Things started out ok.....but then the service was poor and inattentive.

The place was not busy. Staff was polite but just very absent. They made a mistake on one order (of 6) - and it took a while to get the new order replaced. Then the most annoying problem was that we did order dessert, but then they left the choc fondue sitting in the back for way too long (over 20 min). And when I tried to find a server to ask, there was no one around. Took me another 5 min to even get anyone's attention.

We finally got someone's attention and they brought it out...and it was cold.

By that time, our group needed to leave so we didn't want to waste more time waiting for another order.

The only positive is that the manager immediately offered to take the dessert off the bill. That was appreciated. In addition, they took off the mistaken lunch order - but did not say anything to me. I just noticed we only had 5 food items on the bill. That was good service.

Unfortunately, while they did a good job in taking the items off the bill so I did not leave displeased, the overall experience was still a poor one and a place I would not return to.

food5
ambience4
service4
value4

Really liked this restaurant, liked the ...

 
·Dined on 9 January 2017

Really liked this restaurant, liked the novelty of it, the sweet bubbling cocktails, we had a mai tai and the fondue was lovely with lots of different items to dip in. I had the steak au proivre and was beautifully tender and delicious! The only complaint I would have if any is that the waitress brought the bill before asking and assumed we didn't want desserts which we did, we wanted to try the fondue! But otherwise would recommend and come back again!

Tags: Special Occasion
food4
ambience5
service5
value4

I had a very good time for my birthday. ...

 
·Dined on 9 January 2017

I had a very good time for my birthday. It was my first time there but most likely it will not be my last! 😊

Tags: Fun, Great for Brunch, Tasting Menu, Good for Birthdays, Great for Lunch, Happy Hour, Bar Seating, Modern Decor, Special Occasion, Fireplace, Romantic
food4
ambience5
service5
value5

I enjoyed myself so much. The staff was ...

 
·Dined on 9 January 2017

I enjoyed myself so much. The staff was great and the food & drinks were even better. My friends and I decided that we definitely have to go back another day. I loved it.

Tags: Good for Birthdays, Cozy, Good for a Date, Good for Groups, Fun
food5
ambience5
service5
value5

Food was amazing. Our waiter was excelle ...

 
·Dined on 9 January 2017

Food was amazing. Our waiter was excellent! Will definitely try again!

Tags: Fit for Foodies, Fun, Great for Outdoor Dining, Great for Brunch
food3
ambience2
service3
value2

It was freezing. I would not go there a ...

 
·Dined on 8 January 2017

It was freezing. I would not go there again unless it's the summer!!!

Tags: Fun
food4
ambience2
service5
value3

Celebrated my daughter's Sweet 16 here w ...

 
·Dined on 8 January 2017

Celebrated my daughter's Sweet 16 here with nine of her friends and we weren't the only party in the place. It is definitely a hot spot for Birthday celebrations and large groups of people. Reservations highly suggested. Noisy but in a fun way with music and people celebrating. The waiter, Raj, was very courteous and friendly. We were seated on the first level in the basement by the martini bar. An added entertainment was the bartender doing tricks as he made the fancy drinks and concoctions for both adults and kids. (The peanut butter chocolate martini delicious) The food was good, fries excellent, and we didn't have to wait long for our meals and everyone got served at the same time.

The only negatives were 1) even though I made the reservations over a week in advance, they didn't have a table ready on the second floor as requested. Felt like we were squeezed into the center of the room downstairs but it worked out to be so close to others because 2) the place was cold. Other then that, it was a positive experience, fairly priced and a great idea for a Birthday celebration for teens.

Tags: Hot Spot, Kid-friendly, Good for Groups
food4
ambience4
service4
value4

The food was very tasty and a good value ...

 
·Dined on 8 January 2017

The food was very tasty and a good value for the money, the atmosphere festive and the ambiance was nice but don't go on a cold day because their heating system is not really capable of heating the place properly!

Tags: Fun, Comfort Food, Great for Brunch, Good for Birthdays, Family Style

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