The Sugar Loaf Lounge
Service is very poor, the host that took our order was in dreamlands and she took our order and got everything wrong
She was worried we stay more than 2 hours for the high tea reservations, unbelievable as if we are eating like turtles and for free
The staff here are excellent, they will do anything to assist you. The food is amazing.
Very disappointing experience for a hotel that used to have high standards.
We felt that not only was the service really poor but that the server actually disliked us before we even sat down, at least that is the impression she left.
Upon sitting down, we were informed that the tables close to the windows were reserved which is unusually considering we had reserved lunch.
The food menu is too small and the quality is not what it should be. It was ok but not living up to a five star hotel.
Really enjoyed. Service was great, in particular the young lady that served us (possibly Nicole??)
Lovely lunch in the Sugar Loaf Lounge! Food is always delicious and the service is second to none! Great for special occasions or just to sit back and relax!
We have been to the Sugar Lounge before and loved it. The last visit was a disappointment mainly because of the menu, prices (too high for what it is) and unattentive waiters. Previously they had a great choice and it was a full sitdown menu, now it is more like a cafe with a very limited choice. On my memory, the choice consisted of two varieties of sandwiches, two mains with some variation for one, two salads, soup, choice of deserts were scones, morning pastry or selection of deserts but you have to ask a waiter what it is. It was not what I remember from a couple of my previous visits. I was really looking forward to my lunch and it was an absolute disappointment. I think Sugar Lounge is missing a trick, it could be a great venue for executive business lunches or dinners considering their relatively close proximity to the South Dublin business area, great parking facilities, breathtaking location. This place has a great potential I just hope people who manage it can see it too.
We had a lovely lunch. Great food and service along with a fantastic buzzy atmosphere in the hotel.
Staff are so attentive ... couldn’t fault anything about this place will be back again soon, the afternoon tea looked lovely
Some staff were not polite was only disappointment. Everything else was superb. We really enjoyed.
We had a lovely lunch, great food and nice service, really friendly and very professional. Amazing views over the mountains too!! Definitely will return!
Beautiful place, lovely staff . Service was slow and I got a chicken ceaser salad and it was ok
Overall excellent, food delicious, service very good . However it was very confusing to get booking . I rang the night before to be told only booking after four available for afternoon tea and when I asked was told only afternoon tea was available nothing else . However then I was able to book a table online for 2.45 . Also when we got there there was a lunch menu and afternoon tea available to order .
The food is a tad ordinary for the truly lovely venue, otherwise a very pleasant afternoon.
Excellent food and service as to be expected at this hotel. Views of the surrounding mountains and grounds are beautiful to behold whilst enjoying your meal, even when overcast as it was the day we went. Cost is higher than average but worth it for the ambiance.
Very relaxed lunch. Food was delicious. Service was excellent. Well looked after by Kayleigh. Amazing view. Lovely ambiance.
Underwhelmed by the food at the Sugar Loaf lounge, given that Powerscourt is such a nice venue. A chicken wrap with tomato & rocket served with a 'side salad' (some leaves and two baby tomatoes), was overpriced & mediocre at best. Side of chips was ordered with this (most places would give you some on the side considering the wrap was €14) were again mediocre. A poor coffee for €5 also. I wouldn't mind paying for any of these if they had been really good but there was absolutely no value for money. Service was fine, the girl who served us was nice but generally the staff could probably do a bit more. Won't return anytime soon for business or pleasure. Shame as it really is a lovely place but second time here & disappointed by quality & value for money.
Most lovely hotel, the restaurant is beautiful. The tea is awesome as are the pastries and the steak sandwich. Lovely!
Lovely spot, gorgeous view, good service. Menu could be more varied, not a great deal of choice. Seating is a little uncomfortable depending on which table you get.
Waitresses were super! Very friendly, only too happy to help. Brought my wife for our anniversary lunch. We had our 6-month old don anc they were very accommodating. Had a high chair on standby. Nice touch with a selection of complimentary chocolates for the occasion. Thanks to all the Sugar Loaf, you made our day!
Food was very disappointing, limited lunch menu and very bland, tasteless food. Love Powerscourt Hotel, ambience etc is fantastic but would not recommend for the food.
Very Dissapointing overall. Slow Service, bland and overpriced food. It was a hot day and we were sat in the window, which was too hot and ubcomfortable, there were plenty of other tables we could have been sat at. Drinks took a long time to arrive and when we asked for tap water, 2 stale looking glasses arrives with not an ice cube or lemon to be seen. Food was extremely bland and small portions. Cannot dispute the beautiful setting but that is about at this place has going for it. We are locals and This is somewhere we used to always come as a treat but it has gone down hill in the past few years.
Had lunch here for table of 6. We had a window seat which was lovely for the view but watch out for the sun in your eyes. Food was tasty, servings can be small so we went for side orders too. Decent enough kids menu and friendly service. A little pricey but to be expected giving the surroundings.
Excellent service, food, atmosphere and location! The staff are so helpful friendly and kind! The food is delicious and great value and the location is breath taking!
Food was ok but nothing special, service was slow but very friendly. Sadly the couches were filthy- literally stains & chunks of crumbs on & between cushions.
Booked a special breakfast for Mother’s Day but when turned up they only had cold pastries and coffee available. Hostess was very apologetic and tried to negotiate a breakfast with the chef who was unhappy about the situation making us feel very burdensome and awkward. Tried to book an alternative restaurant locally but everywhere fully booked on Mother’s Day so had no choice but to stay. The view is beautiful but the food was awful. The toast was essentially warm bread, the pastries cold and the omelettes at €12 a pop, mediocre. A really disappointing experience from a 5 star hotel, and am totally bemused that they are accepting breakfast bookings from open table if this is all they are offering their customers. Staff were nice and a gorgeous setting but left really dissatisfied in terms of the food.
Disappointing. Dinner portions miniscule for the (not inconsiderable) price: poor value for money in comparison with other eateries nearby (Fern House comparable in cost: dishes & flavours far superior there, sorry).
Noisy clearing and clattering of dishes made conversation difficult at times.
Desserts were offered with 5 choices shown on a small slate. These looked small, harshly coloured, unappetising and dry.
Second time I have been disappointed in past 2 visits: handy location for us but while we might pop in for coffee, I'm afraid we won't be back to dine.
Overall, a lovely scenic place to eat. Our waiter was attentive . But nothing special about the menu (we where there on the 13th Feb). My partners glass was dirty with lipstick stains, which I found strange for a 5 star hotel & restaurant. Food was good, but no better than a good country pub! Surprising as I had been here 10 years ago for a stay and it was a much experience
Lovely ambiance, food was good, but service was poor - we were left waiting for 35 minutes for our wine order. The duty manager was less than apologetic for the delay
Great venue and food and super location. For a bar style menu the selection is great
What a perfect setting for a catch up with my sister. The views were terrific and set the scene perfectly! The food was hearty and delicious! Brilliant service too. I’ve purchased a voucher for a friend so they can enjoy the same experience!
Beautiful setting with stunning food and service. The panoramic view of the Sugar Loaf Mountains together with the astonishing service levels and food quality made this a really gorgeous lunch experience.
We had an excellent evening at the Sugarloaf lounge in Saturday last. Service and ambience was perfect. Food was reasonable- maybe could be more creative , however serenity fengshui lovely service and calm and beautiful vista was as good as ur gets
Really disappointing service. We waited nearly an hour between appetizer and main course. Our appetizer arrived before our drink order and we had no cutlery so had to wait again while food was going cold. White wine was warm (our fault for not saying anything but didn’t immediately realise). Staff didn’t seem to care for the restaurant at all and we didn’t know who the manager or who our waiter was and nobody apologized at all until near the end when A lady (perhaps the manager) said she was taking the wine off our bill due to the delay in our main course. We waited for someone, anyone to come by to eventually get our bill and when it arrived the wine was still on it so I had to stand up and run after the waiter to tell her what her colleague had promised etc etc .. totally farcical. We were disappointed with ourselves for not walking out during the long wait for our mains or during one of the many times we were trying to get someone’s attention.
We was waiting for food about 1 hour, when food arrived was cold. My wife meal should come with skinny chips, after next 40 minutes waiting she got chunky chips which she doesn't like and she mantion that before she order meal.
Service unfortunately was very poor for a 5-star status Hotel
I visit the lounge a few times a year for lunch with my mum & sister for occasions, birthdays, Christmas, baby showers etc. We felt the standard had dropped...food & service wise. The food was very average & the service was certainly not 5 star. Our table was only set for 3 not 4 even though I called to amend the booking. The table was set for afternoon tea...I had requested lunch. It wasn't reset. We had a long wait for a wine list & had to ask 3 times. One staff member was even wearing blue casual jeans & trainers with her shirt. All small things but they add up when creating an experience.
Great selection of food very creative and full of flavor
Service wasn’t great. Felt like the serve forgot about us and the two tables beside us after a certain point were left with dirty plates between courses for 1 hour until another serve over heard ua complaining and took over his service recovery was incredible so friendly and genuine
Was disappointing to be left with it service for so long
I had heard wonderful things but unfortunately on the day it was a disappointing experience.
Alex was amazing. Very customer focused and friendly.
We had afternoon tea and it was the first day of that particular menu. I am vegetarian myself but this menu wasn't quite ready yet but we were offered a complementary drink for our wait. The vegetarian option could have been a little more interesting as it was very basic. All in all however a lovely experience.
Have had afternoon tea at many hotels throughout Dublin over past few years and have felt rushed by quite a few establishments. You are usually only allocated 1 1/2 hours for your gathering and then must leave table. This was not the case here. We were able to stay as long as we wanted and eat and drink at our own pace and have as much as we wanted to drink. The staff were very friendly and we had beautiful views to look at.